2023 Acura TLX Complaint Log

Purchased a 2023 TLX Aspec with Telecommunication package from Carvana. When I as unable to connect my device to the vehicle, I took it to my local Acura dealer per the limited warranty instructions. It was there after they removed the dash, we discovered the control device was missing and the bracket was missing and the coaxial connector that attaches it to the dashboard is broken. The cellular device was removed as well to avoid tracking. With the harness damage, the correct repair to the car with the low miles it has is to replace the harness and then replace the missing part and the bracket. None of this was disclosed at the time of purchase. I have tried reaching out to Carvana and the only answer I receive is to email their fraud department, which I have twice.

If you don't turn the car off and you drop a passenger off from the front seat the seatbelt not fastened alarm will go off until you fasten it or turn the car off then restart the car to clear the alarm taking it to the dealership.

Car was stolen unreasonably easily. Car alarm did not sound, Acuralink tracking was immediately disabled. Car started and drove away despite keys being secured in a faraday box. Acura has a fatal design flaw in their hardware/software that makes theft of the TLX extremely easy. Evidenced by numerous online complaints from owners like myself, as well as by IIHS study on most stolen cars. TLX appears as both the second and fifth most stolen car relative to average:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ALL FOUR BRAKE ROTORS ARE BENT ON 30K MILES

Car’s advertised anti-theft features are faulty. They have two tracking features with also both failed. When I contacted Acura they said this was a known issue and highly prevalent in NY, DC, FL, MD. Cars computer is cloneable and it takes less than 3 minutes to enter and steal without keys or breaking windows or enabling alarms.

My TLX Tech 2023 lost complete power while I pulled up to a busy intersection on a dark and rainy day. As a puled to stop and my idle stop enabled the car was fine. Once I tried to accelerate the car immediately went into Park from Drive. All of the controls started to blink and the car powered down like a computer system who was on 0%. I completely lost power, so that I could not even put my hazard lights on to indicate to the busy oncoming traffic that I was in danger. When the police arrived, he even tried to shift to neutral to help me roll out of the street, but the car was inoperable. I had to remain in the car due to the freezing rain and sleet. The emergency services called an emergency tow to get me out of the street and I was then towed to the nearest Acura dealership to get it reviewed. The service department indicated that they had known about the idle start/stop issue, but not on my specific model. I had my car inspected just the day before at the same dealership and there were no issues that had come up. I am concerned that this is very dangerous and leaves me in a vulnerable state.

Well, since i purchased the 2023 Acura Tlx TECH PCKG, "It's a nightmare" everytime i drive it , i'm not enjoying it at all! I can't keep the car to go between the 2 lines! It just keeps going zigzag, i keep telling myself that maybe because "it's a brand new car" give it more time for adjustment...! But it's getting worse and worse to the point that when it's raining, i have to pray to get home safely!

I had an awful noise that accompanied a sticky/ inconsistent brake pedal feel and braking concerns. Upon contacting multiple dealerships and honda corporate is was told everything is working as designed. I filed a claim with NCDS and was awarded a repair. When contacting the dealership and manufacturer they did another inspection and said it's working as designed and there was nothing to repair. Now in the news they are recalling approximately 250,000 Hondas/Acura vehicles for a safety issue with the brake pedal. There is no information on what the recall is supposed to entail. My vin is still not associated with the recall. This is a safety issue that the manufacturer has been ignoring for a long time now.

Please see attached document, as my whole description would not fit in the box.