2010 Cadillac CTS Engine Problems

Engine warning light on. Diagnosed by Mike Maroon Cadillac, Boulder Colorado as Po008 code Bank one engine timing off. Further diagnosed as faulty engine cam chain. Advised not to drive car. Car available for inspection. Not being driven. Safety put at risk by possible major engine failure during use. Problem confirmed by two other repair facilities. Engine warning light on for several months. Problem confirmed by Mike Maroon Cadillac, Boulder Colorado. Taken there at the request of Cadillac customer service phone 800 333 4223. Contact at Cadillac customer service Miguel ext 591 6218. Given case #[XXX] Vehicle inspected by Mike Maroon Cadillac at the request of Miguel at Cadillac customer service. Inspection done at owners expense. Cadillac customer service not returning calls. Owners contact # [XXX] Mike Maroon Cadillac contact, Dave 303 442 3160 R/o #[XXX] Do not have capability to upload files. Will fax upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Timing chain broke at 66,900 miles causing motor failure.

The contact owns a 2010 Cadillac CTS. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent dealer, who diagnosed that an unknown sensor needed to be replaced; however, the replacement part was on backorder. The vehicle was then taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was taken back to the independent mechanic, who performed an unknown repair; however, the vehicle made abnormal sounds. Additionally, the RPM and power steering assist failed to operate as needed. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.

CADILLAC SENT ME A LETTER DATED JUNE 2014 WITH MY VEHICLE'S VIN ON IT INDICATING THAT "THE SUPERCHARGER MAY DEVELOP A NOTICEABLE RATTLE NOISE AT IDLE. THE NOISE WILL TYPICALLY GO AWAY WHEN THE ENGINE RPM IS RAISED SLIGHTLY ABOVE IDLE. HOWEVER, IF LEFT UNCORRECTED, THE PROBLEM, OVER TIME, MAY LEAD TO CONTAMINATION OF THE LUBRICATING GREASE AND CAUSE THE BEARING TO SQUEAL. IF LEFT UNADDRESSED, THE BEARING MAY OVERHEAT AND CAN CAUSE THE ENGINE SEIZURE OR NO-START CONDITION." CADILLAC THEN GOES ON TO SAY THAT THEY WILL EXTEND THE WARRANTY FOR THIS ISSUE FOR 10 YEARS FROM THE SERVICE DATE. I BROUGHT MY CAR IN TO ED MORSE CADILLAC IN SUNRISE FL IN JAN 2015 WITH THIS LETTER BECAUSE THE CAR HAD THE NOISE AS DESCRIBED IN THE CADILLAC LETTER. THE SERVICE ADVISER ADVISED THAT THIS CAR WAS NOT ONE OF THE VINS COVERED. ??? I JUST BROUGHT MY CAR IN FOR AN OIL CHANGE AND THE THREE MECHANICS ALL HEARD THE NOISE AND INDICATED IT SOUNDED LIKE SOMETHING WAS WRONG. I CALLED UP THE CADILLAC NUMBER 1-800-204-0261 AND BASICALLY "MIN" TOLD ME THAT THIS ISN'T A RECALL BUT AN EXTENSION OF THE WARRANTY, SO DESPITE CADILLAC SENDING ME A LETTER INDICATING MY CAR MAY HAVE THIS SPECIFIC PROBLEM THAT THEY WILL FIX AND THAT MY CAR HAS THE INDICATED SYMPTOMS IN THEIR LETTER, MIN AT CADILLAC SAYS THAT I WOULD HAVE TO PAY FOR THE DIAGNOSTIC COSTS FOR CADILLAC TO DETERMINE IF THE PROBLEM AS INDICATED IN THEIR LETTER IS INDEED WHAT THEY SENT ME THE LETTER FOR. I FIND THIS UNBELIEVABLE THAT CADILLAC IS PUTTING THE ONUS ON THE CUSTOMERS TO RISK THE COST OF TEARDOWN OR A MAJOR ENGINE MALFUNCTION AND ACCIDENT, INSTEAD OF RECALLING THESE CARS AND TAKING CARE OF THE PROBLEM THAT THEY NOTIFIED ME OF. WHY SHOULD I BE FRONTING MONEY TO DIAGNOSE THE PROBLEM CADILLAC SAYS I HAVE??? CLEARLY CADILLAC WOULD PREFER THE WARRANTY TO RUN OUT AND NOT HAVE TO PAY FOR $3K REPAIRS ON ALL OF THESE CARS.

TL* THE CONTACT OWNS A 2010 CADILLAC CTS. WHILE DRIVING 15 MPH, THE ENGINE SHUT OFF. THE VEHICLE WAS ABLE TO BE RESTARTED AND WAS DRIVEN AT A SLOW SPEED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO GARCIA CADILLAC (6401 SAN MATEO BLVD NE, ALBUQUERQUE, NM 87109, (505) 837-5200), BUT NO FAILURES COULD BE FOUND. THE VEHICLE SHUT OFF AGAIN. THE CONTACT RESTARTED THE VEHICLE AND DROVE AT A VERY LOW SPEED BACK HOME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE CONTACT STATED THAT THE FAILURE MAY BE DUE TO A FAULTY RELAY SWITCH. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 29,000.

MY ENGINE LIGHT CAME ON CODE P0008 TIMING CHAIN ISSUE. CADILLAC HAS A RECALL ON THE 3.6 TIMING CHAINS BUT MY VIN FOR SOME REASON ISN'T INCLUDED. MY CADILLAC ONLY HAS 76844 MILES ON IT. THE RECALL THEY HAVE IN PLACE IS FOR 10 YEARS 120000 MILES. AGAIN FOR SOME REASON MY CAR ISN'T INCLUDED EVEN THO ITS THE EXACT SAME ISSUE AND EXACT SAME ENGINE.

VEHICLE DIED WHILE DRIVING WITH NO PRIOR WARNING OR ERROR MESSAGES-COMPLETE ENGINE FAILURE, LOSS OF POWER STEERING, BRAKES. UNABLE TO RESTART AFTER SEVERAL ATTEMPTS. MECHANIC DETERMINED THAT THE ECM HAD FAILED UNEXPECTEDLY. WHEN COMPUTER WAS REPLACED, THEY WERE UNABLE TO DETECT ANY SENSOR ISSUES THAT MAY HAVE CONTRIBUTED TO ECM FAILURE, THEY CONCLUDED THAT THE ECM HAD FAILED WHILE DRIVING. HAD IT FAILED ON FREEWAY, RESULTS COULD HAVE BEEN CATASTROPHIC.

I WAS DRIVING TO WORK AND THE CAR MADE A LOUD KNOCKING NOISE I PULLED OVER AND THE ENGINE SHUT OFF. I CALLED TO BE TOWED BACK TO DEALER WHERE WE BOUGHT THE CAR AND LATER THAT DAY I CALLED THEM AND THEY SAID THE ENGINE LOCKED UP. THE DEALER CALLED GM AND THEY WERE TOLD TO REBUILD THE ENGINE. THIS IS NOT ACCEPTABLE. THE CAR HAS ABOUT 33,000 MILE ON IT. WE HAVE HAD ALL MAINTANCE SERVICE PROFORMED BY THE DEALER. WHAT ARE OUR OPTIONS? *TT