2024 Alfa Romeo Stelvio Complaint Log

On November 23, 2024 at around 12:20. While at a complete stop at a stoplight with my foot on the brake, my car literally launched/thrusted forward with such momentum I thought I was rear ended by another car. The thrust was so significant it sent the car three to four feet forward. My son and I were in shock, it scared us to death. This could have resulted in a crash. I immediately reported the issue to Alfa Romeo Customer care and the service department as a critical concern. The car was towed into Alfa Service department to investigate and resolve along with number other issues with the car however, their response to this critical issue was “we can’t replicate the issue” therefore can’t fix it! They also refuse to buy back my new 2024 Stelvio as a “lemon” stating there’s no safety issue and the other issues can’t be replicated! This issue is critical and needs addressed, I’m afraid for my safety.

[XXX] [XXX] USA To: Jean-Philippe Imparato (CEO )cordon Angelli 200 Turin 10135 Italy And separate mailing to Larry Dominique SVP AlfaRomeo USA 1000 Chrysler Dr Auburn Hills, MI 48326 The driver side seat belt anchor retractor popped loose while driving (serious safety condition) took it to Ziegler service a where Cam Svc mgr, Var of parts and Evan chief service tech couldn’t figure out why that happened 11/10/2023 9am please look into and advise as this is a 2024 Alfa Romeo stelvio competizione vin # [XXX] with only589 miles on it at the time the anchor popped loose completely. Makes for an uneasy feeling to drive with full safety confidence. Also copy Alfa Romeo Type Subsidiary (S.p.A.) Area served Worldwide Key people Jean-Philippe Imparato (CEO and Larry Dominique USA SVP How could such a safety item be missed and now will it happen again as is a significant safety concern , please write back with some explanation thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)