2011 Buick Lucerne Complaint Log

The vehicle’s instrument cluster appears to be a non-original unit that may not be correct for the model year. The cluster is responsible for displaying the odometer and communicating with other vehicle systems. After purchase, I observed that diagnostic scan tools could not consistently access or communicate with multiple modules, and an experienced mechanic indicated the instrument cluster may be incompatible with the vehicle’s configuration. Because the odometer reading is displayed through this component, there is concern that the mileage may not be independently verifiable. The vehicle otherwise operates, but diagnostic communication inconsistencies raise questions about the reliability of system-level data. Additionally, there does not appear to be any service documentation indicating that the instrument cluster or odometer system was replaced, repaired, or recalibrated. This creates uncertainty regarding how the current mileage reading was established. The inability to fully verify mileage and system data may affect maintenance accuracy, resale valuation, and overall confidence in vehicle information.

Fuel pump relay is overheating to dangerously high temperatures. At least 211 F degrees. Causes the fuel pump fuse to melt leaving me stranded. Immediate replacement of the 20 AMP fuse is necessary to get the car running again. The fuel pump relay gets really hot even if the AC is not on. Waited for hour and a half in near 100 F degree heat for a tow truck to it home. I’m lucky the car did not catch on fire. I know quite a few of the Buick Lucerne’s have had recalls regarding this item. Picture of the actual car is included. No police report was necessary as this was a breakdown situation. This has utterly disrupted my life because I do not have access to a car with good air conditioning until this problem is repaired.

Passenger rear tire blew out the side wall all around the tire. The dealer that installed the tire has it for warranty. It was an large noise and I was able to pull to the side of the road immediately without loosing control. Yes the problem was reported to the dealer that put the new Falken tires on my car in September of 2025. The tires only had about 2,000 miles. My tire has tire pressure monitors on it, they did not alert me to a low tire pressure. I do have a few pictures of the tire showing the whole side wall blew out all around the tire. I am concerned for the safety of my family and anyone else that has this tire. I still have 4 of these tires on my car and I am worried that if another one blew out, it could end up in a serious crash.

Vehicle purchased used through Carvana. Battery installed at purchase was approximately 10 years old and later failed, causing starting issues and an instance of power loss while driving that left the vehicle stranded. Battery has been replaced and original battery retained.

Several malfunction indicator lights in dash appeared suddenly. Car would not start after shutting off. Finally started and drove to repair shop. Diagnosed as faulty ride height sensor. Shop searched for part at several dealers and online and found the part was discontinued in 2021. I contacted Buick and was offered $1500 off on a new GM car. I have not received any suggestions on how to repair the car or remove malfunction indicator lights which I specifically asked for. The repair shop is waiting for me to find the part and I have not been able to find one. Dealers have no answer and neither does Buick. The repair shop says it will start if sensor is unplugged but suspension will not work and dash will still have malfunction indicator lights. It is my opinion to operate under these conditions, it would definitely be hazardous.

The contact owns a 2011 Buick Lucerne. The contact stated that after several attempts the vehicle failed to start-up without warning. Upon investigation, the contact linked the failure to the circuit board which was in the rear back seat. The contact stated that the rear seat latches had rubbed against the circuit box, causing the circuit to overheat. The circuit board was replaced. The contact then stated that upon entering his vehicle while in a parking lot, blueish colored smoke was coming from the vehicle. The contact removed the back seat and saw that the circuit board had started melting. The Police were first called to the scene and the Fire Department then arrived and was able to extinguish the smoke before the circuit board caught on fire. Neither a Police report nor a Fire report was filed. The vehicle was towed to the dealer where it remained. The manufacturer was also notified of the failure and a case was filed. The vehicle had yet to be repaired. The failure mileage was 198,000.

ABS LIGHT AND STABILITY CONTROL LIGHT ON. SO I HAVE NO ABS FUNCTION OF THE BRAKES. HAD FRONT WHEEL BEARING REPLACED BUT DIDN'T FIX THE ISSUE. ABS AND TRACTION CONTROL MODULE LIGHT STILL ON.

