NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2010 Cadillac SRX. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
I PURCHASED THIS VEHICLE IN MAY OF2012. BOTH HEADLAMPS ARE FILLED WITH MOISTURE AND CONDENSATION CAUSING POOLING ON THE FLOOR BOTTOM OF BOTH LAMPS. AT NIGHT, THE LUMINATION IS POOR. I STARTED NOTICING THE PROBLEM APPROXIMATELY 1-1/2 YEAR AGO. IT IS BECOMING PROGRESSIVELY WORSE. THE CONSUMER STATED THE RIGHT FRONT PASSENGER WINDOW AND LIFT GATE WERE INOPERABLE POSSIBLY DUE TO THE WATER LEAKING INTO THE VEHICLE THROUGH THE SUNROOF. *JS
DRIVER HEADLIGHT STOP WORKING. WATER INSIDE THE HEAD LIGHT CAUSING THE BULB TO FAIL. DEALER WILL NOT COVER THE COST OF REPAIR. *TR
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT THAT WHILE DRIVING THE VEHICLE, THERE WAS AN ABNORMAL SOUND OF WATER MOVING AROUND THE GAS TANK. THE VEHICLE WAS TAKEN TO COLONIAL CADILLAC OF WOBURN (201 CAMBRIDGE RD, WOBURN, MA 01801; (781) 935-7000) WHO STATED THAT THE DRAINAGE FROM THE REAR HATCH WAS ROUTED INCORRECTLY CAUSING WATER TO SEEP INTO THE SUBFRAME OF THE VEHICLE. THE HOOD WAS REPLACED AT CADILLAC OF NORWOOD (700 PROVIDENCE HWY, NORWOOD, MA 02062; (781) 762-5900). THE CONTACT STATED THAT THE MOON ROOF WAS REPLACED HOWEVER, AFTER THE REPAIR WAS PERFORMED, WATER STARTED ENTERING THE VEHICLE FROM THE MOON ROOF. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE 145,000.
BROUGHT MY 2010 CADILLAC SRX TO KING O'ROURKE CADILLAC IN SMITHTOWN, NY ON JAN 13,2015 FOR RECALL ISSUE CONCERNING THE REAR TOE LINK, GM RECALL #14557. CAR WAS THERE 2 DAYS TAKING CARE OF 4 RECALL ISSUES. ABOUT 4 WEEKS AND ROUGHLY 1000 MILES LATER, ON FRIDAY FEBRUARY 20, 2015, I USED THE VEHICLE TO GO TO THE DOCTORS AND NOTICED NO PROBLEMS ON THE WAY. MY 7YR OLD SON WAS WITH ME. FROM THE DOCTORS I PROCEEDED TO MY HAIRDRESSER, STILL NO ISSUES. AT SOME POINT ON THE WAY HOME AFTER LEAVING THE HAIRDRESSER, I NOTICED THAT THE CAR FELT ABNORMALLY "FLOATY" AND WAS SWAYING OVER BUMPS. I STOPPED AT A 7-11 ON HOSPITAL ROAD AND NYS RT 27 IN EAST PATCHOGUE WHERE I ATTEMPTED TO INSPECT WHAT I COULD ON THE VEHICLE, MOSTLY THE CONDITION OF THE TIRES. I THEN LEFT 7-11 AND PROCEEDED TO ENTER THE ON RAMP FOR NYS RT27 EAST. AS I ACCELERATED IN THE ON RAMP, THE VEHICLE STARTED SWAYING MORE. AFTER THAT I HEARD A METALLIC SOUND AND THE REAR OF THE CAR STARTED TO JACKKNIFE. I WAS ABLE TO SLOW DOWN AND A POLICE OFFICER ENTERING THE HIGHWAY BEHIND ME STOPPED TO OFFER AID. AFTER A QUICK LOOK, HE STATED THAT THE CAR HAD A BROKEN AXLE. HE LEFT SINCE I HAD ALREADY CONTACTED MY HUSBAND AND HE WAS ON HIS WAY. MY HUSBAND ARRIVED SHORTY THEREAFTER AND INFORMED ME THAT HE CALLED FOR A TOW TRUCK. WHILE WAITING FOR ROADSIDE SERVICE TO ARRIVE HE ALSO INSPECTED THE VEHICLE AND ALSO TOOK PHOTOS. HE SAID THE RIGHT REAR TOE LINK, WHICH WAS SUPPOSED TO HAVE BEEN INSPECTED AND REPLACED AS NECESSARY AS PER THE RECALL NOTICE AT KING O'ROURKE 4 WEEKS EARLIER HAD SEPARATED. HE ALSO INDICATED THAT THE LINKS WERE NOT REPLACED AND FAILED DUE TO DAMAGED THREADING. THIS WAS CONFIRMED BY THE MECHANIC THAT TOWED THE CAR TO MY HOME. WHILE GM CORPORATE IS TRYING TO BE HELPFUL IN THIS SITUATION, KATHY AT KING O'ROURKE IS CLAIMING THEY ARE NOT RESPONSIBLE SAYING "AS THE SECOND OWNER OF THE CAR I CANNOT EXPECT A NEW PART." *JS
THIS MODEL HAS A HISTORY OF COLLECTING WATER IN FRONT HEADLIGHTS RESULTING IN THEM SHORTING OUT AND MALFUNCTIONING/FAILING. CADILLAC WILL NOT RECALL AND THEY ARE VERY MUCH AWARE OF THIS PROBLEM. *TR
THE INSIDES OF MY HEADLIGHTS COLLECT CONDENSATION. THE BULBS ARE VERY DIM EVEN THOUGH THEY HAVE BEEN REPLACED WITH NEWER HIGH-INTENSITY BULBS. NIGHT DRIVING, ESPECIALLY WHEN ITS RAINING OR SNOWING IS HAZARDOUS.
