2010 Cadillac DTS Complaint Log

I was traveling on Stevenson expressway at 55 mph when the fuel pump relay overheated and melted, which burned up the REC (Rear Electrical Electrical Center /fusebox). When the fuse pump relay overheated it shut fuel down going to the fuel pump, which caused the engine to stall. When the engine stalled the car cut off, causing me to loose power steering. Because I was traveling in the middle lane of a three lane expressway at a high rate of speed, the vehicle started deaccelerating and I couldn’t control the vehicle with no power steering, I couldn’t get over to the shoulder. This nearly caused a wreck putting me in harm, because vehicles around me were accelerating at 55 to 70mph. All I could do is put my flashers on. Coast to a stop, and hope no one rear ended me, which nearly occurred. General Motors Cadillac division was aware of this possibility see: GLOBAL SAFETY FIELD INVESTIGATIONS DCS5755 URGENT - DISTRIBUTE IMMEDIATELY Date: April 14, 2021 Subject: REVISION: 18226-01 - Special Coverage Overheating of Fuel Relay or Motor Terminal Revised Service Procedure Models: 2008-2011 Buick Lucerne 2009-2011 Cadillac DTS To: All General Motors Dealers This bulletin is being revised to update the service procedure. all previous copies of 18226. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS Please discard Special Coverage Adjustment 18226 Overheating of Fuel Relay or Motor Terminal Condition On some 2008 – 2011 model year Buick Lucerne and 2009 – 2011 model year Cadillac DTS vehicles, the vehicle’s rear-seat bracket could contact the vehicle’s Rear Electrical Center (REC), which can, over time, damage electrical components within the REC enclosure. If damage occurs, the If damage occurs, the components canmelt or overheat, which the customer may detect by a melting odor in the vehicle. Damage could also cause the vehicle’s battery to drain, a no-start condition, or a stall. Because no accident occurred ther were no police reports filed. The date is est

The contact owns a 2010 Cadillac DTS. The contact stated while driving 25 MPH, the vehicle shut off. There was no warning light illuminated. The vehicle failed to restart and was pushed to the side of the roadway. The contact was able to restart the vehicle and drove to the residence. An independent mechanic diagnosed the vehicle and determined that the fuel pump had failed and needed to be replaced. The vehicle was repaired. The contact stated that upon starting the vehicle, the vehicle started and shut off immediately. The contact stated she smelled a burning plastic odor coming from the rear seats. The contact stated that upon lifting the rear middle seat, she noticed that fuses had melted in the fuse box. The vehicle was towed to an independent mechanic to be diagnosed. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 168,000.

The vehicle "service Airbag " warning keeps flashing. Should I keep driving this vehicle, Is my safety and the safety of other drivers at risk? I've reported this to the GMC dealers in my local area, but the want to charge me $125.00 to $169.00 dollars to perform a diagnostic. My concern is for safety of myself and others. Can this problem be fixed at a minimal or no price.

The contact owns a 2010 Cadillac DTS. The contact stated that the vehicle was taken to a local dealer for an oil change and he was informed of an oil pan leak coming from a bolt-on undercarriage causing damage to the engine. The dealer offered to repair the oil leak however, the contact declined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 160,000.

TL* THE CONTACT OWNS A 2010 CADILLAC DTS. WHETHER THE VEHICLE WAS TRAVELING AT VARIOUS SPEEDS OR PARKED, OIL LEAKED FROM THE UNDERCARRIAGE. THE CONTACT STATED THAT A QUART OF OIL HAD TO BE ADDED EVERY TEN MILES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE OIL PAN GASKET NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 167,389.

