2012 Audi A6 Fuel System Problems

Good morning, For the past couple of weeks, I've been getting the run around on whether the issue I'm having with my vehicle is an active recall. I recently took my vehicle to Eurocode Tuning (Torrance, CA), and the mechanic instructed me to take my vehicle to the dealer because the issue I am currently experiencing (fuel leak in the injection system) is listed as a recall. I contacted the Audi dealership in Long Beach CA via phone at (562)610-4000, the service representative stated that he found no active recall on my vehicle. Once again contacted Eurocode Tuning and they stated to have them run a diagnostic on the vehicle and they will see its the fuel leak in the injection system. And they are required by law to fix the recall. The following morning I took my vehicle into McKenna Audi ( Norwalk, CA) and one of the service representatives reiterates that my vehicle has no active recall. I stated that I was well aware of that, however, the issue I was having was listed as a recall on the web and I was informed by the repair shop as well. I proceeded to show him the information I got offline and my failed smog that was done on my vehicle. He proceeded to show me the breakdown on his computer that it was no active recall and the only thing that they were looking into was issues regarding the turbo. He stated what I was talking about was an extended warranty and my vehicle is well past that warrant. He then proceeded to say if a diagnostic is done on my vehicle I will be responsible to pay it and any repair done on my vehicle. So I walked out and decided to contact you. I am just trying to determine whether my vehicle could be repaired under the recall. I'm extremely frustrated and concerned for my safety because the recall did state the risk of a fire. Sincerely a confused, frustrated Audi owner [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2012 Audi A6. The contact stated while pulling out of the driveway, he smelled an abnormal fuel odor. The contact stated that the fuel odor became stronger while driving 65 MPH. There was no warning light illuminated. The contact stated that he pulled into a parking lot and opened the hood. The contact stated that he noticed that the fuel odor was coming from the engine. The vehicle was towed to an independent mechanic, where the check engine warning light illuminated. The mechanic determined that the check engine warning light had illuminated due to low pressure on the fuel rail, and the contact was informed that the supercharger needed to be removed for a more thorough inspection of the vehicle. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V019000 (Fuel System, Gasoline). The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.

My car almost overheated on the high on thanksgiving night thank god my brother was behind me driving and took me to go get antifreeze my coolant was leaking and i think my water pump messed up almost a accident cause i was in the middle lane and my vehicle was slowing down on the highway at night

The contact owns a 2012 Audi A6. The contact stated that while driving at an undisclosed speed, a fuel odor was detected. Upon inspection, the contact noticed there was a fuel leak coming from the fuel line connector. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN and quoted a price for the fuel line replacement. The failure mileage was approximately 120,000.

I WAS DRIVING MY VEHICLE & NOTICED A FUEL SMELL. WHEN I GOT TO MY DESTINATION SHORTLY DOWN THE ROAD (~1 MILE) I INSPECTED MY ENGINE FOR THE SOURCE OF THE SMELL & FOUND FUEL LEAKING DOWN THE FRONT OF MY ENGINE FROM UNDER THE SUPERCHARGER. AFTER DISASSEMBLING THE TOP OF THE ENGINE I FOUND THE INJECTOR SUPPORTS TO BE THE OLD RECALLED PARTS (VERIFIED WITH ENGRAVED PART NUMBERS). I THEN CALLED THE AUDI DEALER THAT SUPPOSEDLY PERFORMED THE RECALL AND EXPLAINED THE SITUATION. THEY WERE VERY DISMISSIVE & ADVISED ME TO BRING THE VEHICLE IN. AFTER A FEW DAYS (4-7) THEY ADVISED ME THEY WOULD BE HAVING A REPRESENTATIVE FROM AUDI COME LOOK AT IT. I ATTEMPTED TO CONTACT AUDI MULTIPLE TIMES FOR A LOANER VEHICLE WITH NO RESPONSE. AFTER MULTIPLE DAYS OF REACHING OUT, I SHOWED UP TO THE DEALER & WAS GIVEN A LOANER VEHICLE DUE TO THE KINDNESS OF ANOTHER ADVISOR. THE RECALL: 24AP FUEL INJECTION SYSTEM LEAK. IN THE AUDI NOTIFICATION TO THE NHTSA THEY SPECIFICALLY CALL OUT THE INJECTOR SUPPORT BEING REVISED UNDER "DESCRIPTION OF REMEDY" STATING " IMPLEMENTATION OF REINFORCED FUEL RAIL RETAINING BRACKET" & RECEIVED AN UPDATED PART NUMBER WHICH CHANGED FROM 06D133036H TO 06D133036K. I AM WORRIED MORE PEOPLE COULD HAVE THIS POTENTIALLY FATAL ISSUE DUE TO THE LACK OF CRAFTSMANSHIP SHOWN AT THAT DEALER. THE ISSUE COULD BE SWIFTLY COVERED UP IF THE CUSTOMER DOES NOT HAVE THE MECHANICAL INCLINATION TO VERIFY CORRECT WORK IS BEING PERFORMED ON THEIR VEHICLE.

TL* THE CONTACT OWNS A 2012 AUDI A6. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL, WHICH WAS IDENTICAL TO THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 15V19000 (FUEL SYSTEM, GASOLINE). THE VIN WAS EXCLUDED FROM THE RECALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED FUEL LEAKING FROM THE INTAKE MANIFOLD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

TL* THE CONTACT OWNS A 2012 AUDI A6. THE CONTACT STATED THAT FUEL FUMES APPEARED UNDER THE HOOD AND THROUGH THE AIR CONDITIONER VENTS. THE DEALER DIAGNOSED THE PRESENCE OF A FUEL LEAK. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000. UPDATED 10/09/14*LJ THE DEALER STATED THE VEHICLE WOULD NOT COVERED UNDER WARRANTY BECAUSE THE FAILURE WAS NOT A RESULT OF DESIGN OR MANUFACTURING ISSUE. THE TECHNICIAN ADVISED A RODENT MUST HAVE CHEWED THROUGH THE FUEL LINES. THE CONSUMER DISAGREED. UPDATED 5/18/2015 *JS

TL* THE CONTACT OWNS A 2012 AUDI A6. THE CONTACT SMELLED FUEL INSIDE THE VEHICLE. AFTER DRIVING A SHORT DISTANCE, SHE WAS NOTIFIED THAT THERE WAS A PUDDLE OF GASOLINE FUEL UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT A RODENT HAD EATEN TWO INCHES OF THE FUEL HOSE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.