2019 Acura TLX Complaint Log

I recently changed the car battery and now notice that occasionally my car rattles a little then automatically shifts to neutral while at a red light, drive thru etc. Additionally, occasionally when parked with engine still running, my rattles a little and car shuts off. When this happens it displays the battery and oil light. I start it back up with no problem. I’ve taken it to the dealership and I’m told nothing is wrong with the car. This makes me feel unsafe while driving.

My engine shuts off while idling, shifts into neutral automatically, and stalls when sitting at a light. This is a huge safety concern for me. My fuel pressure light and battery comes on when it shuts off.

The contact owned a 2019 Acura TLX. The contact stated while driving approximately 65 MPH, the contact was hearing an abnormal ticking noise. The contact stated the check engine warning was illuminated and the fuel gauge showed a decrease in fuel level. The contact stated she observed that black smoke was emitted from under the hood and the rear of the vehicle. The contact pulled off of the highway. The contact stated that the vehicle was vibrating as she pulled over, she stopped the vehicle and exited due to smoke entering the passenger cabin. The contact said she had turned the vehicle off and she observed the smoke appeared to diminish, however, she noticed that there was a leak coming from the engine compartment and the liquid from the leak had ignited and another fire had started. The contact stated that the liquid fire had stopped combusting and as she approached the vehicle to retrieve personal items, the vehicle burst into flames at the engine compartment. The fire department and the police arrived. The fire department extinguished the flames with water. The police filed a report. The vehicle was towed to an impound lot. The contact stated that her insurance provider declared the vehicle a total loss. The contact stated that before the engine fire she had taken the vehicle to a dealer who had diagnosed a failure for a similar abnormal ticking sound and had replaced the engine. The contact stated that the vehicle fire had occurred one week after the engine had been replaced. The contact stated that she had researched online and related the failure and subsequent fire to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.

Car stalls when auto idle stop, have to put back in park to start car

The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and advised the contact to call the dealer. The contact had not experienced a failure. Parts distribution disconnect.

It has camera issues where moisture or liquid can go inside, and it is very hard to see when I backup. I have contacted the dealer bodyshop to fix it since they repaired my bumper, but they said it is not their fault and they want more than $1000 to replace it. I did some research online, and a lot of people are having the same issue with poor quality with this brand. I never had camera issues with other brands.

Vehicle shut off at busy intersection while stopped at traffic light and unable to restart. Error message keyless remote not detected. First time in Nov 2022 I replaced key fob battery and dealer updated computer from recall. Second time June 2023 dealer unable to replicate issue and replaced key fob battery. Being stuck in a busy intersection is dangerous and scary, especially with my kids in the car and angry drivers around me. To get the car restarted I finally figured out to put it in park, push the stop button, open the car door then push the start button. The vehicle has had issues several times when initially starting the car and gives error keyless remote not detected. Holding the key to the starter button allows the car to start, however I have seen the error message again while driving.

The contact owns a 2019 Acura TLX. The contact stated that while driving approximately 45 MPH the contact observed a thumping noise emanating from the engine compartment when the brake pedal was depressed the sound grew louder. Additionally, the contact stated that when the accelerator was depressed the vehicle did not accelerate as intended. The vehicle was veered to the side of the road. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 47,396.

On several occasions I have experienced issues with the performance of my vehicle. Upon start up and attempting to move forward while the car is in drive the vehicle hesitates to move and feels like it is going to choke and stop. I have experienced this same issue at stops while the car is in operation. There is an open recall for 2015-20 TLX no SH-AWD Fuel Pump Mtr Saf Recall Exp2, RECALL DATE:12/18/2023 which has yet to be fixed. I have been told by Tempe Acura that the parts are not available and basically I will be called when the parts are available. My safety and the safety of others are at risk when the car is not accelerating and causing a stalling or non-movement of the car. I have experienced the car stalling abruptly and coming to hard stops. The problem has been confirmed by the dealer by notice in the mail. The vehicle has been inspected when another recall was fixed which took over a year to resolve. This specific issue has yet to be resolved. There was another issue of the car stalling, which the dealer states that the electronic system needed a computer update. The problem first appeared when I purchased the car from {XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The Emission System Problem Alarm and the Electric Parking Brake Problem Alarm constantly comes in.

The car does not restart after it has turned off during an idle stop. This is part of the start/stop system. The stop/start feature will leave you stranded at stoplights due to a failure to restart the car. To restart, you must put the car in Park mode and hit the start/stop button at least twice to turn it off, then turn on the car. This causes some panic when you get into the situation, as it is not the expected behavior. For people who are unaware can be put in a very challenging situation. This has happened multiple times in the past few months.

