2017 Acura ILX Powertrain & Transmission Problems

My 2017 Acura ILX makes a loud clunk, and shifts extremely hard when coming or coasting to a stop. 1-2 gear seems to be the only time this issue arises. This issues creates startling reaction from the driver due to the loud clunk and force of the shift in gears, as well as loss of confidence in the vehicles ability to safely come stop without issues. Reproducing the issue is difficult because the issue usually occurs in traffic in 1-2 gears and test driving it around the block is not sufficient enough to experience hard shift/clunk. I was told it may be the rear differential bushing. Once they checked that, they were able to rule out the possible bushing issue. There are no codes being shown, and no other issues present before or clunk/jamming of the gears. This issue began 4-5 months after purchasing the vehicle from A Honda/Acura Dealer Washington in Dec 2020

TL* THE CONTACT OWNS A 2017 ACURA ILX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V424000 (POWER TRAIN). AFTER CONTACTING COURTESY ACURA (3701 NICHOLASVILLE RD, LEXINGTON, KY) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT PLANNED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

CAR JERKS, SLIPS AND HESITATES WHEN SHIFTING FROM REVERSE TO DRIVE AND WHEN DRIVING AT LOW SPEEDS. ALREADY TAKEN TO DEALER TO LOOK AT, WAS TOLD IT'S BECAUSE CAR WAS IN "BREAK-IN" PERIOD, HOWEVER NOW THAT IT HAS 1K MILES, ISSUES ARE STILL OCCURRING. I'VE SEEN REPORTS OF THE TLX WITH SIMILAR ISSUES AND SAME 8 SPEED TRANSMISSION WHERE ACURA HAD A SOFTWARE UPDATE FOR A FIX. WHEN I MENTIONED THIS TO THE DEALER, THEY ACTED AS IF THEY NEVER HEARD OF THIS ISSUE. *TR