2009 BMW X5 Complaint Log

#5 & 6 FUEL INJECTORS HAD TO BE REPLACED IN JULY 2015. #5 FUEL INJECTOR HAD TO BE REPLACED AGAIN IN JULY 2016. SAME MECHANIC PERFORMED BOTH REPAIRS. HE ADVISED AND GAVE ME A "TECHNICAL SERVICE BULLETIN" THAT DESCRIBED FUEL INJECTOR FAULTS AND FACTORY COVERED REPAIRS. - PLEASE ADVISE ME OF THIS- THERE IS NO OUTSTANDING RECALL THAT I CAN FIND FOR THIS.

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED THAT AN ABNORMAL NOISE COULD BE HEARD FROM THE REAR OF THE VEHICLE WHILE TRAVELING VARIOUS SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING. BMW OF DENVER DOWNTOWN (1040 S COLORADO BLVD, DENVER, CO) DIAGNOSED THAT THE DRIVESHAFT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,247.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL THIS IS TAKING WAY LONGER THAN I WOULD EVER THINK AND I FEAR THE RISK OF INJURY OR DEATH. I CAN'T BELIEVE IT TAKES THIS LONG FOR PROPER OR NEW PARTS TO ARRIVE FOR REMEDY. CAN WE DISABLE THEM FROM EVER WORKING SO WE LIMIT RISK OF FAULTY BAGS?

TAKATA RECALL I HAVE RECEIVED A LETTER IN MAY 2016 TO CONTACT THE LOCAL BMW DEALERSHIP TO SET UP AN APPOINTMENT TO BRING IN THE BMW FOR AN INTERIM REPLACEMENT OF THE AIR BAGS. ONCE I ARRIVED I SHOWED THEM THE LETTER AND THEY SAID THEY HAD NO REPLACEMENTS AND TRIED SELLING OTHER SERVICES ETC. NOW I HAVE RECEIVED ANOTHER LETTER DATED JULY 2016 WARNING US OF THE PASSENGERS FRONT AIR BAG AND IT WILL BE REPLACED ONCE AVAILABLE. WE STILL HAVE A UN SAFE CAR WILL NO SOLUTION. HOW CAN WE RESOLVE THIS? SEE LETTERS AND NOTES FROM BMW

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BMW OF FREEPORT (LOCATED AT 291 W. SUNRISE HWY, FREEPORT, NY 11520, TEL: (516) 208-2311) WAS CONTACTED; HOWEVER, THE PART WAS NOT AVAILABLE TO FACILITATE THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. THIS HAS NOT BEEN SATISFIED BY BMW DEALER. THERE IS NO REMEDY AVAILABLE AFTER ONE YEAR AND 3 MONTHS.

TL* THE CONTACT OWNS A 2009 BMW X5. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE GEAR SELECTOR SHIFTED FROM THE DRIVE POSITION TO THE NEUTRAL POSITION. AFTERWARDS, THE ENGINE LIGHT ILLUMINATED. THE CONTACT COULD NOT RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC, BUT WAS NOT ABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 16V364000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 BMW X5 SAV. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID. PARTS DISTRIBUTION DISCONNECT. UPDATED 01/05/17*LJ