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLAMPS FAILED TO ILLUMINATE THE ROADWAY. IN ORDER TO PROPERLY OPERATE THE VEHICLE AT NIGHT, THE VEHICLE HAD TO BE DRIVEN USING THE HIGH BEAMS. AN INDEPENDENT MECHANIC WAS CONTACTED, BUT A SOLUTION HAD NOT BEEN DETERMINED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 8-387-3350820. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HIGH AND LOW BEAM HEADLIGHTS FAILED AND THAT THERE WAS WATER INSIDE THE SEALED HEAD LAMP UNIT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
THE FRONT LIGHT HEADLIGHT ASSEMBLY SEALS WORE OUT AND THE HEADLIGHT BLEW OUT WHILE WE WERE DRIVING HOME IN THE RAIN, AT NIGHT. WATER PENETRATED THE HEADLIGHT WHICH IS WHAT CAUSED THE LAMP TO BLOW OUT. I CALLED GM AND THEY PLAYED DUMB AND SAID THEY HAD NEVER HEARD OF THIS PROBLEM. YET AS I WAS AT THE DEALERSHIP TO GET IT FIXED THERE WERE OTHER 2010 MODELS DRIVING IN WITH THE EXACT SAME PROBLEM. GM WOULD NOT EXTEND THE WARRANTY TO COVER THIS, AS THE WARRANTY WAS OVER 4 YEARS BUT STILL UNDER THE 50K MILES. AT $1400 EACH TO REPLACE THESE HEADLIGHTS, THEY NEED TO FIX THIS DEFECT. ADDITIONALLY, THEY ARE GOING TO KILL SOMEONE IF THESE HEADLIGHTS KEEP BLOWING OUT AT NIGHTTIME IN THE RAIN. *TR
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT ASSEMBLY FAILED TO WORK FOR THE LOW BEAMS. THE CONTACT HAD TO USE THE HIGH BEAM HEADLIGHTS AS AN INTERIM REPAIR EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE DECELERATED AS THE ENGINE POWER REDUCED WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,900. THE VIN WAS NOT AVAILABLE.
ON 2 OCCASIONS THIS MONTH MY 2010 SRX WENT FROM GOING APPROX 65 MPH TO AROUND 20 MPH MAX ON MAJOR FREEWAYS. I WORKED MY WAY TO THE SHOULDER, CALLED ONSTAR, THEY PROMPTED ME TO TURN THE ENGINE OFF AND RESTART. BOTH TIMES I WAS ABLE TO DRIVE AGAIN. I TOOK THE CAR TO THE CADILLAC DEALER AND THEY REPLACED THE THROTTLE BODY ASSEMBLY AT $784. THIS WAS SO SCARY LOSING POWER ON THE FREEWAY LIKE THIS, THERE SHOULD BE A RECALL FOR THIS ISSUE. *TR
HEAD LAMPS LEAK WATER & REPEATEDLY BURN OUT (BLOW) LIGHT BULBS CREATING AN UNSAFE DRIVING CONDITIONS. VERY DANGEROUS DRIVING AT NIGHT & LOOSING BOTH HEADLAMPS WITHOUT WARNING. THIS IS A KNOW PROBLEM WITH THE 2ND GENERATION SRX. GM REFUSES TO RECTIFY THIS PROBLEM OTHER THAN CHARGING OVER $2000 TO REPLACE HEADLAMP ASSEMBLY. HERE IS A LINK TO OVER 175 POST REGARDING HEADLAMP FAILURE ON THE 2010-2015 CADILLACE SRX: HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-SRX-SECOND-GENERATION-FORUM-2010/637417-FIX-LEAKING-HEADLIGHTS-WATER-CONDENSATION-MOISTURE.HTML
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE NOT FUNCTIONING AND THE "SERVICE LIGHTING" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MORRIE'S GOLDEN VALLEY CADILLAC (LOCATED AT 7400 WAYZATA BLVD, MINNEAPOLIS, MN 55426, (866) 493-2819) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 90,000.
