2012 Audi Q7 Fuel System Problems

The contact owns a 2012 Audi Q7. The contact stated that upon starting the vehicle, there was an abnormal odor inside the vehicle with the check engine warning light illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the high-pressure fuel pump and the fuel system were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 101,000.

2012 AUDI Q7 3.0T S LINE PRESTIGE, 91K MILES! STARTED AS SMALL GASOLINE SMELL BECOMING STRONGER THROUGHOUT THE NEXT COUPLE DAYS. SMELLED REALLY STRONG AROUND REAR LEFT DOOR AREA AND INSIDE CABIN. INVESTIGATED FUEL LEAK AND NOTICE UNDERNEATH THE SUV, FUEL DRIPPING DOWN THE SIDE OF ONE OF THE TWO FUEL TANKS. DISCONNECT BATTERY, REMOVE REAR SEAT TO ACCESS FUEL PUMP PANEL ON THE FLOOR, DISCOVERED LOTS OF FUEL LEAK NEAR PUMP AND ELECTRICAL CONNECTORS. NOTICED THAT THE FUEL FILTER HOUSING ALREADY HAD "AUDI'S QUICK FIX" (PROTECTIVE FILM) COVERING THE AREA BUT IT WAS STILL LEAKING. NOT TO MENTION THE PUMP'S ELECTRICAL CONNECTORS WAS SOAKED IN THE FUEL THAT HAD THE FUEL PUDDLE! THIS ISSUE SHOULD HAVE BEEN FOUND WHEN I HAD A RECENT SAFETY RECALL CODE 20W9 DONE AT AN AUDI DEALERSHIP JUST A COUPLE WEEKS PRIOR. IN ORDER TO FIX THE LEAKING ISSUE, I HAD TO BUY A NEW FUEL FILTER W/ FLANGE, "PROTECTIVE FILM", AND A SOME SEAL RING.

FUEL PUMP LEAKED CAUSING A DANGEROUS SITUATION AND NEEDED TO BE REPAIRED IMMEDIATELY

RECALL 20W9 WAS COMPLETED ABOUT MAY 2018. NO LEAKING OR CRACKS WERE FOUND. BUTYL TAPE WAS PLACED OVER FLANGE TO "PREVENT" FUTURE LEAKS. AUGUST 2020, FUEL FLANGE IS NOW LEAKING. STRONG GASOLINE SMELL FROM OUTSIDE OF VEHICLE. DEALERSHIP SERVICE DEPARTMENT CONFIRMS IT IS LEAKING. REFUSE TO COVER COST OF REPLACEMENT. THE ORIGINAL "RECALLED" PART IS STILL IN VEHICLE. WHY WILL IT NOT BE COVERED NOW BECAUSE THE PART LASTED A FEW YEARS LONGER THAT OTHERS. IT STILL HAS FAILED AND THEIR BAND AID HAS FAILED.

I SMELL GAS FUMES AFTER DRIVING MY CAR AND THEN PARKING IT IN THE GARAGE. THE PART WAS SUPPOSEDLY FIX BEFORE THROUGH THE RECALL BUT IF I WAS FIXED CORRECTLY OR IN FACT FIXED AT ALL, THEN WHY IS IT HAPPENING NOW. I TOOK THE CAR IN BECAUSE I RECEIVED THE RECALL NOTICE, NOT BECAUSE I WAS EXPERIENCING ANY ISSUES, BUT NOW THAT I AM THEY WON'T FIX IT. IT OBVIOUSLY WASN'T FIXED PROPERLY

TL* THE CONTACT OWNS A 2012 AUDI Q7. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE). THE CONTACT HAD NOT EXPERIENCED A FAILURE PRIOR TO RECEIVING THE NOTICE. AFTER THE RECALL REPAIR WAS PERFORMED, THE CONTACT NOTICED A FUEL ODOR AFTER PARKING THE VEHICLE. AUDI VALENCIA (LOCATED AT 23923 CREEKSIDE RD, VALENCIA, CA, 91355, 888-626-6138) STATED THAT THE RECALL REMEDY COULD NOT BE COMPLETED AGAIN DUE TO THE PREVIOUS REPAIR. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

OIL GOES LOW QUICKLY. HEAVY FUEL LEAK WHEN CAR IS TURNED ON.

TL* THE CONTACT OWNS A 2012 AUDI Q7. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE) WAS RECEIVED IN SEPTEMBER. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

VEHICLE HAS A VERY STRONG GASOLINE SMELL AFTER THE VEHICLE HAS BEEN TURNED OFF. THE ODOR IS ESPECIALLY STRONG IN A CONFINED SPACE SUCH A GARAGE. THE SOURCE OF THE ODOR IS NEAR THE DRIVER SIDE REAR TIRE. LIVING IN A VERY WARM CLIMATE, I FEAR THAT A FIRE MAY BE CAUSED BY THE STRONG FUMES COMING FROM THE VEHICLE. THE DEALER STATED THAT THEY ARE AWARE OF THIS CONCERN AND ARE 90% CURTAIN THAT THE SOURCE IS THE FUEL PUMP. WHEN ASKED IF A SAFETY RECALL HAS BEEN ISSUED FOR THIS CONCERN, THEY STATED THAT NOTHING HAS BEEN REPORTED.