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) AND 17V020000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KIMBERLY BMW IN DAVENPORT, IOWA WAS MADE AWARE OF THE RECALL AND STATED THAT PARTS WERE NOT IN STOCK. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT PARTS WERE UNAVAILABLE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/24/17*LJ UPDATED 11/20/2017*JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000, 16V746000, AND 17V020000 (AIR BAGS, FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MOSES BMW, LOCATED AT 2001 MACCORKLE AVE, ST ALBANS, WV 25177; (304) 722-4900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CALLED AT 800-525-7417, BUT THERE WAS NO RESPONSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000 AND 17V020000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BMW OF THE MAIN LINE, 225 BALA AVE, BALA, PA 19004) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT WAS UNABLE TO SELL THE VEHICLE BECAUSE THE MANUFACTURER HAD NOT SUPPLIED THE REMEDY AND PARTS FOR NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS), 16V364000 (AIR BAGS), AND 16V746000 (FUEL SYSTEM, GASOLINE). THE DEALER WAS NOT CONTACTED BECAUSE THE INTERIM NOTICE DID NOT SPECIFY WHEN THE REMEDY AND PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED BRAKE FAILURE DUE TO MARTER CYLINDER LEAK.*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT'S VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V020000 (AIR BAGS), 16V071000 (AIR BAGS), AND 16V746000 (FUEL SYSTEM, GASOLINE). THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE FOR MONTHS TO RECEIVE THE TWO AIR BAG RECALLS. THE CONTACT STATED THAT THE VEHICLE WAS SLOW TO PICK UP SPEED AND THE ENGINE WAS IDLING ROUGHLY. IN ADDITION, THE ENGINE WARNING INDICATOR RANDOMLY ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE CONDITION AND SUGGESTED THAT THE VEHICLE BE TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS WAITING TO DETERMINE A SOLUTION FROM THE MANUFACTURER. THE DEALER INDICATED THAT ADDITIONAL REPAIRS MAY BE REQUIRED. THE CONTACT FELT AS IF THE REMEDY FAILED TO PROVIDE A SOLUTION FOR THE CURRENT CONDITION. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL, IN 3/2016, BMW SENT ME A NOTICE TO REPLACE DRIVER'S FRONT AIR BAG MODULE, HOWEVER UNTIL NOW, BMW DOES NOTHING. IN DECEMBER 2016, BMW SENT ME A NOTICE TO REPLACE IN-TANK FUEL PUMP BECAUSE MY BMW SMELLS GAS BADLY WHEN PARKING AND DRIVING. HOWEVER UNTIL NOW, AGAIN BMW DOES NOTHING. I APPRECIATE YOUR CONSIDERATION FOR SAFETY.

THIS VEHICLE HAS HAD THREE OPEN RECALLS FOR EXTENSIVE PERIODS OF TIME, THERE IS NO END DATE TO WHEN BMW IS PROMISING TO COMPLETE THE WORK BY, AND THE VEHICLE IS UNSELLABLE AS A RESULT. FOR OVER 18 MONTHS, THERE HAS BEEN A DRIVE AIR BAG RECALL OPEN AND OUTSTANDING WITH NO END DATE. A SECOND AIR BAG RECALL HAS BEEN OPEN FOR AROUND A YEAR, AGAIN WITH NO END DATE. A THIRD RECALL RELATES TO THE FUEL SYSTEM, AND AGAIN THERE IS NO END DATE PROVIDED BY BMW. I HAVE RAISED A COMPLAINT BEFORE WITH NHSTA AND NOTHING HAS BEEN DONE. WE ARE STUCK WITH OUR VEHICLE; NO ONE WANTS TO BUY A CAR WITH OPEN RECALLS AND NO END IN SIGHT. BMW DEALERSHIPS HAVE BEEN TOLD BY BMW NOT TO PURCHASE THESE VEHICLES. THEREFORE WE CANNOT EVEN SELL THE CAR BACK TO BMW FRANCHISES. THIS IS INCREDIBLY UNFAIR, ESPECIALLY SINCE BMW HAS BEEN AWARDED A LARGE SETTLEMENT FROM ITS AIR BAG MANUFACTURER BUT TAKEN NO RESPONSIBILITY FOR FIXING THE VEHICLES AT ALL. WHY IS NHTSA NOT HELPING CONSUMERS SUFFERING LOSSES AT THE HANDS OF THIS TERRIBLE CAR MANUFACTURER?

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE OVERHEAT ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. IN ADDITION, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE CONTACT WAS AN INDEPENDENT MECHANIC AND DIAGNOSED THAT THE ELECTRICAL WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V521000 ( ENGINE, ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

THE COMPLETE WINDSHIELD WASHING SYSTEM STOPPED WORKING DURING AN EXTENDED ROAD TRIP. PUMPS NO LONGER ENGAGE. BECAUSE THE WASHING SYSTEM STOPPED WORKING, THIS HAS CONTRIBUTED TO THE DESTRUCTION OF ALL WIPERS ON THE CAR. FAILURE OF THE WASHER PUMPS AND RELAYS IS A VERY COMMON ISSUE WITH BMWS.