AS I WAS DRIVING THE VEHICLE WOULD NOT SWITCH INTO 2ND GEAR ON THE HIGHWAY. PULLED OVER, TURNED OFF, TURNED ON, AND BEGAN DRIVING AGAIN. THE VEHICLE THEN SWITCHED GEARS AS USUAL. INTERESTED TO SEE IF THIS IS SIMILAR TO THE RECALL ON THE 2013 CADILLAC SRX TRANSMISSION CONTROL MODULE, AND IF IT NEEDS REPROGRAMMING. *TR
VEHICLE HAS A MOON ROOF DESIGN THAT UTILIZES DRAIN TUBES TO DIRECT WATER AWAY FROM THE ROOF AREA. THE DRAIN SYSTEM FAILED ALLOWING RAIN WATER TO ENTER THE PASSENGER COMPARTMENT. WATER SOAKED THE FLOOR AREA WHERE WIRING WAS ROUTED TO THE REAR OF THE VEHICLE. THIS CAUSED THE WIRING HARNESS TO FAIL DUE TO WATER CONTAMINATION AT THE CONNECTION POINTS. REAR HATCH BEGAN TO OPEN UNCONTROLLABLY ON MULTIPLE OCCASIONS. REAR HATCH FINALLY FAILED AND WOULD NOT OPEN UNDER ANY CIRCUMSTANCES. AFTER RESEARCHING THIS I FOUND THAT THIS IS HAPPENING TO OTHER OWNERS OF THIS TYPE OF VEHICLE. *TR
THERE WAS AN ERROR MESSAGE IN MY DISPLAY TO CHECK PASSENGER LOW BEAM. I HAD THE PASSENGER HEADLAMP REPLACED AT A CADILLAC DEALERSHIP AT A COST OF $369.00. I LEFT THE DEALERSHIP AND DROVE TO MY DESTINATION DURING THE DAYLIGHT HOURS. WHEN I LEFT MY DESTINATION IT HAD GOTTEN DARK AND WHILE DRIVING THE HEADLAMP STOPPED WORKING. I HAVE SINCE FOUND OUT THAT THE SEAL ON THE HEADLAMP IS NO GOOD THEREFORE ALLOWING MOISTURE TO DEVELOP INSIDE THE HEADLAMP WHICH CAUSES THE PROBLEM. I HAVE FOUND THROUGH RESEARCH THAT THIS APPEARS TO BE A DESIGN FLAW WITH THIS MODEL AND MANY PEOPLE HAVE HAD LOSS OF HEADLIGHTS AT TIMES WHEN IT WOULD POSE A SAFETY ISSUE. THE REPAIR IS VERY COSTLY (APPROXIMATELY $1400 PER HEADLAMP). THERE IS MOISTURE IN THE DRIVERS SIDE HEADLAMP AS WELL SO IT STANDS TO REASON THAT IT IS JUST A MATTER OF TIME BEFORE THAT LAMP STOPS WORKING. I ONLY HAVE 73,000 MILES ON THE CAR AND WITHOUT SPENDING $3000 TO RECTIFY THE PROBLEM, I COULD FIND MYSELF WITH NO LIGHTS WHILE DRIVING AT NIGHT. THIS IS IN MY OPINION MOST DEFINITELY A POTENTIAL SAFETY ISSUE! *JS
MY 2010 CADILLAC SRX PREMIUM RIGHT (PASSENGER SIDE) HEADLAMP IS LEAKING AND CAUSING CONDENSATION BUILD UP ON LENS, CAUSING THE LOW BEAM AND HIGH BEAM NOT TO WORK. THE DEALERSHIP QUOTED A PRICE OF APPROXIMATELY $1500 TO REPLACE THE HEADLAMP, AS IT IS OUT OF WARRANTY. THE VEHICLE HAS 55,500 MILES ON IT. I CONTACTED GENERAL MOTORS AND THEY, IN TURN, CONTACTED THE DEALERSHIP AND THE DEALERSHIP CALLED AND SAID GM WOULD NOT PAY THE ENTIRE COST, BUT WOULD SHARE THE COST, QUOTING A FIGURE OF "POSSIBLY" $500. GENERAL MOTORS SHOULD REPLACE FOR NOTHING. FROM READING ALL THE COMPLAINTS ON THIS SITE, AS WELL AS ON THE "CADILLAC FORUM" SITE, I CONCLUDED THAT THE MANUFACTURER OF THIS HEADLAMP HAS A FAULTY HEADLAMP. I FEEL GENERAL MOTORS SHOULD HAVE A RECALL AS THIS IS CERTAINLY A SAFETY HAZARD. *TR
LEFT LOW BEAM LIGHT WARNING CAME ON, TOOK IT TO SHOP TO CHANGE BULB, MECHANIC HAS CHANGED THE BULB, CHANGED THE BALLAST AND IT STILL DOESNT WORK, WHATS THE PROBLEM WITH THE LEFT LIGHT NOT WORKING? *TR
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE PASSENGER SIDE HEADLIGHT DEVELOPED MOISTURE INSIDE THE HEADLIGHT ASSEMBLY, WHICH CAUSED THE HEADLIGHT TO BURN OUT. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT DIAGNOSED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE DRIVER SIDE HEADLIGHT DEVELOPED MOISTURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,124.
