2024 BMW i4 Complaint Log

I had a rear-end collision on [XXX}. The car was scheduled for repair on 3/19/2026. On [XXX] at ~70,000 miles, my 2024 BMW i4 eDrive35 (VIN: [XXX] ) experienced a drivetrain malfunction with reduced speed. The dealership diagnosed an internally faulty A/C compressor with metal shavings contaminating the system and recommended replacement of the compressor, condenser, chiller, expansion valve, and system flush. BMW denied goodwill repair and my insurance claim was also denied. I have filed a complaint with the New Jersey Department of Banking and Insurance and request NHTSA document and investigate this defect due to potential safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle experienced two sudden and complete losses of power, on December 29, 2025, and again on February 18, 2026. In both instances, the vehicle became inoperable while in motion and required towing. These failures created hazardous roadside situations.

Crashed my car because brakes failed.

•August of 2023: BMW i4 leased from BMW of Gwinnet place. During the sales process, the customer was assured that BMW has many years of expertise in electric vehicles. Trade in vehicle valued for $11,000 as a downpayment. •July 25, 2025: Customer notified of a recall for BMW i4. During interactions with BMW of Gwinnet sales team, customer was assured that this is a “simple programming fix”. Vehicle dropped with service department on the following Monday for recall fix. •October 11, 2025: First Powertrain failure message received while operating the vehicle, vehicle delivered to service department the same day. BMW Gwinnett service team was prompt and accommodating with a loaner vehicle. oService technician notified customer that he depended on BMW Germany to troubleshoot and fix the car. oCar returned to customer on October 29. When asked if the electrical power cells were tested the answer from service technician was negative. •October 31, 2025: Second alert on i4 dashboard “Possible Drive Train”. Message disappeared on its own but certainly does not make customers feel safe driving the vehicle. oExchanged text messages with service technician on November 3. According to text, BMW Gwinnet service manager instructed customer to keep driving the car “to see if the warning light comes back on”. •November 17, 2025: Third message, stating “drive carefully, drive train fault”. Customer delivered vehicle to BMW Gwinnet service department for the third time in 4 months. Vehicle has been with the dealer ever since. Attempt to chance controlling unit did not work. BMW NA denied request for trade assistance, car is still at the dealership as of 12/17/25.

The contact owns a 2024 BMW i4 equipped with Pirelli Tires, Tire Line: P Zero XL, Tire Size: 255/40/19, DOT Number: (N/A). The contact stated that while driving approximately 55 MPH, the passenger's side rear tire had a blowout. The contact was able to pull over to the side of the road, and the vehicle was towed to the residence of a friend. The following morning, the contact purchased another tire and replaced the tire. While the tire was being replaced, the contact inspected the tire and became aware that the tread on the inside of the tire was separating, which caused the failure. The contact researched and became aware that the failure was a common failure. The vehicle was taken to the dealer, who confirmed that it was a common failure and that the failure occurred due to the angle of the design of the tire. The tire was replaced. The manufacturer was informed of the failure, and a complaint was filed. The failure mileage was approximately 15,000.

