2024 BMW X1 Complaint Log

While reversing into a parking space, the parking sensor system repeatedly indicated an obstacle on the left side of the vehicle even though no object was present. The system displayed a red warning on the left side and automatically applied the brakes very suddenly, causing the vehicle to jerk to a stop. I exited the vehicle to check the area and confirmed there was nothing on the ground or near the vehicle that would explain the warning. The surface was flat and clear. Because the system continued to detect a phantom obstacle on the left side, it repeatedly interfered with maneuvering the vehicle while reversing. During this situation the vehicle ultimately made contact with a pole behind the car, which I did not initially realize because the braking intervention was so abrupt. The parking sensor was damaged in the impact. The vehicle was inspected by a BMW dealership, and they stated diagnostics showed no malfunction prior to the collision, only that the sensor malfunctioned after the impact. However, this was not the first time the vehicle’s parking system has falsely detected an obstacle and locked the brakes while reversing, which raises concerns about the reliability of the parking-assist automatic braking feature. The sudden braking and false obstacle detection create a potential safety risk, particularly if the system unexpectedly stops the vehicle or interferes with maneuvering in tight spaces. I am reporting this incident so it can be investigated as a possible defect in the parking sensor or automatic braking system.

On 2/25/26, in rush hour traffic we were driving on a NJ highway. We happened to be in the left-most of 3 lanes with a concrete divider (no shoulder – there was about 3 ft between the concrete divider and the left side of the left lane). We were about 4 car lengths behind the next car when traffic was slowing for a red light. The car indicated “Everything OK”. When I hit my brakes, they did not engage; they locked. The car skidded; it felt like we were on ice, but the road was clear. We were upon the car in front of us and had no place to go. I held the steering tight and tried pumping the brakes to disengage the lock. To no avail. I was planning on scraping the divider on my side to slow the car down. I steered the car into the tight space next to the divider thinking it would cause less injuries as opposed to plowing into the back of the stopped car in front of me. We slid at least 4 car lengths before traveling past 3 stopped cars in succession, I just barely missed hitting the concrete divider and/or the cars in the lane in front/beside me. On the left side, I could see that my mirror was over the divider and on right side we were within an inch or two of a hit. Realizing that I miraculously missed hitting anything, I tested the brakes going only a couple of inches and the brakes did engage. I slowly moved across the lanes to get to the right shoulder. Through all of this, the car indicated “Everything OK”. On 2/26 the car was towed to the dealership. The dealership technician and BMW representative easily replicated the brake failure. Through their testing they determined that the Integrated Brake Module, the same part that had be replaced in Nov 2025 for a recall, had failed again. Before, during, and after the incident, the car indicated “Everything OK”. After repeated requests, neither the dealership or BMW rep gave us any information about why the car failed to warn us of the problem or assurance us of its safety.

Our X1 has a lot of "slip" in the transmission. It's most apparent when you back up and then switch to drive. In our X1, the car keeps rolling backward like it's in neutral. Drive doesn't engage until after a long delay.

While visiting BMW of Alexandria, an approved BMW dealership, I was told that BMW vehicles have an issue where running it through a safe, approved inside car wash when it's below 40 degrees Fahrenheit outside is dangerous. Parts break, glass shatters, it's just dangerous. Not believing that, I sent the question to BMW of USA customer care. They had a case manger, Jake, call me today. He stated that is theoretically possible for a BMW. When I said it's scary that my kids, my wife, could be in the vehicle when parts shattered or exploded, his only comments were about warranty coverage. I even directly asked if that's possible and is there any history in BMW of that happening. He said he did not do research and refused to do it... only saying it's theoretically possible and warranty coverage would depend on the cause. That implies BMW absolutely KNOWS that it's possible and likely implies it's happened before. Can DoT ask the question and get a more direct answer?

The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted several times, and the contact left voicemails. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My specific complaint is that the “door is open while driving” notification is dangerously insufficient. Details as follows: Door was not closed properly while driving. Driver was not sufficiently notified by car (small visual notification behind steering wheel, no audible notification). Door flew open while turning, endangering passengers, alarming driver, and endangering nearby vehicles. This is in comparison to the seatbelt notifications, which are incredibly loud and pervasive, and much less dangerous than a door flying open while driving. Problem is easily reproduced.

Please see attachment:

We have owned the car for nearly a year and the rear cross traffic warning simply does not work. It gives no alerts when backing out of a space and either cars or pedestrians are crossing behind. Totally unsafe.

The contact leased a 2024 BMW X1. The contact stated that while driving at 20 MPH, the sun obstructed her driving view, she lost control and crashed into an electrical pole. There were no warning lights. The automatic braking system did not engage. The air bags deployed. The contact was taken by ambulance to the hospital due to head, neck, back, and chest injuries. The police informed her the vehicle may be totaled. A police report was filed. There was no reported fire. The vehicle was towed to a tow lot. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control, Service Brakes). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. VIN tool confirms parts not available. The failure mileage was approximately 7,000.

The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

There is no incident as in a crash, the company (BMW) has failed to repair my vehicle or provide a fix to the brakes recall in a timely manner. When I bought the vehicle, the dealership failed to disclose that there was an open recall on this vehicle. My vehicle is telling me that I could be involved in a crash because my braking power is significantly reduced. I have no other vehicle to drive.

