2020 Audi A5 Complaint Log

The contact owns a 2020 Audi A5. The contact stated while the vehicle was parked, it was noticed that the driver's side window had failed to remain up as intended. The vehicle was taken to a local dealer where it was diagnosed with a defective window regulator. The vehicle remained at the dealer unrepaired. The contact related the failure with an unknown recall; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.

The MMI unit randomly reboots and disconnects anything connected for navigation. It does this very often, every single time I drive. In a 30 min drive, it could reboot at least 3 times and make you sign in as a user to access it.

See attached document for complaint

My brother lost control from the tires being worn unevenly wich caused him to lose traction. The airbags in the car on the passenger side where the steel pole made contact, failed to deploy. The seatbelt was defective because he was seatbelted and the belt broke.

Audi issued a service bulletin 90T2 in regards to the telematics control module failure. With this failure the Bluetooth feature in this car no longer works. Most if not all states have adopted laws in regards to hands free devices. This is a know issue with Audi and this has lapeciric year car however there is no recourse in getting it repaired except to pay out of pocket. The is a $2200 dollar repair and insane for a consumer to have to pay when the company knows this part is faulty.

The blue tooth , gos, CarPlay and emergency sos not working. I looked online and there was a recall, but Audi is no longer honoring the recall to fix this issue.

Our 2020 Audi A5 experienced a module failure affecting SOS (Loud) audible alarm that sounds every 2-4 minutes when driving and also affects bluetooth connection for hands free phone. Told by Audi dealership there was a recall, then removed for this due to lack of available parts from Audi. This very loud alarm sounds every 2-4 minutes while driving and is variable so can easily scare driving/distract. Audi dealership said at least 5 other customers also have this present issue and have for months and they have no idea when Audi will send replacement modules. This is a driving hazard I would suspect impacting thousands of customers if 5 at one dealership is an indication. The first time this alarm sounded, my wife nearly drove off the road and then it is shockingly loud each subsequent time and still is startling.

2020 Audi A5 sportback SOS module malfunctioned in May 2021 and was replaced. Recall for 90t2 SOS module initiated. In June 2022, the malfunctioned occurred again. There has since been no fixes or estimated time of delivery.

Rear backup camera displays black screen when engaging into reverse gear. This happens 95% of the time. Begun Occurring after 10k dealer service. Probably related to recall on 2022 models with same infotainment system.

Where I am currently living, speed is measured on the roads in km/h. My vehicle allows the speedometer digital display screen (Audi virtual cockpit) to be switched to display MPH or km/h. When working correctly, the speedometer should display the speed with digits and an analog simulation. The display works perfectly when in MPH, however when switching to km/h the analog simulation properly shows km/h, but the digital reading will switch to km/h for a split second but then immediately reverts back to MPH. This defect was confirmed by 2 Audi service technicians at my local Audi service center, but they said Audi doesn't have an update for this defect. I have tried to contact Audi customer service, but I am not getting any answers to my question. I think this is a safety issue because it can be confusing as I expect to see the speed in km/h in both digital and analog display, but it shows the digital in MPH. An image that clearly shows the problem is attached. As you can see the analog style reading is in km/h, but the digital reading is in MPH. I have tried to resolve this with Audi for 1 year. It is my opinion that my safety and others has been placed at risk because this problem often causes me to be confused about the speed I am traveling. For example, if I glance down and see 100 on the display in a 100 km/h zone, I think I am going the speed limit, but fact, I would actually be going 100 MPH or 160 km/h, which would obviously be dangerous. The vehicle has not been inspected by police, insurance, or any other vehicle inspection organization. The problem occurs consistently and can be inspected at any time. This problem was noticed shortly after taking delivery one year ago in September of 2020.