2007 BMW X3 Air Bags & Restraints Problems

I’m writing to escalate an unresolved issue following a recent airbag takata recall repair performed at BMW of Manhattan on my 2007 BMW X3 VIN [XXX] ) , license [XXX] Prior to the recall service, there were no airbag or SRS warning lights on my dashboard. Immediately after the repair, however, the airbag light appeared, and I have since been informed by the dealership that it is unrelated to their work and my responsibility to address — despite this issue arising only after their service. This raises serious safety and liability concerns, especially considering the recall involved the airbag system. I respectfully request: A formal investigation into the cause of the warning light A no-cost diagnostic scan by the dealer to confirm or rule out installation error Assistance in resolving the issue promptly under BMW’s recall and warranty obligations. I have documentation from the service visit and can provide photos or service reports upon request. I was never given a document when I first picked up my car and would like to know what was exactly done to my vehicle since your service advisor strongly believes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1. My car is very old and has 189,000 miles. Takata airbag recalls are now known and issued by the NHSTA, it shows that I have 6 recalls and BMW does not see the recalls. As well as my brakes they are super soft and the only thing I did for the brakes is replace new brake pads they are OEM and also my emergency parking brakes are not working. It is avaible for inspection. 2. My safety while driving the car is at risk because I dont know if the airbag will work or fail at any moment. 3. The problem has not been solved and BMW Seattle states that, "We do not see any recalls, and I am not saying that there isn't but because of the age of the car I don't know." BMW Seattle service receptionist states. 4. The vehichle has not been inspected for any safety recalls or notices. I have tried to call them about the safety and they always deny and say I dont know. 5. First it was the engine warning and now the low tire preasure light. But I always keep my car on top of things. But like I said 6 recalls that BMW don't see and I have called them about is very concerning for my safety and they safety of my passengers as well as kids that ride with me.

The contact owned a 2007 BMW X3. The contact stated that while driving at mid-range speed, another vehicle ran a two-way stop sign and hit the front end of the vehicle. The air bags did not deploy upon impact. A police report was filed. The contact and his wife were taken to the hospital where his wife was treated for an injury to her foot (foot location unknown) and the contact was treated for the pain in his back and neck. He was also treated for respiratory issues related to his defibrillator. The whereabouts of the other driver were unknown. The vehicle was towed to an independent mechanic where it was deemed a total loss by his insurance. The manufacturer was notified of the failure and a case was filed. The vehicle was destroyed. The failure mileage was approximately 130,000.

The contact owns a 2007 BMW X3. The contact stated that while driving approximately 40 MPH the vehicle T-bone crashed into the side of a tractor trailer. During the crash the front driver side and passenger side airbags did not deploy. The driver sustained head, neck, back and internal injuries and the front passenger sustained head, neck, back and leg injuries. No further information was available. Both occupants were transported to the hospital. A police report was taken at the scene and the vehicle towed away. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 127,000.

I CALL THE BROOKLYNBMW DEALER TO SCHEDULE A RECALL REPAIR ON THREE ITEMS FOR MY TRUCK AND I WAS TOLD IT WOULD TAKES DAYS FOR THE REPAIRS AND I WOULD HAVE TO GET MY OWN MEANS OF TRANSPORTATION DURING THIS TIME EVEN AFTER I STATED I HAVE AN ELDERLY MOTHER WHOM LIVES WITH ME AND THAT I WOULD NEED SOME TYPE OF TRANSPORTATION DURING THAT TIME AND WAS TOLD THERE WAS NO LOANER CAR TO OFFER ME AND THAT I WOULD HAVE TO PAY $40 A DAY FOR A RENTAL CAR. THIS IS AN INCONVIENCE SINCE I SHOULD NOT BE RESPONSIBLE FOR OUT OF POCKET EXPENSE FOR THE COMPANYS NEGLIGENCE OF DEFECTIVE/CHEAP/RECALLED AUTO PARTS. MY CAR IS DRIVABLE AND THE INCONVIENCE IS NOT OF MY FAULT.

