2017 Cadillac XT5 Complaint Log

WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOPING IT WOULD NOT HAPPEN AGAIN. IT DID HAPPEN 3 MORE TIMES. ONE INCIDENT HAPPENED WHILE DRIVING THROUGH INTERSECTION ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND ABRUPTLY SLOWED ITSELF DOWN TO ALMOST A STOP. BUT IN THIS INSTANCE WHEN I STEPPED ON ACCELERATOR TO DRIVE FORWARD TO GET OUT OF INTERSECTION THE CAR WOULD NOT MOVE,IT FROZE . LUCKILY I DID NOT GET HIT IN THE BACK. I WAITED, TURNED CAR OFF, AND THEN TURNED IT ON. I WAS ABLE TO DRIVE HOME. I TOOK CAR BACK TO DEALERSHIP ON 7/19/17 EXPLAINING THE CAR WAS UNSAFE SINCE THESE PROBLEMS ARE ERRATIC AND I COULD GET HIT IN THE BACK WHEN THE VEHICLE SLOWS DOWN TO A STOP IN THE MIDDLE OF TRAFFIC. THEY KEPT CAR FOR 9 DAYS CALLED AND TOLD ME THEY COULD NOT FIND PROBLEM SO THEY WANTED THEIR LOANER BACK. I WAS AFRAID TO DRIVE CAR BACK HOME SO THE DEALER DELIVERED CAR TO MY HOUSE AND TOOK BACK LOANER ON 7/28/17. IT HAS BEEN IN MY GARAGE SINCE THEN SINCE I FEAR FOR MY SAFETY AND MY FAMILY AND WILL NOT DRIVE CAR FEARING I'LL GET HIT WHILE DRIVING IF THE VEHICLE MALFUNCTIONS AGAIN. I NEVER GET A WARNING OF ANY SORT BEFORE IT HAPPENS. AFTER IT HAPPENS AND I TURN THE CAR OFF AND ON AGAIN THE VEHICLE SEEMS PERFECT. BUT I NEVER KNOW WHEN IT WILL BREAK AGAIN SINCE IT IS ERRATIC. IT IS DEFINITELY A SAFETY HAZARD.

I HAVE AN CADILLAC XT 5 2017. THE LANE DEPARTURE WARNING DOES NOT WORK AS ADVERTISED. I HAVE SPOKE WITH SEVERAL PEOPLE FROM THE DEALER TO DEALERS REPRESENTATIVE AND REGIONAL MANAGER. AFTER 5 WEEKS THE REGIONAL MANAGER TOLD ME THAT THE LDW WAS WORKING PROPERLY AS DESIGNED. HE OFFERED ME SOME TYPE OF COMPENSATION ( $300 ). HE AGREED THAT I WAS CORRECT THAT THE WAY CADILLAC ADVERTISED THIS WAS INCORRECT AND THANK ME FOR FINDING IT. HE SAID CADILLAC WILL BE CHANGING HOW THEY ADVERTISE THIS OPTION. WELL GREAT WHAT DO I DO WITH A $ 54,000 DOLLAR I PURCHASE THAT HAD FALSE ADVERTISING. I HAVE HAD LDW IN OTHER GM VEHICLES AND KNOW HOW THEY WORK. NOW TO THE PROBLEM, WHEN I GO OVER THE LINE THE SEAT IS SUPPOSE TO VIBRATE OR HEAR A BEEP. I HAVE TRIED TO HAVE EITHER WORK BUT GOING OVER THE LINE OVER 100 TIMES IT ONLY WORKED 5 TIMES. I WAS GOING OVER 40 MILES PER HOUR AND THE LAW WAS GREEN BUT ONLY ALERTED ME THOSE 5 TIMES. ALSO I WAS ABOUT 6 FEET OVER THE LINE EACH TINE IT WENT OFF THOSE FEW TIMES. MY CONCERN IS WHAT HAPPENS IF I NOD OFF OR FALL ASLEEP AND DRIFT OVER THE LINE AND I HIT THE CAR, CURB, TREE OR TELEPHONE POLE. I WAS ALSO TOLD THAT SINCE I HAVE LANE KEEP ASSIST THAT WILL KEEP MY VEHICLE FROM GOING OVER THE LINE. WELL I ALSO TRIED THAT AND THE CAR DOES SLIGHTLY PULL ME BACK IN BUT IF I PULL TO THE RIGHT OR LEFT ON OVER RIDE THE LKA WHERE IS MY WARNING. I CAN NOT BE THE ONLY ONE WHO NOTICED THIS. PLEASE HELP ME