Summary of the Problem: While driving my leased BMW i4 M50 on the highway on [XXX], the rear passenger tire suddenly exploded without any prior warning or impact. This caused me to lose control briefly and nearly resulted in a serious accident. I was forced to pull over in unsafe conditions on a busy roadway. Details of the Incident: The tire failed suddenly while traveling at highway speed. No pothole, debris, or curb impact occurred prior to the blowout. I contacted BMW Roadside Assistance immediately, but was told it would take at least two hours before anyone could arrive, leaving me stranded in a dangerous location. The vehicle was towed the next day, [XXX], to BMW of Sacramento. The service department dismissed the issue and told me it was not their problem, refused to cover the tire failure, and even told me to go rent a car from Enterprise instead of providing a loaner. Safety Concern: This is a new EV leased vehicle and the sudden tire failure presented a serious safety hazard. A tire blowout at highway speeds could easily have caused a crash with severe injuries. The lack of immediate roadside support further increased the danger. The dismissive response from the dealership raises concerns about whether BMW is properly addressing potential tire or component defects in this vehicle. Action Requested: I am reporting this incident because I believe this may represent a defect or safety issue that warrants investigation. A sudden tire explosion on a new BMW EV, combined with BMW’s inadequate safety support, puts drivers and the public at significant risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am reporting a serious and recurring safety issue with my 2024 BMW i4, which I leased new in December 2023. The vehicle currently has approximately 20,000 miles and has stalled multiple times at high speeds, displaying a drivetrain malfunction warning and issues related to the power supply and high-voltage battery system. This is extremely dangerous, especially in high-risk driving environments such as highways, bridges, and tunnels in Manhattan. A sudden stall compromises power steering and braking and could easily lead to a fatal crash. I have already had the vehicle towed to the service center three separate times, yet the issue remains unresolved. Given the repeated nature of this failure in a relatively new vehicle, I am deeply concerned this may be a broader defect in the i4 model and urge the NHTSA to please investigate. This issue has happened three separate time within the span of only 2 months. I am extremely worried and do not trust the car nor feel safe to operate it. I've included the two repair invoices I've received from BMW so far and the vehicle is currently at the service center for it's third attempt.

I was parking my car and there was a car that was car parked beside the place I pulling into to. I had backed up and when took my foot off the brake the car took off and struck the corner of the parked car. It literally took off. I had zero control of the car and it didn’t brake until after I hit the car. Where I was parking was on an incline that was going up. It happened again when I was pulling into another parking spot. I was not close enough to the curb and that car felt the same way. It felt like it was just going to take off. I just put it in park at that point. When I restarted it was fine.

I am experiencing recurring safety issues with my 2024 BMW i4 eDrive35 Gran Coupe. •On three separate occasions, the driver’s side door did not fully close, leaving a gap large enough for my hand to fit through. •At the same times, the hood (bonnet) also failed to fully latch. •During these events, the windows stopped working. •On one occasion, the entire main screen went completely black while driving. These are not minor inconveniences; they are serious safety hazards. A door and hood that do not close properly, or a blacked-out screen while driving, put me, my passengers, and others on the road at risk. I have already taken the car to the dealership once for these issues, but the problem has not been resolved. I have also contacted BMW North America twice, but my concerns about safety have not been directly addressed. In addition, I live with diabetes and other health conditions. These repeated failures have caused me significant stress and fear while driving. I should not have to constantly worry about my safety or health when operating a brand-new BMW. This is a brand-new vehicle, and I am very concerned about my safety and the safety of the public if these issues are not investigated immediately.

