2019 Acura RDX Complaint Log

The contact owns a 2019 Acura RDX. While the contact’s wife was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights illuminated, and the engine seized. The contact's wife restarted the vehicle, and the vehicle was driven to the residence. The vehicle was taken to an independent mechanic; however, the failure was not duplicated. The vehicle was not repaired. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to take the vehicle to the dealer for diagnostic testing. Additionally, the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was unknown.

When I opened the driver’s door, I hear a pop and saw the rear windshield glass has shattered

My vehicle stopped in the middle of the road as I took exit from the highway. I was almost rear ended as I was entering the parking lot .The vehicle just stalled. I took it the Acura Dealership for fix and they have not taken care of recall issue. I am being asked to spend money on fixing other electrical errors first before they fix the recall on my vehicle.

The rear window spontaneously shattered. There were no warning signs. My car was at work, parked all day. When I got into my car and shut the door, the rear window shattered.

The rear window shattered without any warning or symptoms. This made it dangerous to drive without worrying about glass pieces injuring us or others. This is a known problem, confirmed by both the dealer and collision and glass shops.

Back windshield spontaneously shattered while car was parked and not on. Glass is now everywhere. This is a safety issue!!!

Spontaneous Shattering of 2019 Acura Back Windshield On June 3, 2023, while our 2019 RDX was parked with the back hatch open as we were packing to return home from a weekend away, we heard a loud noise. To our shock, we discovered the rear windshield had shattered, scattering thick black glass both inside and outside the vehicle. Fortunately, no one was near the car at the time, including our toddler and infant grandchildren, whom we transport in this vehicle twice a week. A quick search revealed that there have been reported defects and incidents of shattering windshields in 2019-2023 Acura RDX models. We were dismayed to learn that Honda has been aware of this issue since 2020 and has only notified its dealers in 2023. We understand that American Honda is currently facing legal action for not addressing this defect adequately. We were shocked and concerned that we had not been made aware of this issue, given the safety risks involved. We immediately contacted the dealership from which we purchased the car, seeking guidance on how to safely get the vehicle to them for repair. We assumed that Honda would take responsibility for this known defect. However, we were informed by two managers, that Honda is not taking responsibility for this issue. The thick black glass exploded with a loud and startling sound. The broken glass surrounded inside and outside of the car and continued to fall as we researched what to do. The danger was to my husband packing the car, to my toddler and infant grandchildren had this occurred any Tuesday or Thursday we transportation in this car, to us had it happened while driving as the sound was like a gunshot or crash, and other drivers had we reacted.

The contact owns a 2019 Acura RDX. The contact stated while driving at an undisclosed speed and coming to a stop, the brake pedal was depressed but failed to operate as intended. There was no warning light illuminated. The contact stated that the instrument panel failed to display properly which caused the battery to drain quickly. The vehicle was taken to the dealer for diagnostic testing however, the result was not disclosed. The contact stated that the unknown wiring was replaced. The vehicle was repaired but the failure persisted. The contact was concerned about the safety of the vehicle. The manufacturer was notified of the failure. The failure mileage was approximately 49,000.

While driving today around 30 MPH using cruise control the display suddenly changed from showing a vehicle icon on the HUD and dashboard display to a black box with a white line around it with the words in white "Cruise Mode" and disabled my cruise control operation while I was driving. This action almost resulted in a rear end collision with the vehicle in front of me as I was barely able to stop the vehicle before hitting the rear of the car in front of me. There was no warning no message that the function was being disabled. It just suddenly happened. I have contacted multiple dealers on this, contacted Acura Emergency services and Roadside Assistance. No one has ever heard of this happening and have no idea of the cause. Acura Client Relations is closed on the weekends and has no hotline on the weekend for reporting safety issues. I can't even get any constructive feedback as to if the car is currently safe to drive without using the cruise control. I have scheduled an appointment with Acura of Fremont Service on Monday at 2:30PM PDT. This may be a flawed vehicle update that was pushed onto the vehicle while driving as I have run in car diagnostics and everything that should be normal in green seems to be. In my opinion this should be a high priority as it can lead to collisions.

Defective rear defroster causes rear tailgate to shatter spontaneously leaving glass inside the tailgate.

The rear window keeps imploding. This has happen 2x to my 2019 Acura RDX within the last 3 months and is a COMMON issue that Acura has not owned up to and will not rectify. If this happens while driving or with children/people in the back seat it could cause severe injury or death. Also Small pieces of glass get into the gate and there's no way to get it out.

My rear back windshield shattered while the car was parked for no reason. The Acura rep told me that the back windshields that we installed with faulty and had sent out a bulletin but I never received this bulletin. Acura is trying to not pay for the back windshield and trying my make me go through my insurance to get it fixed. This happened on 4/7/2024.

The rear window on our 2019 Acura RDX suddenly shattered as the vehicle was parked in our driveway. When my wife sat in the drivers seat after starting the vehicle she heard a loud pop and the entire rear window had shattered. The vehicle was not moving, and nothing had struck the widow, it shattered on its own.