TL* THE CONTACT OWNS A 2010 CADILLAC DTS. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE RODE ROUGHLY AND STALLED. THE CONTACT CHECKED THE RELAYS AND NOTICED THAT THE FUSE BOX WAS MELTED. THE DEALER (KEYSER CADILLAC, 4130 SHERIDAN DR, WILLIAMSVILLE, NY 14221, 716-568-7045) CONFIRMED THAT NO RECALLS WERE ASSOCIATED WITH THE VIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2010 CADILLAC DTS. THE CONTACT STATED THAT THERE WAS AN INTERNAL LEAK IN THE VEHICLE, BUT WAS UNCERTAIN OF ITS ORIGIN AND WHAT PART WAS AFFECTED FROM THE FAILURE. THERE WAS A PRESENCE OF A CONSTANT INTERMITTENT FLUID LEAK. THE DEALER (MEDINA AUTO MALL 3205 MEDINA RD, MEDINA, OH 44256 (877) 424-0881) WAS NOTIFIED AND INSPECTED THE VEHICLE, BUT DID NOT PROVIDE A SPECIFIC DIAGNOSIS. THE VEHICLE WAS ALSO INSPECTED BY AN INDEPENDENT MECHANIC. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V553000 (ELECTRICAL SYSTEM). THE CONTACT WAS UNCERTAIN IF THE MANUFACTURER HAD A REPAIR SOLUTION. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.

TL* THE CONTACT OWNS A 2010 CADILLAC DTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

VEHICLE WAS PARKED, ENGINE OFF. UPON STARTUP, ENGINE RAN ROUGH FOR A FEW SECONDS THEN DIED. CAR TOWED TO DEALER. PROBLEM: ENGINE FUSE BOX SHORTED AND MELTED. NO CAUSE FOUND. FIX: REPLACE FUSE BOX. NO AFTER MARKET ACCESSORIES, ETC. HAVE BEEN INSTALLED/USED IN THE CAR. COST OF REPAIR: $675.00. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC DTS. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 CADILLAC DTS. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND HAD NOT GIVEN THE CONTACT AN EXPLANATION AND STATED THAT THEY WOULD CONTACT HIM LATER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/21/14*CN

TL* THE CONTACT OWNS A 2010 CADILLAC DTS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

(1) MY 2010 CADILLAC DTS IS EQUIPPED WITH THE FACTORY OPTIONAL CHROME RIMS. THE CAR WAS BUILT THE END OF MAY, 2010, AND BY JUNE, 2014, WITH APPROXIMATELY 54,000 MILES, ONE RIM WAS SO BADLY CORRODED IT WOULD NO LONGER HOLD AIR. ONE OTHER RIM WAS ALSO CORRODING BADLY, BUT WAS STILL HOLDING AIR BEFORE I REPLACED IT. THE OTHER TWO RIMS HAD SOME CORROSION, BUT TO A MUCH LESSER EXTENT THAN THE OTHERS. THE LOW TIRE PRESSURE WARNING SENSOR HAD STOPPED WORKING ON THE TIRE THAT WAS LOSING PRESSURE, BUT IS WORKING SATISFACTORILY ON THE NEW RIM. IN MY OPINION, CADILLAC SHOULD BE FORCED TO RECALL ANY OF THESE RIMS THAT HAVE CORRODED--TRUE, MICHIGAN USES SALT ON ITS ROAD DURING THE WINTER, BUT THIS IS SOMETHING CADILLAC CERTAINLY KNEW ABOUT AND THAT IT SELLS A LARGER NUMBER OF CARS IN MICHIGAN. FURTHER, THE LIST PRICE FOR REPLACEMENT RIMS FROM CADILLAC IS APPROXIMATELY $900.00 PER RIM--$3600.00 FOR ALL FOUR! I COULD LIVE WITH THE CORROSION IN TERMS OF APPEARANCE, BUT A RIM THAT WILL NOT HOLD AIR IS DEFINITELY A SAFETY HAZARD, AND IT OCCURRED FAIRLY EARLY ON IN THE VEHICLE'S OPERATIONAL LIFE. (2) MY 2010 CADILLAC DTS HAD THE BULB ON ITS UPPER DRIVER'S SIDE FRONT TURN SIGNAL BURN OUT AFTER FOUR YEARS AND 54,000 MILES. IT TURNED OUT IT IS A TWO-PERSON JOB TO REPLACE THE BULB (WHICH IS A MUNDANE, TRADITIONAL INCANDESCENT BULB, NOT A LED) AND A LABOR COST OF MORE THAN $200.00. THE REPLACEMENT IS NOT SOMETHING EVEN A FAIR-TO-MIDDLING SHADE TREE MECHANIC CAN UNDERTAKEN--IT REALLY REQUIRES A DEALERSHIP. I AM AFRAID THAT A LOT OF PEOPLE, WHEN THEY FIND OUT THE COST OF REPLACING THE BULB, WILL SIMPLY SAY TO HELL WITH IT. THE SAFETY HAZARDS CAUSED BY THAT IS INTUITIVELY OBVIOUS TO EVEN THE MOST CASUAL OBSERVER. CADILLAC SHOULD BE FORCED TO WARRANTY ALL OF ITS EXTERIOR LIGHTS AND NOT EXCLUDE THEM FROM THEIR WARRANTY, EXTENDED OR OTHERWISE. *TR