I TOOK MY VEHICLE IN TO BMW SERVICE DEPARTMENT BECAUSE I WAS HAVING PROBLEMS WITH MY VEHICLE DRY STARTING (DIDN'T WANT TO START AS IF IT WAS OUT OF GAS). SERVICE GUY INFORMED ME AFTER HE RAN A DIAGNOSTIC CHECK THAT IT WAS MY BATTERY. I WAS FLABBERGASTED, BECAUSE THAT DIDN'T SOUND OF A DEAD BATTERY. I PAID 460 (NEW BATTERY AND DIAGNOSTIC CHECK) AND HE ASSURED HE RAN IT AGAIN WITH THE NEW BATTERY AND NO CODES WAS SHOWN AGAIN. BEFORE I EVEN GOT INTO MY VEHICLE THE TRANSPORT GUY NOTICE A LIGHT ON. SERVICE GUY CHECKED IT OUT AND FINDS OUT REAR LIGHT NEEDS TO BE REPLACED, WAIT A FEW. CALLS ME IN THE BACK AND SAYS WE HAVE A BIG PROBLEM, THE RIGHT TAIL LIGHT WIRING HARNESS HAS BURNT AND MELTED THE SOCKET AND THE WHOLE ASSEMBLY, WHICH WILL NOW COST 380 TO REPAIR. MY HUSBAND TAKES A LOOK AT THE LEFT SIDE, AND IT'S WORST THEN THE RIGHT SIDE, WHICH MEANS BOTH SIDES NEEDS TO BE REPAIRED. THIS IS A HUGE SAFETY ISSUE BECAUSE IT COULD LEAD TO A FIRE HAZARD AND THE OWNER WOULD BOT EVEN KNOW IT. THE SERVICE GUY SAID HE RAN A CHECK BEFORE AND AFTER THE REPLACEMENT OF THE NEW BATTERY ALL WITHIN 24HRS, AND IT DIDN'T IT CATCH THIS HUGE SAFETY ISSUE THAT HAS BEEN GOING ON IN MY VEHICLE, WHICH IS NAKED TO THE EYE UNLESS SOMEONE OPENS UP THOSE DEPARTMENTS AND LOOK WITH A FLASH LIGHT. PLEASE BE AWARE AND LETS GET THIS RESOLVED.

MY VEHICLE IS BMW X5 30I 2009 MODEL YEAR. I SUDDENLY HAD AN ERROR MESSAGE ON THE DASHBOARD SCREEN SAYING "PASS RESTRAINT SYSTEM FAULTY". DEALER CHECKED THE PROBLEM AND STATED THAT THIS WILL NOT ENGAGE FRONT PASSENGER AIRBAG AND SEATBELT RESTRAINT SYSTEM IF NOT FIXED. ASKED PRICE WAS $1800 AND PAID $1500. ABSURD PRICE AND SHOULD BE COVERED BY WARRANTY -- ITS A SAFETY SYSTEM! I FOUND OUT THAT THERE WAS AN IDENTICAL NHTSA RECALL ON THE SAME ISSUE WITH OTHER BMW VEHICLES JUST ONE OR TWO YEARS BEFORE THIS MODEL YEAR. THE NHTSA RECALL CODE OF THAT RECALL IS 08V384000. I USUALLY RIDE THE CAR ALONE AND HAVE OCCASIONAL PASSENGER AND NEVER HAD ANY HEAVY LOAD ON THE SEAT.

THE POWER CABLE GOING TO THE IN-TANK FUEL PUMP BURNT UP, MELTING THE PUMP HOUSING AND MELTING THE INSULATION ON THE WIRES IN THE TANK. WHEN I TOOK IT TO THE DEALER THEY SAID IT WAS A KNOWN ISSUE AND THAT NEW FIRMWARE WILL FIX THE ISSUE TO REDUCE HOW MUCH CURRENT THE PUMP DRAWS, THEY SAID THERE WAS NO RECALL OR WARRANTY ON THIS ITEM. THE VEHICLE COULD HAVE CAUGHT ON FIRE WITH WIRES GETTING HOT ENOUGH TO MELT THE INSULATION IN THE FUEL TANK! HOW COULD THIS NOT HAVE BEEN A RECALL?

WHILE DRIVING ON A FREEWAY MORE THAN A WEEK AGO SUDDENLY THE AIRBAG AND RESTRAINT MALFUNCTION APPEARED FOR NO VALID REASON.THE NEXT DAY MY WIFE HEARD A LOUD METALLIC RUB SOUND AND PARK BRAKE MALFUNCTION APPEARED. SEARCHED ONLINE BUT NO RECALL FOR THIS KIND OF PROBLEMS FOR MY X5 BUT IT LOOKS LIKE ITS VERY COMMON FOR BMWS.NEED HELP!PLS!THANK YOU AND MORE POWER! *TR

