2010 Cadillac CTS Complaint Log

TL* THE CONTACT OWNS A 2010 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE VEERED TO THE RIGHT AND CRASHED INTO A PARKED VEHICLE. THE CONTACT SUSTAINED BRUISING AND THE PASSENGER SUSTAINED KNEE INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 35,000. UPDATED 01/20/15*LJ THE CONSUMER STATED THE VEHICLE WAS TOTALED. THE RECALL NOTICE WAS NOT RECEIVED UNTIL A YEAR AFTER THE FAILURE. UPDATED 10/7/2015*JS

I HAVE A 2010 CTS CADILLAC; I WAS INVOLVED IN AN ACCIDENT ON 9/3/2013 IN WHICH I WAS T-BONE BY SOME RUNNING A RED LIGHT MY AIRBAGS DID OT DEPLOY, I HAVE INJURIES FROM THAT ACCIDENT THAT I AM STILL DEALING WITH. I WAS STOPPED AT STOP LIGHT IN A 2 WAY LEFT TURN I WAS ON THE OUTSIDE THE BLIND SIDE. WHEN THE LIGHT TURN GREEN A SLOW PULLED OUT AND MADE A WIDE TURN TO GIVE THE TRUCK ON MY INSIDE PLENTY OF ROOM THE NEXT THING I REMEMBER I WAS SPINNING IN THE ROAD, OVER $7000 IN DAMAGE TO MY CAR, I HAVE SERVE NERVE DAMAGE TO MY LEFT HAND, ELBOW AND A TORN ROTATOR CUP. THIS ACCIDENT HAPPEN AT THE INTERSECTION OF HWY 17 & HWY 24/258 JACKSONVILLE, NC COMING HOME FROM MY GRAND DAUGHTER 3RD BIRTHDAY PARTY. *JS

Every time it rains, the inside of my vehicle floods through the ceiling and floors. This is a manufacture defect that is outside of my control. This is a safety issue because it causes mold and mildew in the vehicle which is a hazard to inhale. I'm also concerned that the possibility exist for an electrical hazard.

ON 6 JUNE, 2013 WHILE DRIVING ON M59 IN MICHIGAN AND APPLYING THE BRAKES, MY KNEE MADE CONTACT WITH THE REMOTE FOB, CAUSING THE IGNITION KEY TO MOVE FROM THE "ON" POSITION TO "ACCESSORY" MODE. THE ENGINE STOPPED RUNNING AND I HAD TO STEER AND BRAKE THE VEHICLE WITHOUT POWER ASSIST TO THE SHOULDER OF THE ROAD. I PUT THE VEHICLE IN PARK AND RESTARTED WITHOUT INCIDENT. THE SAME SITUATION OCCURRED IN JANUARY 2014 WHILE DRIVING ON I-75 TO FLORIDA. IN BOTH CASES I INFORMED MY DEALER (LAFONTAINE CADILLAC IN HIGHLAND, MICHIGAN). THE RESPONSE WAS THAT THEY HAD NOT RECEIVED ANY SIMILAR COMPLAINTS AND THEY COULD DO NOTHING ABOUT IT. I INFORMED GM OF THE ISSUE AND THEY ARRANGED TO HAVE THE VEHICLE EXAMINED TODAY, 1 APRIL, 2014. I JUST RECEIVED A CALL FROM THE DEALERSHIP INFORMING ME THAT THE IGNITION SWITCH MET SPECIFICATIONS. WHETHER OR NOT IT DID (AND TO WHICH SPECIFICATION) IS ACADEMIC. THIS IS A SAFETY ISSUE! WHILE I WAS ABLE TO MANHANDLE THE STEERING AND BRAKING, I DOUBT THAT MY WIFE WOULD BE ABLE TO. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT STATED THAT THE REAR LEFT AND RIGHT TOP PLASTIC RETAINING LAMP FELL OFF. THERE WAS A ONE FORTH INCH OF SPACE BETWEEN THE TAIL LIGHTS AND THE BODY OF THE CAR. THE MANUFACTURER WAS CONTACTED AND DID NOT OFFER A REMEDY. THERE WAS THIRTEEN TAIL LAMPS REPLACED ON THE VEHICLE. THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 5,322.