On [XXX] we were headed to Myrtle Beach, a warning lite came on the dash to go straight to the dealer. Later when we got home, my wife called the dealer and set up an appointment. At that time the service department said that BMW didn't have a solution to the problem and told us to wait until we received a text or call to have the X1 BMW serviced. We got a letter in August that the remedy is available and carried it to the dealer. The service department then told us that the part was not there for our car and it was in transit. Also the part had to be paired to our vin number, so they put us back on the road for another week of maybe nothing will happen. We tried to get a loaner, because we been long bought the car. Finally on September 12th we carried the car in to be serviced for the recall, at which time we demanded a loaner to drive and received one, same as our car a year newer.The point I am getting to, is that BMW "Safety Is Important To Us" don't mean anything because they let us drive for almost a year with a Brake Recall endangering our lives. The service we got was befitting the company of BMW. Very unhappy customers [XXX] and [XXX] , You should have some type of gift or gift card for all that we went through to get our new X1 BMW repaired at our cost of time and worry. NOT HAPPY!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that there was no part available for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

I was in a low speed front end collision on Oct. 10th. I was unable to stop despite stamping on the breaks. A week after the accident I received a letter from BMW informing me of a recall for the integrated brake module with no remedy available. It looks like the first brake recall letters were sent out in Feb. of 2024 but I never received a letter

Please refer to NHTSA recall 24V104. BMW (and NHTSA) have known about this safety issue for 7 months or more. Yet, BMW has done absolutely nothing to resolve the problem. What is it going to take to get BMW to place a reasonable priority on this? Deaths? Severe accidents? The recall was issued 2/12/24. It is now 10/2/24. I continue to drive a vehicle affected by the recall. I do not feel safe and feel BMW needs to address this issue without further delay. I have emailed BMW customer service seeking updates and they won't even respond!!!!! I am submitting this vehicle safety problem before something bad happens to my wife or me as we drive this defective vehicle.

The contact owns a 2024 BMW X1. The contact stated while driving 55 MPH and attempting to stop the vehicle, the brake pedal was depressed; however, the vehicle failed to respond. The contact stated that the brake pedal had traveled to the floorboard. The vehicle was diagnosed by the dealer and the contact was informed that the brakes needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,000.

I am a new owner of a BMW X1. The design of the 2024 vehicle is problematic. I also own a 2022 BMW X3, that car is fine. This X1 has an infotainment system much like a Tesla and it creates a distracted driving situation. For example to deactivate that feature, which I do 100% of the time, that causes the stopped car to shut off takes one button press in the X3, in the X1 it takes 3. I have to press a button, find the deactivate on the screen then select the media button to go back to the radio. The whole time I am looking away or I have a passenger do it. To switch from say satellite to FM is similar but takes 5 on screen button presses. In the X3 I have buttons pre-programmed, no looking away. I cannot believe that this car was allowed to be built. I emailed BMW over a week ago and they did not reply. I am telling you because they can do better. This is just 2 examples there are other scenarios that force action to the screen in the car.

The contact leased a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The auto start software will turn the engine off when the car is still rolling. I can be rolling 2-4 MPH and the engine will just turn off. There’s a huge delay after the engine restarts for power to continue. There is no way to permanently turn off this feature. If you are making a left turn across traffic you can be in a situation where the car will allow you to roll into oncoming traffic with the engine off. And as you press the gas nothing happens. It happens randomly so there’s no way to “learn” how the car behaves and anticipate it. In addition when the engine power does resume, it jolts forward and is sudden. The dealer has said there is nothing they can do as it’s BMW USA software. There’s no warning and no way to know that the engine is off. The software will only tell you when the car is at a full stop. Even then, the only indication is the small “ready” words. This is very easily reproducible by driving through several stop signs in personal mode.

Traveling about 35mph with no cars around, the brakes applied, no throttle response, and little steering. Warning lights illuminated and couldn't move car until turned off ignition and restarted. Dealer showed no codes and shows no record of it occurring. This symptom mirrors a recall on last years model, but not yet on 2024's. BMW says there's nothing more they can do but we are afraid to drive car because it's a guaranteed accident waiting to happen.

The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the brake warning light was illuminated. The cause of the failure was not yet determined. The vehicle was not repaired. The failure mileage was 1,000. VIN tool confirms parts not available.

STILL NO AVAILABLE REMEDY

The auto start/stop on this car is super slow and will turn off the engine before the car comes to a complete stop. It causes confusion at intersections because of the slow getaway and has nearly caused several collisions. For instance, last week I was turning left at an intersection. The left turn was a yield, so i am turning across oncoming traffic. This is the usual intersection in my city. I did not come to a complete stop and started to turn left. I left plenty of space to the oncoming traffic. To my surprise, the engine had turned off and I sat in the intersection pressing the gas pedal to no power. I essentially coasted most of the way through the intersection before the power came back. By that point, I was pushing the gas so hard that when the engine started, I nearly lost control because of the sudden jolt of acceleration while turning. This has happened multiple times and puts drivers of the X1 and others at risk. I've owned and driven hundreds of cars with auto start/stop and this has to be the worst by far. I cannot understand why the engine will turn off before the car comes to a stop. This is more typical of a mild-hybrid drivetrain, except this car does not have an electric engine. It happens with no consistency, so there's no way to adapt driving style. There is only one way to disable the start/stop, and it's deep within the menus (several button clicks on a touch screen-only display), and then it only disables it for the current trip. The dealer has mentioned it's not great but has no way to fix as it's a software problem. Zero warning lamps.

The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The BMW 2024 X1 comes with the new iDrive9 that has eliminated most of the physical controls. Now there is a large touch screen that controls the radio, HVAC, Apple Car Play, cruise control, head lights, heated seats, etc. The driver has to keep looking at the screen to find the touch buttons to control all the operation functions of the car. Texting while driving is dangerous; well with the iDrive9, one is texting on steroids!!! This system is nothing short of dangerous. It is so bad, I got rid of the car after owning it for 7 months. I can't believe the NHTSA would allow such a system on a vehicle.