2010 Cadillac SRX Complaint Log

CAR CAME W/ INFLATER KIT, NO SPARE TIRE. HAD BLOWOUT. TOOK 5 HOURS TO GET TOWED AND FIND NEW TIRE/REPLACE. I HAVE SINCE ORDERED THE SPARE FROM CADILLAC PARTS DEPT FOR $350 INCLUDING JACK AND MOUNTING KIT! EVERYONE SHOULD DO IF YOU TRAVEL FAR FROM HOME........EASY CURE! *TR

HEADLIGHTS HAVE CONDENSATION IN THEM & VISABILITY IS ALMOST NON -EXISTANT...I CANNOT DRIVE THE VEHICLE AFTER DARK IN FEAR FOR MYSELF OR OTHER DRIVERS...

ON TWO SEPARATE OCCASIONS THE FIRST ON MAY 21, THE SECOND ON AUGUST 14, WHILE DRIVING MY 8 MONTH OLD 2010 CADILLAC SRX WITH 8549 MILES ON IT AT SPEED, DASHBOARD LIGHTS GO CRAZY, I GET A STABILITRAK WARNING AND THE CAR AUTOMATICALLY SHIFTS INTO NEUTRAL. THE ONLY WAY TO GET INTO A GEAR TO DRIVE IS TO TURN OFF THE CAR LET IT SIT FOR AT LEAST 90 SECONDS THEN RE START AND GO. FIRST TRIP TO THE DEALERSHIP THEY COULD SEE WHAT HAPPENED BUT NOT WHY IT HAPPENED. THEY TOOK THINGS APART AND PUT THINGS TOGETHER HOPING TO CATCH A LOOSE FITTING. SECOND TOW TO THE SHOP, AUGUST 14TH, THE CAR IS STILL THERE AS OF 9/1. I AM TOLD THAT A PART IS NEEDED AND THAT PART IS ON BACK ORDER AND WON'T BE IN FOR ANOTHER 2 WEEKS OR SO. PART NEEDED IS TRANSMISSION CONTROL MODULE. *TR

FUEL SMELL INSIDE CAR. CADILLAC SRX 2010. *TR

AUTOMATIC TRANSMISSION ON THE 2010 CADILLAC SRX PERFORMANCE TRIM STICKS IN LOW GEAR WHEN TRYING TO ACCELERATE, LEADING TO INABILITY TO SAFELY MERGE ONTO THE FREEWAY OR EXPRESSWAY. ONCE STUCK, THE ONLY WAY TO 'UNSTICK' IS TO BRING THE CAR TO A COMPLETE STOP (0 MPH), WHEN THE TRANSMISSION SHIFTS DOWN AND SEEMS TO 'RESET' ITSELF. MERGING ONTO ONCOMING TRAFFIC AT HIGHER SPEEDS IS CONSEQUENTLY MADE UNSAFE DUE TO THE FACT THAT THE CAR CANNOT SPEED UP REASONABLY AND IS RESTRICTED IN TERMS OF THE MAXIMUM SPEED IT CAN ACHIEVE ON THE 'STUCK GEAR'. ISSUE SEEMS TO REPLICATE CONSISTENTLY AND HAS BEEN SEEN MOSTLY DURING THE FIRST FEW MINUTES OF DRIVING THE VEHICLE AFTER IT COOLS DOWN. THE AUTOMATIC TRANSMISSION THAT USUALLY SHIFTS B/W 2000 - 2500 RPM GOES AS HIGH AS 6000 RPM WITHOUT BUDGING FROM THE 'STUCK' GEAR. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT ON TWO SEPARATE OCCASIONS WHILE ATTEMPTING TO PARK WITH THE BRAKES DEPRESSED, THE VEHICLE ABNORMALLY ACCELERATED AND CAUSED THE CONTACT TO CRASH INTO TWO PARKED VEHICLES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHO PERFORMED A DIAGNOSTIC AND WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS ALSO TEST DRIVEN BUT THE FAILURE DID NOT RECREATE. THE FRONT END OF THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 57,000. THE CONSUMER ALSO STATED THE SEAT BELT DIDN'T HOLD HIM IN PLACE. UPDATED 08/12/11. *JB