The contact owns a 2019 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

I got in my car and shut the drivers door and my rear windshield shattered. No external impact. No prior issues or defects.

The contact owns a 2019 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

My 2019 Acura was involved in a front end collision which resulted in the car being deemed a total loss. Not one of the airbags deployed at any point during the collision, despite hitting head on. The collision resulted in me having severe neck and shoulder pain and stiffness as well as my foot and arm. There was no warning indicators on the dash prior to the collision. The car did however contact emergency services and was able to give the coordinates of the crash. I have searched for recalls on the 2019 Acura and none of which identify the airbags being faulty.

Tailgate window shattered spontaneously while parked in our driveway. There was no force or impact to the glass causing this condition. An insurance claim was filed, and the glass was replaced. However, due to the design of the tailgate, we were informed by Safelite, the glass repair company that many of the pieces of glass that fell into the body of the tailgate could not be removed without full removal of the tailgate which is not covered by insurance. The resulting condition is the sound of moving broken glass every time the tailgate opens and closes as well as the tailgate closing button located on the tailgate no longer working. Additionally, at times when closing the tailgate via remote, the tailgate does not fully close.

Tailgate window shattered

Rear window randomly shattered

The rear windshield glass was shattered with no external impact. The car was parked at the time of incident.

Rear lift gate window shattered spontaneously with no warning signs. Have photos. Glass breakage to be repaired. If shatter occurs during vehicle operation, the driver can be startled causing an accident. Also, shatter simulates gun shot sound, which can also startle driver into an accident. Recurring issue on this model based on Google search comments. Post-repair claims state that residual glass remains in the lift gate panel, which can only be removed by manufacturer’s service department for a fee. As the window is the same part number, issue will repeat perpetually.

My back windshield just shattered out of no where as I was getting in my parked car

My 2019 Acura RDX was parked at Sam's Club for less than hour. After I put items in the car I closed the driver's side door and the rear windshield shattered. I had to file a claim for the repair work and was notified by the technician that pieces of glass could not be removed out of the liftgate which will further depreciate the value of the vehicle.

I parked my car at my work parking lot and when i left the parking lot, my rear windshield window suddenly shatter.

Rear back glass shattering while vehicle was parked in driveway and not running. No one in vehicle. This is the second time the back windshield has shattered on the vehicle. No other incidents to the vehicle.

Rear windshield spontaneously shattered. Opened and closed passanger door after being parked overnight. After closing the door, I heard what I thought was some ice dropping behind the vehicle. It turns out the rear glass shattered. There was a hole in the center, and multiple cracks on both edges, with the entire glass shattered like a mosiac. Currently awaiting on a replacement (+1 week for a Safelite replacement). After researching I see there is a class action lawsuit, and that replacement components are potentially identical, meaning this could happen again while driving or parked. The dealership pointed me toward insurance, which has a glass hotline to schedule replacement after deductable. There was no evidence of an impact inside or around the vehicle, and there were no formal investigations by police or insurance. There were no warning lamps or other symptoms of an issue.

Rear window shattered by itself, no object hit the window.

Rear windshield shattered without impact while vehicle was off.

The rear windshield spontaneously cracked/shattered while the car was parked. Had to drive home with a broken windshield and it continued to crack. No warnings or indications that this would happen.

Rear window spontaneously shattered on 1/25/23 as the car was parked in a parking lot. Had the rear windshield replaced already. Safety was at risk due to it being able to happen at any point. Glass may fly inwards towards driver/passengers. Currently, there is a service bulletin printed on May 20, 2023 from Acura on Read windshields shattering. A police report has been made. No warning lamps at all.

The contact owns a 2019 Acura RDX. The contact stated that while the vehicle was parked, the rear windshield fractured without impact. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 24,000.

After leaving work at 5pm on 1/22/24, I entered my car which had been parked since 8am. After I entered the vehicle and closed the driver's side door, the Rear Window shattered. A large whole presented and left shards of glass in the rear cargo area of the vehicle. Thankfully, the car was parked otherwise someone could have been injured if traveling on the roadway. There were no warning lights, the car was not moving, etc. I droved the vehicle approximately a half mile to the Acura dealership and I was told they could not help me, that this is a known issue to Acura and is caused by a faulty rear-window defroster. I was informed that I was the second car that same day to show up with a shattered rear window. The service technician advised me take my car to a repair shop and to contact Acura about this known issue. I notified Acura of the issue and they have been playing cat/mouse to take responsibility and to reimburse me for the repair work. I have photo's of the shattered window which I can provide. I had the rear-window replaced at my own expense.