2010 CADILLAC SRX. CONSUMER RECEIVED RECALL NOTICE. HOWEVER, THE NOTICE STATED THERE WOULD BE NO CHARGE, BUT ON THE SECOND SHEET, IT STATED TO SUBMIT FORM REIMBURSEMENT. *TA
I LIVE IN MARYLAND OWNER OF A 2010 CADILLAC SRX AND MY HEADLIGHTS HAVE BEEN FOGGED UP WITH CONDENSATION SINCE I PURCHASED THIS CAR IN 2014 USED. I HAVE NOT RECEIVED ANY TYPE OF LETTER PERTAINING TO THE HEADLIGHT ISSUE. SEVERAL YEARS BACK I DID WRITE A LETTER TO GM COMPLAINING ABOUT THE PROBLEM BUT IT FELL UPON DEAF EARS! ANY SUGGESTIONS FROM ANYONE OUT THERE! ANY AND ALL HELP WOULD BE GREATLY APPRECIATED. I HAVE BEEN EXTREMELY DISAPPOINTED AND FRUSTRATED WITH THIS WHOLE SITUATION. WHY ARE THE LAWSUITS ONLY BEING HANDLED STATE BY STATE AS OPPOSED TO A NATIONWIDE PROBLEM WITH THESE HEADLIGHTS. WE NEED PROTECTION FROM THE GIANT CAR MANUFACTURERS BECAUSE THEY ARE [XXX] ALL OVER US ALL THE TIME WHEN IT COMES TO FIXING A VERY DANGEROUS SITUATION WITH THIS HEADLIGHT PROBLEM. YOU LITERALLY CAN'T SEE THE ROAD IN FRONT OF YOU!!!!!!!! GM TAKE RESPONSIBILITY FOR YOUR MAJOR DEFECTIVE PRODUCT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
AFTER A RAINY DAY, I WAS DRIVING TO WORK IN THE MORNING AND THE ALERT ON MY CAR SAID TO CHECK LEFT LOW BEAM. WHEN INSPECTING, I NOTICED THAT IT WAS NOT TURNING ON. I WENT TO THE AUTO STORE TO CHECK ON LIGHT BULBS AND THEN CONFIRMED THAT THE FUSE'S AND THE LIGHT WERE WORKING PERFECTLY FINE. AFTER ATTEMPTING TO SET UP AN APPOINTMENT WITH A DEALERSHIP TO CHECK ON THE LIGHT, THE CAR HEADLAMP SUDDENLY STARTED WORKING AGAIN. NOW AS OF 01/23/2015 ANOTHER FEW RAINY DAYS AND NOW BOTH OF MY HEADLAMPS ARE OUT ALONG WITH THE HIGH BEAM LIGHTS. LUCKILY MY FOG LIGHTS STILL WORKED TO GET ME HOME SAFELY AT NIGHT. *TR
I JUST BROUGHT THIS SUV SEPT. 2014. LAST WEEK I WAS GOING AROUND A CURVE. THE REAR END SWERVED AND THE TIRES ROLLED OVER THE CURVE. THE AIR BAGS DEPLOYED AND THE CAR STOPPED, THE CAR WAS TOWED TO A CADILLAC DEALER.( WEEKS BEFORE I FOUND OUT ABOUT THE RECALL ON THE AIR BAGS, SEAT, SUSPENSION AND SEAT BELT.) SO, WHEN I TOLD THE ADJUSTOR ABOUT THE RECALL HE JUST BRUSHED IT OFF AND SAID," IT'S NOT THE RECALL.". I DON'T THINK THE ADJUSTOR WORKED FOR AN OUTSIDE COMPANY. I NEED TO GET MY CAR INDEPENDENTLY CHECKED SO I CAN FIND OUT IF IT WAS THE RECALL ITEMS. HOW COULD MY AIR BAGS DEPLOY FROM GOING OVER THE CURVE? THE CAR HAS NO DAMAGE... NONE! I THINK THE DEALER DOES NOT WANT TO FIX THE RECALLED ITEMS OR THEY FIXED THEM WRONG. BECAUSE MY DRIVER SEAT WAS MAKING SOME CRAZY SOUNDS THE WEEKS BEFORE THE AIRS BAGS CAME OUT. PLUS, I TOLD THE DEALER AND HE SAID ALL THE WORK WAS DONE TO THE CAR. I THINK THEIR LYING.... IS THERE A GOVERNMENT PLACE I CAN HAVE THE CAR CHECKED OR CAN YOU SEND SOMEONE? CAN YOU PLEASE HELP ME? THANK YOU FOR YOUR TIME. *TR
