2013 BMW M5 Complaint Log

I WAS DRIVING DOWN A HIGHWAY IN MY CITY WHEN I STARTED TO HEAR A SQUEAKY SOUND SORT OF LIKE A HAMSTER WHEEL. SHORTLY AFTER I STARTED TO HEAR LOUD METAL TO METAL CLANKING SOUND AND THE ENGINE FAILED WHILE IN TRAFFIC ON THE HIGHWAY. I WAS ABLE TO MANEUVER THE VEHICLE TO SAFE LOCATION ON THE SIDE OF THE ROAD WITH BEING HARMED BUT THE POSSIBILITY OF A MAJOR WRECK WAS POSSIBLE DUE TRAFFIC VOLUME AND SPEED. I HAVE ATTACHED THE MECHANICS QUOTES FOR REPAIR OF ENGINE FAILURE DUE TO IMPROPER AND QUICK OIL PRESSURE FAILURE. A ROD WAS SEIZED TO THE CRANKSHAFT AND THEN THE BEARING WAS DESTROYED AND METAL WAS SENT THROUGH THE ENGINE. ONE QUOTE IS FOR A REBUILD OF THE ENGINE IF IT IS POSSIBLE ONCE BREAKING THE ENGINE DOWN TO CONFIRM CONDITION AND THE OTHER IS FOR A MOTOR REPLACEMENT WITH A 40K MOTOR. BMW QUOTE FOR A NEW ENGINE REPLACEMENT FOR THE ENGINE ALONE IS $51,000 PLUS LABOR. THE MECHANIC AND I BELIEVE THIS VEHICLES ENGINE AND OIL PUMP COULD HAVE BEEN BUILT DURING THE TIME OF THE RECOGNIZED BMW RECALL BEING THAT THE VEHICLES MANUFACTURING DATE WAS IN OCTOBER OF 2012 AND THE RECALL WAS FOR A 3 MONTH PERIOD ENDING SEPTEMBER 11, 2012. I AM AN ENGINEER WORKING FOR TOYOTA MANUFACTURING OF NORTH AMERICA AND I AM AWARE OF HOW MOST RECALLS CAN COME TO BE. I AM ALSO AWARE THAT VEHICLES CAN BE KICKED OUT OF THE MANUFACTURING PROCESS FOR OFFLINE REPAIRS AT ANY GIVEN TIME DURING THE BUILD PROCESS THUS MAKING THE WHOLE CARS MANUFACTURING DATE LATER THAN MANY COMPONENTS OF THE VEHICLE INCLUDING THE ENGINE AND OIL PUMP. I WOULD LIKE FOR BMW TO RECOGNIZE THIS ISSUE AND THE IMMEDIATE DANGER IT PUT ONE OF THEIR CUSTOMERS DUE TO A KNOWN ISSUE. PLEASE FEEL FREE TO CONTACT ME WITH ANY QUESTIONS OR CONCERNS YOU HAVE RELATED TO THIS UNSAFE FAILURE. THANK YOU FOR YOUR TIME. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 BMW M5. THE CONTACT STATED WHILE DRIVING 65 MPH, THE CONTACT HEARD AN ABNORMAL SOUND BEFORE THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. DON JACOBS BMW LOCATED AT 2689 NICHOLASVILLE RD #1, LEXINGTON, KY 40503, WAS CONTACTED BY PHONE AND MADE AWARE OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 12V475000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 59,817. *LN THE CONSUMER STATED A ROD WAS SEIZED TO THE CRANKSHAFT CAUSING THE BEARING TO BE DESTROYED AND SENDING METAL SHRAPNEL INTO THE ENGINE. *JS *BF DEALER INFORMED THE CONSUMER FAILURE DUE TO CYLINDERS LOSS OF OIL PRESSURE RESULTING IN FRICTION ON THE BEARING.*JB

FUEL FILLER TUBE GASKETS ARE IMPROPERLY INSTALLED ALLOWING WATER TO ENTER THE LEFT REAR QUARTER PANEL CAUSING THE STEERING ELECTRONICS TO BE FLOODED AND SHORT OUT CAUSING A LOSS OF POWER STEERING WITHOUT WARNING. THIS IS A RECURRENT PROBLEM THAT DEALERSHIPS ARE REFUSING TO ACKNOWLEDGE OR FIX WITHOUT CHARGING $1,000.00.

I WAS DRIVING HOME WHEN I ACCELERATED THE CAR JERK STARTED SMOKING I PULLED OVER AND OIL WAS LEAKING FROM UNDERNEATH

CREAKING NOISE IN THE FRONT SUSPENSION WHEN TURNING STEERING WHEEL WHEN PARKED AND AT LOW SPEEDS. DIAGNOSIS FROM SHOP INDICATED THE LOWER CONTROL ARMS AND BALL JOINTS WERE LOOSE. BOTH SIDES REPLACED.

