2022 Alfa Romeo Stelvio Complaint Log

The contact owns a 2022 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 24V510000 (Air Bags, Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

A recall was issued for a disrupted connector on the front buckle switch hall effect sensor that may cause the air bag to not deploy during a crash. This seems to be an important safety concern. However all dealers in my area (Los Angeles) either do not have the part(s) to repair the issue and do not have a timeline on when the part will be available, or have a waiting list of >7 months due to taking only 5 recall cars per week. Both scenarios seems unacceptable, particularly when the recall is related to a safety concern, and fall under the category " dealer fails to remedy the defect within a reasonable time". I trust something should be done with the manufaturer to get more parts to all dealerships, and to force dealers to fix more than 5 cars per week.

The rear camera system is inoperative. The vehicle was brought to the dealer on 3/25/24, 5/24/24, and 6/3/24 and the dealer has been unable to repair and conform the rear camera system under warranty. To date (as of 6/1/24) the vehicle has been with the Alfa Romeo dealer for 22 days on three separate occasions and they have escalated the issue internally to Alfa engineers as the local dealer has been unable to resolve the issue. The rear camera system is a safety device required on all vehicles in the U.S. Service records available on request.

The rearview camera system stopped functioning on about 2/29/2024. At around the same time, the front proximity sensor began to intermittently falsely indicate an object in the vehicle's path when there is no object, including when the vehicle is traveling at speed in the roadway with no other vehicles around. To date, this has not caused the vehicle to brake improperly. We purchased the car approximately three months ago. It is still under the manufacturer's original warranty. Note, the rear camera has been required by law since May 2018. The vehicle has a service appointment scheduled to resolve the problems. We anticipate that the camera issue and front proximity sensor problem will be resolved under warranty; however, the purpose of this complaint was to document the onset of the issues should the manufacturer fail their legal obligations under applicable state and federal laws. Thank you for your assistance.