PASSENGER HEADLIGHT (SEALED BEAM) FAILED TO TURN ON 2 DAYS AGO. I ASSUMED IT WAS A BULB, BUT THE DEALER IDENTIFIED IT AS A SHORT DUE TO WATER AND CONDENSATION ACCUMULATION INSIDE THE HOUSING. THE LIGHT DID COME BACK ON FOR A SHORT TIME WHILE DRIVING TO THE DEALERSHIP, BUT WAS OFF AGAIN UPON ARRIVAL. DEALER STATED THE OTHER LIGHT WOULD BE AFFECTED SOON AS WELL, BASED ON WATER INSIDE IT TOO. I HAVE THE HIGHEST LEVEL EXTENDED WARRANTY PLAN (GM MAJOR GUARD), BUT THE SEALED BEAM HEADLIGHTS ARE EXCLUDED FROM THIS PLAN. DEALER QUOTED COST OF $1,800 PER LIGHT, TOTAL OF $3,600 TO REPAIR. THIS IS A DESIGN FLAW, BASED ON NUMEROUS CADILLAC COMPLAINTS AS WELL AS NOTES FOUND ON NHTSA. IN IT'S CURRENT STATE, THE VEHICLE IS NOT DRIVABLE IN LOW VISIBILITY CONDITIONS OR AT NIGHT BECAUSE THE HEADLIGHTS HAVE FAILED DUE TO A DESIGN FLAW. DEALER WILL NOT REPAIR UNDER WARRANTY, AND WITHOUT REPAIR THE VEHICLE WILL NOT EVEN PASS A STATE SAFETY INSPECTION. THIS IS A RECALL WORTHY FAULT WHICH COULD LEAD TO LOSS OF LIFE IF FAULT OCCURS IN LOW VISIBILITY OR NIGHT DRIVING, AND RENDERS THE VEHICLE UNSAFE AS IT WILL NOT PASS STATE SAFETY INSPECTION. PLEASE FORCE GM TO ISSUE RECALL ON THIS ISSUE. I AM CURRENTLY TRYING TO FIGURE OUT HOW TO PAY ALMOST $4,000 ON MY $56K VEHICLE TO GET IT DRIVABLE AGAIN, WHEN IT'S UNDER THE PREMIERE WARRANTY PLAN. THIS POLICY IS UNSATISFACTORY AT BEST. *TR
CAR HAD BEEN TURNED OFF AND PARKED FOR 4 HOURS. LEFT REAR TAIL LIGHT BEGAN TO SMOKE AND CAUGHT FIRE MELTING LEFT REAR OF VEHICLE WITHIN MINUTES OF FIRE DEPT BEING NOTIFIED. FIRE WAS PUT OUT BY FIRE DEPARTMENT BEFORE VEHICLE WOULD HAVE EXPLODED. *TR
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 65 MPH, THE ENGINE STALLED. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,391.
BOTH HEADLIGHTS QUIT WORKING, HIGH BEAMS AND LOW BEAMS. STARTED VEHICLE AT NIGHT AND THE VEHICLE DID NOT HAVE ANY HEADLIGHTS. *TR
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE ENDURED EXCESSIVE OIL CONSUMPTION IN BETWEEN OIL CHANGES. ALSO, THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. UPDATED 01/10/17*LJ UPDATED 01/25/17.*JB
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, WHICH RESUMED NORMAL OPERATION. THE PROBLEM RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
BOUGHT MY 2010 CADILLAC SRX USED FROM DEALERSHIP. BROUGHT CAR BACK TO COMPLAIN ABOUT MOISTURE IN HEADLIGHTS. I WAS TOLD IS WAS NORMAL ON A CADILLAC. DEALERSHIP SAID THERE WAS NO RECALL AND NOT TO WORRY ABOUT IT. OVER TIME THE HEADLIGHTS HAVE BECOME MORE AND MORE DIM TO THE POINT OF NOT BEING ABLE TO SEE AT NIGHT ON MY WAY HOME. THE BRIGHTS WORK WELL BIT THE DIM SETTING IS NOW TOO DANGEROUS TO DRIVE AT NIGHT.