IF YOU HAVE THE REMOTE IN YOUR POCKET OR PURSE AND YOU BUMP IT WHILE GETTING INTO THE CAR YOU CAN OPEN THE REAR DOOR WITHOUT REALIZING IT. THE REAR DOOR OPENED TWICE WHILE I WAS GETTING IN AND I DIDN'T REALIZE IT HAD OPENED TILL I REACHED MY DESTINATION THE FIRST TIME AND THE SECOND TIME I DIDN'T REALIZE IT TILL I WAS DRIVING DOWN THE ROAD. I AM HARD OF HEARING SO I DIDN'T HEAR THAT IT WAS OPEN AND THERE WAS NO ALARM OR INDICATOR LIGHT SAYING THE DOOR WAS OPEN. *TR

2010 CADILLAC SRX THE HOOD RELEASE LATCH IS LOCATED ADJACENT TO THE PAD FOR THE LEFT FOOT. THE FOOT IF MOVED CAN POP THE HOOD. THIS HAPPENED FOUR TIMES ONCE AT 65 MPH SENT EMAILS TO CADILLAC NO ANSWER. *TR

LOSS OF POWER STEERING, BRAKES, AND ENGINE WHILE DOING 65 MPH ON MAJOR HIGHWAY. TOTAL SHUTDOWN. WENT IMMEDIATELY TO DEALER. CHECKED CAR COMPUTER. SAID EVERYTHING WAS FINE; NOTHING TO FIX. REALLY SHOOK UP WIFE PASSENGER AND ME. HAS NOT HAPPENED AGAIN. AM REPORTING THIS YEARS LATER BECAUSE OF CURRENT GM COMPACT CAR IGNITION PROBLEMS. *TR

2010 CADILLAC SRX. CONSUMER STATES WHILE VEHICLE WAS IN PARK, IT ROLLED BACK AND HIT ANOTHER VEHICLE *TGW THE CONSUMER STATED HE READ WHERE A RECALL HAD BEEN ISSUED FOR THE PROBLEM HE EXPERIENCED. THE RECALL STATED THE SHIFTER MAY INACCURATELY INDICATE THE TRANSMISSION IS IN PARK, WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH. THE CONSUMER REFERENCED RECALL # 11V595000. *JB

TL* THE CONTACT RENTED A 2010 CADILLAC SRX. WHILE DRIVING AT SPEEDS OF 20 MPH, THE ENGINE STALLED AND THE VEHICLE BEGAN INDEPENDENTLY ROLLING BACKWARDS. AFTER THREE ATTEMPTS, THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT INFORMED THE RENTAL FACILITY MANAGER OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 2,047.

AIR CONDITIONING SYSTEM STOPPED WORKING ON A FOUR YEAR-OLD CAR. AIR CONDITIONER USED TO DEFROST AND COOL INTERIOR CAR. WHEN DRIVING, WINDOWS CAN FOG UP AND DIMINISH VISIBILITY. IN RAINY DAYS AND NIGHTS, THE WINDOWS FOG UP AND IT IS NOT ALWAYS SAFE TO ROLL DOWN WINDOW TO ASSIST IN DEFOGGING WINDOWS. *TR

CADILLAC REFUSES TO ALLOW ME TO ORDER A NEW 2010 SRX WITH A SPARE TIRE. THE CAR COMES STANDARD WITH A CAN OF FIX-A-FLAT TYPE SOLUTION TO FIX YOUR TIRE. HOWEVER IF THE FIX-A-FLAT SOLUTION CANNOT FIX THE HOLE, YOU ARE STRANDED ON THE HIGHWAY UNTIL YOU CAN BUY A NEW TIRE. THE ONLY WAY TO GET A SPARE TIRE ON A NEW SRX IS IF IT IS A FLEET PURCHASE (E.G. RENTAL CAR COMPANIES). IT IS IMPOSSIBLE TO BELIEVE THAT A CAR MANUFACTURER CAN REFUSE TO OFFER A SPARE TIRE AS AN OPTION ON A NEW CAR. THIS IS TOTALLY A SAFETY ISSUE AND SHOULD BE ILLEGAL. PLEASE HELP ME WITH THIS BIZARRE AND ALMOST UNBELIEVABLE SITUATION. THANKS, VINCE

