2016 BMW 5 Series Powertrain & Transmission Problems

A critical component failure has rendered my 2016 BMW 528xi inoperable and unsafe. The water pump failed, forcing the car into a safety "limp mode," limiting its speed to approximately 40 miles per hour. This issue mirrors NHTSA Recall 24V-608 regarding an electrical connector on the water pump that can short circuit, potentially causing a "thermal event or fire." The problem began with dashboard warnings about overheating, despite the coolant reservoir being full. Following these warnings, the vehicle entered "limp mode," posing a significant safety risk in normal traffic. The potential for fire is also a major concern. An independent service center has confirmed the water pump and its electrical connector as the point of failure. The failed component is available for inspection by a NHTSA investigator. I contacted BMW's customer relations line and was informed that no remedy is currently available. I must wait for an official letter before any action can be taken, including reimbursement. The representative did not provide a case number, making it impossible to track my complaint. The vehicle has not been inspected by the manufacturer, law enforcement, or an insurance representative. I am unable to transfer the title because the car cannot pass a safety inspection in its current state. I am in a severe catch-22: I must receive a recall letter for a vehicle that I am unable to finalize ownership of. This failure to assist an owner with a known safety recall has left me stranded with a dangerous, undrivable vehicle.

Very often, when I change the gear to 'Drive' or 'Reverse' I get a message on the dashboard screen - "secure Vehicle against rolling" and the car DOES NOT move unless I shift the auto gear lever several times or sometimes shut off the engine to get back to normal driving. Once when I was in such a situation, no matter what I do, the error message would not go away and I had to call the tow truck to get home. And when tow truck person brought the car home, the problem fixed itself!! I only have 81000 miles on this car. It is a very serious safety issue as far as I am concerned. PLEASE HELP.

Driveshaft dampener (Guibo) is cracking with 57k miles on the vehicle. This may be the result of poor manufacturing quality. This problem was identified by the BMW dealership while performing a routine service inspection.

A recall campaign No. 21V-907 was issued for my car on November 19, 2021 for the EGR Cooler. In the past 6 months I've had to add engine coolant to the cooling system reservoir and I made sure it is not leaking on the ground. On 8-8-22 I had a check engine light(MIL) with a stored code of P2004 which indicated: Intake manifold runner control (IMRC) is stuck in the open position. According to your recall letter, an EGR Cooler leak could develop and the coolant could mix with the soot deposits in the intake manifold and under certain conditions it could result in a fire. I have experienced a reduction in engine power, a warning symbol of low engine coolant, and an unpleasant exhaust odor so I contacted Stevens Creek BMW in San Jose, CA and spoke to the Service Manager. He said they are not able to fix my car due to the BMW EGR Cooler not being available. Can you help?

MY 2016 BMW 550I XDRIVE M SPORT IS USING/BURNING ONE QUART OF OIL EVERY 750-800 MILES, THE ODOMETER READS 36,343 MILES, VERY LOW MILES FOR THIS CAR TO BE USING THAT MUCH OIL, I BOUGHT IT IN AUGUST OF 2019 WITH 34,654 MILES ON IT. YOU CAN SEE THAT I DON'T DRIVE IT THAT MUCH, HAVE NEVER HAD THE CAR ON ANY KIND OF TRACK. THE BMW DEALERSHIP IN SCHERERVILLE INDIANA SAYS THIS KIND OF OIL CONSUMPTION IS NORMAL.!!! THERE IS NO WAY THIS EXPENSIVE LUXURY CAR SHOULD BURN ANY KIND OF OIL WITH THIS LOW OF MILES. I REALLY WANT THIS COMPLAINT TO BE HEARD!! THANK YOU.