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST ACCELERATION. THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS REPAIRED, BUT THE REPAIRS WERE UNKNOWN. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
I WAS MAKING A TURN ON TO A LOCAL HIGHWAY AND IT JUST POWERED OFF IT DID RESTART. SECOND TIME WAS DEC 2014 I WAS IN STALLED TRAFFIC MOVING REAL SLOW AND MY CAR JUST SHUT OFF BUT THIS TIME IT DID IT THREE TIMES IN A SHORT PERIOD OF TIME SAME AS FIRST TIME AND IM PRETTY WORRIED CAUSE IM PLANNING ANOTHER TRIP IN TWO WEEKS TO WISCONSIN. *TR
HEADLIGHTS WERE IMPROPERLY SEALED OR POORLY SEALED ALLOWING WATER TO CONDENSATE INSIDE THE HEADLIGHT HOUSING. THIS CREATES A SAFETY HAZARD. WATER CONTINUES TO CONDENSATE IN THE HOUSING AND THEN STARTS POOLING. THIS CAN LEAD TO GETTING WATER IN THE HEADLIGHT ELECTRICAL CIRCUITS CAUSING ELECTRICAL SHORTAGES WHICH CAN ULTIMATELY LEAD TO A FIRE. THIS IS A A VERY COMMON ISSUE AND NEEDS TO BE RESOLVED INSTEAD OF PINNING IT ON OWNERS.
THE RIGHT EXTERIOR LOW BEAM LIGHT WAS OUT AND THE HOUSING UNIT WAS FULL OF EXCESSIVE MOISTURE. ON SEPTEMBER 2, 2014; BULB REPLACED; LIGHT OUT AGAIN BY THE END OF THE MONTH FOR A WEEK THEN ALL OF A SUDDEN BACK ON AGAIN; THEN OUT AGAIN AND ON AGAIN; ESTIMATED COST OF PARTS WERE $1,459 PLUS TAX AND S.S. NOW ONLY THE RUNNING LIGHTS ON THE LEFT AND RIGHT SIDE ARE WORKING. NOW TRY 1,459 PLUS TAX AND S.S.. TIMES 2. THIS IS A DESIGN FLAW. WHY SO MUCH MOISTURE AN ELECTRICAL LIGHTENING UNIT? THE LEFT SIDE DOES NOT HAVE A LOT OF MOISTURE AND THE LIGHT IS NO LONGER WORKING. NOTHING MORE UPSETTING THAN BEING AWAY FROM HOME, ITS DARK AND YOUR VEHICLE HEADLIGHTS WILL NOT COME ON. *JS
WHEN I TURN THE CAR OFF THE FAN WILL CONTINUE TO RUN. I HAVE TO EITHER UNDO THE BATTERY OR TAKE THE FAN FUSE OUT. I TOOK IT IN AND NO ONE CAN TELL ME WHY IT WILL NOT TURN OFF WHEN THE CAR IS OFF. *TR
2010 CADILLAC SRX. CONSUMER REQUESTS REIMBURSEMENT BECAUSE THE LEFT FRONT HUB BEARING WAS NOT SECURE AFTER PUTTING ON NEW TIRES. *TA
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WATER ENTERED THE INTERIOR OF THE DRIVER SIDE HEADLIGHT CAUSING IT TO FAIL. THE CONTACT MENTIONED THAT THE FAILURE PREVIOUSLY OCCURRED ON THE PASSENGER SIDE HEADLIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
REAR HATCH AUTOMATICALLY OPENS WHEN I'M DRIVING, WHEN MY VEHICLE IS PARKED AND LOCKED, AND ALSO WHEN MY VEHICLE IS ON BUT IDLING EITHER IN A CAR WASH, STOP LIGHT, OR STOPPED IN TRAFFIC. THIS OCCURS RANDOMLY AND SOMETIMES THE HATCH WILL NOT SHUT UNTIL I TURN OFF THE CAR. *TR
