2019 BMW X1 Complaint Log

A recall was issued for similar vehicles (X1) but ended with the 2018 model year (Recall 24V-608). This issue continues to be present in the 2019 model year. The thermostats in subsequent year models continue to leak, presenting a hazard. An engine warning lamp triggered an inspection at BMW Honolulu which identified the thermostat leak issue requiring “immediate attention.” In addition, BMW engine mounts in the same model year vehicle have failed in less than 6 years of operation which could present a significant operational hazard. This issue was identified at the same time as the thermostat issue referenced previously. A similar dealer recommendation of “immediate attention,” suggests the severity of the issue. This vehicle has been properly serviced at BMW Honolulu since it was purchased as a certified pre-owned vehicle from BMW Honolulu on October 22, 2022.

The contact owns a 2019 BMW X1. The contact stated that the emergency call error light illuminated the instrument panel. In December of 2024, the contact received notification regarding an extended warranty coverage for the battery to be replaced. The contact was unable to immediately take the vehicle to the dealer due to other reasons. Once the contact was able to take the vehicle to the dealer, the contact was informed that the time frame for the Battery Extended Warranty coverage for the replacement of the battery had expired. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer opened a case and decided to cover 50% of the cost for the repair. The failure mileage was 44,770.

The contact owns a 2019 BMW X1. The contact stated that the vehicle was taken to the dealer for an oil change and was informed that the vehicle was leaking coolant. The contact stated that while the vehicle was idling, the contact became aware that there was coolant on the ground underneath the vehicle. There were no warning lights illuminated. The dealer determined that the water pump had failed. The dealer confirmed that the failure was related to NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the VIN was not included. The water pump was replaced. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 39,673.

Emergency call (SOS) system is malfunctioning. This prevents the vehicle from communicating if an accident happens. BMW service stated the problem could be caused by water leaking on to the telematics control unit from the shark fin antenna, which would require replacing the unit. The TCU is located under the head liner beneath the shark fin. The head liner has to be removed to diagnosis and replace the TCU. This is poor engineering placement makes the fix difficult and very costly. The life saving feature is compromised!

SOS Malfunction For the past two years, I have received a notice on my dashboard that there is a problem with the Emergency Call System. However, the message appears intermittently for weeks or months at a time.211/400

The moonroof spontaneously exploded while traveling on interstate highway at 65 mph. I was in the open and no vehicles were near me. I was showered in glass but uninjured because I was wearing a brimmed hat. I could have but did not lose control of the vehicle. There was no warning or other indicator of the problem. The dealership inspected and replaced at no cost to us. No police or insurance involvement.

The car is equipped with Driving Assistant. BMW Active Driving Assistant is a collection of driving assistance and collision avoidance technologies. Active Driving Assistant includes forward-collision warning with pedestrian detection, low-speed automatic emergency braking, lane-departure warning, blind-spot warning, and rear cross-traffic warning. BMW Active Driving Assistant systems help a driver to avoid a collision. The package includes advanced driving assistance systems (ADAS) that are increasingly common as standard equipment for mainstream and luxury brands alike. Forward-collision warning monitors for obstacles ahead, and with Active Driving Assistant the technology can also identify pedestrians in the vehicle’s path. If the driver fails to brake, the automatic emergency braking system engages to stop or slow the BMW before impact. Be sure to understand that with Active Driving Assistant, the automatic braking works only at lower city speeds. On faster-flowing highways and freeways, the driver must respond to potential collision situations. ( https://www.jdpower.com/cars/shopping-guides/what-is-bmw-active-driving-assistant ). The car was involved in a rear end collision striking the vehicle in front of it on May 28, 2021 at approx. 11:36 AM (picture attached). The car was on York Road near [XXX] being driven in heavy lunch-hour traffic when the accident occurred. My wife, [XXX], was driving the vehicle. She is named on my auto insurance policy. She was taken to the hospital via ambulance to Belvedere/Sanai Hospital at 2401 West Belvedere Avenue, Baltimore, MD 21215. She sustained a broken sternum, major bruising and lacerations on her arms and legs. The vehicle was towed to a holding yard (Linhard's Towing, 11013 York Road, Cockeysville, MD 21030) by the police due to the air bags deploying. The steering wheel, drivers lower leg and passenger side curtain air bags deployed. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

MY 2019 X1 WITH 17000 MILES ON IT SUDDENLY AND WITHOUT WARNING SHUT DOWN IN THE MIDDLE OF THE HIGHWAY. IT WOULD NOT START BACK UP AND THE ENTIRE DASHBOARD LIGHTS WERE BLINKING WITH NO RHYME OR REASON. I WAS NOT EVEN ABLE TO GET OUT OF THE LANE ONTO THE SHOULDER TO A SAFE AREA. THIS COULD HAVE BEEN DEADLY AND IT WAS TERRIFYING.

TL* THE CONTACT OWNS A 2019 BMW X1. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V349000 (STRUCTURE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HENDRICK BMW NORTHLAKE (10720 NORTHLAKE AUTO PLAZA BLVD, CHARLOTTE, NC 28269, (704) 321-8126) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2019 BMW X1. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V349000 (STRUCTURE). THE CONTACT CALLED ELMHURST BMW (500 W LAKE ST, ELMHURST, IL 60126) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THE DATE FOR THE PARTS TO ARRIVE WAS UNKNOWN. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS PROVIDED THE SAME INFORMATION AS THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.