2013 Cadillac ATS Steering Problems

Vehicle would not steer lost power steering and loud noise. Had the vehicle towed to a mechanic. The mechanic informed me that the bolts for the electronic power steering had corroded causing the electronic steering motor to fall. He told me that it is a problem with these cars and gave me a reference number (N202301950) I called GM and they said it was not a recall it was a service bulletin which I never received and is now expired. The vehicle needs a whole new Electric Power Steering Rack and Pinion Assembly due to the faulty corroded GM Bolts not to mention that I could have died or someone else could have been killed due to losing the ability to steer the vehicle because of the faulty GM parts. GM said it is my responsibility to pay for repairs which is thousands of dollars again due to their faulty parts and no fault of my own also not normal wear and tear.

I had a total loss of steering about two weeks ago, scariest thing ever in my 50 years of driving. A local automotive shop inspected the car and found one steering motor bolt missing and two broken/sheared laying in their casting holes.General Motors issued a Customer Satisfaction Program 18207 – Loss of Power Steering Assist directive for steering rack inspection and repair and/or replacement. My 2013 Cadillac ATS had the bolt failure exactly as described in the directive but is not covered as the directive program was in effect until November 30, 2020 and has expired. It was and is still a poor engineering design by GM engineering and it still effects those of us operating the models listed in GM CSP 18207. This should have been a recall and not have had an end date of 11/30/2020. I'm sure there are many owners like myself that were never notified by General Motors of this design flaw as it was never a formal recall. I would ask that the NHTSA review Customer Satisfaction Program 18207 as the loss of electric steering due to poor engineering design along with the safety of owners driving the affected vehicles still poses a danger and could seriously injure or kill someone. I do not understand why GM ended the program 11/30/2020. I would like to see either a CSP 18207 with no end date or preferably a recall to ensure owners are notified. I had never heard of an issue with my 2013 Cadillac ATS steering until I had this total steering failure. I only found out about Customer Satisfaction Program 18207 – Loss of Power Steering Assist because I searched the Web to see if other owners had experienced this failure. The repair cost to fix this is around $3,000 dollars. General Motors knows it was a poor design and in my opinion they should continue their 18207 Customer Satisfaction Program and not expect owners to pay. Thank you.

While out driving, the vehicle would not shift gear into park upon arriving at a parking lot. The car was transported to an nearby garage and the transmission shift cable was found to be melted/severed upon undercarriage inspection. This is a recall for other models of 2013-2014 ATS. If the transmission shift cable detaches while the vehicle is being driven, the transmission gear selection may not match the indicated gear and the vehicle may move in an unintended or unexpected direction, increasing the risk of a crash. Furthermore, when the driver goes to stop and park the vehicle, despite selecting the 'PARK' position, the transmission may not be in 'PARK.' If the vehicle is not in the 'PARK' position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.

THE VEHICLE WAS LEAVING A PARKING SPACE WHEN THE POWER STEERING JUST STOPPED WORKING IN THE MIDDLE OF THE ROAD. THE SERVICE POWER STEERING LIGHT CAME ON ANDHAD TO GET THE TOWED TO THE MECHANIC. THE MECHANIC FOUND THE POWER STEERING BOLTS CORRODED AND IN ORDER TO REMOVED THEM HE HAD TO REMOVE THE RACK AND PINION AND ALSO FOUND THOSE BOLTS TO BE CORRODED. MY DAUGHTER WAS USING THE VEHICLE AND USUALLY TRAVELS ON THE HIGHWAY TO WORK

POWER STEERING JUST WENT OUT ON THE VEHICLE. WE STARTED THE VEHICLE TODAY WITH 73,000 MILES AND WHEN WE WENT TO PULL OFF ONCE IN DRIVE THE CAR GAVE A POWER STEERING WARNING APPEARED. WHEN WE TRY TO TURN THE STEERING WHEEL IT MAKES THIS LOUD SQUEALING COMPUTERIZED SOUNDING NOISE.

TAKATA RECALL WAS ISSUED FOR MY AIRBAGS. NOTHING HAPPENED. MY AIRBAGS WERE DEEMED TO BE DANGEROUS/RECALLED/ SAME WITH MY STEERING WHEEL (2).. SAME FOR REAR BRAKES. YOUR QUESTIONS ARE NOT RELEVANT. NOTHING HAPPENED. RATHER RECALL WAS ANNOUNCED ON AIRBAGS, STEERING WHEEL (2) AND ON MY REAR BRAKES.