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE BRAKE LINE WAS FRACTURED. THE CONTACT NOTICED THE FAILURE WHILE HIS WIFE WAS REVERSING OUT OF A PARKING SPACE WITH THE BRAKE PEDAL DEPRESSED. THE CONTACT STATED THAT THE BRAKE PEDAL WENT TO THE FLOORBOARD. THE CONTACT ADDED BRAKE FLUID TO THE VEHICLE AND DROVE TO HIS DESTINATION. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN SAW BRAKE FLUID LEAKING FROM THE BRAKE LINE. THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE BRAKE HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT MENTION THAT THE PASSENGER SIDE BRAKE HOSE SHOWED EVIDENCE OF A FRACTURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,465.

BRAKE LINE EXPERIENCED A CATASTROPHIC FAILURE RESULTING IN A RAPID LOSS OF ALL BRAKE FLUID AND COMPLETE LOSS OF BRAKES WHILE ON A CITY STREET. CAR WAS TOWED TO THE REPAIR SHOP WHERE IT WAS DETERMINED THAT ALL BRAKE LINES WERE SEVERELY RUSTED FROM THE OUTSIDE AND ONE HAD FAILED. THIS CAR WAS ALWAYS GARAGE KEPT AND VERY INFREQUENTLY DRIVEN ON SALTED STREETS. ALL BRAKE HAD TO BE REPLACED. I THINK IT IS UNREASONABLE THAT BRAKE LINES SHOULD RUST OUT AND CAUSE SUCH A FAILURE. SOMEONE COULD HAVE BEEN KILLED. A PERSON DOES NOT THINK OF THEIR BRAKE LINES AS REQUIRING CONSTANT INSPECTION, LIKE ONE MIGHT KEEP AN EYE ON THE TREAD ON THEIR TIRES.

ENGINE STOPPED RUNNING WITH NO WARNING. IT WAS REPAIRED BY THE DEALER AT NO COST UNDER TECHNICAL SERVICE BULLETIN (TSB) 15-NA-051. IN ADDITION TO THE REPAIRS SPECIFIED IN THE TSB, THE DEALER HAD TO REPLACE THE REAR FUSE BOX AND REPAIR THE WIRE TO THE FUEL PUMP BECAUSE THEY WERE BOTH DAMAGED DUE TO OVERHEATING. THIS IS A FIRE HAZARD WHICH SHOULD HAVE BEEN MADE A RECALL INSTEAD OF AN EXTENDED WARRANTY.

THE CAR WOULD NOT START WHEN I ATTEMPTED TO START IT TO GO TO WORK AND HAD TO BE TOWED IN FOR REPAIRS. THE FUEL PUMP WAS FOUND TO NEED TO BE REPLACED. ONE WEEK LATER THE CAR AGAIN WOULD NOT START AND HAD TO BE TOWED FOR REPAIRS. THE PROBLEM THIS TIME WAS THE REAR FUSE BOX THAT WAS SHORTED OUT DUE TO THE BRACKET RUBBING AGAINST IT, WHICH SEEMS TO BE A COMMON PROBLEM FOR THIS MODEL. A RECALL SEEMS TO BE INDICATED BECAUSE OF THIS.

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND THE KEY FOB DID NOT WORK. WHEN THE CONTACT ATTEMPTED TO UNLOCK THE VEHICLE WITH THE KEY FOB, SHE BECAME LOCKED INSIDE THE VEHICLE. THE CONTACT HAD TO MANUALLY UNLOCK THE DOOR ON THE PASSENGER SIDE TO EXIT THE VEHICLE. IN ADDITION, THE ELECTRICAL SYSTEM DID NOT WORK AND THE CONTACT SMELLED A BURNING ODOR. ALSO, THE VEHICLE MADE GRINDING AND CLICKING SOUNDS EVEN WITH IT BEING OFF. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER THAT DESCRIBED THE FAILURES. THE CONTACT CALLED COGGIN BUICK GMC IN JACKSONVILLE (7245 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 638-1115) AND WAS INFORMED TO HAVE THE VEHICLE TOWED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 112,000.

