2020 BMW 2 Series Complaint Log

A towing company came to pick up the car. They may have damaged the carriage/axel based on the tire mark they left on our drive way. The lines were not straight and it looks like they dragged the car.

1/8/2025 Drive Train Malfunction. Towed to BMW Dealer. Dealership determined a faulty GWS system, Program new system, New center console and battery drained needs replaced. I was told by the dealership this not normal for a vehicle with 22k miles . BMW North Amaerica told me the repair Manager said the faults were caused by moisture in the cup holder. Shocked as the BMW Repair Manager did not tell me this was the cause, Did not inform me moisture in the cup holder caused major havoc on a safety System. Nothing had been spilled or leaked into my cup holders.

I PURCHASED A NEW 2020 BMW 230I IN MAY 2020. ITS FIRST AND ONLY SERVICING WAS ON 12/9/20 FOR A 10,000 MILE OIL CHANGE AND "MULTI-POINT INSPECTION," IN WHICH ONE OF THE INSPECTION ITEMS WAS "INSPECT SUNROOF OPERATION AND CHECK FOR LEAKS." 12/11/20 I WAS DRIVING TO MY OFFICE NORTHBOUND ON ESTRELLA BLVD WHEN AT APPROXIMATELY 8:53 AM, I HEARD WHAT CAN ONLY BE DESCRIBED AS AN EXPLOSION. MY INITIAL REACTION WAS THAT PERHAPS A TIRE BLEW OUT. AS I THEN LOOKED AROUND AT THE WINDOWS AND THE DASHBOARD, I HEARD SOMETHING SCRAPING AGAINST THE ROOF OF THE VEHICLE. I SLIGHTLY OPENED THE INTERIOR SUNROOF HATCH AND SAW THE SUNROOF GLASS WAS COMPLETELY SHATTERED AND THERE WAS A LARGE HOLE VISIBLE. I CLOSED THE INTERIOR SUNROOF HATCH AND THEN HEARD GLASS BLOWING OFF OF THE SUNROOF TOWARDS THE BACK OF THE CAR. THERE WERE NO OTHER VEHICLES AROUND ME AS I WAS CONCERNED THE BLOWING GLASS WOULD CAUSE ADDITIONAL DAMAGE. I PULLED TO A SIDE ROAD AS SOON AS SAFE TO DO SO AND MESSAGED MY WIFE ABOUT THE INCIDENT (ADRIANA VALENZUELA @ 8:56 AM). AS THE CAR WAS STILL FUNCTIONAL, I DROVE THE APPROXIMATE 3 1/2 MILES BACK TO MY RESIDENCE. AT 2:32 PM, THE VEHICLE WAS PICKED UP FROM MY RESIDENCE AND TRANSPORTED TO ARROWHEAD BMW. AT 3:30 PM, I RECEIVED A TELEPHONE CALL FROM ARROWHEAD BMW.".......YOUR CAR JUST ARRIVED AND YOU MAY WANT TO CALL YOUR INSURANCE COMPANY BECAUSE IT LOOKS LIKE IT WAS HIT BY A ROCK....." I ADVISED GOMEZ UNDER NO CIRCUMSTANCES WOULD I ACCEPT THAT "A ROCK" HAD HIT MY VEHICLE. I ALSO ADVISED THAT IN MY 23 YEARS AS AN FBI AGENT, I KNEW WHAT AN 'EXPLOSION" SOUNDED LIKE AND WHAT I EXPERIENCED EARLIER THAT MORNING REMINDED ME OF A "FLASHBANG" (USED BY SWAT TEAMS). IN ADDITION, IT IS VERY CLEAR FROM THE PHOTOS THAT THE GLASS HAD BEEN FORCED OUTWARD AND UPWARD FROM THE FORCE OF THE BREAKAGE SHE ADVISED THAT SHE WOULD NOT HAVE AN UPDATE FOR ME UNTIL AT LEAST 12/14/20.

I GOT MY CAR IN MAY 2020. I HAVE NEVER HAD ANY ISSUE WITH THE TIRE FOR 8 YEARS OF MY ENTIRE DRIVING HISTORY. BUT FOR THIS CAR, MY TIRE RAN FLAT IN JULY 2020, AFTER RUNNING OVER A SMALL POTHOLE ON A LOCAL ROAD, AND IT RAN FLAT AGAIN IN JAN 2021 AFTER RUNNING A SUPER TINY POTHOLE ON A HIGHWAY. HOW COULD A TIRE BE THIS FRAGILE?