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE OPERATING THE VEHICLE, THE POWER STEERING FAILED. IN ADDITION, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND 'STEERING ASSIST, TAKE CARE' APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO PUSH THE VEHICLE TO A SAFE LOCATION. THE CONTACT RESTARTED THE ENGINE AND DROVE HOME SAFELY. THE VEHICLE WAS TAKEN TO MCCURLEY INTEGRITY CADILLAC (1325 NORTH AUTOPLEX WAY, PASCO, WA 99301, (509) 544-6200) TO BE DIAGNOSED, BUT THE TEST COULD NOT READ THE CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

TAKATA RECALL THERE HAS BEEN NO "INCIDENT" RE THE 2013 ATS. THE ISSUE ORIGINATED WITH RECALL NOTICES TO MY DEALER AND TO ME RE (1) STEERING (2) AIR BAGS (3) BRAKES. THE AIRBAG ISSUE INVOLVES CONTINUAL WARNING BY LIGHT AND BY SOUND RE THE DRIVER'S SIDE AIRBAG. DEALER SECRETARY STATES THAT SHE HAS NOTICES FOR ALL THREE (ABOVE) TO BE RECALLED. DEALER GARAGE, HOWEVER, STATES THAT THE ONLY RECALL WAS STEERING AND HAVE RECENTLY REPAIRED THE STEERING. I RECALL RECEIVING RECALL NOTICES AT MY HOME BUT NO LONGER HAVE THEM. AND SO, COMPLAINANT IS SEEKING TO LEARN WHETHER THE BRAKES AND THE AIR BAG WARNING NEED ADDRESSING.

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

WARNING LIGHTS & BELLS CAME ON STEARING AND MAJOR SYSTEM FAILURE MUSCLED CAR OFF THE ROAD FRIGHTING, IF EXPRESS WAY WOULD HAVE BEEN A DISASTER! FORTUNATELY ONLY GOING 30 MILES PER TWO LANE ROAD

I PURCHASED A 2013 CADILLAC ATS 4 ON 9/29/16. ON 10/14/16 WHILE DRIVING MY STEERING COLUMN LIGHT UP AND STEERING WHEEL LOCKED UP WHILE IN MOTION. I WAS IN DETROIT, MICHIGAN DRIVING ON GRATIOT, WHICH IS A STRAIGHT STREET, BUT I WAS UNABLE TO TURN THE WHEEL TO PULL OVER. I KEPT TRYING TO FORCE THE STEERING WHEEL LEFT AND RIGHT AND FINALLY WAS ABLE TO TURN AND PULL OVER. WHEN I CONTACTED THE DEAR I WAS TOLD TO BRING THE VEHICLE IN BY [XXX] AT NOVI CADILLAC BECAUSE THIS WAS A SAFETY ISSUE. THE DEALER KEPT THE CAR AND ON 10/20/16 EXPLAINED THEY COULD NOT REDUPLICATE THE PROBLEM AND GAVE ME MY CAR BACK. ON MY OWN, I CHECKED INTO PROBLEMS WITH THIS MODEL ONLY TO FIND THERE ARE OTHERS WHO HAVE EXPERIENCED THIS PROBLEM. I HAVE ALWAYS SUPPORTED BUYING AMERICAN CARS, BUT PROBLEMS NEED TO BE FIXED WHEN THE COMPANY IS NOTIFIED OF A PROBLEM. I WILL BE ESCALATING THIS MATTER BECAUSE I AM NOT PLEASED THAT A PROBLEM EXISTS AND SERVICE DOES NOT SHARE THIS INFORMATION WITH CUSTOMERS. I HAVE A "TRUST" BUT "VERIFY" WHEN IT COMES TO MY FAMILY SAFETY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DRIVING ON 71 IN COLUMBUS OH TO MANSFIELD OH GOING 70 MPH ON HIGHWAY AND AT EX 173 STARTED SNOWING HEAVY, TRAFFIC CAME TO HAULT AT 10 MPH, HAD .09 MILES TO EXIT, GOT TO EXIT MADE A RIGHT OFF EXIT STARTED UP A HILL IN SNOW AT 30 MPH AND BEFORE MAKING IT UP THE HILL THE CAR STOPPED IN MIDDLE OF ONE LANE RD. AND DISPLAY SAID ...NO POWER STEERING... CALLED 911 THREE TIMES, WAITED OUTSIDE IN SNOW FOR HR AND HALF FOR THEM TO TOW CAR TO BILL HARRIS AUTO 419-289-2000 IN ASHLAND OH FIVE MI DOWN RD. NEXT DAY THEY COULDNT DUPLICATE THE PROBLEM SO THEY COULDNT FIX IT. I TOLD THEM I DONT FEEL SAFE IN CAR AND THAT I COULD HAVE DIED IF GOING ANY FASTER, IT STOPPED WITHOUT ANY WARNING. HE SAID HE WOULD GIVE ME $10 THOUS TOWARDS ANOTHER VEHICLE WHEN CAR IS WORTH $20,500. IN MY EXCELLENT SHAPE. I SAID WHY IS IT ONLY WORTH THAT, HE SAID BECUASE I SAID IT WASNT SAFE TO DRIVE AND THAT HE COULDNT SELL A CAR IF IT WASNT SAFE. THIS ISNT MY FAULT FOR THE POWER STEERING TO GO OUT, THERE ARE 15 COMPLAINTS ONLINE AT WWW.2013ATSCADILLACPOWERSTEERINGPROBLEMS. WHY ISNT THERE A RECALL? I WANT SOMETHING DONE ABOUT THIS, I HAVE ESCALATED CLAIM TO GM AND WANT GM TO DO A REPURCHASE OR A BUY BACK. I SHOULDNT FEEL DANGER WHEN I GET IN MY CAR. [XXX] PLEASE CONTACT ME AT [XXX]ADDRESS IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE THE DRIVING 50 MPH, THE POWER STEERING LIGHT ILLUMINATED AND PREVENTED THE DRIVER FROM TURNING THE STEERING WHEEL. THE VEHICLE WAS TOWED TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 11,100.

