2015 Buick Verano Complaint Log

THE FOLLOWING WAS SENT TO GM IN RESPONSE TO THEIR LETTER OF SEPT 2016 WE JUST RECEIVED A LETTER FROM GM THAT BORDERS ON BEING STUPID. THE LETTER TELLS US THE ACCELERATOR PEDAL STALK MAY BREAK OFF, RENDERING THE VEHICLE INOPERATIVE. IT GOES ON TO TELL US NOT TO TAKE THE VEHICLE TO THE DEALER UNLESS WE BELIEVE THE VEHICLE HAS THIS PROBLEM. PLEASE EXPLAIN HOW THIS BELIEF PROCESS WORKS PRIOR TO A DISABLING FAILURE? SURELY GM HAS IDENTIFIED WHAT PRODUCTION DATES HAD THE DEFECTIVE PART INSTALLED. WHAT ARE SUPPOSED TO DO, WAIT UNTIL WE ARE LEFT STRANDED BY THE PART BREAKING. PLEASE RETHINK AND REVISE THE INSTRUCTIONS YOU SENT OUT. I EXPECT MORE EXPLICIT INSTRUCTIONS. I WILL BE SHARING MY CONCERNS WITH THE FEDERAL REGULATORY AUTHORITIES

(PLEASE SEE INCLUDED PICTURE) BOTH HEADLIGHTS SHOW WHAT APPEAR TO BE FINE CRACKS ON THE INSIDE OF THE LENSES KIND OF LIKE A STARBURST APPEARANCE. THIS STARBURST IS AFFECTING THE HEADLIGHT BEAM AND MAKING IT HARDER TO SEE WHILE DISTRACTING ONCOMING TRAFFIC. GENERAL MOTORS HAS A TSB#02-08-42-001I THAT IDENTIFIES THE KNOWN MANUFACTURER INCONSISTENCY. IT IS OBVIOUSLY A KNOWN FAULT. EVEN GOING AS FAR AS STATING GOING THROUGH AN AUTOMATIC CAR WASH CAN CAUSE THE LENSES TO CREATE THE STARBURST APPEARANCE. THIS SHOULD BE A RECALL BY GENERAL MOTORS. THEY SHOULD REPLACE THE LENSES WITH A STRONGER MORE RELIABLE PRODUCT. THE MOST DANGEROUS PART IS THE ISSUE MAY NOT BE READILY KNOWN BY THE CONSUMER DUE TO THE CRACKS NOT BEING EASILY SEEN UNLESS THE SUNLIGHT REFLECTS A CERTAIN WAY THROUGH THE LENSES. AS SEEN IN THE PICTURE, THERE ARE MANY FINE CRACKS REFRACTING THE LIGHT. IT IS A MAJOR CONCERN KNOWING TENS OF THOUSANDS OF VEHICLES ARE ON THE ROAD WITH THESE KINDS OF LENSES.

PURCHASED THIS CAR FROM CHEVROLET DEALERSHIP. 5-21-2016. NOTICED A MESSAGE WHEN I STARTED CAR FOLLOWING DAY SAYING ' SERVICE AIRBAGS"

2015 BUICK VERANO. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION ACCIDENT. *SMD THE CONSUMER STATED WHEN SHE SHIFTED THE VEHICLE INTO DRIVE, SHE REMOVED HER FOOT FROM THE BRAKE AND THE VEHICLE TOOK OFF WITHOUT HER APPLYING THE ACCELERATOR. SHE ATTEMPTED TO APPLY THE BRAKE, BUT IT FAILED TO SLOW OR STOP THE VEHICLE. INSTEAD, THE VEHICLE PICKED UP SPEED AND THE STEERING BECAME LOOSE AND DELAYED AND THEREFORE, SHE WAS UNABLE TO ACCURATELY STEER THE VEHICLE, WITHOUT THE ABILITY TO STOP OR CONTROL THE SPEED, THE VEHICLE PROCEEDED TO GO THROUGH A STOP SIGN AND CROSSED OVER A MAJOR HIGHWAY, JUMPING A CURB ACROSS THE ROAD. SHE CONTINUED TRYING TO STOP AND STEER AND FINALLY THE VEHICLE TURNED LEFT AND CROSSED BACK OVER THE HIGHWAY AND INTO HER NEIGHBOR'S FRONT LAWN. THE VEHICLE STRUCK A LAMP POST, DROVE THROUGH A SMALL WOODEN FENCE, A BICYCLE, LAWN FURNITURE AND HIT A TREE HEAD-ON. WHEN THE CONSUMER HIT THE TREE, HER HEAD WENT THROUGH THE WINDSHIELD, HER RIGHT HAND WAS FRACTURED AND HER LEFT HAND WAS BROKEN. *JB

STEERING FEELS LIKE IT WANTS TO LOCK UP ON LONG TRIPS. I TRADED IN A 2012 VERANO FOR THE SAME PROBLEM. DEALERSHIP TOOK OVER A MONTH TO GET PARTS, SO I TRADED IT IN. WHILE DRIVING ON THE FREEWAY, IT FEELS LIKE WHEN YOU TRY TO STAY IN YOUR LANE, YOU BARELY MOVE THE STEERING WHEEL, AND IT FEELS AS THOUGH IT WANTS TO LOCK UP. NOT A COMFORTABLE FEELING, CAUSE IT CAN TURN TOO MUCH AND CAUSE AN ACCIDENT, DEATH.

ON JAN 11@ 8 AM. I GOT STUCK (STATIONARY) IN THE SNOW AND THE 2015 BUICK VERONA CAUGHT ON FIRE. THE ENTIRE CAR WAS COMPLETELY BURNT. THIS EVENT HAPPEN 500 FT OFF THE US 550 MILE MARKER 135.

TL* THE CONTACT RENTED A 2015 BUICK VERANO. THE CONTACT STATED THAT THE KEYLESS IGNITION FAILED TO TURN OFF UNTIL SEVERAL ATTEMPTS. ON A SEPARATE OCCASION, THE ENGINE STARTED INDEPENDENTLY HOWEVER, THE CONTACT WAS ABLE TO ENTER THE VEHICLE AND TURNED THE ENGINE OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. THE VIN WAS UNKNOWN.

WAS PASSING OTHER VEHICLES AND THE ENGINE JUST SHUT OFF AND WOULD NOT RESTART LOST STEERING AND DECELERATING AT A HIGH RATE, TRUCKS ALLOWED ME TO GET OFF TO THE SHOULDER AND CAR REMAINED NON STARTING. THIS WAS A RENTAL FROM ENTERPRISE.