There are 5 owner-reported electrical system complaints for the 2017 Cadillac ATSin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
In center console there is a dual USB port for either charging or data for CarPlay. When two phones are plugged in and charging, and one phone is in passengers hand, while vehicle is in motion or stopped, the airbag warning light will illuminate. When the phone is removed from passenger seat, airbag warning light turns off. This will happen any number of times and is very easy to reproduce issue. This problem is only occurring more often now that I have a passenger in the car. But it will happen if any phone is plugged in and sitting on the seat. It went to the dealer with this issue a couple years ago but they couldn’t get it to happen again because the phone wasn’t on the seat plugged in. If the airbag warning light is on, then the system will not function, therefore, if this happened right before an accident, the airbags may not deploy, putting all passengers at risk.
The Cadillac CUE Infotainment system has failed for the second time. Device was replaced 2 years ago
My air bag light randomly appeared and has been on for at about year now the dealership wants me to pay a ridiculous amount of money for all of these safety hazards including to fix my “airbag sensor” when I have never used the airbags. I am the one and only owner of the car which I purchased directly from the Ed Morse bayview Cadillac dealership. Faulty airbags and or sensors are a huge safety hazard. I need to know my airbags are working correctly as well as the sensors not only for my safety but as well as my child. My car has recently been diagnosed with serious transmission problems which include a vibration at 50 mph shuddering erratically and frequently to the point it is scary to drive. the transmission going out could cause me to get into an accident or be stuck in the road and put into danger which is another safety hazard. Lastly, The electric CUE screen is supposed to be used for safety for many reasons which include hands-free directions when you are lost and can use gps without having to use your phone while driving. You need the CUE screen to be able to access the radio for alerts and warnings. You need the CUE screen to able to use your phone hands-free to prevent accidents. The CUE screen is defective. The screens they use cannot withstand the heat and they sell you the car knowing the screens don’t last and will crack and no longer have the touch screen ability to control or use any of the features for our safety.
THE CUE ON MY CADILLAC 2018 ATS JUST STOP WORKING , I SEARCHED ONLINE AND FOUND OUT MILLIONS ,OF CADILLAC OWNERS CUE HAS STOPPED WORKING. MY CAR ONLY HAS 60,000 MILES, I GOT IT NEW IN 2018 JUNE. PLEASE HELP US WITH THIS PROBLEM. MY NAME IS[XXX] ,EMAIL ADDRESS [XXX] PHONE [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
THE FUEL LEVEL GAUGE DROPS TO E. THE TOUCH SCREEN DISPLAY DOES NOT WORK AT TIMES YOU HAVE TO TURN OFF THE CAR TO GET IT TO WORK.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 26, 2026