SUBJECT VEHICLE READ ENDED SUV THAT WAS STOPPED FOR A STOP LIGHT. VEHICLE SUSTAINED EXTENSIVE FRONT END DAMAGE AND WAS DECLARED A TOTAL LOSS BY THE INSURANCE COMPANY. NONE OF THE AIR BAGS DEPLOYED. DRIVER WAS BADLY INJURED AND IS STILL IN A COMA. PASSENGER RECEIVED MINOR INJURIES. VEHICLE IS STILL AVAILABLE FOR INSPECTION AND WILL BE FOR APPROXIMATELY ONE WEEK. *TR

2010 CADILLAC DTS. CONSUMER WRITES IN REGARDS TO VEHICLE ELECTRICAL SYSTEM RECALL NOTICE. *SMD

TL*THE CONTACT OWNS A 2010 CADILLAC DTS. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE VEHICLE ACCELERATED INDEPENDENTLY. THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE CONTACT ALSO STATED THAT TWO YEARS LATER, WHILE ATTEMPTING TO REVERSE AT A LOW SPEED, THE VEHICLE ACCELERATED IN THE FORWARD POSITION. THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE, A CURB AND BUSHES. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED.THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2010 CADILLAC DTS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE BEGAN TO OVERHEAT AND THE LOW ENGINE POWER WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT DEPRESSED THE BRAKES AND THE VEHICLE FAILED TO STOP. THE CONTACT MENTIONED THE EMERGENCY BRAKES HAD TO BE UTILIZED IN ORDER TO STOP THE VEHICLE. IN ADDITION, THE AIR CONDITIONER AND THE RADIO WOULD POWER OFF INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THE CONTACT THAT THE WATER PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE DUE TO THE VEHICLE NOT BEING INCLUDED IN ANY RECALLS. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 22,000.

HEAD RESTRAINT CANNOT BE ADJUSTED, WHICH CAUSES A DRIVING HAZARD. POSITIONED TOO CLOSE TO MY HEAD WHEN I SIT UP STRAIGHT, THE HEAD RESTRAINT CAUSES MY HEAD TO POINT TOWARD MY LAP . IF I POSITION THE SEATS BACK SO THAT I CAN LOOK STRAIGHT AHEAD WITH MY HEAD ERECT, THE SEAT BACK DOES NOT TOUCH MY SHOULDERS AND UPPER BACK AND I HAVE TO HOLD TIGHTLY TO THE STEERING WHEEL TO STEADY MYSELF TO BE ABLE TO CONTROL THE CAR, WHICH IS BOTH DISTRACTING AND VERY TIRING. I AM 5'9", 133 #, SLIGHTLY BUILT IN THE SHOULDERS. MY HUSBAND HAS MORE SHOULDERS AND HAS NO PROBLEM. OUR 2006 CADILLAC DTS HAD ADJUSTABLE HEADRESTS, WHICH WE ADJUSTED EACH TIME WE USED ONE OF THE FRONT SEATS. IN THE 2010 DTS, I HAVE PUT THE SEAT BACK A FEW INCHES AND SUPPLEMENTED WITH A SMALL PILLOW TO SUPPORT MY UPPER BACK, BUT HAVING TO ADJUST THE PILLOW FREQUENTLY AFTER I TURN TO LOOK TO THE SIDE OR BEHIND, DISTRACTS FROM MY DRIVING. WE RENTED BOTH A 2009 HONDA ACCORD AND A 2010 FORD FUSION AND I HAD EXACTLY THE SAME PROBLEM WITH THOSE VEHICLES. OUR DAUGHTER AND HER HUSBAND RECENTLY BOUGHT A 2010 CHEVROLET TRAVERSE; SHE IS 5'4" AND SLIGHT AND HAS THE VERY SAME PROBLEM WITH THE HEAD RESTRAINTS AS I DO. THEREFORE, HEIGHT IS NOT THE ISSUE; HAVING A THINNER FRAME THAN THE DOT "TEST DUMMIES" USED TO DETERMINE THE DISTANCE IS THE PROBLEM. THIS IS A SERIOUS SAFETY ISSUE WHICH CANNOT BE ADDRESSED IN A CASUAL MANNER BY THE USER. THE DOT MUST ADDRESS THIS BEFORE SERIOUS ACCIDENTS OCCUR.