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO BUICK GMC OF BEAVERTON (503-298-4062, LOCATED AT 9155 SW CANYON RD, PORTLAND, OR 97225) WHERE IT WAS DIAGNOSED THAT THE REAR FUSE BLOCK IN THE FUEL PUMP RELAY MELTED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CALLED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.

The contact owns a 2011 Buick Lucerne. The contact stated that while using the front driver's side interior door handle to exit the vehicle, there was an abnormal cracking sound coming from the door. The contact stated that the failure had occurred on several occasions. The vehicle was taken to an independent mechanic, where the front driver's side door handle was replaced approximately 4-5 times. The vehicle was recently repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 28,000.

ON 9/1/18 I DROVE MY CAR ALL MORNING LATE THAT NIGHT WHEN I WENT TO DRIVE AGAIN IT WOULDN'T START AND I COULD SMELL A LITTLE BURNING. CHECKED THE FUSE BOX AND IT HAD BLEW OUT A COUPLE OF FUSES SO WE CHANGED THEM. 3DAYS LATER IT DID THE SAME THING WE CHANGED THE FUSES AGAIN AND ONCE AGAIN THE BLEW NOW WHEN WE CHANGED THEM IT WON'T START AT ALL. I HAD TO KEEP CHANGING THE FUEL PUMP FUSE AND A DEALER SAID IT WAS BECAUSE OF THE METAL OF THE SEAT TOUCHING THE BOX .

THE FUSE BOX THAT IS UNDER THE BACK SEAT KEEPS SHORTING OUT THE RELAY FOR MY FUEL PUMP. SOMETIMES MY CAR STARTS SOMETIMES IT DOESN'T.

CAR WAS STATIONARY, AND ATTEMPTED TO START. ENGINE WAS NOT GETTING GAS. DEALER IDENTIFIED REAR FUSE BOX/FUEL PUMP RELAY WAS SHORTED OUT. HE STATED THIS COULD HAPPEN AT ANY TIME- STATIONARY OR GOING HIGHWAY SPEEDS. SHORT IN FUSE BOX COULD RESULT IN FIRE. SHORT WAS PROBABLY CAUSED BY REAR SEAT BRACKET RUBBING ON FUSE BOX, AS EVIDENCED BY MARKINGS ON FUSE BOX. THERE ARE MANY SIMILAR COMPLAINTS ON THIS SAME ISSUE ON INTERNET SITES. WHY HAS THIS NOT BEEN INVESTIGATED?

A MANUFACTURER DEFECT EXISTS IN THE AREA OF THE REAR FUSE BOX LOCATED UNDER THE REAR SEAT ON THE LEFT SIDE. THE SEAT BRACKET APPLIES PRESSURE TO THE FUSE BOX COVER DEFLECTING IT FROM ITS STANDARD POSITION. THIS DEFLECTION PUTS LATERAL PRESSURE ON THE FUEL PUMP RELAY. THIS LATERAL FORCE CAUSE AN WEAKED CONTACT BETWEEN THE RELAY AND THE FUSE BOX CONNECTORS. INCREASED ELECTRICAL RESISTANCE CAUSES THE RELAY TO OVERHEAT AND MELT ITS BASE AND FUSE BOX. THE HEAT IS INTENSE ENOUGH TO CASE THE CONTACT PINS OF THE RELAY, AND SOCKET OF THE FUSE BOX AND SOFTENS THE METAL FURTHER DEGRADING THE CONTINUITY AND INCREASING RESISTANCE. THIS MANDATES A REPLACEMENT OF THE FUSE BOX SINCE SIMPLY REPLACING THE RELAY AFTER THE HEAT DAMAGE MAY NOT BE SUFFICIENT TO REMEDY THE DEFECT. A MANUFACTURER TSB EXHISTS HOWEVER, THIS COMPONENT IS MORE LIKELY TO FAIL ON A LONGER HIGH SPEED DRIVE. IF IT FAILS AT SPEED, VEHICLE CONTROL ISSUES MAY ARISE AMONG WITH DRIVER PANIC WHEN THE ENGINE STALLS AT HIGHWAY SPEEDS.