MY HUSBAND AND I WERE RETURNING FROM A TRIP TO MYRTLE BEACH. WE HAD JUST GOTTEN ON THE NEW YORK STATE THRUWAY. WE HAD JUST PASSED A TRACTOR TRAILER WHEN ALL OF A SUDDEN THE CAR IMMEDIATELY VEERED TO THE RIGHT. MY HUSBAND ATTEMPTED TO CORRECT THIS AND IT IMMEDIATELY VEERED TO THE LEFT. IT DID THIS 2-3 TIMES BEFORE HE WAS ABLE TO GET IT UNDER CONTROL. WE PULLED OFF TO THE LEFT SHOULDER OF THE THRUWAY AND CALLED FOR A TOW TRUCK. IT WAS TOWED TO OTTO CADILLAC IN ALBANY NEW YORK. THIS IS THE REPAIR THAT WAS REQUIRED. INSTALLED NEW 20867273: SL-N-LINK (05416-K) 20867 QTY 1. THIS IS WHAT WAS FOUND LR ADJUST LINK BROKEN, REPLACED LINK AND ALIGNED REAR TOW TO SPEC. SERVICE WAS DONE SATISFACTORILY NO COMPLAINTS WITH SERVICE DEPARTMENT BUT WE DO NOT WANT ANYONE ELSE TO EXPERIENCE THIS. *JS
ON 5/23/14 4 DAYS AFTER I BOUGHT THIS CADILLAC SRX THE WATER PUMP WENT OUT & BOTH HOSE ASSEMBLY NEEDED TO BE REPLACED DUE TO THE HOSES SPLIT. WHILE I'M IN ATLANTA GA. VISITING. FROM INDIANAPOLIS IN. TO THIS DATE THE CAR IS STILL THERE WAITING ON A HOSE ASSEMBLY THAT IS ON BACK ORDER. I DON'T UNDERSTAND. *TR
THE REAR HATCH OPENED ON IT'S OWN. THIS MOST RECENT TIME MY HUSBAND DID NOT NOTICE THAT IT HAD HAPPENED & ENTERED OUR GARAGE WITH IT UP, BREAKING THE WINDOW & WIPER UNIT. AS WE THOUGHT BACK, I HAD ONE TIME WITHIN THE PAST 3 MO. WHEN I WAS DRIVING & DISCOVERED IT WAS UP. ALSO, EACH OF US HAD ONE TIME WHEN WE CAME OUT OF A STORE & FOUND IT UP, EVEN THOUGH WE ALWAYS LOCK THE VEHICLE. WE EACH DISMISSED THESE EARLIER INCIDENTS THINKING WE MUST HAVE DONE SOMETHING WRONG. WE ARE HAVING THE DEALERSHIP THAT REPAIRED THE DAMAGE CHECK TO SEE IF THEY CAN FIND SOME DEFECT THAT WOULD CAUSE THIS PROBLEM. *TR
AT APPROXIMATELY 52,000 MILES CAR DEVELOPED A ROAR IN FRONT. I HAVE BEEN TOLD THAT THE FRONT WHEEL HUB ASSEMBLY NEEDS TO BE REPLACED. IF THIS WERE TO GO ON AND NOT BE REPLACED AN ACCIDENT COULD RESULT FROM WHEEL BEARING OVER HEATING OR BREAKING OFF AND CAUSING ACCIDENT.
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO FUNCTION DUE TO WATER ENTERING THE HOUSING UNIT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.
THE PASSENGER SIDE AIRBAG LIGHT WILL TURN TO OFF WITH A PASSENGER IN THE SEAT. IT APPEARS TO OCCUR WHEN THE PASSENGER CHANGES POSITION/SHIFTS THEIR WEIGHT IN THE SEAT. THE SERVICE AIRBAG LIGHT WILL TRIGGER UNTIL THE SENSOR FINALLY RESPONDS AND TURNS THE AIRBAG BACK ON. I HAVE READ WHERE THIS IS A RECALL IN OTHER MAKE & MODELS BUT DIFFERENT YEAR. *TR
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE PASSENGER SIDE HEADLIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT CONDENSATION ENTERED INTO THE HEADLIGHT ASSEMBLY, WHICH WOULD SHORT OUT THE ELECTRICITY IN THE UNIT. THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED ON TWO PRIOR OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
HEADLIGHT SEAL FAILS CAUSING MOISTURE INSIDE LAMP FIXTURES TO BUILD UP AND EVENTUALLY CAUSE AN ELECTRICAL SHORT IN THE VEHICLE. MOISTURE IN THE LAMP FIXTURES ALSO IMPAIRS VISIBILITY AT NIGHT AND DUSK CONDITIONS.