When: [XXX] approximately [XXX] AM Where: [XXX] coming down from office complex [XXX] While driving approximately 25-30 mph down a winding road with a moderate hill, my 2024 BMW I4 suddenly accelerated as if the accelerator pedal was suddenly floored, causing me to struggle to keep the car in control, and only several seconds after slamming on the brakes was I able to stop the car. No warning lights ever came on in the dash at any time. It was only luck that someone wasn't injur]ed or killed. Fortunately there were no other cars near, and I didn't run off the road or crash the car. I immediately drove slowly to Bob Smith BMW in Calabasas. They have the car and BMW North America is looking into it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On March 2, 2025, while driving my BMW i4 with my daughter, the vehicle suddenly spun out twice into oncoming freeway traffic during a routine lane change, violently crashing into an embankment. Thankfully, we weren’t physically hurt, but my daughter was deeply traumatized. We brought the car to Stevens Creek BMW immediately. What followed only made things worse. Rather than investigate the serious safety failure, the service team blamed us—citing the i4’s heavy battery as the cause. They admitted it causes accelerated tire wear but denied any responsibility. They also falsely inflated our mileage to 22,892 miles (actual: 15,109) to justify the wear and shift blame. BMW is now demanding over $10,000 in repairs and has threatened $110/day in storage fees—pressuring us as we seek a fair solution. As longtime BMW customers, we trusted the brand with our safety. That trust is gone. A car under a year old should not spin out from normal driving. This is a clear safety defect. Efforts to escalate through BMW Consumer Services failed: the listed support email bounced, and the Consumer Advocacy page led to a dead link (screenshots available). That page has since been removed—highlighting a broken system. Unprofessional Conduct & Lack of Transparency At the dealership, I was treated dismissively for raising concerns and forced to return the loaner car despite no resolution. We’ve had to rent a car while still paying $776.64/month for an undriveable lease. BMW also refused to share the inspection report allegedly conducted by BMW USA engineers—despite initially promising it. BMW staff admitted the i4’s heavy battery causes premature tire wear—a known risk never disclosed at lease signing. This vehicle should never have been released without warning consumers. We no longer feel safe in this vehicle. We respectfully request: Lease Termination & Buyout — BMW to fully cover the lease as nothing they've offered us reflects the trauma, risk, or poor treatment we’ve endured.

Lost control of the car while parking. It accelerated automatically and run into my garage. Car was out of control and damaged my home

The contact owns a 2024 BMW I4. The contact stated that while driving 25-50 MPH in the intended lane, the vehicle vibrated and was drifting out of the intended lane. The contact was able to correct the vehicle back into the intended lane. Additionally, the contact stated while driving and approaching a wall or a gate, the Forward Collision Avoidance front sensors failed to function as intended and did not warn the contact of a potential crash. The contact stated that upon coming to a complete stop, the vehicle jerked forward. The contact stated that the failure reoccurred while shifting into park(P). Additionally, the contact stated that the front passenger's side door handle required to be pulled several times for the door to open as intended, and the parking brake failed to disengage as intended on one occasion. The vehicle was taken to the dealer, where the contact was informed that no issue was found; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 500.

While driving on the right lane of [XXX] I received a notification on the screen stating "DRIVE TRAIN: FAULT PULL OVER FOR SAFETY" and just as I attempted to turn the steering wheel to enter the shoulder lane of the highway, the car stopped. I was stuck in the right lane of the highway with cars and huge semi trucks swerving around me at 60+ MPH while I was on the phone trying to get help from roadside assistance BMW and 911. I was unable to start the car or put it in neutral to even try to move it off the road. I climbed out of the passenger side of the car to get far away from the car until the state police arrived. Officer K. Kelly of Elizabeth NJ state police arrived after a few minutes and blocked traffic behind me with his police lights and called a tow truck for me because I was also unable to locate where I was to call one to my location. I had to have the car towed off the highway, then call a town truck again to have it towed to the dealer. I can understand if this was an issue and I was stuck at home in my driveway, but in the middle of the highway and not allowing me a chance to turn off into the shoulder for safety is UNACCEPTABLE. I am contacting BMW North America as well and going to further escalate this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My car when when my spouse was pulling in parking spot at local hospital suddenly accelerated. I did brake which didnt work and car flew across 2 parking lanes and landed in 3rd lane. Luckily there was no vehicles or persons crossing in the path of sudden acceleration. She has driven similar gas BMW 335 i for last 12 years. She has been driving this car i4 for last 11 months. Car towed to the dealer in Chattanooga and I have informed them to look into it and also check with BMW USA

While approaching a T-intersection from a side street into a main road, the car was brought to a full stop at the stop sign near the intersection with my foot on the brake pedal. Suddenly, the vehicle launched, on its own, into full acceleration onto the main street. Luckily, there were no traffic or pedestrians on its path. I tried to control the vehicle and placed it into the lane, pressed the brakes to control speed. At this point, the vehicle came back under control. Had been traffic on its path, it would have led to a serious injury. There were no warning lamps or messages shown on the dash board. No police report was filed. The car brought, the very next day, to the dealer who has engaged the BMW national service group. After approximately a month, they responded with what appears to be a form letter not addressing the subject of complaint, saying that no faults were found. The vehicle was driven only for less than 700 miles prior to the incident. The vehicle can be made available to NHTSA for inspection upon request.