ON MARCH 28TH, 2018 MY VEHICLE A 2011 BUICK LUCERNE WITH 162,554 MILES ON IT, WOULD NOT RESTART AFTER MAKING A TWENTY-MILE TRIP TO TAKE MY GRANDCHILDREN TO SCHOOL. I PARKED ON THE SIDE OF THE ROAD IN FRONT OF MY MOTHER'S HOUSE TO VISIT, AND UPON MY ATTEMPT TO LEAVE, THE VEHICLE WOULD NOT START. THERE WERE NO WARNING INDICATORS, STRANGE NOISES, OR SMELLS THAT WOULD LEAD ME TO BELIEVE THE FUSE BOX FAILURE, LEADING TO THE BOX MELTING. WHEN A BATTERY GOES BAD, IT SMELLS LIKE SPOILED EGGS, HOWEVER IN THE CASE OF MY VEHICLES FUSE BOX MELTING THERE WAS NO TOXIC SMELL(S), THAT IS A GOOD THING SINCE NO PASSENGERS SUFFERED FROM MELTING PLASTIC FUMES, I GUESS. I TOOK MY 2011 BUICK LUCERNE TO THE DEALER'S SHIP BECAUSE MY VEHICLE WOULD NOT START. UPON THE TECH DIAGNOSES THE FUSE RELAY HAD MELTED, AND THIS WAS ONE REASON THE FUEL PUMP WAS NOT RECEIVING POWER TO SEND FUEL TO THE ENGINE. MY NEXT CONCERN IS THE PLACEMENT OF THESE COMPONENTS IN THE VEHICLE, THEY ARE LOCATED UNDER THE REAR PASSENGER SEATS. IF THE VOLTAGE, FUSE BOX MELTS AGAIN SOON, THE POSSIBILITY OF AN INTERNAL FIRE IS HIGHLY POSSIBLE AND THUS THE LOSS OF LIVES IS LIKELY. AFTER CONDUCTING MY OWN ONLINE SEARCH, THIS IS A PROBLEM THAT HAS BEEN OVERLOOKED IN THE PAST OR MINIMIZED IN ORDER OF IMPORTANCE FOR THE CONSUMERS SAFETY CONCERNS REPORTED AT VARIOUS DEALERSHIPS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