Stopped at red light and car would not restart after the auto idle turn off function had engaged. All lights on dash flashed and car kept going into neutral. Car would not restart for nearly 10 minutes and I was left stranded in an incredibly busy intersection with cars flying around me honking and yelling. I could have been killed as well as the man who stopped to help me. Incredibly angry to call my local Acura dealership and find out that this is a KNOWN problem. Makes me sick to think how many lives are in danger and no actual recall has been done to my knowledge.

Vehicle failed MD emissions inspection 3 times in a row because OBD computer could not communicate.

The contact owns a 2019 Acura TLX. The contact stated while driving approximately 45-50 MPH, the vehicle inadvertently shifted into neutral causing the vehicle to slow down and stop in traffic. The contact was able to pull over and call a tow truck to take the vehicle to the dealer. The vehicle was not diagnosed or repaired. The contact stated that the emissions warning light was illuminated. The manufacturer was not notified of the failure. The approximate failure mileage was 45,000.

The auto start stop feature failed to start vehicle in 3 different occasions, leading to a traffic jam every time and vehicles behind me almost hitting me because they thought I will be moving with traffic, still waiting on acura for appointment to bring vehicle

I leased a new Acura TLX vin [XXX] from Hall Automotive Virginia Beach in April 2019. After about 3 years the lettering on the drive gear selector button started wearing off when the car had about 12000 miles and was still under its 4 year factory warranty. I have been very careful with my car and did not expose it to any chemicals that would cause this (and this has never happened on any of my other vehicles). During the warranty period I took the car to 2 different Acura dealers (Hall Acura and Priority Acura Chesapeake VA) who both said that Acura would not replace it under warranty. I also called Acura who told me to go to a dealer which I had already done. This is a potential safety hazard as it could make it more difficult to put the car into gear. I searched for this issue online and found that this has been a recurring problem on Honda Acura models.: https://www.driveaccord.net/threads/white-part-of-lettering-on-10at-gear-selector-panel-has-worn-off-the-button-now-what.538337/page-2 Please make Acura replace these with more durable lettering on all affected vehicles. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA RECALL NUMBER:19V-060 appears to be EXACTLY what is going on with my vehicle. I was broke down on the side of the road with warning lights on my dashboard. After having it towed to my mechanic they were able to identify the issue is related to the fuel pump. I looked up issues with my 2019 Acura TLX and fuel pumps and found that there is a recall. Only my VIN does not qualify for the recall. However, the issue described in the recall is EXACTLY what's going on with my TLX. I was lucky enough not to have an accident but I very well could of if I had not pulled off the highway!

MY hood floats and rattles at freeway speeds. It is concerning in that other Honda vehicles also exhibit the same symptom and are now being recalled for hoods opening unexpectedly due to structure issues.

My Acura TLX engine Drive reduced completely on the highway, Went going 60 to 25 roughly up to date maintenance 100% oil life and Now Im concern that’s my vechile has been manufactured failed. Since I purchased my vehicle my seat beats get stuck unable to clip belt. My car came with speakers not working dealer tried to tell me I was crazy, until the speaker system was check Yess sure enough no speaker sound at all. In my main base front center Speaker ( VeryBig Deal) all of this last Friday my TLX aspec 3.5v6 has been Making noise and running at a very low reduced speed for no apparent reason while flashing a Engine sign. Flash blank with warning engine. This Event has put me at risk of safety and protection of customer purchase violations as I developed change in my daily life being blind sided about my Acura TLX Car safety and manufacturing issues. I complaint about this after purchase of vechile and They fixed the repair at no charge. But who wants they car ripped apart never in same fresh condition as purchase. I now receive bends in dash board related to speaking replacements documented in Acura Profile. Yes it hasn’t been my car has been diagnostic and going for rare down of engine components at the Acura dealer. This is outrageous and so scary knowing I have too been dealt a bad TLX.

Idle stop system works properly 99.9% of the time. However, three times in the last 12 months, I was stopped at a light and when I took my foot off the brake the car did not start. I tried to re-start, but it did not start immediately, took about 10 to 20 seconds to start. In each of the cases, I was able to restart just not right away. These three instances were about four months or so apart. The system was checked by Acura service twice, and no issues found.

I was pulling on to interstate 5 when attempting lane change I accelerated with no success. The gas pedal was pressed harder and still no acceleration and that went on for at least 3 to 4 seconds. This happens to me every day. I have tried different brands of fuel but always premium and that has made no changes. The vehicle had a fuel system recall which made little if any improvement when it was performed over a year ago.