RECALL NO. 17V-605 - PERILLO BMW CLAIMS NOT A 'RECALL' I HAVE A 'IMPORTANT SAFETY RECALL - FINAL REMEDY AVAILABLE' NOTICE FOR RECALL CAMPAIGN NO. 17V-605 FOR MY 2007 X3 VIN: [XXX] THE NOTICE STATES THAT BMW 'WILL REPLACE THE FRONT PASSENGER SEAT OCCUPANT DETECTION SENSOR MAT'. I CONTACTED PERILLO BMW IN CHICAGO, IL (WWW.PERILLOBMW.COM) TO MAKE AN APPOINTMENT FOR THIS RECALL REPAIR. THE SERVICE ADVISOR (AT 312-981-5200) STATED TO ME THAT THIS WAS NOT A RECALL, THAT THERE WAS NO RECALL, AND THAT BMW SENDS THIS KIND OF NOTICE OUT FOR ALL CARS LIKE THIS EVEN IF THERE WERE NO RECALL. BUT, APPARENTLY, THERE IS A 'WARRANTY ISSUE' AND THEY WERE WILLING TO 'INSPECT' MY BMW TO SEE IF THERE WAS A PROBLEM. I'M HESITANT TO ACCEPT THAT A 'WARRANTY CHECK' REPRESENTS THAT THE REQUIRED RECALL REPAIR WAS CARRIED OUT. COULD YOU PLEASE DETERMINE WHY PERILLO BMW WOULD NOT BE WILLING TO HONOR THE RECALL NOTICE THAT I RECEIVED, AND PERHAPS PROVIDE ADVICE ABOUT HOW BEST TO PROCEED? THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V605000 (AIR BAGS) WAS RECEIVED IN OCTOBER OF 2017. AFTER CONTACTING THE MANUFACTURER AND LOCAL DEALER (THE BMW STORE, 6131 STEWART AVE, CINCINNATI, OH), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V605000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PEAKE BMW (2630 VETERANS MEMORIAL BLVD, KENNER, LA 70062, (504) 469-6165) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW X3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000, 17V605000 (AIR BAGS) AND 17V683000 (ENGINE AND ENGINE COOLING). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ADVANTAGE BMW MIDTOWN (1305 GRAY ST, HOUSTON, TX 77002, (713) 289-1200) STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBERS: 16V071000, 17V605000 (AIR BAGS), AND 17V683000 (ENGINE AND ENGINE COOLING).

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW X3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V683000 (ENGINE AND ENGINE COOLING), 17V605000 (AIR BAGS), AND 16V071000 (AIR BAGS). WHILE DRIVING AT UNKNOWN SPEEDS, THERE WAS AN ABNORMAL BURNING ODOR OF PLASTIC EMERGING FROM THE VENTS. ADDITIONALLY, SMOKE ENTERED THE VEHICLE THROUGH THE VENTILATION SYSTEM WHEN THE AIR CONDITIONER WAS ACTIVATED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT SHE MUST SHIP THE VEHICLE TO HONOLULU, HI TO AN AUTHORIZED BMW DEALER AT HER EXPENSE. THE MANUFACTURER FURTHER STATED THAT SHE WOULD BE REIMBURSED WHEN THE RECALL REPAIRS WERE COMPLETED. ADDITIONALLY, THE MANUFACTURER CONFIRMED THAT SOME OF THE PARTS WERE NOT AVAILABLE .THE CONTACT DECLINED TO SHIP THE VEHICLE TO HONOLULU DUE TO FUNDS NOT BEING AVAILABLE. THE FAILURE MILEAGE WAS 56,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V605000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V605000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER SIX MONTHS AGO. THE DEALER (UNION PARK BMW, 1900 PENNSYLVANIA AVE, WILMINGTON, DE 19806) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY VEHICLE IS UNDER TWO RECALLS: 17V605 17V683 AS RECOMMENDED, I TOOK MY VEHICLE IN TO THE BMW DEALER FOR THE RECALLS. THE DEALER RETURNED THE VEHICLE TO ME STATING THAT THE REMEDY FOR THE RECALL WAS NOT YET AVAILABLE. SINCE THAT TIME, I CONTINUE TO RECEIVE RECALL NOTICES FROM BMW FOR THE SAME RECALL NUMBERS. YOUR DATABASE SHOWS THAT FOR BOTH RECALLS: "RECALL INCOMPLETE/REMEDY NOT YET AVAILABLE". I DO NOT UNDERSTAND WHY THE "REMEDY" IS "NOT YET AVAILABLE". CAN YOU TELL ME WHEN BMW PROJECTS A "REMEDY" TO BE AVAILABLE TO CORRECT BOTH RECALLS? IT SEEMS LIKE THE TECHNICAL RESOLUTION OF THESE ISSUES WOULD BE FAIRLY STRAIGHTFORWARD, ALBEIT SOMEWHAT EXPENSIVE, FOR BMW TO PROCESS. THANK YOU- [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

