2020 BMW X1 Complaint Log

The fuel tank got punctured on the freeway causing the car to lose power. The problem seems that BMW plastic fuel tank is located on the right side at the bottom of the car so any stone or particle on the freeway can puncture the plastic tank from the bottom causing no fuel and the car losing power. Seems like that is problem with design and BMW is aware of it since the new models of the car starting 2023 have an extra underbody protection for the fuel tank which is missing on the previous year models.

Wastegate actuator turbo failure. Causes sudden loss of power to engine. Turbo function impacted. Drivetrain malfunction warning on dashboard. No prior warning sent. Problem with wastegate has been confirmed by Independent Service Center. Found similar issue with BMW E-Series Model 530e xdrive sedan Production dates 2/22/17-6/18/20 which extended warranty to 15 yr/150000 miles for same part. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I had a series of concerning incidents with my car. The trunk door was getting stuck halfway, but I was able to close it after turning on the engine. I also encountered a malfunction error on the backup camera, a Drive Train warning sign, and the car alarm going off by itself. The most alarming issue was when the car started smoking and then caught fire underneath the hood near the driver's side windshield. Thankfully, my father and I were able to put out the flames with a water hose before calling 911 to report the incident to the fire department. The car is considered a total per Geico Insurance.

Check Engine light checked at dealership revealed Fuel in the NVLD System! They had to replace the NVLD, Charcoal canister, and the Tank vent valve. They accused me of overfilling my fuel tank! I am 100% certain that I NEVER overfill fuel whatsoever. I am afraid this may cause other drivers to ignore the problem resulting in vehicle fires! Please investigate further or ask for repair frequency of this problem from BMW. I owned a BMW for almost 20 years and never experienced this problem! Thanks

I got my BMW X1 in December of 2020 and currently has 21,000 miles. I've notice unusual wear and tear on the driver side seatbelt so I brought it into the dealer but all they said was that it needs to be replaced. I don't think this is a normal wear and tear because as I've said, I only drove this vehicle for 21,000 miles. The tear is expanding and I believe this can be a serious safety issue during an accident or sudden stops. I was concerned if this was an issue to similar vehicles or if it's just my vehicle.

it all started with the Battery and Powertrain and lound Loud niose from under my vehicle and my rear tail light code default. service forgetting to put the clamps back on i took the vehicle back from service and drove over 200 miles when the code for the above mention malfuntion appeared again they admitted the negilence of the service team...from that point on they my car was in and out of service for weeks at a time from September 2023 until Febuary 2024. I endlessly tried to resovle reimbursement and prove my vehicle was unsafe to drive and manufacture defects. i also consulted corporate several times submitting claim and nothing was esculated or followed up. listed below are the issues I have experienced on sevaral trips in my vehicle.I am in panic state each and every time I drive this vehicle. the codes and invetigation numbers are associted with the creen shots I obtained with the service machanics virtual video of my visits: 10228427 B220222 10177616 B010419 10176377 B610520 10228428 B120723 1024907 B611305 10178993 B160319 My Request would be a Brand Buy Back or my Rights for claim under Indiana lemon law consumer act.

The vehicle’s sunroof exploded spontaneously. This occured on an elevated expressway with no access above the vehicle. There was no physical impact to the vehicle. There were no visible warning signs. The sunroof shattered into small shards.

On 7/1/22, my Vehicle Alert came on advising that the front brake pads need replacement and to schedule an appointment within 1,000 miles. I called the same day to schedule an appointment with my local dealer. However, the next available date was on 7/13/22. I specifically requested an earlier date, but that was the only available slot they had. I brought my vehicle in on 7/13/22 (alert now says schedule an appointment within 800 miles so i had driven 200 miles) and was given an estimate to replace the front brake pads. On the same day, i get a call from the dealer service advisor that the front rotors also needs replacement as they were damaged due to continued driving with worn down brake pads. They also advised the engine mount was cracked and leaking. My safety concern is that the alert should have came on sooner as I called to schedule an appointment the same day the alert came on but the only available time for almost two weeks later. There should have been a more urgent alert (i.e. replace within 50 miles) as I would have then made separate arrangements immediately. Alternatively, the alert should come on much earlier in the brake pads' wear detection. Instead, I was unknowingly driving my vehicle with dangerously damaged rotors due to the false sense of safety as the alert said schedule appointment within the next 1000 miles and I had only driven 200 miles. This put not only my safety at risk but others on the road as well should my brakes have failed. A crash would have been more dangerous in light of the cracked engine mount and leak. I understand brakes are wear and tear and customer pay but i feel that the alert system design and logic needs to be looked at as non-savvy drivers rely on them to make appointments accordingly.

On Sept 8, 2021, on I-5, North of Marysville, WA, a truck threw a rock through the lower radiator of our X1. We were very lucky that we stopped and found the coolant running out. Otherwise the engine might have seized at highway speed , causing an accident. We lost all coolant and car was hauled to BMW, Seattle on 9/9/21. On 9/10 service rep Josh Logan advised: "We confirmed that it does not come with a guard, but when you order a new part, that does come in conjunction." and that: "no warranty coverage, as it does not cover damages, so you would have to go through your insurance for that one." We did so and USAA covered the amount above the $1000 deductible. It is unacceptable that the need for the rock shield was clearly a known condition, yet when damage occurred due to it not being installed from new, that the replacement was not covered under warranty.

On Sept 8, 2021, on I-5, North of Marysville, WA, a truck threw a rock through the lower radiator of our X1. We lost all coolant and car was hauled to BMW, Seattle on 9/9/21. On 9/10 service rep Josh Logan advised: "We confirmed that it does not come with a guard, but when you order a new part, that does come in conjunction." and that: "no warranty coverage, as it does not cover damages, so you would have to go through your insurance for that one." We did so and USAA covered the amount above the $1000 deductible. It is unacceptable that the need for the rock shield was clearly a known condition, yet when damage occurred due to it not being installed from new, that the replacement was not covered under warranty. First Name: [XXX] Last Name: [XXX] Email Address: [XXX] Phone Number: [XXX] Preferred Contact Method: Email Address: [XXX] City: [XXX] State: [XXX] ZIP Code: [XXX] Own a BMW: Yes Year: 2020 Series: X Model: X1 xDrive28i VIN: [XXX] Month Purchased: November Year Purchased: 2020 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I was in a front end crash at approximately 30 to 35 miles per hour and airbags did not deploy nor did the seatbelt lock. My chest hit the steering wheel and I was transported by EMS to hospital. Nothing was broken. I had a bruise upper right chest but my pain is in my sternum which is not visibly bruised but is very sore and my activity and mobility is impaired. My radiator was busted and car was towed by local police department to tow yard which is where it is right now. Soon to be moved to a repair center as the police report becomes available. It has not been inspected at this point. Just want to make the issue known.

THE TRUNK COVER HAS PIECES OF EITHER PLEXI OR FIBER GLASS THAT GETS INTO YOUR SKIN. I HAVE GOTTEN TINY SHARDS OF THE GLASS IN MY SKIN AND IT BECOME UNIMAGINABLY PAINFUL AND IT IS VERY HARD TO GET OUT OF THE SKIN.