The contact owns a 2019 Acura TLX. The contact stated that while driving 40 MPH, the parking assist fault warning light illuminated, and the emergency automatic braking system engaged. The contact attempted to turn off and restart the vehicle however, the vehicle failed to engage properly. The contact waited for approximately 2 hours after contacting a towing company to tow her vehicle. The vehicle resumed normal operation. The contact mentioned that the gear failed to shift from drive to reverse. The vehicle was taken to the dealer where it was diagnosed that the fuel fuller system was faulty and needed to be replaced. The vehicle was repaired however, the failure recurred two additional times. The contact mentioned that she received notification of NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline) in July and had the recall repair performed. The failure mileage was approximately 10,000.

THE VEHICLE HESITATES TO ACCELERATE WHILE IN MOTION AND FROM A STOPPED POSITION. THE HESITATION OCCURS DURING GRADUAL AND IMMEDIATE ACCELERATION. YOU CAN HEAR THE HESITATION IN THE ENGINE. CAR HAS LESS THAN 10K MILES AT THE TIME OF THIS SUBMISSION.

MY CAR WAS PARKED CAME OUT TO START IT AND THE CAR WOULDN'T START JUST KEEPS FLICKERING THE LIGHTS

WHEN I BACK OUT OF SOMEWHERE AND SELECT `DRIVE' ON THE TRANSMISSION THERE IS A DELAY OF 2 SECONDS TO 5 SECONDS BEFORE IT ENGAGES IN 'DRIVE' .THAT IS A LONG TIME WHEN A PERSON IS PULLING OUT ON AN ARTERIAL. THE ACCELERATION IWHEN IN 'DRIVE' IS NOT CONSISTENT WITH A SIMILAR HESITATION. FROM THE TIME THE ACCELERATOR HAS BEEN PRESSED IT COULD BE 2 TO 5 SECONDS BEFORE IT BEGINS TO MOVE. IT HAS BEEN TERRIFYING WHEN MERGING ON TO THE FREEWAY OR SIMPLY JUST PULLING OUT ON ANY ROADWAY.THE TRANSMISSION SEEMS SLUGGISH WHEN GOING FROM DRIVE TO REVERSE ALSO BUT THAT IS NOT GOING TO CAUSE AN ACCIDENT LIKE NOT BEING ABLE GO FORWARD IS. THIS HAD A RECALL ON FUEL PUMP PROGRAMMING AND THAT MADE LITTLE OR NO IMPROVEMENT. I HAVE ACURA INVOICES AND FILM THAT I HAVE TAKEN ON ANOTHER DEVICE THAT CAN BE PROVIDED.

I STOPPED(STATIONARY) AT A LIGHT TO MAKE A LEFT TURN INTO THE FREEWAY. WHILE STATIONARY THE ENGINE WENT INTO AUTOMATIC IDLE STOP TO SAVE GAS AND ONCE THE LIGHT TURN GREEN THE CAR WAS NOT ABLE TO TURN ON AT ALL AND HAD TO CALL AAA. IT WAS GIVING ME ERROR MESSAGES IN REGARDS FUEL PUMP AND BRAKE SYSTEM ETC. IN THE DASH. *TR

I WAS DRIVING ON A RESIDENTIAL STREET APPROX. 10 MPH AND TURNED INTO A DRIVEWAY. THERE WAS ANOTHER VEHICLE PARKED AHEAD. I STOPPED HARD ON MY BRAKES BUT MY CAR DIDN'T STOP AND HIT THE PARKED CAR. AS IT HAPPENED SO QUICKLY, I MUST HAVE TURNED THE STEERING WHEEL, CONTINUED TO PRESS ON THE BRAKES BUT ENDED UP ALSO HITTING A BUILDING.

ACURA TLX, 2019, FUEL SYSTEM FAILED, SHIFTED GEARS ON ITS OWN AND I HAD TO IMMEDIATELY DIE TO SAFETY CONCERNS. THIS ISSUE FIRST APPEARS IN SEPTEMBER 2019, WITH 5K MILES. OK NOVEMBER 10,2019, TLX DISPLAY BOARDS FOR (NAVIGATION AND TEMPERATURE ADJUSTMENTS, USE OF PHONE AND RADIO WOULD CYCLE DOWN ON IT OWN. THIS HAPPENED REPEATEDLY WHILE THE CAR IS IN DRIVE OR PARK. IT CAUSES A HUGE DISTRACTION WHILE DRIVING OR GOING INTO REVERSE BECAUSE YOU CANNOT UTILIZE YOUR BACK-UP CAMERA, ADJUST THE TEMPERATURE AND CAUSE A MAJOR DISTRACTION WHILE DRIVING. I'VE REPORTED THE ISSUE TO ACURA ADVISED ME ON WHAT STEPS I SHOULD TAKE TO SELF DIAGNOSE THIS. THIS AUTOMOBILE IS NOT SAFE TO DRIVE. THE DEALERSHIP HAS PROVIDED LITTLE TO NO UPDATES ON WHAT EXACTLY IS WRONG AND THE AUTOMOBILE HAS BEEN IN THEIR POSSESSION FOR OVER A WEEK.

