2014 Acura RLX Electrical System Problems

The contact owns a 2014 Acura RLX. The contact stated that while driving approximately 60 MPH, the vehicle loss motive power. The contact stated the failure continued to occur periodically. The vehicle was able to restart. The lane control, forward control collision, slip differential and hill assist warning lights were illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact was concerned about driving the vehicle. The contact stated that the failure was related to NHTSA Campaign Number: 15V301000 (Forward Collision Avoidance). The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was 89,000.

MMEDIATELY ONCE THE CAR IS STARTED THE FOLLOWING SENSOR CODES POP UP: VSA, ALL WHEEL STEERING, EPS PROBLEM, FORWARD COLLISION PROBLEM. THE CAR CAN BE STATIONARY OR IN MOTION. WHEN THE SENSORS ARE ON THE CAR IS NOT ABLE TO GO ABOVE 50 MPH.

WHILE DRIVING SOUTH ON U.S. 1, A SIX LANE ROAD, I PLACED A TELEPHONE CALL USING THE BUTTONS ON THE STEERING WHEEL. SHORTLY AFTER THE CALL WAS CONNECTED, THE CAR'S WARNING ALARM SOUNDED AND AN "I" APPEARED IN THE INFORMATION DISPLAY. FRANTICALLY TRYING TO DETERMINE THE PROBLEM WHILE DRIVING IN HEAVY TRAFFIC, I USED THE CONTROL ON THE STEERING WHEEL TO SCROLL DOWN THE INFORMATION LIST AND FOUND A RED DISPLAY SAYING "12 VOLT BATTERY CHARGING SYSTEM PROBLEM". BECAUSE TRAFFIC WAS SO THICK, I DECIDED NOT TO TRY TO GET TO THE SIDE OF THE ROAD. WHEN I GOT TO A RED LIGHT, I TURNED THE ENGINE OFF AND RESTARTED IT. THE MESSAGE DID NOT REAPPEAR. BECAUSE THIS PROBLEM DID NOT REOCCUR FOR A MONTH, I ASSUMED THAT ACURA USED ITS LINK SYSTEM TO REMOTELY CORRECT THE SOFTWARE ERROR. THE ASSUMPTION WAS INCORRECT. OVER THE NEXT 5 MONTHS, THE SAME THING HAPPENED 3 MORE TIMES. ON SEPTEMBER 19 I TOOK THE CAR TO THE DEALER AND WAS TOLD THAT THERE WAS AN ACURA BULLETIN ON THIS SOFTWARE ISSUE DATED APRIL 16, 2014. IN MY OPINION, THIS SOFTWARE ISSUE THAT ISSUES A FALSE ALARM THAT THE ELECTRICAL SYSTEM HAS FAILED SHOULD HAVE BEEN THE SUBJECT OF A NOISY RECALL, OR AT LEAST A QUIET RECALL. MY CAR WAS AT THE DEALERSHIP ON 2 OCCASIONS BETWEEN MAY 15 AND SEPTEMBER 19, AND THE SOFTWARE ERROR WAS NOT CORRECTED. IF ACURA COULD SEND AN E-MAIL TO ALL OWNERS ON SEPTEMBER 16 ADVISING OF A SOFTWARE INCOMPATIBILITY FOR STATIONARY VEHICLES WITH THE IOS 8 FOR IPHONES, WHY COULDN'T ACURA SEND AN E-MAIL REGARDING AN ERROR IN ACURA SOFTWARE THAT AFFECTS MOVING VEHICLES? I RAISED THIS ISSUE WITH ACURA CLIENT RELATIONS AND WAS UNABLE TO ESCALATE THE ISSUE. MY REQUESTS FOR CONTACT INFORMATION FOR THE EXECUTIVE OFFICES OF AMERICAN HONDA AND AMERICAN HONDA'S CHIEF SAFETY OFFICER WERE DENIED. I DID NOT EVEN SUCCEED IN SPEAKING WITH A SUPERVISOR. *TR