TL* THE CONTACT OWNS A 2009 BMW X5. WHILE DRIVING, THE CONTACT SMELLED SOMETHING BURNING FROM THE AIR CONDITIONING VENTS AND SMOKE BEGAN TO FILL THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE FAILURE OCCURRED NUMEROUS TIMES, WHICH RESULTED IN A CRASH. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO THE DEALER (BMW OF SOUTH ATLANTA, 4171 JONESBORO RD, UNION CITY, GA 30291 (770) 969-0755). THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 160,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

DIESEL X5 HAS A FAULTY PASSIVE DEF TANK WHICH ILLUMINATES THE CHECK ENGINE LIGHT AND DOES NOT PROVIDE DEF FLUID TO THE EMISSIONS CONTROL SYSTEM. BMW WILL NOT PAY FOR REPAIRS AND COULD NOT PROVIDE REPLACEMENT PART FOR THE LAST 6 MONTHS DUE TO SENSOR REDESIGN. VEHICLE EMITTING TOXIC EMISSIONS FOR 6 MONTHS. COULD BE THOUSANDS OF VEHICLES AFFECTED. HEALTH SAFETY CONDITION.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 16V364000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 16V746000 (FUEL SYSTEM, GASOLINE). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE CIRCUIT BOARD FOR THE ELECTRIC AUXILIARY WATER PUMP OVERHEATED AND CAUSED SMOLDERING. *TR

***UPDATE TO NHTSA ID COMPLAINT NUMBER: 10662420.*** VEHICLE VIN IS [XXX]. BMW X5 2009 XDRIVE48I (V8 MODEL). [THIS VIN IS NOT RECOGNIZED BY NHTSA VIN LOOKUP / DATABASE.] BMW INVESTIGATION WAS BEING HANDLED BY [XXX] IN "SPI" (SPECIAL PRODUCTS INVESTIGATION), WHO WAS GENERALLY NON-RESPONSIVE TO PHONE CALLS AND EMAILS. THE FEW RESPONSES RECEIVED WERE DELIBERATELY EVASIVE AND / OR FALSIFIED PURPORTED ATTEMPTS TO RETURN CALLS. CASE WAS TRANSFERRED TO [XXX] IN EXECUTIVE CUSTOMER CARE, WHO INDICATED THAT SPI WAS UNABLE TO DETERMINE THE CAUSE OF THE BRAKE FAILURE BECAUSE THEY NEVER RECEIVED THE DEFECTIVE COMPONENT. (NOTE: THE FAULTY COMPONENT WAS HANDLED BY BMW SERVICE AT CENTURY WEST BMW IN LOS ANGELES, WHO STATED THAT THE PARTS HAD BEEN SENT TO SPI FOR INVESTIGATION.) BMW STATES THAT SINCE THEY HAVE BEEN UNABLE TO ANALYZE THE FAILED COMPONENT, IT IS POSSIBLE THAT THE FAILURE WAS DUE TO REASONABLE WEAR AND TEAR AND NOT DUE TO A MANUFACTURER'S DEFECT. (THEY ARE THEREFORE TAKING THE POSITION THAT THEY ARE UNWILLING TO COVER THE MINOR DAMAGE THAT WAS SUSTAINED TO THE REAR OF THE VEHICLE WHEN THE BRAKES FAILED WHILE REVERSING.) I AM VERY CONCERNED THAT BMW HAS NOT HANDLED A POTENTIALLY DEADLY FAULT WITH DUE CARE. IT IS UNACCEPTABLE THAT 3 MONTHS AFTER A BRAKE FAILURE EVENT, THEY HAVE BEEN UNABLE TO CARRY OUT A PROPER INVESTIGATION INTO THE CAUSE OF THE FAILURE. IT IS ALSO UNACCEPTABLE THAT BMW BELIEVES A 5 YEAR OLD VEHICLE COULD SUFFER A CATASTROPHIC BRAKE FAILURE AND THAT SUCH A FAULT COULD BE WITHIN THE REASONABLY EXPECTED WEAR AND TEAR CYCLE OF THE COMPONENTS. THIS POSITION PUTS THE LIVES OF ROAD USERS IN THE VICINITY OF A 5 YEAR OLD OR 60,000 MILE BMW WITH POTENTIALLY DEFECTIVE BRAKING COMPONENTS IN PERIL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