VEHICLE TURNS ITSELF OFF AFTER BACKING IN AND SITTING IDLE FOR 30 - 60 SECONDS

TL* THE CONTACT OWNS A 2019 ACURA TLX. WHILE DRIVING 50 MPH, THE CONTACT HEARD AN ABNORMAL WIPING NOISE AND THE VEHICLE SHOOK VIOLENTLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE SHAKING STOPPED WHEN THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO NAPLETON'S PALM BEACH ACURA (6870 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33411, (888) 980-7593) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 200.

2019 ACURA TLX 2.4L. PURCHASED BRAND NEW LESS THAN A MONTH AGO WITH LESS THAN 900 MILES ON THE VEHICLE. SUDDEN EMISSIONS PROBLEM AND PARKING BRAKE CHECK ENGINE LIGHTS FLASHING AFTER VEHICLE HAS BEEN SITTING/PARKED. THIS HAS HAPPENED REPEATEDLY AND SEEMS TO BE A KNOWN PROBLEM TO ACURA WHICH THE DEALER DOES NOT KNOW HOW TO REPAIR. WHEN DEALER CHECKS PROBLEM IT SHOWS A PROBLEM CODE INDICATING EMISSIONS LEAK BUT AFTER TESTING NOTHING CAN BE FOUND.

MY CAR STALLED FOR THE SECOND TIME ON JUNE 12, 2019. FIRST TIME WAS MARCH 31, 2019. SINCE I ALREADY GOT THE RECALL NOTICE (NHTSA RECALL 19V-060) BEFORE THE FIRST TIME, I TOOK IT TO THE DEALER AND THEY SAID THEY FIXED THE ISSUE BY DOING A SOFTWARE UPDATE. HOWEVER, EVEN AFTER THE SOFTWARE UPDATE, IT STALLED AGAIN ON JUNE 12TH, 2019. IT LOOKS LIKE EITHER A NEW ISSUE OR THEIR SOFTWARE UPDATE DID NOT FIX IT. THERE IS ALSO A POSSIBILITY OF THE UPDATED SOFTWARE HAVING NEW BUGS. IN MY CAR, THE ISSUE COULD BE WITH THE COMPUTER, OR OTHER ELECTRONICS OR MECHANICAL DEFECTS WHICH ACURA HAS NOT BEEN ABLE TO FIND OUT DURING MY SEVERAL VISITS TO THEIR SERVICE. THIS IS BECAUSE MOST OR ALL FEATURES OF THE CAR HAVE BEEN MALFUNCTIONING EVERSINCE I LEASED IT. ANOTHER BIG ISSUE IS, APPARENTLY, THE CAR COMPUTER DID NOT RECORD THE STALLING THAT HAPPENED ON MARCH 31ST. THEREFORE, IT LOOKS LIKE MY CAR HAS A BIGGER ISSUE THAN JUST SOFTWARE. THE CAR (2019 ACURA TLX) HAS NUMEROUS ISSUES EVER SINCE I LEASED IT IN SEPTEMBER 2018 AND THEY ALL CONTINUE. I HAVE TAKEN IT TO THE DEALER SEVERAL TIMES AND NONE OF THE ISSUES HAD BEEN FIXED. ALL FEATURES ON THE CAR MALFUNCTION AND CAUSE DISTRACTION WHILE DRIVING. THE SAFETY FEATURES NOT ONLY DON'T SERVE THE PURPOSE OF SAFETY, BUT MALFUNCTION INSTEAD CAUSING DISTRACTION AND ARE VERY UNSAFE. THE CAR WOULD HAVE BEEN SAFER WITHOUT THESE MALFUNCTIONING SAFETY FEATURES. ACURA HAS NOT FIXED ANY OF THESE MALFUNCTIONS, ALTHOUGH I HAVE VISITED THE DEALER SEVERAL TIMES. TO TOP THAT THE CAR STALLED TWICE WHICH IS EVEN MORE SERIOUS. ALTHOUGH, MY APPOINTMENT IS FOR 6/24/19 (I COULD NOT GET AN EARLIER ONE SINCE THEY DON'T SEEM TO TAKE IT SERIOUSLY), THE CUSTOMER SERVICE REP CALLED ME A FEW DAYS AFTER SCHEDULING IT AND SAID SHE DID NOT EXPECT IT TO HELP. I WILL STILL KEEP THE APPOINTMENT, EVEN THOUGH THE REP INDICATED THIS STALLING WILL BE DISMISSED AS NOTHING.

