2017 Acura TLX Fuel System Problems

I was refueling my vehicle at Fullerton Costco, the internal metal flap of the capless fuel filler neck is stuck closed and preventing me from inserting a gas nozzle to refuel the vehicle. I could not refuel my gas tank. Luckily, my vehicle still has some fuel left, enough for me to get to the nearest Acura dealer (Cerritos Acura) to have them fix it. It was expensive though for an issue that should not happen at all. Also, a vehicle cannot be refueled or has a failed fuel neck flap, it can become a safety hazard and this is the main reason I file this complaint against Acura.

On September 30, 2024 I received a notice from Acura titled “Important Safety Notice” (Recall Number 23V-751). The recall concerns a manufacturing defect of the engine crankshaft. On October 1, 2024 I contacted Nalley Acura of Marietta, Georgia about scheduling an appointment and was told that the first available appointment was not until July 24, 2025 (almost ten months later). I was also told that the recall is not a safety concern and that I can continue to drive my car. I find it incredulous that Acura can issue a “safety recall” and then claim that the first opportunity to perform the repair is ten months later. Being forced to wait ten months to repair a manufacturing defect is outrageous and dangerous. Is this a subterfuge by the Company to avoid performing the repairs? In addition, I am confused by the dealerships response that this is not a safety concern. The recall notice states “due to a manufacturing defect of the engine crankshaft, the connecting rod bearing can prematurely wear and seize, causing engine damage. A damaged engine may run improperly or stall while driving, increasing the risk of a fire, crash, or injury”. Is the recall notice incorrect - that the matter under recall is not a safety concern? Additionally, I received a call from Honda Customer Service on Friday, October 4, 2024. Among other things, I was told that as part of the recall, I may be charged for a "diagnostic test" if the dealership looks at my car and finds a repair is not needed. Waiting ten months for a safety recall is unacceptable and I hope the NHTSA investigates this further and forces Acura to explain how it can take so long to perform the service caused by its manufacturing defect. Also, to incur a charge as part of the recall process is unacceptable and will only discourage consumers from taking their car to a dealer.

I BOUGHT MY ACURA ABOUT 3 MONTHS AGO BUT SAW THEY HAD SOME RECALLS ON OVER 400K OF THESE VEHICLES WITH FUEL ISSUES! IS THIS GOING TO BE AN ISSUE FOR ME LATER WITH THIS VEHICLE? RIGHT NOW MY VEHICLE IS FINE THOUGH, JUST WANTED IT TO BE KNOWN.

GAS STARTED LEAKING FROM MY FUEL PUMP WHILE I WAS PUMPING AND I ONLY PUMPED ABOUT 8 DOLLARS AND A CUSTOMER SAID FOR ME TO STOP PUMPING AND GET HOME AND PARK MY CAR AND TAKE IT TO THE DEALERSHIP ASAP. THE OTHER ISSUE IS IT JUMPS OUT OF GEAR AND WHILE DRIVING IT JUST GO INTO HESITATE MODE AND STOP MODE AR TIMES WHILE ON THE INTERSTATE AN DRIVING ON THE STREETS CAUSING ME TO BE IN A BAD ACCIDENT. THIS STARTED HAPPENING SEVERAL MONTHS AFTER PURCHASING THE CAR. BETWEEN JULY THROUGH NOW, STILL DOES IT OFF AND ON.