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) TO WHOM IT MIGHT CONCERN: I'M A BIG FAN OF CADILLAC CARS. I PURCHASED A BRAND NEW 2010 CADILLAC SRX IN DECEMBER 2010 FROM CREST CARS (CADILLAC AUTHORIZED DEALER) AND THE CAR HAS BEEN RUNNING GOOD, EXCEPT FOR THE BRAKE. THE BRAKE MAKES LOTS OF UNACCEPTABLE GRINDING AND RATTLE NOISE IMMEDIATELY WHENEVER I START TO RELEASE THE BRAKE OR APPLY IT PARTIALLY. HERE'S HOW TO DUPLICATE THE NOISE: - IF THE CAR STOPS, RELEASE THE BRAKE GRADUALLY. THE GRINDING NOISE APPEARS VERY LOUD, ESPECIALLY WHEN THE CAR IS IN A SLOPE SLIGHTLY DOWNWARD. - IF THE CAR IS MOVING, APPLY THE BRAKE TO STOP IT. ABOUT LESS THAN ONE SECOND BEFORE THE CAR GOES TO A COMPLETE STOP, THE GRINDING NOISE RE-APPEARS. I CONTACTED CREST CAR (THE DEALER WHERE I PURCHASED THE CAR) AND HAVE THEM TAKE A LOOK TO FIX IT. AFTER ABOUT 2 DAYS, THEY RETURNED THE CAR TO ME, SAYING THAT THEY "CANNOT DO ANYTHING ABOUT THE NOISE". HERE ARE SOME IMPORTANT INFORMATION I RECEIVED FROM DEALER: - THE SERVICE ADVISOR AGREED WITH ME THAT THE PROBLEM WITH THE BRAKE IS VALID. - THE SERVICE ADVISOR AGREED THAT THEY CANNOT DO ANYTHING TO STOP THE NOISE WITH THE BRAKE - THE TECHNICIAN STATED IN THE PAPERWORK THAT THE NOISE FROM THE BRAKE ALSO COMES FROM OTHER 2010 SRX CROSSOVER. SERVICE ADVISOR REFUSED TO HONOR WARRANTY BECAUSE THEY ARE UNABLE TO FIX THE NOISE. THE CAR IS ONLY 3-4 MONTHS OLD AND UNDER FULL WARRANTY. WHENEVER I APPLY THE BRAKE, I TRY TO PRESS HARDER THAN I SHOULD HAVE. TO OVERCOME THE NOISE, WHENEVER I TRY TO RELEASE THE BREAK, I TRY TO RELEASE COMPLETELY INSTEAD OF GRADUALLY RELEASING IT. SINCE THE BRAKE AFFECTS MY HABIT OF CONTROLLING THE CAR, IT IS CONSIDERED A SERIOUS SAFETY ISSUE WITH THE CAR. [XXX] *TR

REAR POWER DOOR (LIFTGATE) REVERSES WHEN OPENING AND SHUTS BY ITSELF. THIS HAPPENS ABOUT 75% OF THE TIME I OPEN THE DOOR. IT USUALLY REVERSES WHEN 1/4 TO 3/4 OPEN, THEN SHUTS COMPLETELY. RE-OPENING THE DOOR NORMALLY SUCCEEDS WITHOUT A PROBLEM. I WAS HIT ON THE HEAD LAST YEAR BY THIS. THE LOCAL CADILLAC DEALER IS UNABLE TO FIX THIS AND THEY SAY DETROIT HAS NO ANSWER. *TR

