2022 BMW X5 Complaint Log

I was driving my 2022 BMW X5 on the highway at approximately 78 mph when the vehicle suddenly and unexpectedly applied the brakes without any obstruction or vehicle in front of me. A warning appeared instructing me to release the brakes while driving. This created a dangerous situation and could have caused a rear-end collision. The vehicle has approximately 34,000 miles. This appears to be a malfunction of the automatic emergency braking system. This happened on 2 seperate occasions.

Front Differential failed at 51,000 miles

While driving, the vehicle displayed a 'Drivetrain malfunction' warning on the dashboard and began jerking. I safely pulled over and turned off the vehicle. Immediately after stopping, there was a distinct, strong electrical burning smell coming from the engine compartment. The vehicle was inspected by an authorized BMW dealership. The dealer diagnosed a catastrophic failure of the starter motor. The vehicle's computer logged fault codes 21611A (excessive counter-torque), 21A511 (Start system: Timeout), and 216119 (Line disconnection). These codes confirm the starter motor suffered a severe electrical overload and thermal event. This premature failure and fire hazard identically matches the safety risks outlined in BMW's recent massive starter motor recalls (such as NHTSA Recalls 25V-636 and 26V-056), but my specific vehicle is currently excluded from those recall campaigns. The starter requires complete replacement due to this overheating damage

The electric A/C compressor on my 2022 BMW X5 xDrive45e (VIN [XXX] ) failed internally at approximately 59,000 miles, causing metal debris to circulate throughout the refrigerant system. The failed compressor and contaminated components are at BMW of Sterling (Sterling, VA) and available for inspection. This is a safety concern because the A/C refrigerant circuit provides thermal management for the high-voltage hybrid battery. BMW of Sterling's service advisor confirmed in writing that the A/C system is "a critical component of your vehicle's HV system," that there is no independent backup cooling system, and that the failure "can cause potential high voltage battery failures." Without active cooling, the HV battery is at risk of overheating, which could result in a thermal event. The failure was diagnosed and confirmed by BMW of Sterling. They categorized the repair as "EHV: FULLY ELECTRIC OR HYBRID VEHICLE DRIVETRAIN DIAGNOSTICS" with the complaint "HIGH VOLTAGE SYSTEM ERROR." The repair estimate is $11,356.59 and requires replacement of the compressor, condenser, all expansion valves, and a double system flush. BMW Service Information Bulletin SI B64 09 21 documents this exact failure pattern for the G05 X5 xDrive45e, and BMW created a dedicated repair kit (part 64 50 5 A5B 590) for it. This is my second major HV component failure. A battery cell replacement was performed under warranty in 2025. Both failures were confirmed by the dealership to be component defects unrelated to owner use. Prior to complete failure, a fan noise was present in the front driver's area for a period of time before it stopped, consistent with the compressor degrading before failing entirely. A high voltage system error was displayed. BMW NA (case #XXX) has declined warranty coverage despite the vehicle being within the 8-year/80,000-mile HV battery warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am writing to formally express my concern regarding serious and repeated safety-related failures with my 2022 BMW X5 xDrive45e, VIN [XXX] . I purchased this vehicle in 2022 through a custom build, at a purchase price exceeding $80,000, with the expectation of reliability, safety, and premium quality consistent with the BMW brand. In October 2025, while my wife was driving with my son in the vehicle, the hybrid component safety box failed without warning, causing the vehicle to stall on the roadway. This created a dangerous situation for my family. The vehicle was towed to the dealership, repaired, and returned to me on November 4, 2025. Unfortunately, on February 3, 2026, a second serious incident occurred. After my wife picked up my son from school, the vehicle began jerking violently while driving, and a strong sulphur-like odor entered the cabin. Fearing for their safety, she immediately stopped driving. The vehicle was again towed to BMW of Jackson. I was informed today by the service advisor that the failure is due to another hybrid-related component, specifically the EME Hybrid Inverter, and that BMW North America is declining to cover this repair under warranty. These repeated hybrid system failures are deeply concerning, particularly given that both incidents involved my wife and children and posed clear safety risks. As a result, both of my children are now fearful of riding in the vehicle, and this situation has caused significant emotional distress to my family. Given the nature of these failures, the vehicle’s purchase price, and BMW’s emphasis on safety and engineering excellence, I find it unacceptable that a critical hybrid component failure would not be covered under warranty—especially following a prior hybrid system failure less than four months earlier. I am requesting that BMW North America review this matter promptly and provide a reasonable resolution, including warranty coverage for the EME Hybrid Inverter repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

During a trip out of town, I saw a warning light that informed me that the engine coolant level was low and that scalding could occur. The next morning, my husband checked the coolant levels and added coolant to the reservoir. Later that day, I received the same warning message. The vehicle was leaking coolant and could not sustain the appropriate levels. We brought the vehicle to the local BMW dealership and was told that the coolant pump had broken from the inside and would need to be replaced.

