2021 Acura TLX Complaint Log

The contact leased a 2021 Acura TLX. The contact stated that while driving the vehicle, a loud abnormal, squealing noise would emit from the brake pedal upon depression without warning. The contact had taken the vehicle back to the dealer where they acknowledged the failure but stated that the parts for the repair were not yet available. The contact was given a loaner vehicle of the same model; however, the same failure occurred with the loaner vehicle. The contact returned to the dealer for the third time and was given a loaner vehicle of a different model. Upon return of the original vehicle, the brake noise had stopped; however, the forward collision avoidance brake warning light would intermittently illuminate on the instrument panel without incident. The vehicle was taken back to the dealer where she was informed that the electrical system needed to be reset; however, once the system was reset, the original brake noise failure returned. The vehicle was taken back to the dealer where it remained in their possession. The manufacturer had been notified of the failure and a case was filed. The vehicle had yet to be repaired. The failure mileage was 11.

Purchased new 2021 Acura TLX in April 2021 from Leith Acura Raleigh. On 5/22, 7/6, 7/23, & 11/2/21, the fuel capless unit was adjusted once replaced 3 times. American Honda is aware of the problems with the part & sent service bulletins to every Acura service dept. American Honda stated this & the 2 dealerships did also. On 8/4, there was an issue. Steering column began dripping grease. Grease dripping from steering shaft bolts "due to extreme heat". 12/7/21, extremely loud, high pitch squeal from brakes due to issue known by American Honda. Service bulletin sent to Acura service dept. Rotor rubs against another part on these cars. They explained there's no fix as of yet. What component or system failed or malfunctioned, & is it available for inspection upon request? Fuel capless unit (already replaced 3 times), steering column (steering shaft bolts), & brakes. Available for inspection whenever you all need for me to take it to the dealership again. How was your safety or the safety of others put at risk? American Honda has advised all Acura dealerships that these are known issues. They will not label them as recalls because they do not put Acura owners at risk, according to them. But, they send service bulletins to the dealerships advising all Acura service departments that they know about these problems. The steps to fix the issue may or may not work per dealers. As for the brakes, they've explained that they currently do not know the fix for the issue. They're still trying to figure it out, according to both Acura dealerships. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes it has on at least 6 occasions by Acura dealerships. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, there have been warning indicators & messages.

The contact owns a 2021 Acura TLX. The contact stated that while attempting to start the vehicle on one occasion, the vehicle would not start-up. The contact had the vehicle towed to the local dealer to be inspected. The mechanic was unable to duplicate the failure. The vehicle was started and driven back to the residence. A few days after taking the vehicle to the dealer, the contact noticed that while driving at undisclosed speed, the brake pedal was depressed and there was a loud cranking noise coming from the front end of the vehicle. The contact took the vehicle back to the local dealer to perform a diagnostic test on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 270.

While using the Air Conditioner in Comfort Mode Suspension settings on my Advanced SHAWD model, the front suspension intermittently squeaks and creaks. It is very audible in the colder months or after it rains.