THE BUICK LUCERNE 2011 WE OWN HAD THE BATTERY EXPLODE UPON TURNING THE KEY. I AM WIFE/CAREGIVER TO 100% DISABLED VETERAN AND HIS SERVICE DOG. NORMALLY I WOULD HAVE PUT THEM BOTH IN THE CAR BEFORE TURNING THE KEY BUT LUCKILY ON THIS DAY I DID NOT OR WE ALL WOULD HAVE BEEN KILLED. THE CAR WAS IN THE DRIVEWAY WHEN THIS HAPPENED. WE IMMEDIATELY HAD CAR TOWED TO MECHANIC AFTER THE ACID AND SMOKE IN CAR HAD CLEARED. IT WAS DEEMED THAT BATTERY EXPLODED AS IT IS UNDER THE REAR SEAT AND WE COULD NOT SEE IT UNTIL THE SEAT WAS OUT. A NEW BATTERY WAS PUT IN BUT THE RESIDUAL ACID BURNING AND MELTING SEAT HAD ME TAKE IT BACK FOR FURTHER REPAIR. THE INSURANCE COMPANY FINALLY CONCEDED TO REPLACE THE 2ND BATTERY AND PUT NEW FOAM IN BACK SEAT AS THE 1ST NEW ONE WAS ALREADY CORRODING AFTER 2 WEEKS. IT WAS TOLD TO ME THAT THE INSURANCE COMPANY WAS GOING TO TOTAL THE CAR AS IT IS A LIFE THREATENING FIRE HAZARD BUT THEY CHANGED THEIR MIND AND HAD US PAY ABOUT $1000 OUT OF POCKET FOR NEW ALTERNATOR AS THEY CLAIM IT WAS THE CAUSE OF THE EXPLOSION. WE WERE TOLD IT WOULD HAPPEN AGAIN OR CAUSE A FIRE AS THE ENTIRE WIRING UNDER THE SEATS FROM THE ALTERNATOR IS DEFECTIVE. IT IS TERRIFYING TO BE IN THIS (OUR ONLY VECHICLE FOR TRANSPORT TO VA HOSPITAL TREATMENTS) CAR DAILY. WE WAIT ANOTHER EXPLOSION OR FIRE ANY MINUTE. THE DEALERSHIP REFUSED TO EXAMINE THE CAR FOR SAFETY AS THEY MUST BE EQUALLY AFRAID OR UNABLE TO ASSURE IT IS SAFE. PLEASE ADVISE OTHERS OF THIS LIFE THREATENING FIRE HAZARD BEFORE SOMEONE GETS KILLED. I PRAY IT WONT BE US, OR CAUSE AN ACCIDENT TO HARM OTHERS. WE STILL OWE $$ ON THIS CAR AS WE BOUGHT IT USED 2 YEARS AGO AND THE DEALER WILL NOT ASSIST IN HELPING US GET ENOUGH TO PAY THE LOAN BUT GLADLY TOOK MANY THOUSANDS OVER VALUE FROM US. PLEASE MAKE THIS PUBLIC TO SAVE LIVES.

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND AN ELECTRICAL BURNING ODOR WAS PRESENT INSIDE THE CABIN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP RELAY HAD OVERHEATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 160,000.

THE SEAT BELT WARNING BELL SOMETIMES DOES NOT BEEP UNTIL YOU ARE ABOUT A MILE DOWN THE ROAD, THIS HAPPENS ON BOTH DRIVERS AND PASSENGERS SIDE AND IT DOES NOT HAPPEN ALL THE TIME, THAT BELL SHOULD RING IMMEDIATELY WHEN THE CAR IS PUT INTO GEAR!

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE FUEL PUMP FAILED. THE CONTACT REPLACED THE FUEL PUMP AND FUEL PUMP RELAY HIMSELF. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THERE WAS EXCESSIVE HEAT NEAR THE LOWER PART OF THE DRIVER'S SEAT BY THE SEAT BRACKET AND FUSE BOX. THE CONTACT WAS CONCERNED THAT THERE MAY BE A POTENTIAL ELECTRICAL SYSTEM DEFECT OR A DEFECT CONCERNING THE FUEL PUMP OR FUEL PUMP RELAY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. WHILE DRIVING 60 MPH, THE ENGINE STALLED AND THE STEERING WHEEL SEIZED WITHOUT WARNING. IT TOOK THE CONTACT SEVERAL MINUTES TO RESTART THE VEHICLE. THE FAILURE OCCURRED ON SEVERAL OCCASIONS AND, EACH TIME THE VEHICLE STALLED, THE CONTACT WAS LOCKED INSIDE THE VEHICLE DUE TO THE ELECTRONIC LOCK SYSTEM WITHIN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT SERVICED THE VEHICLE HIMSELF AND FOUND THAT THE WIRING HARNESS HAD MELTED AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 118,000.

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. WHILE DRIVING AT A LOW SPEED, THE VEHICLE HESITATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE TRANSMISSION WAS NOT IN SYNC WITH THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED DUE TO EXCESSIVE TRAVEL IN THE THIRD CLUTCH PISTON. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WOULD NOT REPAIR THE VEHICLE BECAUSE THE WARRANTY EXPIRED. THE FAILURE MILEAGE WAS 117,000.