SINCE JUNE 2013, THE CADILLAC ATS HAS BEEN MAKING A VIBRATION FEELING. THE VIBRATION IS UNKNOWN, IT HAS BEEN TO SERVICE TWICE. FIRST I WAS SUGGESTED TO TRY A DIFFERENT GAS (PREMIUM GAS). THE PROBLEM CONTINUED TO OCCUR, SO I SWITCHED BACK TO REGULAR GAS. THEN RECEIVED A RECALL LETTER ABOUT THE TRANSMISSION SHIFT AND THAT PROBLEM WAS FIXED. BUT I ALSO ASKED SERVICE TO DRIVE VEHICLE AROUND WHILE IN THE SHOP TO FIGURE OUT THE OCCURRING VIBRATION ISSUE. SERVICE TOLD ME ALL THE CADILLAC ATS'S CARS DO THE SAME THING AND THAT THATS HOW THEY WERE MANUFACTURED, BUT THE PROBLEM CONTINUES. I DON'T WANT TO INSERT A DIFFERENT GAS TYPE IF THE CAR IS SUPPOSE TO TAKE REGULAR UNLEADED. (I BOUGHT CAR BECAUSE IT IS GAS SAVER). AS A CUSTOMER I SHOULDN'T HAVE TO CHANGE THE GAS AND SPEND MORE THAN I ALREADY AM MONTHLY IF THE CAR IS NOT RUNNING PROPERLY. NOR SHOULD I HAVE TO KEEP TAKING IT IN FOR RECALLS AND PAYING FOR A CAR ($552 PER MONTH) IF IT WAS NOT MANUFACTURED CORRECTLY IN THE FIRST PLACE. I HAVE THE RIGHT TO EXCHANGE MY DEFECTED VEHICLE AT THE COST OF GENERAL MOTORS. *TR