The contact owns a 2022 BMW X5. The contact stated that the vehicle was taken to the dealer for routine service. The contact stated that during the inspection of the vehicle, the dealer discovered that the water pump was beginning to leak coolant onto electrical circuits, inside the engine compartment. The dealer recommended the water pump replacement. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact related the failure to NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System), however, the vehicle model year was not part of the original VIN selection. The failure mileage was approximately 21,000.

Like numerous other BMW owners, my transfer case is failing in my vehicle. It’s actively causing jerking/shuddering/locking up at low speeds and while making turns. This poses a significant danger to the driver and passengers in the vehicle, and other drivers as well while turning or trying to merge with traffic. I’ve brought the car into the dealer had the transfer case fluid changed according to the service bulletin that exists for this problem but it persists. I’ve brought the vehicle back into the dealer and told that now BMW suggests paying for another fluid change. This is obviously a known problem (thus the service bulletin), it’s persisted with models like mine for over 5 years, had cost numerous owners significant amounts of monies out of pocket, and poses a safety risk given the transfer case is a foundational component of these vehicles’ drive trains. Finally it’s a problem BMW openly admits they caused with improper fluid in the component. I believe the above meets all criteria for a formal recall that BMW should cover (or reimburse) the costs for given their negligence and the risks it poses. Can you confirm why this hasn’t risen to a formal recall? And confirm the steps you’re actively taking to elevate this to that status with BMW?

I was driving the car on the middle lane on Northern State Parkway (Long Island, NY) West bound about 55mph. Near exit 26 suddenly my car was automatically moving towards to the right, steering wheel and brake were not working, car was completely out of control, it crossed the right lane and went out of the highway and suddenly stuck in the bushes and stopped. Luckily, there was no car on the right lane at that time. I did not hit anyone and no car hit me. Call automatically went to the police from my car. In short time police came and I came out of the car and found that left rear wheel broke from axel. I do regular service in BMW service center. This year I took to Rallye BMW service center one time in April and one time in August and I did complete servicing as their recommendation. My car is in Rallye BMW for over one and half month but I did not get any information from BMW what happened to my car. I called several times but from service center Mr. Anthony is telling that from BMW corporate one came yet to do inspection.

Windshield cracks with slightest chip Happened twice

Electrical-soy covered wires causes rodents to chew wires causing electrical defaults and faulty control. Windshield - Minor chips causing massive cracks - happened twice in a 2 week time frame. After it was replaced. Cracked again

When fully extended, the seatbelt will occasionally twist or fold as it is being retracted, sometimes causing the belt to be stuck or jammed in the retractor and rendering the seatbelt inoperable and in need of repair. BMW considers this an issue caused by "outside influence" (not a manufacturer defect) that is not covered under warranty repair, even if this issue occurs during normal operation of the seatbelt.

Sudden loss of power. Vehicle warning after starting stating power supply issue even after a brand new battery from the dealership. 3 similar incidents in a month. During the final incident the vehicle was again towed to the dealership where it’s been there for over a week and power supply issues persist. They are changing the whole high voltage box due to some unfixable errors.

Car has premature failure from the AC system. My system started to fail between 40-50k miles. Both the AC compressor and condenser failed causing metal pieces to be in the system. If not fixed, those metal shavings will cause failure in other electrical systems including the HV battery.

Reoccurring drivetrain and high voltage issues with my 2022 BMW X545e

My lane keep assist shuts off every time I drive the vehicle. I reported this in February and was told it was just due to the weather (snow). I brought the vehicle back in a few weeks later to the same dealership and was told there’s something in the steering wheel that needs replaced and they needed to order it. They never called me back to tell me the part was in and did not reply to my inquiries. I took the car to a different dealership in August and again asked them to fix the lane assist. They again told me there was something called an agitator in the steering wheel and would need to see if they had any in stock or would order. After almost 3 weeks of being in the shop when I picked it up the assist shut off again 5 minutes down the road. I reported to BMW North America and did nothing about it. The GM from the original dealership emailed me to ask if I was satisfied with their service and reported the issues, no response. Nobody seems to be willing or able to fix this safety feature I have paid extra money to have.

The malfunction is my water pump is cracked & leaking coolant at 40k miles. The get up performance speed is lagging and delayed especially driving using Eco mode. The safety is at risk as the car is overheating, slow to accelerate and drive comfortably or safely. BMW of Riverside, CA has had to top off my coolant levels twice in a month or so. Bavarian Auto House located at 1009 E Balsam Ave, Anaheim, CA 92805 inspected my vehicle during a brake fluid flush and noticed my cracked leaking water pump. The low coolant levels pop up alert first appeared on my vehicle a month ago in the end of January 2025.

On Dec 9, 2024 I was driving my 2022 BMW X5 45E on (in EV mode) local roads at approximately 30-35mph when all of a sudden I lost power and the steering wheel became tight. My instrument panels all showed a multitude of errors including: "Chassis stabilization", "Power Supply", "Reduced Power", "Transmssion Malfuction", and others I do not recall. I was fortunately able to turn into a parking lot slowly, but the steering was tight to the point I had to use 2 hands to make turn. There was also no throttle response. As soon as the car came to a stop, I powered it off and turned it on. The car's screens were blinking and the car would not turn on. I contacted BMW Roadside and the car was towed to the dealership at East Bay BMW in Pleasanton. As of today I am still waiting for a reply on the condition of the vehicle. Yesterday I was told that they will change out the battery first and see if this solves the problem. My biggest concern is that had this happened to me on the highway that I or someone would have gotten seriously injured or may result in death from an accident. I lost power to the car and the steering became stiff.

The contact owns a 2022 BMW X5. The contact stated that while the vehicle was at the dealer for a scheduled service appointment, the contact was informed that the coolant pump was failing. The contact was informed that the coolant pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. In addition, the contact was informed that the repair was not covered under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 53,000.

The car accelerated itself when stopping at a red light. The brake was not working and accept the car forward instead.

The contact owns a 2022 BMW X5. The contact stated while driving at an undisclosed speed, the low coolant warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed water pump. The contact was informed that the water pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 70,381.

Over the last 2 years, I have taken m 2022 BMW x5 45e to authorized BMW dealer to have my Air Conditioning fixed but they have not been able to do so after 4 or 5 attempts. Coolant was replaced, hose was replaced, compressor was replaced. Without Air Conditioner the temperature inside the car, especially during summer, goes over 90 Deg F that it is causing heat stroke, dehydration and potential for black out. This can cause fatal accident. The alternate to which is not to drive the car, which is not a viable solution after having paid for the car so that we can drive it when necessary.

I was turning right into a parking space when the vehicle suddenly accelerated and did not stop when I removed my foot from the accelerator and tried to brake. The car continued to accelerate through a low cinder block wall and did not stop until it dropped 3-4 feet off the side of the parking lot into the sidewalk/street. Fortunately I was not hurt and there were no pedestrians or vehicles in the roadway, but my car was deemed a total loss. The collision warning didn’t come in, and airbags did not deploy. I reported the incident to BMW NAmerica, who sent an inspection team to the collision center. After 7 weeks I was told that the vehicle data recorder captured ‘an incident” but did not record any information to verify that I attempted to brake, or to otherwise provide details of the incident. I was told the inspection found no mechanical issues and the all weather floor mat (installed by the BMW dealer) was installed incorrectly and must have gotten stuck on the accelerator. Furthermore, I was told that although the mat was a BMW product, it was installed by the dealer so the manufacturer was not responsible. BMW offered me a small goodwill settlement provided I sign a non disclosure agreement, which I declined to do. I’m reporting this to ensure you have a record should you receive similar reports from others. I received no written communication from BMW detailing the safety investigation.

On 06-02-2024, at approximately 1430 hours, I was stopped in Traffic, because of a Red Traffic light and I was the last Vehicle in line. In less than a minute later, I was hit by another Vehicle. The other Vehicle left approximately 183' of Skid Marks on the Road and I determined that Vehicle was traveling at approximately 60 MPH, before it hit me, when I was stopped in Traffic. The damage was moderate. I have the Executive Package on my BMW X5, which has a 4 way Camera system, that records an incident, when an impact occurs. After the impact, the Camera system is to record 20 seconds before the impact, as well as 20 seconds after the impact. I was not sure how to retrieve the Video, so I had to call BMW Genius and the Employee had to walk me thru the steps to retrieve the Video. The Camera system was set up for Automatic Recording, as well as Manual Recording, but no Video of the accident was ever recorded. The only Video that was Recorded and saved, was from January 13, 2024, when I was showing my Wife, how to manually record something. According to the person who hit me, he said "I could not stop, because I had a bad Wheel" and that person also included that Statement in the Accident Report. Since the Accident, I sustained lower left Back pain, left Hip pain and upper left Leg pain in the Muscles. According to my X-Ray Images of my left Hip, the Head of the Femur Bone is flattened, due to the impact sustained following the collision. According to my Doctor, I have Bone Spurs, which causes me pain when standing, walking, sitting and Complete Hip Replacement is now required, to eliminate my pain. My Lawyer suggested that I file a complaint with the NHTSA, because the Camera system should have recorded the collision and that would have given us a clear view and understanding, on what the other Driver was doing before the collision. BMW is at fault for the Camera system, which did not record the accident, when it was set up for Automatic and Manual.

We were driving at about 45 miles per hour (not using adaptive cruise control) and the emergency braking system suddenly kicked in, slamming on the brakes even though there was nobody in front of us slowing down and there was no hazard. It created a dangerous situation as the car in back of us could have rear-ended us.

Sunroof unexpected exploded. No external interfaces (rocks or debris or weather) radio off sunscreen open sunroof closed. Speed was approximately 30 mph. Took car to dealership and was told sunroof don't just explode something had to hit it. They mentioned nothing about the issues with these sunroof, complaints or investigations that has done.

There is a jerking or shuddering during either or both of the following: Cornering or accelerating from low speeds Driving with low to medium loads [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicle has experienced failure of the power control system 4 times. The issue first occurred at 9,905 miles 8 months after my new car purchase. The dealer has attempted repairs under BMW corporate guidance yet the same failure has occurred repeatedly. When the failure occurs a warning message instructs that you stop driving immediately. The failure can cause malfunction of power systems. In the most recent incident on January 9 the power steering began to fail. Given the inability to correct the problem and having to cease driving when the malfunction occurs I believe the vehicle is unsafe to drive. I contacted BMW North America after the most recent repair and they are unwilling to replace car. They offered me $1,500 loyalty credit despite the fact that the car has proven unsafe to drive

My relatively brand new BMW X5 with only 7,500 miles was parked in an enclosed parking garage with valet service. The car only had its warranty service about 7 weeks ago and was in fine condition. There were no issues with the suspension or steering. There was no accident and the car has never gone over a hard bump or pothole. The lower right front control arm snapped cleanly as if from metal fatigue as a valet attempted to retrieve my car. The car was rendered inoperable, and thankfully this accident did not occur on the road. The car was towed to the dealership where they informed me the damage would require $16k - $18k of repairs to the axle, steering column and a host of related systems.

I was pulling into a parking spot. I was riding slowly into the correct position. Immediately the car went into full acceleration. Knocked the parked car in front about 8 feet, turned and knocked another car on the side. I stood on the breaks, it went another 10 feet and engine stopped. I never heard this level of acceleration of engine ever before. The airbags for me and my passenger did not open. I think this spurious acceleration is a control system defect.

I was driving on a road, the road was clear. No bridges, no underpasses & my sunroof exploded Startling me. I looked around thinking my car was shot at, noticing all my windows were fine. I heard glass falling and noticed it was my sunroof.

We have started noticing a burning smell whenever the vehicle is plugged into a charging station. At first we thought it was due to the charger, but the issue continued after we replaced the charging unit. Further, we also tried charging the unit at another station and experienced the same issue. This can be a potential fire risk and we'd like to get the matter resolved at the earliest. We have not seen this same issue with the 2023 version of the X5 hybrid.

The front Continental PremiumContact 6 tires, size 275/35ZR22, DOT [XXX] , developed abnormal and premature tread/shoulder failure. The condition included splitting, tearing, separation along the shoulder area, and exposed internal cords. I first raised concerns about the tire condition at about 20,000 miles. An alignment was performed at 20,142 miles, but the condition later worsened. One of the front tires deteriorated while the vehicle was being driven, creating a serious safety risk. The condition was documented with photographs and dashcam evidence. The vehicle was not safely drivable on the affected tire. The full set was later replaced based on BMW’s recommendation, at a cost of $2,358.75. A warranty/defect claim was submitted through the BMW / Dealer Tire / Continental process, but I did not receive a clear manufacturer-level inspection explanation or meaningful response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

East bound on US 20 and Barrington Road in Hanover Park IL. I was in the right lane and had stopped at the light, about 3rd or 4th car back. There was a semi-truck in the middle lane (on my left). Assisted Driving/Adaptive Cruise Control (Cruise Mode 2) was active. The car automatically accelerated from the light. When I entered the intersection, the car sounded a warning alarm and braked very hard momentarily, but did not stop the car. I was quite startled and did not notice an alert in the dash. Braking was so hard and so sudden I felt lucky that I was not rear ended by the car behind me. There was nothing in my path. Just beyond the intersection there is a rail road overpass. The road curves slightly to the right just beyond the intersection and is slightly downhill to go under the overpass. There was a freight train on the overpass, all tanker cars I believe. My speculation is the car's sensors "saw" the freight train as a potential collision, perhaps cross traffic. and the car's safety systems were applied.

The contact owns a 2022 BMW X5. The contact stated while entering into a parking lot, the vehicle accelerated on its own without any warning, causing the contact to strike some plants in the parking lot and causing damages under the vehicle. No one was injured. A police report was filed. The dealer was contacted but did not diagnose the vehicle. The manufacturer was contacted and sent a tech to diagnose the vehicle that stated no failure was found. The failure mileage was 10,000. The VIN was not available.

While driving I smelled a burning smell and within minutes noticed Smoke coming from under the hood. Pulled over and popped the hood and there was a fire behind the battery into the firewall area. Was out out with fire extinguisher by tow truck driver.

1. Drivetrain Malfunction 2. It may cause danger while driving with limited power output, even stopping the vehicle in the middle of the road. 3. Still waiting for the dealer to diagnose the problem, but have found out that the same model has the same issue.

I was trying to park my car on March 11, 2023 at noon, and I noticed a sudden uncontrolled acceleration even when my foot was off the accelerator pedal. Parking collision front sensors failed to provide an early warning, and automatic emergency brake did not engage leading to a minor collision with the vehicle parked in front. The situation occurred so rapidly that I did not have enough time to react quickly and apply brakes. I managed to apply brakes to avoid a serious incident, but it was not quick enough to even avoid this minor collision. I have reported this to BMW USA, however the car has not been inspected by a dealer or an independent service center after the incident. There were no warnings displayed prior to this incident, however I have had consistent issues pertaining to the operation of front sensors. I had BMW certified dealer inspect front sensors, and according to them the sensors do not provide an early warning as per the design but they have adjusted the sensitivity. The adjustment did not improve the situation, and I provided that feedback to the service center as well. The sensors did fail at twice prior to this incident, and the dealer inspected that as part of sensor sensitivity adjustment. I drove this vehicle to the BMW certified dealer more than twice to have the front sensors and other things inspected prior to this incident. Nevertheless, this uncontrolled acceleration is something that I have never experienced before, and I am traumatized to even drive this vehicle comfortably. All the automated systems designed to prevent or avoid collision did not engage leading me to not trust anything.

The contact owned a 2022 BMW X5. The contact stated that while driving at unknown speeds in self-driving mode, it crashed into the rear of a disabled Ford Utility van. The contact sustained a cracked clavicle and medical attention was provided. A police report was filed. All the air bags were deployed. There was no reported fire. The vehicle was towed to an impound yard. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 18,000. The insurance deemed the vehicle a total loss.

The rear cross traffic warning basically does not work. This is very dangerous as I have been in the process of back out of a parking space and there will be a car right behind me or approaching very close to my car, and I get no warning at all. It also does not warn me where a person is walking behind my car. The BMW dealership said I needed a software update, but that did not fix the problem. The rear cross traffic warning has never worked. I had my car for almost one year and have never gotten a warning. After researching this issue online, I found out this is a common problem with all BMW owners. This is extremely dangerous! I have owned less expensive cars that had great rear cross training warnings. Very frustrating!

The active and passive safety systems would disable themselves and I would get the following errors from the vehicle. 1. Rear Differential lock 2. Four-wheel drive system 3. Chassis stabilization 4. Drivetrain malfunction 5. Reduced driver assistance 6. Traction control reduced or off 7. Dynamic stability control 8. Dynamic traction control When these errors came up on the multimedia screen it would say that it was ok to continue to drive and to call and make a service appointment, no need for BMW roadside assistance. The following systems would be affected or turned off automatically. 1. Lane keep/lane departure assist 2. Blind spot monitoring 3. Cruise control 4. Forward collision warning/braking 5. Pedestrian warning/mitigation 6. Auto hold 7. Auto high beam assistant 8. Remote start 9. Side collision avoidance 10. Intelligent safety 11. Drive recorder 12. Back-up assistance 13. Auto park assistance 14. Active protection 15. Dynamic stability control 16. Dynamic traction control 17. Hill descent control 18. Speed limit information 19. Speed limit assistance 20. Park distance control 21. Cross traffic warning The warnings for these systems could come on right after starting the vehicle or anytime you are driving. What happens when the above systems are not working properly is the car can and will cut the throttle, that can be a temporary event or during the entire drive. It has happened to me where the throttle pedal and throttle response was working as normal then getting onto the freeway the systems went crazy and the gas pedal stopped working. So either the car comes to a stop or you stop the car. When stopped you have to put the vehicle in park, turn it off, turn it back on and put into drive and hope this resolves the issue so you can continue to drive. Sometimes it works and everything will be fine the rest of the drive, other times it doesn’t.

The Sunroof spontaneously exploded, putting all occupants of the vehicle in danger of injury from the glass and/or collision as a result of the sunroof spontaneously exploding. As there have been several class action lawsuits filed against BMW over the past decade for similar issues, it is clear that the sunroof is defective in design, manufacturing, materials and/or workmanship. Furthermore, BMW has exhibited negligence as BMW has a knowledge of the defect in the sunroofs and never disclosed to owners or lessees that the defect exists or that drivers and occupants of the vehicles are at risk and that vehicles equipped with the sunroofs expose drivers and passengers to a risk of sudden explosion or shattering. This is a gross deviation from the duty of ordinary care owed to consumers.

The car's start and stop feature due to the way it is programed started up the car when it was already turned off in a garage causing carbon monoxide to fill up in the garage. There is no way to turn off the start/stop feature on the car to protect yourself or to make sure it's off. Very confusing and can create a risk of a person being hurt or killed due to the confusion of how the system works. This is a very dangerous situation.

I purchased a 2022 BMW X5 on AUG 29th as a birthday gift to myself and never imagined that less than three months later, I would have a near mishap that could have ended my life and others nearby. On Nov 26th, as I was driving my vehicle, I received a notification not to proceed driving and to pull over because the system noticed a brake system malfunction. At that moment, I proceeded with caution to a safe location and the breaks begin to resist below my feet. I immediately called roadside assistance to send a tow truck. Afterward, I phoned BMW Honolulu to make them aware of my situation and asked for a loaner vehicle and was told I would not be able to get one. However, after stressing how important I needed one, I was given a BMW 340i series below the standards of my purchase. I was briefed that my brake booster needed to be replaced. Receiving this information caused me to lose confidence in the vehicle and the company's ability to provide me with a safe and secure product. To add, I was mentally affected given the critical severity this issue could have caused me, my family, and others. I scheduled a meeting with sales manager Wallace Ma at Bavarian Motoren Works Honolulu on Thursday, Dec 1st to make him aware of my intentions to involve the corporate office so I could give him an opportunity to make things right within the scope of his position. During our meeting, I stressed how important it was that I am given a new vehicle mimicking the same features while duplicating my initial agreement. On Dec 2nd Mr. Ma contacted me via phone to let me know he'll move forward with handling the issue locally in the dealership to avoid long delays and processes with corporate. On Dec 3rd, we agreed on the 2023 BMW X5 that mimicked my initial vehicle. However, once again, BMW failed and the new vehicle did not have all the same features. On Dec 21st, I contacted corporate and spoke with Destiny who informed me that corporate could not do anything.

I put my car in reverse this evening and the screen kept clicking and unclick the back up assistance button. The steering wheel was moving on its own. I was not controlling it. The brakes were hard and I could not press down more than 1/5-1/4 of the way. The car was not in my control. After an hour on the phone with support and reporting the issues they advised they would tow it. I was able to put the car in reverse push a button off that was selecting without being pressed manually near the driving shifter to get the car to drive normally. At home the same issues continued when I tried to put it in reverse. Even when shifting to drive these problems persisted until I pressed actual tangible buttons in the car to try and move it out of that mode. I am not able to back the car up properly. I have had this issue before on a smaller way where in different scenarios I am unable to press the brakes. The brakes are hard like trying to press on a brick wall. This has happened when driving, when turning the car on and when backing up but usually it would shift back to normal within a few seconds. Today was different with the screen blipping selecting and deselecting the item. I have videos of the incident on my phone.

Drive Train Malfunction. At about 1500 miles on the vehicle, while driving on a highway, the vehicle automatically shifted to Neutral. The vehicle came to a full stop on a highway. This could have been a multiple car accident if the cars were going at highway speed. BMW SOS called me saying they received a Drive Train Malfunction alert. They had me pull over, asked me a few questions about the car and roads and let me go back on the road. I reported the issue to the manufacturer who inspected it but said the issue cannot be reproduced.

High pitched squeaking noise when steering (at~800 mi) -> Inconsistent resistance (at~1,200 mi) -> Delayed Steering (at~1,600 mi). A high-pitched squeaking noise happens in steering every time driving over 15 minutes. I took it to the dealer for repair at ~1,000mi on 9/29/2022 and 10/4/2022. They confirmed the problem and recorded the noise. They said they couldn't fix the problem after some attempts. They promised the X5 is safe to drive while waiting for the parts. But the steering starts to show inconsistent resistance. On 11/9, I called the dealer, and they said BMW hasn't sent them the parts. I talked to BMW NA customer satisfaction for help. The representative said she will escalate the case, but nobody ever contacted me until I contacted them again on 1/2/2023. Then the representative told me to wait 20-25 days for their administrative review. But after 20 days, the representative suddenly told me the review required BMW engineer's inspection. I told them they're welcome to inspect the X5, but the engineer never contacted me. On 2/7, my mom experienced delayed steering, and she was terrified. We basically haven't driven the car for safety concern. Since the delayed steering happened, BMW NA suddenly changes their attitude and urges me to drive the X5 to the dealership. Should I wait for NHTSA to inspect the car? Or I can just give it to the BMW dealership?

The Pirelli P-Zero tires that came factory equipped on my 2022 BMW X5 have experienced 3 separate sidewall failures in less than the first 20,000 miles on the vehicle. The tire sizes are staggered, 275/40r21front and 315/35r21 rear. The first instance occurred on 07/26/2022, traveling down the interstate, when both passenger side run flat tires blew out the sidewalls at approximately 15,000 miles. The sidewalls blew out to a point that the “run flat” functionality of the tire was compromised, requiring BMW to tow the vehicle to the nearest BMW dealership. At the time of the failure, a alert immediately appeared on the vehicles screen informing of the loss of tire pressure. The next incident occurred on 10/08/2022, at 19,900 miles, I was in my garage, showing my vehicle to a friend from out of town, when I noticed a large slit in the sidewall and a bulging section around the slit on my front driver’s side tire. The tire is currently still pressurized, but is not safe to continue operating.

2022 BMW X5 Adaptive Cruise Control (a very expensive option) will not reliably stop or accelerate your BMW. It is dangerous and unsafe and should be eliminated until it will brake safely. I have a video that I was unable to upload. This system if left to stop your vehicle will crash a occupants into a stopped vehicle. Always brakes to late. Scares all occupants. Not safe to use in traffic, not safe on the highway, it’s not safe, period. How is BMW permitted to sell an advanced cruise control system, that is to safely stop and accelerate a bmw if it doesn’t? If it can’t stop a vehicle autonomously with a driver actively engaged, what distinguishes this from standard cruise control that requires a driver to be fully engaged. In 2022, and since 2000, this is not advanced cutting edge technology. DONT BY A BMW, THEY DONT CARE IF THEY ARE SELLING A DANGEROUS SYSTEM. I WOULD NOT USE THIS SYSTEM IF IT WAS FREE. Brakes have to work 100% of the time. Anything less when it comes to braking your vehicle is VERY DANGEROUS.

Received the vehicle less than a week ago, rear right damper/shocks need replacement.