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE VEHICLE ACCELERATED UNINTENTIONALLY WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. IN ADDITION, THE DRIVER SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT DID NOT DISCLOSE IF A POLICE REPORT WAS FILED OR NOT. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NOT DIAGNOSED; HOWEVER, THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

BACKGROUND - I JUST WENT THROUGH THE IGNITION RECALL ON MY 2007 CHEVROLET COBALT. THE IGNITION SWITCH WAS REPLACED AND I AM COMFORTABLE DRIVING THE CAR NOW. THEN I RECEIVED RECALL 14299 ON MY 2011 BUICK LUCERNE (NHTSA CAMPAIGN ID 14V355) INVOLVING A SIMILAR IGNITION ISSUE. IT ALSO MENTIONED THE WEIGHT ISSUE OF ITEMS HANGING ON THE KEY CAUSING LOSS OF ENGINE POWER, BRAKING, ETC. THE RECALL PROVIDED THE SAME INTERIM INSTRUCTIONS AS THE COBALT, REMOVE EVERYTHING FROM THE KEY INCLUDING THE FOB. I TOOK MY BUICK LUCERNE IN FOR THE RECALL AND FOUND OUT ALL IT INVOLVED WAS ADDING TWO KEY RINGS AND AN INSERT IN THE KEY. AFTER THE RECALL IS PERFORMED IT IS SUPPOSED TO BE SAFE TO ADD PREVIOUSLY REMOVED ITEMS BACK ON YOUR KEY RING. I DO NOT UNDERSTAND HOW ADDING TWO KEY RINGS AND AN INSERT CAN CORRECT A WEIGHT ISSUE ON THE KEY. I HAVEN'T HAD THE RECALL PERFORMED YET BECAUSE I DIDN'T HAVE BOTH KEYS WITH ME WHEN I WENT TO THE DEALERSHIP. I AM TRYING TO UNDERSTAND IF I AM WASTING MY TIME DRIVING 40 MILES FOR WHAT APPEARS TO BE A GENERAL MOTORS SHAM. HAS THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION EVALUATED AND APPROVED THIS FIX? *TR

TL*THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 19,400. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. WHILE DRIVING INTO A RESIDENTIAL GARAGE, THE VEHICLE ACCELERATED INDEPENDENTLY. THE FAILURE CAUSED THE DRIVER TO CRASH THROUGH THE GARAGE AND INTO THE KITCHEN. THE FAILURE OCCURRED PREVIOUSLY CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE REPAIRED, BUT NO DIAGNOSTIC TESTING WAS PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 28,800.

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT IF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE...UPDATED 09-24-14 *BF

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART THAT WAS NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER HAS NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT WHEN ATTEMPTING TO MAKE A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,723.

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING INSPECTED, IT WAS FOUND THAT THERE WAS A SEVERE OIL LEAK DUE TO THE FAILURE OF THE PAN GASKET. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 15,000. UPDATED 11/19/13*LJ

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE CRUISE CONTROL WOULD ACTIVATE AT RANDOM. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH AND NOTICED THAT THE DRIVER'S SIDE VIEW MIRROR WAS OBSTRUCTING HIS VISION WHEN ATTEMPTING A TURN. THE VEHICLE WAS NOT DIAGNOSED OR INSPECTED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