I TURNED THE CAR OFF IN MY DRIVEWAY. WHEN I STARTED IT THE POWER STEERING DIDN'T WORK. *TR

THE VEHICLE STALLED WHILE SITTING IN NEUTRAL, WAITING AT A RED LIGHT. THE AIR CONDITIONING WAS RUNNING. THE ENGINE RUNS SO QUIETLY THAT FROM INSIDE THE VEHICLE I WOULD NOT HAVE BEEN ABLE TO TELL THE ENGINE HAD SHUT OFF IF THE A/C HAD NOT STOPPED BLOWING. I RESTARTED THE VEHICLE AND AN ALERT CAME ON THE DASH SCREEN STATING: SERVICE POWER STEERING, DRIVE WITH CARE. I WAS APPROXIMATELY 3/4 OF A MILE FROM MY HOME COMING DOWNHILL ON A QUIET NEIGHBORHOOD STREET SO I CAREFULLY DROVE THE VEHICLE HOME AND PARKED IN THE GARAGE WHILE I CALLED THE SERVICE DEPARTMENT AT MY LOCAL CADILLAC DEALERSHIP. HE TOLD ME THE POWER STEERING IS CONTROLLED BY THE ELECTRICAL SYSTEM MAY HAVE GLITCHED WHEN I RESTARTED THE VEHICLE AND NOT BEEN ACTIVATED. HE SAID I COULD RESTART THE VEHICLE AFTER 30 SECONDS AND THE POWER STEERING SHOULD FUNCTION PROPERLY AGAIN. HE TOLD ME IF THERE IS AN ISSUE I CAN HAVE GM TOW THE VEHICLE IN, OR IF THE POWER STEERING BEGINS TO FUNCTION AGAIN I CAN DRIVE IT IN TO HAVE IT SERVICED. ONCE I RESTARTED THE VEHICLE THE POWER STEERING WAS FUNCTIONING PROPERLY. I WILL BE HAVING CADILLAC LOOK AT THE VEHICLE THIS AFTERNOON. *TR

HELLO, I HAVE A 2013 CADILLAC ATS 2.0T AWD AND I HAVE BEEN HAVING SERIOUS ISSUES WITH THE CAR STALLING AND IDLING ROUGHLY. IT HAS STALLED ON MY THREE TIMES ALREADY SINCE I GOT THE CAR IN OCTOBER, AND I HAVE TAKEN IT IN FOR SERVICE ON TWO DIFFERENT OCCASIONS FOR THAT SAME ISSUE. EACH TIME THEY KEPT THE CAR FOR THREE DAYS TO TRY AND REPLICATE THE ISSUE WITH NO ANSWERS FOR ME EXCEPT "MAKE SURE YOU BRING IT IN NEXT TIME IT HAPPENS". I NO LONGER FEEL SAFE DRIVING THE CAR ESPECIALLY SINCE THE LAST TIME IT HAPPENED I WAS DRIVING 25MPH IN HEAVY TRAFFIC, AND I NARROWLY AVOIDED GETTING REAR-ENDED. *TR

TURNED CAR OFF. STARTED 5 MINS LATER MOVED JUST A COUPLE MILES AND HOUR AND POWER STEERING AND POWER BRAKES WENT OUT. TURNED CAR OFF AND WORKED AFTER THAT. *TR

STEERING WHEEL WHEN TURNING ALL TO LEFT VIBRATE AND SOME TIME LOCKS,DASH BOARD WARNING PLEASE DRIVE WITH CARE,SERVICE REQUIRED.CONTACTED DEALER SINCE 2013 MANY TIMES NO PROBLEMS FOUND EXCEPT ONE TIME DID PULL UP CODE,RESET COMPUTER,CONTACTED CADILLAC AND I WAS TOLD SINCE THERE IS NO RECALL IS OK TO DRIVE THE CAR LIKE THAT HOWEVER IS ON RECORD.PROBLE STILL THERE AND I FILL IS UNSATE TO DRIVE.

I HAVE THE 2013 ATS 2.0 TURBO AND I HAD A FEW ISSUES WITH IT.THE FIRST IS STEERING,SOMETIMES FEELS LIKE POWER FAILURE, ITS THE ONLY NEW CAR I OWNED WHEN THE CAR IS OFF THE WHEEL TURNS COMPLETELY.ALSO PULLS TO RIGHT.OTHER ISSUE I GET BANGING NOISE WHEN PUT IN REVERSE,AND A FEW TIMES SOUNDED LIKE TRANS MAKING RACE NOISE.THE CUE SYSTEM IS A JOKE,WHEN MY TRIAL FOR XM RAN OUT I TRIED TO LISTEN TO FM RDI AND THAT'S A JOKE,I CANT LISTEN TO ONE SONG,THERE'S STATIC EIGHTY PERCENT OF TIMES.OTHER ISSUES RIDE IS HORRIBLE RIDES LIKE A TRANS AM AND SHAKES WHEN HIT BUMPS.AFTER COMING OUT OF A ACURA AND HONDA I NOW KNOW WHY I STAYED AWAY FROM GM.OH FORGOT THE ENGINE SHAKES AT IDLE FEELS LIKE STALL,THEN REVS UP.ALL THE DEALER DOES IS SAYS MEETS DESIGNED FUNCTION.I ASK MYSELF A CAR THIS EXPENSIVE IS IT SUPPOSED TO BE CRAP. *TR