LIGHT COMES ON FOR PASSENGER RESTRAINT SYSTEM MALFUNCTION

CAR READS LOW ON OIL WHILE DRIVING. I HAVE TAKEN IT BACK TO DEALER AND WAS TOLD THAT THE CAR ONLY NEEDED ONE QUART OF OIL. DEALER HAS NEVER LOOKED TO SEE IF THERE IS A PROBLEM WITH THE TOLERANCE BETWEEN THE ENGINE OIL PUMP DRIVE SHAFT AND THE PUMP'S ROTOR. DEALERSHIP ONLY SHOWED MY HUSBAND HOW TO REPLENISH OIL WHEN LIGHT COMES ON. THIS HAS PROBLEM BEGAN WHEN THE CAR ONLY HAD 29,000 MILES. THE LIGHT WILL COME ON WHEN CAR IS STATIONERY AND IN MOTION ON A CITY STREET OR HIGHWAY. CURRENTLY MUST DRIVE AROUND WITH A QUART OF OIL IN CAR AT ALL TIMES FOR SAFETY REASONS. CAR NOW HAS 40,000 MILES.

FOR THE SECOND WHILE DRIVING MY VEHICLE IT SHUTOFF WITHOUT WARNING WHILE I WAS DRIVING. THE VEHICLE COMPLETELY DIED LEAVING THE CAR IN GEAR WITH NO WAY OF MOVING THE VEHICLE. THE ONLY WAY TO MOVE THE VEHICLE OUT OF PARK IS IF IT IS RUNNING. I LOST ALL POWER STEERING, BRAKING, AND ABILITY TO CONTROL THE VEHICLE. AFTER ABOUT AN HOUR PASSED WHILE I WAS STUCK IN TRAFFIC WITH NO WAY TO MOVE THE VEHICLE, THE VEHICLE THEN STARTED AND STATED THE BATTERY WAS OPERATING AT A HIGHER THAN NORMAL DISCHARGE RATE. HAD I BEEN ON A MAJOR ROAD I WOULD HAVE LOST CONTROL OF THE VEHICLE DUE TO THE LACK OF STEERING AND BRAKING WHEN THE ENGINE DIED. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE FIRST TIME MY VEHICLE VEERED INTO THE ONCOMING LANE OF TRAFFIC WITHOUT WARNING WHEN THE ENGINE FAILED. HAD THERE BEEN A VEHICLE IN THE OTHER LANE I WOULD HAVE BEEN HIT HEAD-ON. *TR

THE VEHICLE MENTIONED ABOVE CAUGHT ON FIRE WHEN I WAS DRIVING HOME FROM WORK ON A SNOWY EVENING. THE TRIP TO MY HOUSE IS AROUND 7 MILES AND AFTER ABOUT 6 MILES, I PARKED ALONG THE STREET AS I SAW SMOKE COMING FROM THE VEHICLE AND BRAKE WARNING LIGHTS WERE BEING DISPLAYED. WHEN I GOT OUT OF THE CAR, I SAW A FIRE UNDER THE RIGHT REAR WHEEL WELL. THE CAR WAS TOTALED. RESEARCHING ABOUT FIRES IN BMWS I FOUND QUIET A BIG NUMBER OUT THERE. NOW WE ARE WORRIED TO EVEN DRIVE THE TWO OTHER BMWS THAT I STILL OWN. *TR

WHILE MAKING A SLOW RIGHT TURN THE VEHICLE'S ENGINE SUDDENLY SHUT DOWN AND IMMEDIATELY RESTARTED A FEW MOMENT LATER. HOWEVER, WHEN THE VEHICLE STALLED ALL POWER STEERING WAS LOST WHICH WAS FOLLOWED BY MULTIPLE SYSTEM FAILURE WARNINGS THAT WERE DISPLAYED, SUCH AS: REAR DIFFERENTIAL IS LOCKED, POWER STEERING HAS FAILED, SEAT BELT TENSIONER SYSTEM FAILED AND TO STOP DRIVING THE VEHICLE IMMEDIATELY AND CONTACT A SERVICE CENTER IMMEDIATELY. I DROVE THE VEHICLE INTO MY DRIVEWAY WHICH WAS 100 YARDS AWAY AND SHUT THE VEHICLE DOWN AND CALLED ORANGE COUNTY BMW IN HARRIMAN, NY. I WAS TOLD TO SHUT THE VEHICLE OFF AND LET IT SIT FOR TEN MINUTES AND THE SYSTEM SHOULD RESET ITSELF, WHICH I DID. I WAS TOLD THIS IS A COMMON PROBLEM IN THE 5 SERIES AND IT HAPPENS ALL THE TIME FROM THE SALES MANAGER, [XXX], TO WHOM I SPOKE TO ABOUT THE PROBLEM. THE ERRORS CLEARED BUT I WAS ABLE TO RECREATE THE FAILURE MAKING THE SAME TURN WITH THE SAME FAILURES OCCURRING AS LISTED ABOVE. IF I HAD BEEN DRIVING AT A HIGHER SPEED THIS WOULD HAVE RESULTED IN LOSS OF ABILITY TO STEER THE VEHICLE. WHEN THE FIRST FAILURE OCCURRED I ENDED UP DRIVING INTO THE ONCOMING LANE OF TRAFFIC UNTIL I WAS ABLE TO FORCEFULLY STEER THE VEHICLE BACK INTO THE RIGHT SIDE OF THE ROAD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR