2022 Buick Envision Complaint Log

The contact owned a 2022 Buick Envision. The contact stated that while driving at approximately 15 MPH, another vehicle failed to yield and collided with the contact’s vehicle. The contact stated that all of the air bags deployed. The contact stated that due to the steering air bag deploying, the emblem on the steering wheel column caused a severe arm injury. The contact was transported to a local emergency room and sustained severe burns on the forearm and wrist, as well as whiplash. A Police report was filed. The vehicle was towed and destroyed. The dealer was contacted. and referred the contact to the manufacturer for further assistance. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 30,000.

I started the car. Backed out of my driveway. Put into drive. The car stalled I shifted to park tried to restart. It wouldn’t. At that point I tried to put car into neutral I couldn’t. There is no way to shift this car into neutral. ( I checked with service department at gmdealer). This alone is dangerous the car cannot be moved. Anyway the car was towed to a dealer who fixed it. It was th fuel pump power module. The dealer and tow truck driver both told me this happens at least 5 times a week. There is no recall on this. My biggest concern is I could be on any road going high speeds and this part can fail. This is a death trap. There was no warning lights or messages to be found. PLEASE TAKE THIS MATTER SERIOUSLY SOMEONE IS GONNA DIE.

Telematics module drained my battery mid drive. Car shut off on highway. Module malfunctioned and caused safety features to malfunction. After communication with Dealership, OnStar, ultimately GM refuses to issue a recall on the module. This is a NATIONWIDE issue with GM Telematics Module. Warranty will not cover the module on any of these vehicles. Someone is going to sustain serious bodily injury or maybe even die eventually if this issue isn’t resolved. Dealerships are telling drivers it is ok to drive like this. My car shut off on me twice. I had to buy two new batteries because the module continues to suck the life out of them. Serious safety issue not only to self but unsuspecting drivers because there is NO WARNING! Please help the millions of people nationwide who are having issues with their GM vehicles that have malfunctioning Telematics modules before someone gets hurt or dies!

The OnStar Telematics Module has malfunctioned and is causing SAFETY FEATURES to malfunction. It is causing the following to occur to the vehicle: 1. The faulty module is causing the car to shut OFF UNEXPECTEDLY MID DRIVE. Losing control of the vehicle instantly. No steering, no gas, no brake, no gear change. THIS can cause a CATASTROPHIC ACCIDENT at higher speeds on the highways. The battery is completely drained when technicians inspect it but the alternator is working properly. 2. Causes the vehicle’s safety features to malfunction and give alerts such as “Service Driver Assist”, “Lane Departure Unavailable”, “Forward Collision Assist Unavailable”, “Steering Control Unavailable Soon”. 3. Causes GPS, WiFi, and location system to fail. 4. OnStar safety button do not work 5. Causes the engine light to go on and off and causes the cars idling to run erratically. 6. The module causes NEW batteries to drain quickly, less than a year after purchase. I have had the car shut off on me twice MID DRIVE, I was lucky to be in areas of less concern and harm. I’ve had to purchase two batteries since the module malfunctioned. Less than a year apart. The dealership confirmed it was the Telematics Module January 2025. They have confirmed the part is on backorder and not covered under warranty. NO INDICATORS were given when the car shut off BOTH times that I may have noticed or heard.

The contact owns a 2022 Buick Envision. The contact stated while driving 35 MPH and depressing the brake pedal, the vehicle failed to respond. The message "No Lane Assist - Caution" was displayed. The contact pumped the brake pedal until the vehicle responded. The contact was able to pull into a parking lot. The vehicle was towed to the dealer, where the contact was informed that the failure was related to the brake system computer chip. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where the same repair was performed. Additionally, the contact stated while starting the vehicle, the messages indicating transmission and steering failures were displayed. The vehicle was taken to the dealer, where the contact was informed that the failure could be related to the body control module (BCM). The vehicle was being diagnosed. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 11,000.

The contact owns a 2022 Buick Envision. The contact stated that while driving approximately 40 MPH and coming to a red light, the brake pedal was depressed; however, the vehicle failed to stop immediately. The contact shifted to neutral before the vehicle came to a complete stop. The engine continued to rev abnormally as if the vehicle was accelerating. After several minutes, the engine stopped revving excessively, and the contact was able to continue driving. There were no warning lights illuminated. The contact stated that excessive force was needed to depress the brake pedal. The contact stated that the failure was intermittent. The vehicle was taken to the dealer however, the dealer was unable to determine the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 21,000.

Park Assist was not installed during production with retrofit to be done. Vehicle was manufactured in June 2022. Still no retrofit. Safety issue!!

Service safety restraint message displays. Sunroof, all parts will not function when attempted. Nothing happens. Airbag light indicates "off" Safety is critical in a vehicle and must be reliable and function properly. Vehicle servicer has confirmed the safety restraint issue, but sun roof issue is pending servicers confirmation.

The collision warning system allows you to choose whether you want beeps or just seat vibration. I always chose beeps. But the vehicle randomly switches out of this and goes to seat vibration without me doing anything. This has happened numerous times, and the first time contributed to me, backing into another vehicle. I asked, my service department to check it and of course nothing showed up because it happens randomly. Just yesterday as I was pulling into my garage I was waiting for it to beep and nothing. So I put it in park and checked the vehicle settings, and once again, it was not on beeps, although I had never taken it off. I’m disgusted with the safety feature that is not working.

Purchased new in March 2023 -Repair Safety Restraint System failed (alert signal) failed late June 2023. Inspected at the Dealer/mechanic on July 11 2023, and it was determined the Safety Restraint System panel was defective. Part ordered late June early July 2023 (estimate). Part was backordered and not available for installation August 31 2023. Service department failed to notify me that the part was in. I had to call them. Appointment was set for Replacement part to be installed on September 6 2023. In the meantime a new alert appeared (Check engine light). I notified the service department of the new issue (check engine ) and the need for them to inspect that. The vehicle was due for an oil change and rotation as well. Service department determined that the engine failure resulting in the (check engine light) was due to a defective fuel pump/injection system. Part ordered and an appointment was set. Replacement part was installed on September 12 2023. Literally three days later, after the fuel pump/injection was replaced, another alert appeared (check engine light). September 15, 2023. This particular vehicle has major issues and I am contacting the dealer for a complete buy back and/or replacement vehicle. My safety and the safety of my passengers was at risk from the first minute the restraint system failure signaled. The part was backordered for a long while. I had no other form of transportation. The dealership did not offer a loaner vehicle or to pay for a rental car, nothing. In fact they did not seem concerned at all. Not concerned enough for the service department to place follow up phone calls to me with status updates over the many weeks I waited for the part to arrive. The car obviously has electrical and fuel injection issues straight from the manufacturing floor (which according to reports Buick is aware of). Ref. Edmunds and NHTSA reports. There are a host of reasons why my safety was at risk during the few mo of ownership.

On Wednesday, 06/07/2023, my 2022 Buick Envision Avenir suddenly displayed a large number of error codes on the dashboard. I was able to quickly identify that the only operation of the vehicle that was impacted seemed to be the brakes as I had to exert a much larger effort to slow the vehicle than normal and it obviously took a much longer time to stop. I had the vehicle towed to Scranton Motors in Vernon CT and they have basically told me that they "can't replicate the problem" and that I should, "bring it back if it happens more consistently." As this is the brakes we are talking about, "happening more consistently " might end up in me not being able to bring it back due to a potentially fatal crash that may result from driving this vehicle for over an hour twice per day on my way to work. I have opened a case with Buick, and told the dealer that I do not feel comfortable picking up the vehicle at this point.

The Buick died due to a fuel pump control module. This happened in a busy intersection. We were unable to force car into neutral so it could be pushed out of traffic . Ninth minutes later a tow truck showed up and had to drag car onto roll back. We have exhausted attempts with GM and its dealers and no answers. I also have a 2021 Gmc pickup with push button start and same problem. This is a major safety problem and a danger to driver and passenger .

New Buick Envision 2022 has ongoing engine and powertrain issues. Vehicle has been returned to the dealer service department for squeaking sounds coming from the engine when manually turning car off, coolant smell coming from engine and loud whistling sound when accelerating in speed. Symptoms occur when engine is warmed up and driven for a period of time. Since purchasing the vehicle on October 15, 2022, it has been in service for approximately 72 days - with stated repairs, per the dealer - turbo hose replacement followed by the replacement of the turbo. Picked car up on February 1, 2023 after being in service for 54 days - took the vehicle 90 miles out of town and the engine squeaking/squealing sounds are just as prevalent and consistent, and can still smell coolant. The vehicle engine issues are a safety issue. No consumer should have to endure the immeasureable stress and inconvenience of buying a brand new vehicle with these maintenance issues, let alone any issues at all. The car now has approximately 2700 milles on it.

Purchased 2022 Buick Envision on October 15, 2022, currently has estimated 2400 miles. One month after purchase at 2200 miles, November 16th, a squeaking noise started coming from engine when you turn the vehicle off. Additionally, engine makes a whistling sound when accelerating/ changing gears. Took vehicle into service station, showed service tech the recorded incidents on video, it was indicated it was the turbo hose causing the engine noise. Buick Morrow, GA service station kept vehicle for two weeks - indicating time needed to order hose/replace the turbo hose. Picked vehicle back up on Monday, December 5, 2022, the squeaking sound returned - recorded incidents. Vehicle engine continue to whistle when accelerating. I am scheduled to return my vehicle back to the Buick Morrow, GA service station today, December 9th to have the same reported issue looked at again.. Note: Filed a complaint with corporate and have requested the issue be escalated due to my concerns with the vehicle safety.

This is my 2nd complaint regarding this car. On, 11/5/22, I was making a left hand turn on a highway, and heard a humming sound, that was elevating like the sound of an airplane. At first I thought it was coming from the music that was playing. I turned it down and the noise was still there. The screen then went black and had red writing on it. I have to have one set of gasses to drive and another pair to see up close. My GPS talks thru the screen and started talking, because I was turning, and I was unable to change glasses quickly enough to see what it said. I did report it to one of the owners of the dealership at the time, but received no answer back. when I went to have the oil changed recently and have the heated seat modules installed, I asked them to pull up the codes, to see if it would show what happened. The service guy told me that when that happened it was because the car had lost communication with the computer. He gave me a copy of the codes list, but I'm not sure if it is a complete list or not

Car applied emergency braking when it should not have (and could have caused an accident)! Details: Driving approx 20 mph in traffic on highway in Houston. Approx 3-4 car lengths behind vehicle in front of me. There were cars to the left and right of us, .. they were staying within their lanes. For no apparent reason, the automatic braking system applied the brakes. The four of us in the car were jerked forward. Luckily the driver behind us was not tail-gating, or we would have been rear-ended. Note: This was a National rental car I had in Houston this past weekend. Nonetheless, I want to report this as this apparent software and/or sensor bug seems like a major safety risk to me. I tried to find a way to report this to Buick too, but they don't make it easy to find a way to report a safety complaint : (

On 10/12/22 I was stopped at a red light. I was the first person in line at the red light, right at the entrance to the NYS Thruway. When the light turned green, my car locked up and I was unable to proceed. People were honking at me but the car would not go out of park. Some road construction workers ran over to the car to see if they could push it out of traffic. I kept trying to turn it off and restart it. Finally, after many attempts it finally went into drive. The light was now red again, but the construction workers, held up oncoming traffic and told me to just go. I was on the same road as the the dealership where I leased it, so I called them, told them what happened and that I was on my way there. I had also received a message from Buick at the same time, saying it detected an engine/transmission problem with my car. The dealership told me not to bring it in, but I took it there anyway. I had lost my husband a month earlier, so I had no one to call at home to come get me. They kept it for a week, and said they couldn't find anything wrong, so had me pick the car up. They also said that someone had been driving it everyday, checking it, but you can see from the incident report, that they drove it a total of 3 miles. also, on the report that they put that I had said the check engine light was on. That is not true. I never told them that.

Service Safety Restraint System warning and Airbag light comes on and off multiple times a day. Onstar and Dealer state they cannot recreate issue or find a code. I have pictures of the warning. It is very distracting when driving and warning bells are sounding and messages are popping up that take my eyes off the road. This vehicle has ~2500 miles and began at ~2400 miles.

Purchase the vehicle new with fifteen miles in June 2022, 11/3/2022 Service Instrument Cluster failure happened during a vehicle software update in November 2022. 11/7/2022 Took the vehicle to a GM Dealer they performed a software update that was to correct the problem. However, a day later the Service Instrument Cluster light came on. parts for this are on back order. 8/04/2022 When driving, the gears are not shifting correctly; also, while driving, the RPM jump up, When I speed up to move over to the next lane or pass, the vehicle hesitated, the engine would accelerate, up, and the vehicle started moving slowly. I also notice in this new vehicle that when I turn off the car, there is a loud noise like knocking coming from the front of the vehicle that lasts for a few minutes after the car is off. When program the memory seat seems to mix up drivers 1 and 2 must reprogram several times and it still doing the same thing. When I pruchased the car I was told the chip would be in between September and October and would be considered a recall having them put in. now it indefinite with no time frame of when the chip will be available. The purchased price and paid for this car included heated seats front and back. Paid for items not equipped on the car.

My vehicle still has a delay or hesitation with the shifting of gears while driving, causing a loss of power. At random times the vehicle has lost power while driving. Additionally, when the vehicle is turned off, there is a loud noise (knocking) coming from the front of the vehicle. Also, while driving there has been a burning smell. The vehicle is again scheduled for repair of the persistent issues that GM-certified specialists say the issues could not be duplicated. Recently the infotainment center blacked out after being the software updated. The screen produced issues with a variation of colors which disabled the use of the infotainment for several hours with the screen frozen. This is my second report of the same concerns with the same vehicle reported on 2/22/2022 as this vehicle is only six months young. The vehicle was inspected by GM's branding inspector in April of 2022. GM informed me that they did not find any issues at that time, but offered a settlement of repairs of 50,000 rewards points unbeknownst to me. As of June, GM offered another settlement offer of repairs only. However, GM has stated there are no issues. A lemon law warranty claim will be submitted.

What component or system failure or malfunction, and is it available for inspection upon request? AUTO STOP/START-POSSIBLE TRANSMISSION How was your safety or the safety of others put at risk?- The issue is the AutoStop feature and the transmission. When driving, it appears that the gears are not shifting correctly; also, while driving, the RPM has reached a high level of 5 multiple times, which is now a cause for concern. My minor son and I were driving today, and an 18 wheeler started veering into our lane. When I sped up to move over to the next lane, the vehicle hesitated, the engine revved up, and the vehicle started moving slowly. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle is en route to the dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO ? The issue is the AutoStop feature and the transmission. When driving, it appears that the gears are not shifting correctly; also, while driving, the RPM has reached a high level of 5 multiple times, which is now a cause for concern. My minor son and I were driving today, and an 18 wheeler started veering into our lane. When I sped up to move over to the next lane, the vehicle hesitated, the engine revved up, and the vehicle started moving slowly.

The contact owns a 2022 Buick Envision. The contact stated that the vehicle was parked in the garage while he was working in the yard with the vehicle fob in his pocket. The contact stated as he walked into the garage, he noticed that the vehicle was running on its own. There was no warning light illuminated. The contact sat in the driver's seat, put his seatbelt on, depressed the brake pedal, pushed the turn off button and the vehicle turned off. The contact stated that the fob alone could not start the vehicle as the vehicle was designed to only start when he got in the driver seat, locked the driver's door, put his seatbelt on, and pushed the start button while in possession of the fob. The contact also attempted to start the vehicle with the fob alone several times to determine whether the fob alone could start the vehicle, but he was not successful. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 1,415.