2010 CADILLAC DTS. CONSUMER STATES SERIOUS DESIGN FLAWS IN VEHICLE *TGW THE CONSUMER STATED THE HEAD REST ON THE PASSENGER SIDE WAS VERY UNCOMFORTABLE. THE CONSUMER WAS UNABLE TO ADJUST THE HEAD REST, WHICH WAS TILTED FORWARD WHICH MADE SITTING ALL THE WAY BACK IN THE SEAT IMPOSSIBLE. THE CONSUMER RETURNED TO THE DEALERSHIP AND THE MECHANIC TURNED THE HEAD REST BACKWARDS SO THAT IT WOULD NOT STRIKE THE PASSENGER'S HEAD. ALSO, THE REAR SEAT BELTS WERE DIFFICULT TO FASTEN. THE DEALERSHIP DID CONFIRM THERE WAS A DESIGN FLAW WITH THE REAR SEAT BELTS. THE MOUNTING BRACKETS FOR THE SEAT BELTS WERE NOT LONG ENOUGH. *JB THE CONSUMER STATED THE DEALER AGREED TO REIMBURSE HIM FOR THE COST OF EXTENDING THE SHANK OF THE SEAT BELT AND SECURING THE HEAD REST THAT HAD TO BE TURNED BACKWARDS SO THE FRONT SEAT PASSENGER COULD SIT IN THE VEHICLE COMFORTABLY. UPDATED 04/17/12. *JB

2010 CADILLAC DTS V8. CONSUMER WRITES IN REGARDS TO BROKEN FRONT STABILIZER LINKS. *LD *TR

I WAS DRIVING BETWEEN 40-45 MPH COMING TO AN INTERSECTION. TRAFFIC LIGHT WAS RED AND SOME CARS WAITING. I TOOK MY FOOT OFF THE ACCELERATOR AND PUT IT ON THE BRAKE PEDAL WHILE APPROACHING THE STOPPED TRAFFIC. I TRIED TO BRAKE BUT THE PEDAL WENT SOFT TO THE FLOOR. I WAS DRIVING A 2008 CADILLAC DTS , AND I HIT THE CAR STOPPED IN FRONT OF ME. THERE WAS A FAILURE IN THE BRAKING SYSTEM. MY CAR HAS ABOUT 5,000 MILES ON THE ODOMETER. I AM REPORTING THIS TO MY CADILLAC DEALER ON MON 22 OF FEB, 2010. THE AIR BAG DID NOT DEPLOY. NO KNOWN INJURIES TO OCCUPANTS OF THE OTHER CAR. I SUSTAINED HIGH BLOOD PRESSURE AND WAS TAKEN BY AMBULANCE TO WELLSTAR COBB HOSPITAL EMR. I RETURNED HOME THAT AFTERNOON, BUT THE NEXT MORNING I HAVE SORENESS IN NECK AND CHEST. *TR

2010 CADILLAC DTS. CONSUMER STATES HEAD REST IS TOO FAR FORWARD FOR HIS WIFE TO DRIVE THE VEHICLE *TGW THE CONSUMER STATED WHEN HIS WIFE ADJUSTED THE SEAT FOR DRIVING, THE HEAD REST FORCED HER HEAD DOWN. THE CONSUMER STATED ALL THAT NEEDED TO BE DONE, WAS TO HAVE THE TWO HEAD REST SUPPORTS BENT DOWN BACKWARDS A LITTLE TO SOLVE THE PROBLEM. *JB