MOUNTED ON MY NEW VOGUE 2010 SRX CAD (VIN: [XXX]) WERE 275-45-20 TIRES ON 8" WHEELS. INSTEAD OF P235/65R 18. I BELIEVE THAT THIS HAS CAUSED ONGOING (SINCE TIME OF VEHICLE PURCHASE) LOST OF TIRE AIR PRESSURE AND/OR POSSIBLE HUB BEARING ISSUES; AS WELL IS A SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DRIVING IN A HEAVY RAINSTORM, INCREASED VELOCITY OF WIPERS TO HIGH. THEY FROZE & ALL WARNING LIGHTS ON THE DASH BOARD LIT-UP INDICATING NUMEROUS PROBLEMS SUCH AS ABS, TRACTION CONTROL, ETC. EXTREMELY DANGEROUS DRIVING ON A THREE LANE ROAD AT DUSK WITH NON WIPERS/VISIBILITY. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT SPEEDS OF 15 MPH, THE ENGINE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY COULD NOT DUPLICATE THE FAILURE. LATER, WHILE ATTEMPTING A LEFT TURN, THE ENGINE STALLED A SECOND TIME. THE VEHICLE WAS TOWED BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER ADVISED THE CONTACT THAT THERE WERE NO DEFECTS AND RELEASED THE VEHICLE BACK TO THE OWNER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 8 AND THE CURRENT MILEAGE WAS 1,300.

ONE OF FIRST NEW SRXS SOLD IN 2009. STARTED WITH INTERMITTENT FAILURE OF POWER WINDOWS, FOLLOWED BY FAILURE OF NAV/RADIO DISPLAY AND EVENTUALLY REPLACED. THEN ISSUES WITH BACK-UP CAMERA SCREEN WOULD NOT POP UP DURING REVERSE SO COULD NOT SEE OR USE CAMERA. TECHNICIANS UNABLE TO DIAGNOSE PROBLEMS BECAUSE THE CONNECTION PORT TO CAR'S COMPUTER FAILED. SEATS RIPPED OUT AND CONNECTION REBUILT. AUTO REAR TAILGATE WITH SAFETY SENSE CLOSE FAILED AS I REACHED INTO GET PACKAGE OUT AS TAILGATE WENT UP. SUPPORTS FAILED CAUSING TAILGATE TO CRASH DOWN ON ME TRAPPING ME WITH LEGS OUT BACK OF CAR. NOT ONLY DID SUPPORTS STRUT FAIL BUT SAFETY CLOSE MECHANISM FAILED. WIFE HAD TO MANUALLY RELEASE AND RAISE TAILGATE TO FREE ME. THEN AC FAILED ON WAY BACK FROM LONG TRIP. COMPUTER ISSUE AND PART FAILURE ACCORDING TO DEALER. CAMERA AND INFO SCREEN LOCKED UP AGAIN AND WAS REPAIRED. TWO WEEKS AGO WHILE TRAVELING ON HIGHWAY APPROX. 65 MPH ENGINE STARTED SHAKING COMPLETELY OUT OF SYNC WITH CYLINDERS BANGING AND DECREASE ENGINE POWER LIGHT CAME ON. WITHOUT WARNING AND NOT HITTING BRAKES SUDDENLY LOST SPEED AND WAS ALMOST RUN OVER BY TRUCK BEHIND US BECAUSE OF ABRUPT DECELERATION. BARELY HAD ENOUGH POWER TO GET OFF AND UP EXIT RAMP. TURNED OUT TO BE COMPUTER FAILURE FOR ENGINE. LAST WEEKEND WHILE BACKING UP WATCHING MOTHER AND CHILD THROUGH BACK-UP CAMERA PASS BEHIND ME , CAMERA FAILED SCREEN WENT BLANK BUT STILL SHOWED PARK ASSIST SYMBOLS. SCREEN WOULD NOT CLEAR BUT SYMBOLS FROZEN ON SCREEN WHEN SHIFTED INTO DRIVE. WENT TO HOME DEPOT CAME OUT , CAR WOULD NOT SENSE REMOTE UNABLE TO START. HAD SAME ISSUE 1 YEAR PREVIOUS AND REMOTES REPLACED. PUT REMOTE EVERYWHERE IN CAR STILL COULD NOT START. ASKED CADILLAC TO ENSURE ME CAR WAS SAFE . THEY SAID THEY COULD NOT. ASKED TO GET ANOTHER CAR UNTIL END OF LEASE OR OUT OF LEASE. THEY SAID NO. I AM WORRIED CAR MAY HAVE SAFETY FAILURE. *JS