BMW X5 2009 4.8IS (V8). BRAKE MASTER CYLINDER AND BRAKE BOOSTER FAILED CAUSING SUDDEN AND UNEXPECTED LOSS OF BRAKING WHILE DRIVING. NO IN DASH ALERTS OR DIAGNOSIS SHOWN BEFORE OR AFTER THE INCIDENT. BRAKING FAULT WAS PERMANENT NOT INTERMITTENT. VEHICLE IS UNDER BMW WARRANTY. UPON INSPECTION, BMW TECHNICIANS HAVE ADVISED BRAKE MASTER LEAKED FLUID INTO BOOSTER AND THAT THEY FOUND OIL CONTAMINATION IN THE MASTER CYLINDER. THIS SUDDEN BRAKING FAILURE COULD HAVE RESULTED IN SERIOUS DAMAGE AND FATALITIES. (PREVIOUSLY EXPERIENCED AUTO HOLD PARKING BRAKE FAILURE WHICH WAS NOT FIXED FOR OVER A YEAR DUE TO BACKORDERED PARTS.) FOLLOWING THE TECHNICAL DIAGNOSIS, BMW IS YET TO RESPOND TO DRIVER. *TR

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED ONCE THE SPEEDOMETER REACHED 40 MPH, THE CHECK ENGINE LIGHT ILLUMINATED AND THE MESSAGE "ENGINE MALFUNCTION STOP THE VEHICLE" DISPLAYED ON THE PANEL. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL SUPPLY SYSTEM NEEDED TO BE REPAIRED. THE FAILURE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED THAT WHEN ENGAGING THE BRAKES, THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,900.

OCTOBER 16, 2014 I STARTED UP MY 2009 BMW X5 4.8I SAV AND THE LEFT BRAKE LAMP MALFUNCTION ALERT CAME ON, AS WELL AS, THE CHECK ENGINE LIGHT. I HAD A FRIEND CHECK TO CONFIRM THE BRAKE LIGHTS COULD STILL BE SEEN BEFORE DRIVING OFF. I WAS ABLE TO TAKE THE SAV TO THE BMW DEALER ON OCTOBER 22, 2014. THE DEALER STATES "BOTH REAR TAIL LIGHT LENSES ASSEMBLIES REQUIRE REPLACEMENT. THE BRAKE LIGHT BULBS CONTACTS BURNED, MELTING LENSES CAUSING INTERMITTENTLY BRAKE LIGHTS INOPERABLE." I STATED THIS SOUNDS LIKE A RECALL BUT INSTEAD THEY OFFER TO SERVICE BODY REPAIRS ON THE TAIL LIGHTS FOR A COST OF $600+. I CALLED BMWUSA REGARDING THIS, HOWEVER, THERE WAS NO RECORD OF A RECALL FOR MY SAV. I ASKED ABOUT THE RECALL FOR 134,100 MODEL YEAR 2008 -2010 528I, 535I, 550I, AND M5 PASSENGER CARS MANUFACTURED FROM MARCH 1, 2007 - DECEMBER 31, 2009 THAT WAS EXPECTED TO BEGIN DURING OCTOBER 2013 SINCE THE X5 IS BASED OFF OF THE 5 SERIES BUT I WAS TOLD AGAIN, THERE WAS NO RECALL FOR MY SAV. THIS ISSUE REDUCES THE ABILITY TO WARN OTHER MOTORISTS OF MY INTENTIONS (BRAKING, TURN SIGNAL, REVERSING), INCREASING THE RISK OF A CRASH. I BELIEVE THE DEALER SHOULD REPLACE THE REAR LAMP BULB CARRIERS FREE OF CHARGE. *TR

DRIVING THROUGH THE NEIGHBOR HOOD AFTER SOME RAIN, ENDED UP DRIVING THROUGH A FEW INCHES OF RAIN WATER, WHILE THE OPPOSITE TRAFFIC STRUCK THE SAME PUDDLE, IT CAUSED THE FRONT OF INTAKE SYSTEM RIGHT UNDER THE HOOD TO SUCK IN WATER CAUSING THE BMW SUV TO LIGHT UP MULTIPLE SENSORS, LOOSE ALOT OF POWER AND 4X4 TRACTION STABILITY TO ACT UP. THE RAINWATER THAT GOT INGESTED ALMOST CAUSING THE ENGINE TO HYDROLOCK OR SIEZE UP. THE SUV BECAME UNDEPEDABLE DUE TO ALL THE ERROR CODES ACTING LIGHTING UP AND CAUSING THE SUV TO RUN AT LOW POWER.

