2018 BMW X3 Brakes Problems

The contact owns a 2018 BMW X3. The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard while depressed; however, the brakes failed to stop the vehicle. The contact was able to steer the vehicle into a gas station before the vehicle came to a complete stop. Car’s computer failed to indicate there were any hazardous issues nor dangerous concerns. The vehicle was towed to the dealer where it was diagnosed with brake master cylinder failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 50,000.

TRAVELING EAST BOUND THROUGH AN ALLEY IN ORDER TO MAKE A RIGHT TURN ONTO A SOUTH-NORTH RUNNING CITY STREET. BRAKE WAS FIRST APPLIED APPROXIMATELY TWO-CAR LENGTH (DISTANCE WISE) BEFORE THE INTERSECTION. I NOTICED THE VEHICLE WAS ACTING FUNNY: INSTEAD OF SLOWLY COMING TO A STOP, IT PICKED UP SPEED. I FELT AS IF SOMETHING WAS DISENGAGED AND THE CAR WAS FLYING OFF WITHOUT GRAVITY. I HIT THE BRAKE AGAIN AS THE CAR WAS DASHING INTO THE INTERSECTION. THE VEHICLE WAS AGAIN ACCELERATED ON ITS OWN, COMPLETELY OUT OF CONTROL. AT THAT MOMENT A TRASH TRUCK WAS TRAVELING SOUTH BOUND. BOTH THE DRIVER AND THE PASSENGER IN THE TRASH TRUCK WERE LOOKING AT ME IN DISBELIEF (THAT MY VEHICLE WAS DASHING OUT INTO THE MAIN ROAD). WE WERE EYEBALLED AT EACH OTHER, APPROXIMATELY AT AN 45 DEGREE ANGLE, FOR SEVERAL SECONDS, BEFORE THE TWO CARS WERE COLLIDED. THE OUTCOME COULD HAVE BEEN FETAL IF THE TIME AND ANGLES OF THE COLLISION WERE OFF BY A SPLIT OF SECOND. MY VEHICLE WAS TOTALED THOUGH.