SERVICE BRAKE ASSIST, ALL WHEEL DRIVE OFF, SERVICE STABILITRAK, SERVICE TRACTION CONTROL WARNING LIGHTS CAME ON REPETITIVELY WHILE DRIVING ON A CURVED (RIGHT) ENTRANCE RAMP ONTO LOCAL EXPRESSWAY MOVING AT ABOUT 25 MPH. CALLED ONSTAR, THEIR DIAGNOSTICS SHOWED NO ISSUES. WILL TAKE TO DEALER. OPENING CASE TO BEGIN ONGOING REPORT OF THIS SAFETY ISSUE. *TR

I USED THE REMOTE TO OPEN THE POWER LIFTGATE. I LEANED INTO THE BACK OF THE WAGON TO RETRIEVE SOMETHING, AND THE LIFTGATE CRASHED DOWN ONTO MY BACK. IT LIFTED BACK UP, AND THEN CRASHED DOWN AGAIN. I WAS ABLE TO GET OUT OF THE WAY, AND THE PROCESS WAS REPEATED UNTIL I MANUALLY SLAMMED THE LIFTGATE CLOSED. I OPENED IT AGAIN WITH THE REMOTE, AND THE SAME PROCESS OCCURRED. I CHANGED THE SETTING OF THE LIFTGATE TO MANUAL AND LIFTED IT MYSELF, AND AGAIN IT CRASHED DOWN. IT BRUISED MY BACK AND SHOULDER, BUT COULD HAVE DONE GRIEVOUS HARM TO SOMEONE ELSE. I AM TAKING IT TO THE DEALER TOMORROW. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT BACKED OUT OF THE DRIVEWAY, PLACED THE VEHICLE IN DRIVE, WHEN IT SUDDENLY ACCELERATED INDEPENDENTLY. THE CONTACT DEPRESSED THE BRAKE PEDAL CONTINUOUSLY UNTIL THE VEHICLE CAME TO A STOP. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THE CONTACT THAT THE POWER BRAKE BOOSTER AUXILIARY PUMP WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. IMMEDIATELY AFTER THE REPAIR, THE FAILURE RECURRED. THE TECHNICIANS INSPECTED THE VEHICLE AND ADVISED THE CONTACT THAT A FUSE TO THE AUXILIARY VACUUM PUMP FAILED AND WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 21,877. UPDATED 9/17/12 *CN UPDATED 09/21/2012 *JS

THE TAIL LIGHT LENS DO NOT FIT PROPERLY. THEY WARP OUT AT THE TOP ENDS, CAUSING VERY SHARP PROTRUSIONS THAT CAN CATCH YOUR HAND WHEN WASHING OR WIPING THE VEHICLE. THESE WERE REPLACED WITH NEW ONES AT THE DEALERSHIP. HOWEVER, AFTER A FEW MONTHS THE SAME CONDITION HAS RE-OCCURRED. THIS IN MY OPINION IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED BY MANUFACTURE. I HAVE MANAGED TO CUT MY HAND ON MORE THAN ONE OCCASION BECAUSE OF THIS CONDITION. *TR

I WAS DRIVING TO WORK AND THE CAR MADE A LOUD KNOCKING NOISE I PULLED OVER AND THE ENGINE SHUT OFF. I CALLED TO BE TOWED BACK TO DEALER WHERE WE BOUGHT THE CAR AND LATER THAT DAY I CALLED THEM AND THEY SAID THE ENGINE LOCKED UP. THE DEALER CALLED GM AND THEY WERE TOLD TO REBUILD THE ENGINE. THIS IS NOT ACCEPTABLE. THE CAR HAS ABOUT 33,000 MILE ON IT. WE HAVE HAD ALL MAINTANCE SERVICE PROFORMED BY THE DEALER. WHAT ARE OUR OPTIONS? *TT

PASSANGER SIDE SUNVISOR WIRING CAUGHT ON FIRE AND BURNT SOME OF CEILING UPHOLSTERY AND MELTED PLASTIC TRIM AROUND SUN ROOF . *TT