I WAS DRIVING ON A HIGHWAY AND STOPPED AT A STOP SIGN--WHEN I ACCELERATED TO CONTINUE DRIVING THE CAR SHIFTED INTO THE GEAR FOR DRIVING IN THE SNOW. THE GEAR SHIFT STILL WAS IN DRIVE. IN THE SNOW DRIVE GEAR YOU GET A BUMPY RIDE AND CAN ONLY GO 30 MPH. I HAD ON STAR AT THAT TIME AND THEY TOLD ME TO TURN THE IGNITION OFF AND IT WOULD GET ME OUT OF THAT GEAR. I DID THAT TWICE AND IT WORKED. I BROUGHT THE CAR TO A DEALER IN FLORIDA AND THEY SAID IT WAS CAUSED BY A FAULTY FUSE--WHICH THEY REPLACED. THIS SAME THING HAPPENED TO ME AGAIN THIS WEEK; I NOW HAVE 34,000 MILES ON THE ODOMETER. TURNING THE CAR OFF ALSO WORKED. I WILL BRING THE CAR INTO BUICK TO HAVE IT CHECKED. MY CONCERN IS THAT THE CAR WILL SLIP INTO THE SLOW GEAR WHILE I'M DRIVING. HAS ANYONE ELSE REPORTED THIS PROBLEM. *TR

TL* THE CONTACT OWNS 2011 BUICK LUCERNE. THE CONTACT STATED WHILE DRIVING OUT OF A PARKING LOT AT 3 MPH THE VEHICLE ACCELERATED TO 90 MPH. HE MADE A ONE HUNDRED AND EIGHTY DEGREE TURN AND CRASHED INTO A WALL. THE CONTACT INJURED HIS KNEE AND HAND ON THE STEERING WHEEL. THE FRONT END OF THE VEHICLE WAS DAMAGED AND COULD NOT BE DRIVEN. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO AN AUTO BODY SHOP FOR REPAIRS. A REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 17,000.

2011 BUICK LUCERNE. CONSUMER STATES ISSUES WITH VEHICLE AND DESCRIBES A CRASH *TGW THE CONSUMER STATED THERE WAS A VERY LOUD NOISE EMITTING FROM THE VEHICLE WHICH LASTED ABOUT 30 TO 60 SECONDS. TWO DAYS LATER, THE NOISE RETURNED, BUT IT SOUNDED AS THOUGH STEEL WAS BREAKING. A WEEK LATER, THE CONSUMER AND HIS WIFE WERE INVOLVED IN AN ACCIDENT. THE POLICE STATED THE CONSUMER MADE AN ILLEGAL U-TURN AND THEREFORE, THE VEHICLE WAS T-BONED. THE CONSUMER BELIEVED HE AND HIS WIFE WERE INHALING TOXIC FUMES AND POSSIBLY PASSED OUT. AFTER THE ACCIDENT, THERE WAS A MUFFLED EXPLOSION THAT CAME FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TOTALED. *JB

2011 BUICK LUCERNE. CONSUMER WRITES IN REGARDS TO A SHIFT CONTROL LINKAGE *TGW THE CONSUMER STATED THE VEHICLE HAD A HISTORY OF JERKING WHEN THE ENGINE SHIFTED AND THE MOTOR MOUNT WAS FOUND TO BE BROKEN.

FRONT ENGINE MOUNT BROKE 11-13-2011 WITH 688 MILES. *TR

WHILE DRIVE ON FREEWAY AT ABOUT 60 MPH; WENT INTO A SLIT LEFT CORNER AND UPON EXITING THE CORNER THE STEERING HUNG UP AND WOULD NOT TURN BACK TO THE RIGHT. WITH MUCH PRESSURE ON THE STEERING WHEEL TO THE RIGHT THERE WAS A POP IN THE STEERING AND THE CAR RESPONDED TO THE RIGHT. WITH IN A MINUTE ON THE NEXT CORNER THE SAME THING HAPPENED. THE CAR WAS DRIVEN 10 MILES AND PARKED ABOUT 20 MINUTES. WHILE DRIVING THOUGHT THE PARKING LOT ON A 90 DEGREE LEFT TURN IT HAPPENED A 3RD TIME AND TOOK MORE FORCE TO GET THE STEERING TO FREE UP TO THE RIGHT. IT HAPPENED ONE MORE TIME BEFORE LEAVING THE PARKING LOT. THE DEALERSHIP THAT SOLD THE CAR TO USE WAS ACROSS THE STREET AND THE CAR WAS LEFT WITH THEM FOR REPAIR. THE DEAL WAS UNABLE TO GET THE CAR TO DO IT WHILE TEST DRIVING. BUICK AND THE DEALERSHIP REFUSE TO INVEST THE TIME TO OR MONEY TO GIVE US A ROOT CAUSE OR CORRECTIVE ACTION. THEIR SOLUTION IS TO KEEP DRIVING IT UNTIL THE PROBLEM IS PERMANENT OR WE CAN BRING IT IN AND THEY CAN SIMULATE IT IN THE SHOP. I'M DISAPPOINTED THAT HUMAN SAFETY IS NOT THEIR CONCERN. *TR