MY 2009 BMW X5 HAS THE PASANGER AIRBAG DISABLED LIGHT ON AND MALFUNCTION IN THE PASANGER RESTRAINT SYSTEM MALFUNCTION LIGHT ON. FOR THE PAST FEW MONTHS. I CALLED BMW OF NORTH AMERICA AND WAS TOLD THEY HAVE A RECALL ON THIS SPECIFIC PROBLEM BUT MY VIN DOESN'T SHOW THIS AS AN AFFECTED CAR. SO THEY WILL NOT FIX THIS. EVEN THOUGH THE PASANGER AIR BAG WILL NOT DEPLOY IN AN ACCIDENT DUE TO THE FAULTY SEAT SENSOR THAT THEY HAVE A RECALL ON. I REFERENCED THE NHTSA CAMPAIGN # 08V-384 BUT WAS STILL INFORMED ONLY SPECIFIC VIN NUMBERS ARE AFFECTED AND THEY WON'T ELABORATE ON HOW THEY CAME ABOUT WITH THE SPECIFIC CRITERIA. *JS

THE REAR TAIL LIGHTS GET WATER LEAKS AND CORROSION AND WON'T WORK. THEY NEED TO BE REPLACED. THIS HAPPENED ON BOTH THE PASSENGER AND DRIVER SIDE LIGHTS. *TR

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN THE INSTRUMENT PANEL ILLUMINATED FOR THE TPMS MONITOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT FRONT SIDE DRIVER'S SIDE RIM HAD A STRESSED CRACK THAT WAS CAUSING A DEFLATED TIRE. THE RIM AND TIRE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 71000.

ON 10/28/13, I WAS ON A TWO LANE COUNTY ROAD, SPEED LIMIT 45, TRAVELLING AT 45MPH, WHEN THE ENGINE OVERHEATING LIGHT CAME UP ON THE PANEL, ADVISING ME THAT THE ENGINE WAS OVERHEATING. SHORTLY THEREAFTER, THE WARNING LIGHT ADVISED THAT THE ENGINE HAD OVERHEATED AND TO PULL OVER ASAP. WHILE TRYING TO FIND A SAFE SHOULDER, THE ENGINE SHUT DOWN, SO THERE WAS NO MORE POWER. I WAS ABLE TO GET TO THE SIDE OF THE ROAD, GLIDING. WHILE TRYING TO CALL FOR ASSISTANCE, THE ELECTRICAL SYSTEM SHUT DOWN, SO THAT I WAS UNABLE TO OPERATE THE WINDOWS OR ANY OTHER FUNCTIONS. I HAD THE CAR TOWED TO THE DEALER. PER THE DEALER INVOICE, THE ELECTRIC WATER PUMP/COOLANT PUMP WERE DEFECTIVE AND NEEDED TO BE REPLACED. IN ADDITION, DUE TO THE INCIDENT, THE THERMOSTAT HAD TO BE REMOVED AND REPLACED. THE BILL WAS $1136.77, NOT INCLUDING A "DEALER GOODWILL" CREDIT OF $268.59, REFLECTING 50% OF THE COST OF THE NEW WATER PUMP. WHILE THE CAR WAS AT THE DEALER, I WENT ON LINE AND DISCOVERED THAT THERE HAVE BEEN DOZENS UPON DOZENS OF REPORTED PROBLEMS WITH THE BMW WATER PUMPS, AND THAT THIS PART HAS BEEN THE SUBJECT OF RECALL 11V521000, FOR 2008 MODELS, AND THAT RECALLS EXIST FOR MORE RECENT MODELS. I ATTEMPTED TO DISCUSS THE MATTER WITH BMW NORTH AMERICA CUSTOMER RELATIONS, THE SUPERVISOR THERE ADVISED ME THAT THE PROBLEM WAS NOT WITH BMW, BUT THAT THE PROBLEM WAS THAT MY VIN NUMBER HAD NOT BEEN LISTED BY THE NSTB ON THE RECALL, AND THAT IT WAS THEREFORE THE GOVERNMENT'S FAULT! I URGE YOU TO REVIEW THE BLOGS NOTED ON ARFC.ORG REGARDING 2008 X5 WATER PUMP PROBLEMS. THE FACT THAT THE CAR'S RESPONSE TO THE WATER PUMP FAILURE WAS TO SHUT DOWN WITH ONLY SECONDS OF WARNING PLACED ME, AND ANY OTHER DRIVER OF THIS VEHICLE IN A LIFE THREATENING SITUATION--SEVERAL OF THE POSTS TALK ABOUT THIS HAPPENING ON A BUSY HIGHWAY. I COULD HAVE DIED. THE CAR SHOULD BE RECALLED, AND I SHOULD BE REIMBURSED. *TR