Mechanical failure on the car air suspension especially on back left of the car. Car parked overnight and it automatically lowered and driving it out of the drive way there was no error that popped out on low suspension until driving out of drive way. That caused the scratch on left side under carriage. Dealer refused to run diagnostics to determine true cause of issue until we pay for the diagnosis although this car is newly purchased and covered under warranty period. Dealer is trying to put the blame on me although it is a malfunction with the cars air suspension. Read that this problem happens to i4’s often on forums and I don’t feel safe driving the car until this issue is resolved but I’m unable to proceed without proper diagnosis from BMW service.

The mount of the accelerator pedal of the car at the bottom broke off while driving, and the pedal fell to the left and got lodged behind the break pedal.

Vehicle accelerated on its own as i was pulling into garage. Causing damage to the car, to my other parked car and house.

The contact owned a 2024 BMW i4 eDrive40. The contact stated that while slowing for a traffic signal, as he slowed down to approximately 10 MPH and was coming to a full stop, the vehicle failed to stop. The contact stated that he was still depressing the brake pedal when the vehicle independently accelerated and crashed into the rear end of the vehicle in front and stopped at the traffic signal. No warning light was illuminated. The contact's front end and hood were crushed and bent in towards the windshield. The contact stated that all of the air bags had deployed, front, side, and knee air bags. The contact stated that he was not injured nor was his wife who was seated in the front passenger seat, his daughter who was sitting behind his wife in the rear passenger seat complained of some back pain. The contact stated that the person in the vehicle in front of his vehicle was also not injured. The police arrived on the scene and filed a report. The contact stated that EMS was also at the scene and had examined his daughter who was transported to the hospital and later released with no injuries only soreness. The contact stated that his vehicle was towed to an impound lot. The contact was not sure of what happened to the other vehicle. The contact stated that his insurance provider had declared the vehicle a total loss. The contact stated that the manufacturer had contacted him to request permission to have two investigators check his vehicle. The contact was advised that the electrical system had been tampered with. The contact had recently received a recall notice from the manufacturer for another vehicle he owned, a 2024 BMW 530i, for NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes Hydraulic). The contact related the failure of his 2024 BMW i4 eDrive40 to the recall. The failure mileage was approximately 1,000.

I encountered the safety issue on a test drive. The VIN which I supplied is typical of this model. The design of the gear selector lever makes it easy to inadvertently and unintentionally shift into Reverse, when Drive or Neutral is desired. A single click of the lever can engage either Reverse or the desired gear, depending on the engagement status of the brake pedal and the speed of the car. There is no Reverse gear lockout button, a standard safety feature on other vehicles. I almost backed into the vehicle behind me, when a red traffic light turned green. When the brake pedal is untouched, a single upward click of the selector lever engages a shift from Braking (B) mode, to Drive (D) mode. I had stopped for the red light in Brake (B) mode, and desired to shift into Drive (D) mode. I clicked the lever upward one time, while holding the brake pedal down. Unbeknownst to me, Reverse was engaged. A similar condition occurs when attempting to shift from Drive (D) mode into Neutral (N) mode. In normal driving, a single upward click of the lever engages Neutral, to allow (for example) coasting up to a red light without engaging regenerative braking. When stopped with the brake pedal depressed, that same single upward click engages Reverse gear. This condition could be remedied by: - Providing a reverse lockout button. - Altering the control algorithm to ensure that gears are sequentially engaged (R-N-D-B) with each click of the lever. The current algorithm skips different gears in the sequence, based on the rolling status of the car and the position of the brake pedal.