NEW BUICK LUCERNE DRIVER SIDE MIRROR DOES NOT COVER BLIND SPOTS. DEALER SAYS IT WORKS AS DESIGNED, AND "TO BE HONEST, YOU ARE NOT THE FIRST TO COMPLAIN ABOUT IT". IT WAS NOT CORRECTED. *TT

NEW BUICK LUCERNE DOES NOT HAVE ROOM FOR A SIZE 12 SHOE TO PROPERLY OPERATE THE BRAKE PEDAL. THE DEALER SAYS THAT THE PANEL UNDER THE DASHBOARD IS IN THE CORRECT POSITION. THE PROBLEM WAS NOT CORRECTED. AT TIMES, THE SITUATION PREVENTS PROPER APPLICATION OF THE BRAKES. *TT

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE PARK ASSIST WOULD FLASH ON AND OFF INTERMITTENTLY AND WOULD NO LONGER BEEP PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE HE RAN A DIAGNOSTIC TEST ON THE VEHICLE BUT WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT SPOKE TO THE MANUFACTURER AND WAS TOLD THEY ARE AWARE OF THE FAILURE BUT THERE WAS NO REMEDY YET AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 4,600.

NEW 2011 BUICK LUCERNE WAS DELIVERED WITH WINDSHIELD GLASS SEVERELY DISTORTING IN BOTTOM TWO INCHES CAUSING SAFETY HAZARD, INCLUDING NAUSEA WHEN DRIVING. OTHER CARS ON THE LOT WERE NOTED WITH THE SAME DEFECT. GM REPRESENTATIVE STATES THAT THE DEALER SERVICE MANAGER SAYS OTHER CARS HAVE IT, THEREFORE IT IS NOT UNSAFE AND WILL NOT BE FIXED. *TR

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE WITH CUSTOM BUILT VOGUE RADIAL IX TIRES, LINE SIZE P235/55/R17 (N/A). THE CONTACT STATED THAT WHEN DRIVING APPROXIMATELY 30 MPH AND ABOVE, THE TIRES WOULD WOBBLE EXCESSIVELY. THE VEHICLE WAS INSPECTED BY THE DEALER WHO ADVISED THAT THE TIRES WERE EXHIBITING FLAT SPOTS AND WOULD NEED REPLACING. THE TIRES WERE REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,500. UPDATED 04/5/11*LJ THE CONSUMER STATED THE TIRE HAVE BEEN REPLACED NINE TIMES UPDATED 04/05/11

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE PARKING ASSIST WOULD ONLY ALERT HIM WHEN THE VEHICLE WAS WITHIN FOUR AND A HALF FEET OF AN OBJECT. THE OWNER'S MANUAL SPECIFIED THAT THE PARKING ASSIST SHOULD ALERT THE DRIVER WHEN THE VEHICLE WAS WITHIN EIGHT FEET OF AN OBJECT. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THE DEALER COMPARED THE VEHICLE WITH ANOTHER ONE, AND RECEIVED THE SAME RESULTS. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS FUNCTIONING PROPERLY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT OF THE SAME INFORMATION. THE FAILURE MILEAGE WAS 200. UPDATED 07/13/12 *BF