2017 BMW X4 Complaint Log

The contact owns a 2017 BMW X4. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while slowing down for a traffic light, the message for possible transmission failure and to seek service immediately was displayed. The contact had taken the vehicle to a dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was intermittent. The contact related the failure to NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The failure mileage was approximately 100,000. VIN tool confirms parts not available.

WHILE DRIVING OUT OF A PKG LOT AT LOW SPEED AND SNOW CONDITIONS, MULTIPLE WARNING LIGHTS TURNED ON, WHILE VEHICLE SLIDED TOWARD COLISION. THE CAR WENT TO PARK (BY ITSELF) WHILE MOVING FWD DIRECTION, THE REAR TIRES WERE SPINNING AND THE FRONT WERE LOCKED INTO PARK WITHOUT ANY TRACTION. WHILE THE CAR MOVED TOWARD COLLISION, PEOPLE HELPED TO PUSHED THE CAR AWAY FROM OTHER CARS, AS THE CAR MOVED TO "PARK". AFTER FEW SECONDS OF TRYING TO CONTROL THE CAR WITHOUT SUCESS, (THE CAR) IT WAS TURNED OFF AND RESTARTED TO TRY TO RESET THE WARNINGS AND GET IT MOVING. CAR STILL WAS NOT RESPONDING 100% PROPERLY; GOT CAR TO REVERSE TO GET SOME STEERING AWAY FROM OTHER CARS AND PUT "AUTOSOCKS" ON FRONT WHEELS (NOT PER MFG'S MANUAL) TO GET TRACTION ON FRONT AXEL AND TRY TO GET THE FRONT WHEELS TO MOVE. ONCE THE FRONT AXEL GOT TRACTION, AND THE PANEL WAS RESET, THE SITUATION WAS UNDER CONTROL AND AVOIDED COLLISION. AFTER THIS, TOOK THE CAR TO THE DEALERSHIP AND THEY SAID THAT THE BATTERY HAD AGED AND THAT THIS RESULTED IN A FAULT DYNAMIC SYSTEM CONTROL. THERE WAS NO BATTERY HEALTH WARNING THAT ADVISE TO LOOK AT THIS PRIOR ENGAGE ON TRAVELS, OR ANYTHING THAT MENTIONED THAT LOW BATTERY COULD AFFECT BRAKE SYSTEM. I CHANGED THE BATTERY AND I ASKED HOW TO PREVENT THIS FROM HAPPENINING AGAIN, THERE WAS NO GOOD ANSWERS. BMW ONLY ADVICED TO REPLACED THE BATTERY AND TOLD ME THAT IT SHOULD BE FINE FOR FEW YEARS NOW, BUT THERE IS NO WAY TO KNOW THE LIFE OF A BATTERY AND THIS PARTICULAR CASE DID NOT PROVIDED ME ANY BATTERY INDICATOR AS THE BATTERY WAS NOT FULLY DEAD. ACCORDING TO BMW, "IT PROVIDED ENOUGH CHARGE FOR THE BASIC FUNCTIONS BUT NOT FOR THE SAFETY FEATURES SUCH AS DSC". I WAS LUCKY BUT THIS IS NOT SAFE, I AM NOT THE FIRST ONE WITH THIS ISSUE, AND THIS DOES NOT HAVE A WAY TO MAINTAIN OR PREVENT SAFELY.

THE VEHICLE'S DASH AND INFOTAINMENT SCREENS WILL FLICKER OR STAY OFF FOR A PERIOD OF A FEW SECONDS, IMMEDIATELY AFTER THE VEHICLE WILL DISPLAY VARIOUS ERRORS INCLUDING BUT NOT LIMITED TO LOSS OF POWER STEERING, LOSS OF BRAKING POWER, THE TRANSMISSION WILL GET THROWN INTO NEUTRAL, ON SOME OCCASIONS THE CAR WILL TURN OFF. AFTER A FEW SECONDS, YOU WILL REGAIN CONTROL OF THE VEHICLE. THIS WILL HAPPEN RANDOMLY FROM PULLING INTO A DRIVEWAY OR WHILE IN THE TURNPIKE, EXTREMELY DANGEROUS. THE VEHICLE HAS BEEN IN THE SERVICE DEPT FOR OVER 50 DAYS OVER THE COURSE OF 3 MONTHS. BMW HAS BEEN UNABLE TO DIAGNOSIS THE CAR. THE ATTACHED DOCUMENT CONTAINS TWO YOUTUBE LINKS WHERE YOU CAN SEE SOME OF THE ISSUES.