I WAS T-BONED ON THE RIGHT SIDE OF THE CAR. I WAS TRAVELING ABOUT 10-15 MPH. THE VEHICLE THAT HIT ME WAS TRAVELING ABOUT 10-15 MPH. UPON IMPACT MY AUTO. A CADILLAC SRX SUV FLIPPED OVER ON ITS LEFT SIDE. IT APPEARED AS THOUGH MY CAR DID NOT SLIDE SIDEWAYS AT ALL FROM THE IMPACT BUT JUST FLIPPED OVER ON THE LEFT SIDE. *TR

TL*THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 35 MPH, THE LIGHTS ON THE INSTRUMENT PANEL SUDDENLY TURNED OFF. THE CONTACT DROVE TWO MILES AND THE LIGHTS EXCEPT THE SPEEDOMETER BECAME VISIBLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE INSTRUMENT CLUSTER WAS REPLACED UNDER WARRANTY. THE CONTACT CALLED THE MANUFACTURER WHO TOOK THE COMPLAINT AND STATED THAT A REPRESENTATIVE WOULD CONTACT HIM. THE FAILURE MILEAGE WAS 9,017. UPDATED 1/06/11*LJ THE CONSUMER ALSO STATED THE BATTERY DIED THREE TIMES. UPDATED 04/07/11

TL*THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT ATTEMPTED TO START THE VEHICLE BUT IT DID NOT RESPONDED. SHE CALLED THE DEALERSHIP AND A TECHNICIAN CAME OUT AND STARTED THE VEHICLE. THE CONTACT LATER NOTICED THAT THE VEHICLE WAS STILL HAVING START-UP PROBLEMS. SHE SENT LETTERS TO THE MANUFACTURER BUT RECEIVED NO CORRESPONDENCE. THE CONTACT REQUESTED THAT THE VEHICLE BE TRADED FOR ANOTHER BUT WAS INFORMED THAT SHE WOULD HAVE TO PAY MORE TO DO SO. THE CURRENT MILEAGE WAS APPROXIMATELY 3,850. THE FAILURE MILEAGE WAS 367.

THE WHOLE CAR IS A SHAME. WIRING HARNESS FELL AND MELTED, LOST BRAKES, COMPUTER WOULDN'T ALLOW CAR TO START, STABILI TRACK, POWER STEERING, RADIATOR ALL FAILED. NO SIDE PANELS INSTALLED IN DOOR JAMS. *TR

F THE DRIVER'S SEAT UNEXPECTEDLY DROPS, THE DISTRACTION AND ALTERED SEAT POSITION MAY AFFECT THE DRIVERS' CONTROL OF THE VEHICLE, INCREASING THE RISK OF A CRASH. I TRIED TO EXPLAIN THIS TO LOCAL DEALER. THEY TOLD ME THERE IS NO RECALL ON THE SEAT. THEY FIXED IT FOR A PRICE ON ONE OCCASION, BUT IT BROKE AGAIN. I THINK THE OTHER PROBLEM WITH THE SUSPENSION HAS BEEN FIXED. BUT MY DRIVERS SEAT IN IN REALLY BAD SHAPE, I HAD AN ACCIDENT IN IT. I BELIEVE THIS CAUSED THE ACCIDENT BECAUSE THE SEAT IS REALLY IN BAD SHAPE. I LEAN TO LEFT WHEN I AM DRIVING.