I HAVE 3 RECALLS ON MY VEHICLE. TWO OF THEM INVOLVE AIR BAGS AND THE THE HEAT VALVE MALFUNCTION THAT COULD BE VERY DANGEROUS. I CONTACTED BMW DEALERSHIP AND THEY MENTIONED THEY DON'T HAVE ANY PARTS FROM BMW TO FIX TWO OF THEM AND HAVE ME ON A WAITING LIST FOR THE THIRD AND WILL CONTACT ME, NO TIME FRAME WAS GIVEN. I CONTACT BMW NORTH AMERICA AND THEY DIRECT ME BACK TO THE DEALERSHIP. SO I'M DRIVING A VEHICLE WITH 3 RECALLS AND NO TIME FRAME ON WHEN THESE WILL BE FIXED. I DON'T WANT ANYTHING HAPPENING WHILE I'M IN THE VEHICLE SINCE IT IS A 2007.

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V605000 (AIR BAGS) AND 17V683000 (ENGINE AND ENGINE COOLING). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RICHMOND BMW OF MIDLOTHIAN AT (804) 897-2245 (12100 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V605000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

RECALL CAMPAIGN NO. 17V-605: FRONT PASSENGER SEAT OCCUPANT DETECTION MAT - NO REMEDY AVAILABLE. CONTACTED BMW ON 12/4/17 WHO ADVISED THEY HAVE NO IDEA WHEN ONE WILL BE AVAILABLE. ADVISED TO CHECK BACK IN SIX MONTHS. THIS HAS RENDERED MY FRONT PASSENGER SEAT UNUSABLE ONCE AGAIN (TAKATA RECALL). THIS IS UNACCEPTABLE TO LEAVE CUSTOMERS IN LIMBO FOR MONTHS AND YEARS IN THE CASE OF TAKATA. I HAVE BEEN UNABLE TO USE MY PASSENGER SEAT ON THIS VEHICLE FOR MORE THAN TWO YEARS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW X3. THE CONTACT RECEIVED A RECALL NOTICE MONTHS AGO FOR NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS), 17V605000 (AIR BAGS), AND 17V683000 (ENGINE AND ENGINE COOLING). THE DEALER (BMW OF SOUTH ATLANTA, (770) 969-0755) WAS CALLED SEVERAL TIMES AND WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER TO THE RECEIVE THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V605000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. NEW COUNTRY BMW (1 WESTON PARK RD, HARTFORD, CT 06120) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL - MY VEHICLE HAS A RECALL AND NO ONE HAS A REMEDY FOR IT. NOT THE DEALER, MANUFACTURER OR TAKATA. THE ISSUE IS THAT I NEED MY CAR AND THE FRONT SEAT PASSENGER AIRBAG SENSOR IS NOT WORKING PROPERLY. I HAVE RECEIVED DOCUMENTATION FROM TAKATA AND BMW THAT THERE CURRENTLY IS NO REMEDY. MY QUESTION IS SINCE I AM STILL DRIVING MY CAR, IF I WERE IN AN ACCIDENT, IS THE LIABILITY OF MY PASSENGER MY RESPONSIBILITY? I CANNOT LET THE CAR SIT PARKED UNTIL A REMEDY IS AVAILABLE AS THIS WOULD RUIN THE CARS ENGINE. BMW AND TAKATA HAVE NO REMEDY AND HAVE GIVEN NO ETA WHEN ONE WOULD BECOME AVAILABLE. BMW WILL NOT GIVE ME A LOANER UNTIL THIS REMEDY IS FIXED. SO FOR NOW I AM WITHOUT A CAR, WHICH IS UNFAIR AS I STILL HAVE TO PAY FOR INSURANCE AND REGISTRATION.