NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2002 BMW X5. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
DUE TO FLOOR MAT HAVING MOVEMENT MAT SLID AGAINST GAS PEDAL. OWNER WAS IN REVERSE AND ACCELERATED BACKWARDS INTO A CONCRETE GARAGE. GAS PEDAL ISHAS BEEN ATTACHED AT THE FLOOR. PLEASE DESCRIBE DETAILS. *AK
WHAT WOMEN SHOULD KNOW WHAT ALL BMW X5 OWNERS SHOULD FEAR, AND WHY BMW SHOULD RECALL THEIR SUV. I AM A 36-YEAR-OLD WOMAN. I DRIVE A 2002 BMW X5. THEY CHOSE TO HIDE FROM CONSUMERS, THEIR PATHETIC CHOICE OF A SAFE LOCKING MECHANISM, AND A FAILURE OF AN ALARM SYSTEM. THE ONLY THING KEEPING A THIEF FROM GETTING INTO YOUR SUV, IS A LOCK THAT WEIGHS LESS THAN TWO QUARTERS. A THIEF NEEDS 5 SECONDS, A SCREWDRIVER, AND YOUR SUV IS THEIRS. NOT ONLY DOES THE SPLIT SECOND REMOVAL OF THIS LOCK ALLOW THEM INTO YOUR X5, BUT IT IMMEDIATELY SHUTS OFF THE SO-CALLED ALARM SYSTEM, UNLOCKS ALL YOUR DOORS, AND OPENS ALL YOUR WINDOWS, INCLUDING THE SUNROOF. ALL WITH JUST A FLICK OF THE WRIST. TO MAKE THE SITUATION WORSE; BMW IS AWARE OF THIS PROBLEM, CHOOSING TO DO NOTHING ABOUT IT. IN A LITTLE OVER A YEARS TIME, THEY HAVE BROKEN INTO MY X5 TWICE. THE FIRST ATTEMPT NEARLY COST ME MY LIFE. ONLY 2 DAYS AFTER RECEIVING MY VEHICLE, IT WAS BROKEN INTO. FORTUNATELY, I WAS MY OWN WITNESS. MY SUV, PARKED ONLY 20 FEET FROM THE STORE I WAS IN AT THE TIME, WAS BROKEN INTO IN LESS THAN 10 SECONDS. THEY POPPED THE LOCK OUT OF THE DRIVER SIDE DOOR, WHICH IN TURN DISABLED THE ALARM, THUS, NEVER GOING OFF, WAS IN MY DRIVER SIDE SEAT ATTEMPTING TO START MY VEHICLE. SEEING THE WHOLE THING, REALIZING WHAT WAS TAKING PLACE, I IMMEDIATELY RAN TO PROTECT WHAT WAS MINE. IT WAS 3PM, ON A HEAVILY POPULATED STREET. GOING ON INSTINCT, I RAN INTO THE MIDDLE OF A 2 WAY STREET. CARS SCREECHING TO A HALT; I SCREAMED FOR THE THIEF TO GET OUT OF MY VEHICLE. SCARRING HIM AS A RESULT OF MY INSANITY, HE SLIPPED OUT OF MY X5, INTO A WAITING CAR, WHICH ATTEMPTED TO RUN ME OVER AS THEY SPED AWAY. THE LUXURY STATUS OF THE X5, THE FACT THAT I AM A WOMEN, THE DOOR LOCK BEING A WELL-KNOWN DEFECT APPARENT TO THIEVES; ALL COMBINE TO MAKE ME FEEL AS IF A BIGGER TARGET HAS BEEN PUT ON MY BACK. THIS IS CERTAINLY NOT THE FEELING SOMEONE WHO PURCHASES A BMW X5 SHOULD EXPECT TO FEEL!
PASSENGER ELECTRONIC SIDE VIEW MIRROR RANDOMLY SITS INTO A DOWN POSITION. *SLC
POWER SIDE MIRRORS AUTOMATICALLY GO DOWN AND FACE GROUND WHILE VEHICLE IS IN MOTION. DEALER DOES NOT HAVE A SOLUTION FOR THIS PROBLEM. *AK *YH
2002 BMW X5 WITH OIL SEPARATOR SAFETY ISSUES. CONSUMER STATES THAT THE OIL SEPARATOR FAILED. CONSUMER WAS SHOWN THAT WATER WAS MIXING WITH THE OIL CREATING A FOAMY SLUDGE. LUCKILY THE PROBLEM DID NOT AFFECT THE ENGINE. *KB THE CONSUMER ALSO STATED THE DOOR LOCKS DID NOT WORK ON ONE OF THE DOORS AND THE WINDOW FELL INSIDE THE DOOR. THE WINDOW MECHANISM NEEDED TO BE REPLACED. THE WINDSHIELD WIPER INSERTS WERE REPLACED. *JB
VEHICLE HAS EXTREMELY BRIGHT DAYTIME RUNNING LIGHTS WHICH ARE VERY DISTRACTING FOR OTHER DRIVERS.*AK *JG
WHILE PARKING, CONSUMER TAPPED THE BUMPER OF ANOTHER VEHICLE. THERE WAS NO DAMAGE TO THE OTHER VEHICLE. CONSUMER TOOK VEHICLE TO A BMW MECHANIC FOR AN APPRAISAL. THE MECHANIC INFORMED CONSUMER THAT THE BUMPER HAD BEEN KNOCKED OFF IT'S MOORING. CONSUMER REQUESTS INFORMATION ON THE SAFTEY STANDARD OF THIS VEHICLE. *JG
CONSUMER STATES THAT HAD ORDER VEHICLE WITH BACK AND SIDE AIR BAGS AND THE AIR BAGS CAME DISCONNECTED. NLM
WHILE DRIVING DURING INCLEMENT WEATHER THE WINDSHIELD WIPERS STOPPED OPERATING AND RESULTED IN POOR VISIBILITY TO THE DRIVER. THE CAUSE OF THE PROBLEM HAS NOT BEEN DETERMINED. *NM *NM