FRONT SENSOR WARNING REPEATEDLY GOES OFF WHEN STOPPED WHENEVER IT RAINS. IT WILL CONTINUE TO ALERT WHEN GOING FROM A FULL STOP TO MOVING FOR SEVERAL SECONDS AND STOP. IT WILL RESTART THE ALERT ONCE THE CAR COMES TO A FULL STOP AGAIN. THIS REPEATED ERRONEOUS SENSOR ALERT SERVES AS A MAJOR SAFETY ISSUE AS IT SERVES AS A CONSTANT AND DANGEROUS DISTRACTION TO THE DRIVER. EACH TIME THE ALERT GOES OFF IT DRIVES YOUR EYES OFF THE ROAD AND ONTO THE ALERT ON THE DASHBOARD CREATING THE POTENTIAL FOR INVOLVEMENT IN ACCIDENTS. THIS ISSUE WAS NOTICED ON DELIVERY OF THE NEW LEASED VEHICLE. AT THAT TIME IT WAS THE LEFT FRONT SENSOR WHICH HAD THE SAME ISSUE. THE VEHICLE WAS TAKEN BACK TO THE DEALER 3 SEPARATE TIMES WHERE THE LEFT FRONT SENSOR WAS READJUSTED THEN ON THE NEXT VISIT REPLACED. PROBLEM CONTINUED, ON THE THIRD VISIT THE ENTIRE FRONT END OF THE CAR WAS REMOVED AND DONE WHICH RESOLVED THE LEFT FRONT SENSOR BUT RESULTED IN THE CONTINUOUS FRONT CENTER SENSOR ALERTING. VALLEY STREAM ACURA HAS FAILED TO ADDRESS THIS AS A SAFETY ISSUE AND HAS OFFERED NO RESOLUTION TO THE PROBLEM.

I LIVE IN COLORADO AND USE PADDLE DOWN SHIFT TO GEAR DOWN FOR SLOWING ON DECLINES. WHEN I DO THAT, THE CAR ACELERARES FOR A FEW SECONDS BEFORE SLOWING DOWN. THIS IS A VERY DANGEROUS SITUATION BECAUSE YOU BELIEVE YOU ARE SLOWING TO AVOID RUNNING INTO THE CAR IN FRONT AND INSTEAD YOU INCREASING SPEED TOWARD THE BACK OF THE CAR IN FRONT. ACURA CUSTOMER SERVICE SAY THAT IS THE WAY THE CAR IS DESIGNED, BUT DOES NOT DEFEND THE LOGIC OF THAT DESIGN. I CAN NOT BELIEVE THAT THIS HAS NOT CAUSED SERIOUS SITUATIONS AND ACCIDENTS.

The contact owns a 2019 Acura TLX. The contact stated that the vehicle was experiencing battery drainage failure. The contact stated that the vehicle failed to start. The vehicle was towed to an unknown dealer several times. The dealer replaced the battery twice; however, the failure persisted. The vehicle was towed to a second unknown dealer; however, the cause of the failure could not be determined. The contact replaced the battery. The manufacturer was notified of the failure and informed the contact that they could assist after the vehicle had been diagnosed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 6,000.

THE CAR DID NOT BRAKE WHEN APPROACHING A STOPLIGHT. CRASHED INTO THE LAST CAR IN LINE. INVESTIGATION SHOWED I STARTED BRAKING AT 35 MPH FOR 7+ SECONDS, BEFORE THE CRASH. TWO LINES IN BOTH DIRECTIONS, THE SPEED LIMIT WAS 40 MPH.

I WAS ENTERING A LEFT-HAND TURN LANE, WITH A RED LIGHT. THE THIRD-PARTY INVESTIGATION SHOWED I ENTERED THE LANE AT 35MP. I STARTED GENTLE BREAKING AND WHEN THERE WAS NO RESPONSE, I PUSHED THE BRAKE HARD AND TO THE FLOOR. I DID NOT FEEL THE CAR DECELERATE BUT THE INVESTIGATION SHOWS THAT BRAKED FOR 7 SECONDS PLUS AND HIT THE LAST CAR IN LINE AT ABOUT 20MPH. THE INVESTIGATOR WAS UNABLE TO RECREATE THE CIRCUMSTANCES.