SINCE JULY 2013 I'M HAVING PROBLEM WITH MY 2009 BMW X5 WHERE THERE IS RAW FUEL SMELL INSIDE OF THE CAR CABIN, I HAVE TAKEN MY CAR TO BMW DEALERSHIP MANY TIMES, THE DEALERSHIP SAYS IT'S THE VAPOR RECOVERY SYSTEM, BUT THE BMW REP. SHOWS UP AND SAYS IF IT WAS THE VAPOR RECOVERY SYSTEM ENGINE CHECK LIGHT WOULD GO ON AND HE DOES NOT LET THE DEALERSHIP TO CHANGE THE VAPOR RECOVERY SYSTEM FOR $1100 WHICH IS COVERED UNDER MY BMW WARRANTY, I HAVE FOUND THAT ON 2007 AND 2008 BMW X5 BMW NORTH AMERICA ALREADY DID A RECALL ON THE VAPOR RECOVERY SYSTEM AND REPLACED THEM, BUT THEY ARE REFUSING TO FIX MY PROBLEM AND ME AND MY SMALL KIDS ARE GETTING SICK DRIVING THIS CAR BECAUSE OF THE RAW FUEL SMELL. *TR

THE VEHICLE COMPUTER SYSTEM SHOWS A MALFUNCTION OF THE PASSENGER SAFETY SYSTEM ON THE VEHICLE AND STATES THAT THE AIRBAG WILL NOT DEPLOY AND SEATBELTS SHOULD ALWAYS BE FASTENED. THIS IS AN ITEM THAT I SHOULD NOT HAVE TO PAY FOR ADDRESSING, ESPECIALLY IN LIGHT OF RELATED RECALLS OF THIS SPECIFIC SYSTEM ON OTHER BMW MODELS. I TOOK THE VEHICLE TO CIRCLE BMW ON HWY 36, WEST LONG BRANCH, NJ AND THEY WANTED $1500 TO ADDRESS THE ISSUE AND REPLACE THE BAD "SENSOR" AFTER CHARGING ME $150 TO "DETECT" THE REASON FOR THE MALFUNCTION. *TR

I WAS DRIVING ON THE 95 SOUTH, BETWEEN EXIT 28 TO 39( WILLMINGTON AREA, MA) YESTERDAY ( 5/18/13) ABOUT 6:30PM. I WAS ON FAST LANE, DRIVING ABOUT 70 MPH, SUDDENLY THE CAR LOST POWER, THE DASHBOARD WARNING SIGN SHOWING POWER OUTPUT DOWN. THE SPEED OF CAR SUDDENLY DROPPED, I HAD TO PULL OVER TO BREAKDOWN LANE, BUT THE CARS BEHIND ME COULD NOT STOP QUICK ENOUGH, IT COLLIDED WITH MY BACK BUMPER, LUCKILY NO PERSONAL INJURY, AND THE CAR ONLY GOT SLIGHT SCRATCH. THANKS TO THE CARS BEHIND ME SLOWED DOWN IN TIME. IT WAS SO SCARE FOR ME, NEVER HAD SUCH THING AS LOSS OF POWER BEFORE ON HIGHWAY. THERE MUST BE SOMETHING WRONG WITH THE BMW ELECTRONIC DESIGN. TO AVOID OTHER ACCIDENTS, PLEASE INVESTIGATE THIS THOROUGHLY. IT COULD CAUSE FATAL RESULTS IF HAPPENS TO SOMEONE ELSE. THANKS. *TR

WHEN LET GO OF BRAKE AFTER STOPPING AT RED LIGHT, VERY OFTEN THAT THIS VEHICLE MAKES A SUDDENT JUMP. THIS HAPPENS SO OFTEN THAT CAUSE A SAFETY CONCERN. *TR

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V045000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND CONTACTED THE DEALER TO SCHEDULE AN APPOINTMENT. THE DEALER WAS UNABLE TO PERFORM THE RECALL SERVICE AND ADVISED THE CONTACT THAT THE PART NEEDED TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE DEALER COULD NOT PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE SITUATION. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE CURRENT MILEAGE WAS 49,000. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