INCIDENT 1, DRIVING ON MAIN STREET NOT MORE THAN 40 MPH, NO CONSTRUCTION. BLOWN TIRE #1. INCIDENCE #2 2 BLOWN (NOT FLAT) TIRES SAME CAR. 2 TIRES ON R SIDE BLEW SIMULTANEOUSLY. DRIVING ON MAIN STREET UNDERGOING CONSTRUCTION. TIRES PROPERLY INFLATED. IN BOTH INSTANCES, ALL 3 TIRES HAD TO BE REPLACED. *TR

TL*THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, SHE HEARD A LOUD BANG AND THE WHEELS LOCKED. THE VEHICLE THEN SPUN OUT OF CONTROL THROUGH THREE LANES OF TRAFFIC TO THE SHOULDER. THERE WAS NO ACCIDENT. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE REAR DIFFERENTIAL HAD CRACKED AND THE FRONT DIFFERENTIAL HAD A LEAK AND WAS POURING OUT OIL WHICH CAUSED THE FAILURE. THE DEALER STATED THAT THE REAR AND FRONT DIFFERENTIALS NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 20,000.

AIR BAG WARNING LIGHT INDICATING THAT PASSENGER AIR BAG IS IN NEED OF MAINTENANCE. ADVISED BY PINE BELT CADILLAC THAT THERE MAY BE A MALFUNCTION AND THEY SAID THEY CLEANED THE CONNECTORS. THE WARNING CODE #B0014 APPEARED AGAIN IN NOVEMBER INDICATING THAT THE CONNECTION AT THE AIR BAG HAD A POOR CONNECTION, AT WHICH TIME I RESPONDED BACK TO THE DEALERSHIP AND WAS ADVISED THAT I WOULD HAVE TO REPLACE THE CANISTER AT A COST TO ME OF $608.00. THE SERVICE PERSON SAID THAT THE AIRBAG SYSTEM WOULD NOT FUNCTION UNLESS THIS WAS CORRECTED. THE DIAGNOSTICS ALONE WERE $116.00. THIS IS RELATED TO SAFEST EQUIPMENT AND I FEEL IT SHOULD NOT BE A COST TO ME FOR REPLCEMENT AND OR REPAIRS. *TR

MY CARS LOCKING SYSTEM DOESN'T WORK ALL THE TIME. TAKEN IT TO BE SERVICED TWICE PROBLEM NOT FIXED. MY CAR IS VERY DANGEROUS MY GRANDDAUGHTER HAS BEEN IN THE BACK SEAT AND THE DOORS WOULD NOT OPEN HAD TO CLIMB IN BACK SEAT TO GET HER OUT. THIS CAR IS A DEATH TRAP!!! *TR

TL*THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT STATED THAT WHEN SHE DEPRESSED THE ACCELERATOR PEDAL, THE VEHICLE WAS SLOW TO ACCELERATE. AFTER A FEW SECONDS, THE VEHICLE WOULD MOVE FORWARD AS IF IT HAD BEEN REAR-ENDED AND THEN THE SPEED WOULD INCREASE. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES BUT THE FAILURE COULD NOT BE DETERMINED. THE TRANSMISSION FLUID, PISTON, FILTER AND FUEL KIT WERE REPLACED BUT THE FAILURE OCCURRED. THE CONTACT CALLED THE MANUFACURER WHO TOOK A COMPLAINT AND STATED THAT THEY WOULD TRY TO CORRECT THE PROBLEM. THE FAILURE MILEAGE WAS 1,819 AND THE CURRENT MILEAGE WAS 3,324.

2010 CADILLAC CTS. CONSUMER STATES PROBLEM WITH BRAKES *TGW THE CONSUMER STATED SHE BEGAN HAVING PROBLEMS WITH THE BRAKES ONE WEEK AFTER PURCHASING THE VEHICLE. THE BRAKES WERE ALLEGEDLY REPLACED IN MARCH 2010. ALSO, THE DRIVER'S AIR BAG COMPARTMENT BECAME LOOSE AND HAD TO BE REPAIRED SEVERAL TIMES. IN JANUARY 2011, THE CONSUMER BECAME LOCKED INSIDE THE VEHICLE. THE PROBLEM WAS FIXED IN MAY 2011. *JB