Suddenly back glass shattered by its own . Just in cold weather . While kid was in back seat .. no reason it happened by its own no gurantee if we replace it won’t happen again . I saw others also complaining same on Acura RDX 2019 same model

The rear glass has shattered when the driver door was closed. Has happened twice. February 11, 2023 and January 21, 2024

The contact owns a 2019 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The "airbag is turned off" warning light for the front passenger seat is lit (on) while an adult is sitting in the front passenger with the seat belt latched. THIS HAS HAPPENED NUMEROUS TIMES SINCE I PURCHASED THIS VEHICLE.. I have reported this to the Acura dealer where I purchased the vehicle and they said since they are unable to repeat the issue they can't do anything about it. In addition, when this issue is occurring the warning light on the dash and the audible bell regarding the seat belt being unlatched while the vehicle is in motion does not come on.

Near the first of the year 2024 I received a fuel pump recall notice for my 2019 Acura RDX. To date, no parts for addressing this issue have been available and no timeline has been made available as to when parts would be available. I am planning my annual trip to the Eastern Sierra in early September where no Acura dealer is available nearby. Should the fuel pump fail during that trip it would be a significant inconvenience for me, including interruption of medical appointments, room and board expenses, pet sitting expenses, etc., as I have been told by Honda that in such an emergency situation the car would have to be towed to the nearest dealership, with the part being specially ordered which would take 2 weeks and that I may be responsible for my room and board, and other costs during that period. I find this behavior to be outrageous. Additionally I have been told by my local dealer that it is not possible to determine possible failure beforehand as either it is working or it has failed. This is totally opposite from what I was told by Honda which was to schedule an appointment with a dealer to determine the status of the fuel pump so that they could special order one for replacement if it demonstrated potential failure. This entire issue reeks of poor and ineffective management of this situation by Honda, likely putting costs over safety putting me at substantial risk for this trip that was planned a year ago and likely will cost me my deposit and access privileges if canceled. As such, I am requesting that NHTSA hold Honda/Acura accountable for this disgraceful behavior, putting owners of their vehicles at substantial risk, and demand that they explore and take immediate actions to resolve the parts shortage in a reasonable amount of time.

The contact owns a 2019 Acura RDX. The contact stated while driving at various speeds, the rear windshield glass shattered. There was no warning light illuminated. The vehicle was taken to Glass Doctor and the rear windshield glass was replaced. The contact stated that on a separate occasion, while the vehicle was parked, the contact opened the driver's door and heard glass falling. The contact closed the door and the rear windshield glass shattered. The vehicle was taken to Glass Doctor who replaced the rear windshield glass. The contact was provided with the Manufacturer's recall number: 22-014. The manufacturer was made aware of the failure and informed the contact that assistance to cover a part of the cost of the repair would be provided. The failure mileage was approximately 65,000.

My rear window exploded while my car was parked in the target parking lot, I had them run cameras to see if it was someone who broke my back window but it showed no one near my car during the explosion… while researching online I noticed that there was a lot of complaint about a default in the rear defroster and that was what might have caused the explosion…

Rear glass shattered for no reason. I just close and drive door and the rear glass shattered.

The rear glass has shattered twice for no reason

After my shift at work. I got in my 2019 ACURA RDX and closed the door. Right when the door closed the rear tailgate glass shattered. Leaving a big hole in the glass on my drive home. While it kept breaking into thousands of smaller pieces while driving home. Mind you I live in Chicago and the temperature was 20 degrees Fahrenheit outside. Called my insurance company to file a claim. Had the rear glass replaced by Safelite after a week and half. But the tiny pieces that broke off fell inside the tailgate and now when I raise the tailgate/hit a bump/ turn the vehicle I hear the pieces of glass that fell inside the tailgate moving around. I was told there was no way to remove this.

Upon entering parked vehicle and closing doors, the rear windshield spontaneously shattered leaving a large gaping hole.

The contact owns a 2019 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that there was an abnormal gasoline odor coming from the vehicle. The vehicle was taken to the dealer, where unknown repairs were performed. Additionally, the contact stated that the vehicle was difficult to start, and the vehicle was hesitating while driving. The check engine warning light was illuminated. The local dealer was contacted several times. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 62,000. Parts distribution disconnect.

Spontaneous entire rear window shattering while parked under normal outdoor weather conditions. No impact of any type.

Car parked in driveway and shut off. Rear window spontaneously exploded and shattered. 3rd time this has happened in 3 years.

Rear windshield spontaneously shattered while parked. This happened a second time while waiting at a stop light. First incident December 2021, second incident December 2023. Both times had Safelight replace the glass.

Rear window spontaneously shattered. The weather was very cold and snowing. I used the rear defroster to melt off the snow. I went inside a retail store for about a hour and when I returned to my suv I found my rear window shattered. There was no damage to the rear hatch or signs of trying to break in the SUV. I turned this in on my insurance.

My rear window has shattered twice in 1 year 11/22 &12/23.. @ no fault of my own..both times I get in car close door & window just shatters, I had kids in truck bck seat, Acura should take accountability for this issue something to do wt rear defroster, but when will it happened again it’s dangerous, & they will not recall those bck windows