RANDOMLY, AFTER STARTING THE VEHICLE AND MOVING THE SHIFT LEVER TO REVERSE, THE EMERGENCY BRAKE INDEPENDENTLY SETS SUCH THAT PARK IS DISPLAYED ON THE DASH AS WELL AS REVERSE. IN OTHER WORDS, THE VEHICLE IS IN BOTH REVERSE AND PARK SIMULTANEOUSLY AS DISPLAYED ON THE DASH DISPLAY. HOWEVER, I AM TOLD BY GM THAT THE PARK DISPLAYED ON THE DASH IS REALLY INDICATING THE EMERGENCY BRAKE IS SET AND THAT THE TRANSMISSION IS NOT IN PARK. IF THE VEHICLE CAN INDEPENDTLY SET THE EMERGENCY BRAKE WHEN MOVING THE TRANSMISSION OUT OF PARK, CAN THIS HAPPEN WHEN THE VEHICLE IS IN MOTION? IF SO, A DISASTROUS ACCIDENT COULD OCCUR.

THE CARS AUTO SHUTOFF SHUTS OFF THE INSTANT THAT THE CAR STOPS, AT STOP SIGNS, THE CAR SHUTS OFF CAN THEN STARTING TO PRECEED HESITATES AS IT STARTS. THIS COULD CAUSE A MISJUDGEMENT IN THE ABILITY TO ENTER THE TRAFFIC FLOW AND RESULT IN AN ACCIDENT. THE FEATURE IS NOT ADJUSTABLE.

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING ON THE INTERSTATE AT AN UNKNOWN SPEED, THE VEHICLE WAS INVOLVED IN A HIT AND RUN CRASH. THE EXTERIOR PASSENGER SIDE REARVIEW MIRROR WAS CLIPPED AND DAMAGED BY ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE CONTACT ATTEMPTED TO CALL THE DEALER, BUT DID NOT RECEIVE A RESPONSE. THE FAILURE MILEAGE WAS 10,000.

THE RADIO IN THE CAR KEEPS DROPPING SXM SIGNAL WHILE DRIVING DOWN THE STREET OR HIGHWAY OR ENTERING PARKING LOTS AT NEARBY SUPERMARKETS OR OUR LOWES STORE. I HAVE WRITTEN CADILLAC AND AM WAITING FOR THEIR RESPONSE. WHILE NOT A SAFETY ISSUE PER SE, IT IS FRUSTRATING AND NOT EXPECTED ON A CAR THAT COST ALMOST $64,000.

CADILLAC XT5 2017 LUXURY FWD MODEL VIBRATES AT ALL SPEEDS. ACCELERATOR AND STEERING WHEEL VIBRATES. TIRES HAVE BEEN BALANCED AND ROTATED WITH NO IMPROVEMENT TO THE CONSTANT VIBRATION. WATER SLOSHES OUT OF BOTTLE IN CUP HOLDER, JACKET FALLS OFF CLOTHES HOOK IN BACKSEAT, EGGS BREAK IN EGG CARTON ALL DUE TO SIGNIFICANT AND CONSTANT VIBRATION AT ALL SPEEDS.

2017 CADILLAC XT5. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES WITH VEHICLE. *LD UPDATED 10/04/2017*JS

I WAS DRIVING IN TRAFFIC, ABOUT 45MPH, WHEN THE PARKING BRAKE CAME ON, I GOT A CHECK ENGINE LIGHT, SERVICE BRAKE ASSIST, SERVICE STABILITRACK AND ONE OTHER LIGHT ON. I MANAGED TO KEEP IT RUNNING ENOUGH TO NOT GET REAR-ENDED, BUT IT IS NOT SAFE. THE DEALER NOW HAS IT, AND I AM IN A LOANER. THE CAR HAS LESS THAN 2000 MILES ON IT, AND THIS IS THE SECOND CHECK ENGINE LIGHT (THE FIRST DID NOT INVOLVE THE PARKING BRAKE), BUT THE DEALER DID NOT FIND A CONCRETE PROBLEM FOR THE LIGHT. IS THIS GOING TO TURN INTO A RECURRING PROBLEM? IT IS VERY DEFINITELY NOT SAFE.