I HAVE A BMW X5 2009. I BOUGHT THIS THING BRAND NEW 0 MILES. RECENTLY HAS 39000 MILES SINCE I BOTH I HAVING ISSUES ALL THE TIME LIKE SATURDAY 2/9/13 AROUND 11:00 PM I WAS RETURNING FROM LOUISIANA WITH MY FAMILY HAVE A 2 YEAR OLD SON & ON I-10 WAS DRIVING 80 MILES AN HOUR AND ENGINE JUST TURN OFF WHILE DRIVING & I WAS PULL OVER ONCE I STOP CAR TRYING RESTART AND JUST DON'T RESTART AND FINALLY EVERY THING DEAD NO POWER JUST DEAD. BATTERY DIE CALL ROAD SIDE ASSISTANT AND THEY SEND SOME THRU COMPANY HE TOLD ME PUT CAR ON NEUTRAL I DON'T KNOW HOW TO PUT ON NEUTRAL BECAUSE I CANT PUT NEUTRAL BEC. EVERYTHING WAS OFF LIKE NO POWER SO I CANT DO IT & HE CANT DO IT I CALL BMW ROAD SIDE ASSISTANT I ASKING HELP ME TO PUT ON NEUTRAL HE SAY HE DON'T KNOW HOW TO DO? JUST DOESN'T MAKE ANY THING BMW ROAD SIDE ASSISTANT DON'T KNOW.... COULD GOT KILL ON ROAD WITH FAMILY. PURCHASE THIS X5 $65000.. NOT EXPECTING THIS KIND ISSUES JUST NOT HAPPY 0: ENGINE TURN OFF ON ROAD (JAN 9 2013) 1: AIR BLOWER FOR AC PROBLEM (REPLACES) JAN 2010 2: SUNROOF NOT CLOSING 3: NAVIGATION DVD NOT READING SO THEY REPLACE IT.. 4: JAN 31 2013 ENGINE SIGN CAME UP THEY FIX IT.... 5: BMW SYMBOL OUT SIDE AND INSIDE FADE IT ( REPLACE IT) 6: INSIDE DRIVER SIDE HANDLE ON DOOR FADE (REPLACE ) SHOULD I EXPECT THIS KIND PROBLEM ON BMW X5 [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 BMW X5 DIESEL. THE CONTACT STATED THAT WHEN COMPLETING A TURN, THE STEERING WHEEL WOULD BECOME EXTREMELY STIFF. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVISED HIM THAT THE STEERING BOLTS WERE LOOSE AND NEEDED TO BE TIGHTENED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000. THE CURRENT MILEAGE WAS APPROXIMATELY 42,000.*TR

THE IDRIVE SYSTEM ON THE X5 CONTROLS THE REVERSE CAMERA AND PARK DISTANCE SENSORS. MY VEHICLE CURRENTLY HAS 36,000 MILES. THE REVERSE CAMERA AND PARK DISTANCE SYSTEM HAS A MAJOR LAG WHEN ENGAGING FROM PARK TO REVERSE WHEN YOU WOULD WANT TO USE IT. THE LAG CAN BE MEASURED IN MINUTES, AND TAKES AWAY A MAJOR SAFETY FEATURE. BMW'S RESPONSE IS THAT THE SYSTEM TAKES TIME TO WARM UP, BUT OTHER CARS I'VE DRIVEN BY OTHER MANUFACTURERS HAVE ZERO LAG. *TR

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, A VEHICLE PULLED UP AND ADVISED HIM THAT THE VEHICLE WAS ON FIRE. HE MANAGED TO PULL TO THE SIDE OF THE ROAD AND SAW THAT THE REAR DRIVER'S SIDE WAS ON FIRE. THE FIRE WAS ABLE TO BE EXTINGUISHED USING SNOW AND WATER. THE VEHICLE WAS THEN TOWED TO THE DEALER WHERE THEY ADVISED HIM THAT THE CALIPER WAS HANGING AND CAUSED A BRAKE FAILURE, WHICH ULTIMATELY LED TO THE FIRE. THE VEHICLE WAS REPAIRED FOR THE CALIPERS, ROTORS, BRAKE PADS, SHOCKS, AXLE AND BRAKE LINES. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 47,300. THE VIN WAS UNAVAILABLE.

POWER STEERING DOES NOT WORK WHEN DRIVING.