2023 Alfa Romeo Giulia Complaint Log

The contact owns a 2023 Alfa Romeo Giulia. The contact received notification of NHTSA Campaign Number: 24V510000 (Air Bags, Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I was making my daily commute to work on 5/8/2023. Location:Between Liberty Texas and Devers Texas on Highway 90 Rundown of Events: I was Driving on the highway 90 alone. No inclement weather and no other motor vehicles within atleast 700 ft or more. For absolutely no reason, my sunroof randomly exploded with no 3rd party influence such as a rock/animal etc etc. The music was at a low level where I could have easily had a soft spoken conversation if I would have had a passenger present. There was absolutely no reason for the sunroof to explode. When the sunroof exploded it caused glass to fall into the vehicle aswell as fly back to the rear of the vehicle blocking the rear windshield. In addition to blocking my view, this caused the paint and body to be severely scratched. The explosion of the sunroom was so loud and jarring and sudden, that if there had been any other vehicles on the road, there would have been a high chance of this incident causing a motor vehicle accident and potentially causing myself death or harm. The vehicle is Currently at northside imports maserati alfa romeo in houston texas. The service advisor named Binh states they cannot find a reason for the sunroof to have exploded. They also cannot determine that it was caused by a third party influence. Essentially they are just saying that it happened and there is no logical reason for it.