DEFECTIVE UPPER DASHBOARD HAS LARGE BALLOONED AREA IN CENTER WHERE ADHESIVE EITHER FAILED OR WASN'T APPLIED AND LOWER DASHBOARD HAS DEFECTIVE LUMP UNDER MATERIAL. THESE DEFECTS SHOULD NEVER HAVE LEFT THE FACTORY. POOR QUALITY CONTROL. BOTH DASHBOARDS ARE TO BE REPLACED BY DEALER.

PLATINUM VERSION (TOP OF THE LINE MODEL) HAS WIDESPREAD PREMIUM LEATHER DASHBOARD DEFECTS ON BRAND NEW VEHICLES, SO BAD THAT BOTH SHOWROOM NEW REPLACEMENT PREMIUM LEATHER DASHBOARDS ARE ALL DEFECTIVE. I FIRST NOTICED MINE SEVERAL DAYS AFTER PURCHASING MINE IN OCTOBER 2016. IT HAS TAKEN OVER 9 MONTHS WITH GM/CADILLAC CORPORATE INVOLVEMENT TO FINALLY FIND MY 5TH REPLACEMENT DASH THAT DOES NOT HAVE DEFECTIVE LEATHER! THE DEALERSHIP SHOWED ME A BRAND NEW XT5 PLATINUM ON THEIR SHOWROOM FLOOR WITH BUBBLED PREMIUM LEATHER DASH. IT IS ONLY AFFECTING THE XT5 PLATINUM MODELS BECAUSE THE LEATHER IS DIFFERENT. IT IS APPARENTLY A NATIONAL ISSUE.

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN DRIVING IN THE SUN AT ANY SPEED, THE WINDSHIELD ACTED LIKE A MIRROR AND CAUSED EVERYTHING ON THE DASHBOARD TO REFLECT ONTO THE WINDSHIELD. THE DRIVER'S VISION WAS OBSCURED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS A SAFETY ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS 250. ..UPDATED 11/21/16 *BF UPDATED 12/13/16.*JB

WHEN TAKING TURNS, EITHER LEFT FOR RIGHT, THE DRIVER SEAT MAKES CLICKING NOISES AND THERE IS A FEEL OF THE SEAT SHIFTING TO THE SIDE. THIS IS VERY PREVALENT WHEN GOING THRU ROUND ABOUTS. AT TIMES WHEN THE VEHICLE IS PARKED AND DRIVER REACHING TO CLOSE DRIVER DOOR THE SAME PROBLEM IS APPARENT.

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 20 MPH, THE DRIVER'S SEAT MADE A SNAPPING AND CRACKLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT FRAME WAS REPLACED; HOWEVER THE FAILURE RECURRED. IN ADDITION THE CONTACT STATED THAT THE REAR PASSENGER WHEEL MADE A KNOCKING NOISE WHEN THE VEHICLE DROVE OVER A BUMP OR MAKING TURNS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,800. UPDATED 02/14/17*LJ *CN

THIS CAR WAS SOLD TO ME WITH A DRIVER AWARENESS PACKAGE THAT INCLUDES LOW SPEED FRONT BRAKING AND I AM UNABLE TO GET IT TO WORK, A SALESPERSON DROVE THE CAR AND COULD NOT GET IT TO WORK AND A CADILLAC MECHANIC AT LINUS CADILLAC IN VERO BEACH, FL. DROVE THE CAR AND COULD NOT MAKE IT WORK.. THE CAR HAS BEEN TO TWO DEALERSHIPS FOR THIS ISSUE AND THE LAST DEALER MECHANIC AT LINUS ADVISED ME THAT THE SYSTEM IS NOT WORKING. CADILLAC DENIES THIS AND CLAIMS THE SYSTEM CANNOT BE TESTED BUT THAT IT IS IN THE CAR AND WILL WORK. I HAVE NEVER HEARD OF ANY SUCH THING. I HAVE TO MUCH DOCUMENTATION ON THIS ISSUE TO ATTACH BELOW. VIDEOS, E MAILS TO AND FROM THE DEALER SERVICE DEPT, ETC.