I OWN A 2010 CADILLAC SRX. THE PASSENGER HEADLAMP HAS ACCUMULATED SOME CONDENSATION. AS I WAS READING ONLINE THIS IS A KNOWN FLAW OF DESIGN FOR THIS MODEL (EVEN 2013 MODELS) THAT GM IS AWARE OF. AS THE HOLIDAY APPROACHED WE TRAVELED OUT OF TOWN. AS WERE WERE LEAVING I WAS TOLD BY A FAMILY MEMBER THAT MIGHT PASSENGER HEADLAMP WAS INOPERABLE. SO MY GUESS WAS THAT IT WAS EITHER A SAFETY MECHANISM THAT THE CAR WILL SHUT THE LIGHT OUT TO PREVENT A SHORT OR WORST A FIRE. WELL IT WAS COMPLETE OPPOSITE. THIS MORNING MY LOCAL CADILLAC DEALERSHIP HAS CONCLUDED THE THE KNOWN FLAW IN THE HEADLAMP ACTUALLY SHORTED OUT MY BULD. NOW I HAVE RECEIVED A QUOTE FOR OVER $1000++ TO REPLACE A FLAW IN THEIR DESIGN. HOW IS THIS GOOD BUSINESS? IF IT IS A KNOWN ISSUE TAKE CARE OF IT RIGHT? THIS IS A DESIGN FLAW, BASED ON NUMEROUS CADILLAC COMPLAINTS AS WELL AS NOTES FOUND ON THIS VERY NHTSA WEBSITE. IN IT'S CURRENT STATE, THE VEHICLE IS NOT DRIVABLE IN LOW VISIBILITY CONDITIONS OR AT NIGHT BECAUSE THE HEADLIGHTS HAVE FAILED DUE TO A DESIGN FLAW. DEALER WILL NOT REPAIR UNDER EXTENDED WARRANTY, AND WITHOUT REPAIR THE VEHICLE WILL NOT EVEN PASS A STATE SAFETY INSPECTION. THIS IS A RECALL WORTHY FAULT WHICH COULD LEAD TO LOSS OF LIFE IF FAULT OCCURS IN LOW VISIBILITY OR NIGHT DRIVING, AND RENDERS THE VEHICLE UNSAFE AS IT WILL NOT PASS STATE SAFETY INSPECTION. PLEASE FORCE GM TO ISSUE RECALL ON THIS ISSUE. *JS
THE HEADLIGHT HAS MOISTURE INSIDE OF IT AND WILL NOT COME ON WHILE TRAVELING IN THE DARK. I TRIED THE HIGH BEAM AND IT DID NOT RESPOND EITHER. AFTER MY VACATION I TOOK MY VEHICLE TO THE DEALERSHIP IN HOPE OF FINDING OUT IF I NEEDED TO CHANGE THE BULB, BUT ONCE MY ENTIRE FRONT END WAS REMOVED I WAS TOLD BY THE DEALERSHIP THAT THE HEADLIGHT GLOBE NEEDED TO BE REPLACED. I HAVE NEVER BEEN IN AN ACCIDENT WITH MY VEHICLE NOR HAVE I RECEIVED ANY NOTIFICATION OF A DEFECTIVE PART FOR MY VEHICLE. AFTER ABOUT A FEW DAYS THE LIGHTS CAME ON WITHOUT ANY REPAIRS. I HAVE BEEN EXPERIENCING THE SAME PROBLEM EVERY SINCE THE INITIAL BLACK OUT WITH MY HEADLIGHTS. AGAIN I PURCHASED THIS VEHICLE FROM THE DEALERSHIP TOYOTA OF HATTIESBURG MARCH 2013. I HAVE YET TO BE NOTIFIED OF ANY INFORMATION REGARDING THIS DEFECT WITH MY HEADLIGHTS. I WAS TOLD BY THE DEALERSHIP THAT THE COST OF THE REPAIR WOULD COST ME OUT OF POCKET 2,500. *TR
WATER DRAIN FROM MOON ROOF SEPARATED AND WATER FLUID ED THE VEHICLE SHORT IN OUT MANY COMPONENTS. TOOK IN FOR SERVICE HAD TO PAY $1900. THIS SHOULD HAVE BEEN COVERED I FEEL THAT THIS REPAIR SHOULD HAVE BEEN COMPLETED AT NO COST TO ME. BEING THAT THERE WERE AT LEAST FIVE OTHER VEHICLES IN THE SAME DEALER REPAIR SHOP AT THE SAME TIME. SPOKE TO THE TECHNICIAN REPAIRING THE CAR BEFORE MINE AND WAS TOLD HE KNEW ACTUALLY WHAT THE PROBLEM WAS. HE SHOWED ME THAT THE DRAIN TUBE CAME FROM THE FACTORY PULLED TO SHORT AND TIGHT AND WHEN THERE IS A HEAVY RAIN THE RUN OFF CAUSED THE TUBING THAT RUN DOWN THE FRONT WINDSHIELD END PILLARS TO SEPARATE WHICH THEN LEADS TO WATER FILLING THE INTERIOR CABIN OF THE VEHICLE, IN BETWEEN THE DOORS, OVER THE DASH AND IT'S INTERIOR COMPONENTS, DOWN INTO THE LIFT GATE AND ONTO THE INTERIOR FLOORING WHICH IT HAD AND FLOODING IT. *TR