2017 Chevrolet Bolt EV Complaint Log

I had my Chevy dealer install the second software update and return my battery charging to 100%. There are now two reports of Bolt EV erupting in flame within a couple weeks of each other and both vehicles had the recommended second software installed. I'm reporting that the fix GM has come up with does not work and does not prevent the initial problem of battery fires when vehicle is left unattended. My safety and the safety of my family or other passengers are at risk of a fire starting for no reason and there's no solution offered by GM for this issue. Neighbors are put at risk just by the presence of this vehicle in my driveway. The general public at large are also put at risk if I was to leave the car in a public parking structure like an airport or downtown parking. Waiting on the NHTSA to do something about this to protect the safety of the public.

Vehicle was recalled due to spontaneous battery fire risk. Two stages of recall work were performed, both related to the vehicle computer and battery monitoring system. Neither has fixed the underlying cause of the problem, so the recall cannot be considered to be complete. The battery remains at risk of fire based on NHTSA notice on 7/14/2021 and numerous press reports, after at least two fires while at rest after charging were reported in vehicles that had the recall work completed. The recall must be extended and amended to include battery replacement with a unit that is not subject to the current spontaneous fire risk. Without that, the vehicle is unsafe to drive and possess due to fire risk, and has zero value as a tradein or onward sale. Alternatively, even though the vehicle was purchased used (with battery warranty still in force, with a purchased extended warranty, and with no disclosure at the time of a recall or battery fire risk), an exchange for an equivalent new Bolt (2020 or newer) would be acceptable.

My car has not personally caught fire, yet. But there is a physical manufacturing defect with the high voltage battery system that causes these cars to catch fire while parked and charging. GM "fixed" the issue with a software update and multiple cars have still managed to catch fire despite being "fixed" and assured that the vehicles were safe to own and operate. It's only a matter of time before one of these cars kills someone and GM clearly is unwilling to do the right thing for the safety of their customers. You can not "fix" a manufacturing defect with a software update. GM clearly is incapable of doing the wright thing on their own and NHTSA needs to force them to take this safety issue seriously.

There is an existing recall on my 2017 Bolt EV and GM has not addressed the cause of the battery fires and has instead offered a software update. My car charges in the garage, the danger of battery fires is still present in the battery packs unless it is replaced with a newer type that does not have the original defect. I believe that NHTSA issued the recall to give an auto manufacturer time to rectify a safety defect but it looks like GM has issued a clever workaround to the initial defect of their battery packs by designing a software that will give an early warning of a possible fire. This is not acceptable for the simple reason that there's no guarantee a car owner will hear or see this warning if car is unattended in the garage in the middle of the night. The original safety defect is still present in the defective battery pack so a fix should be for GM to repair the defect in the affected battery packs or replace all defective battery packs. This recall and fix offered is not acceptable it should not take over a year for GM to make good on this recall. Action needs to be taken to get a final fix, this could be deadly to any family that owns this vehicle.

I’m just reporting GMs persistent negligence in dealing with defective battery cells for 2017-2019 Bolts. Upon tear down these cells will not and do not meet GM quality standards and GMs delayed response and paltry response demonstrate what little concern Gm has in regard to the situation. This is an issue that will compound with time. My car has not caught fire - I just have an early build 2017 and am frustrated with GMs handling / mishandling of this situation.

Parking button may not fully engage when pressed causing vehicle to roll forward in drive gear or while in reverse causing vehicle to collide. Vehicle will automatically go into park when driver door is opened, but button can take deep press to fully engage into park. If driver removes foot from brake petal before vehicle is in Park car moves.

Steering wheel does not return easily to stationary position after being turned. As a result, wheel must be manually turned in order to straighten steering. This can be particularly cumbersome when in a deep curve or while maneuvering around parking lots, U-turn, etc.

After getting the software update from previous recall, on Siemens Chargers, the car and charger error. The car error says "Charging Interrupted or Overridden". Took to Chevy service 7/26/21, they could not find anything wrong, and wanted to charge $225 for troubleshooting. They were not aware of the new recall, when made aware they agreed not to charge the $225, but stated I should not use the chargers at work. If I am not supposed to charge overnight, and am unable to charge at work, the car is unusable.

A recall by GM indicates that my 2017 Bolt is no longer safe for me to use as it may catch on fire. As I have to park the car in the garage for charging, this is an unacceptable situation. Also, the software fixes are known as not to be totally effective. I am logging this issue, which I am sure you already know, as a means of documenting this situation is happening to me.

The car has displayed a minor loss of steering power from when I received it as well as some tapping/banging from the underneath. I only recently reported it to the dealer since I thought that the loss of power was just electrical load issues under certain conditions. The dealer investigated and reported a broken steering gear. They found NO evidence that there was external damage causing this and told me to not drive the car until it is repaired.

There is an existing recall on my 2017 Bolt EV and GM has not addressed the cause of the battery fires and has instead offered a software that will provide advanced warning when a fire is imminent. Since most of the known fires started in the garage while parked the danger of battery fires is still present in the battery packs unless it is replaced with a newer type that does not have the original defect. I believe that NHTSA issued the recall to give an auto manufacturer a chance to rectify a safety defect but it looks like GM has issued a clever workaround to the initial defect of their battery packs by designing a software that will give an early warning of a possible fire. This is not acceptable for the simple reason that there's no guarantee a car owner will hear or see this warning if car is unattended in the garage in the middle of the night. The original safety defect is still present in the defective battery pack so a fix should be for GM to repair the defect in the affected battery packs or replace all defective battery packs. Anything less would be morally reprehensible and an insult to a federal safety agency like the NHTSA.

The contact owns a 2017 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

The steering binds after making a turn. It will not return the wheel to center without deliberate effort on my part. I had the alignment checked and it is all within spec. It appears to be an issue with the steering rack itself. This is an ongoing issue.

The contact owns a 2017 Chevrolet Bolt EV. The contact stated after an unknown software update was completed on the vehicle, the vehicle would overcharge and no longer shut down while fully charged. The contact also stated that the vehicle would send an incorrect battery level to the charger, causing the charger to continue to charge the battery though already fully charged. The contact stated that the battery icon would show that the battery was fully charged however, the battery light would flash four times indicating a significantly low battery. The dealer and the manufacturer were notified of the failure but did not provide any assistance. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 5,000.

The contact owns a 2017 Chevrolet Bolt EV. The contact stated received a recall notification from the manufacturer however, the NHTSA number was not provided. The vehicle was taken to the dealer for the recall repair, and the mechanic reset the battery. The contact stated upon receiving a second recall notification, the vehicle was taken to the dealer for another recall repair and an unknown reprogram was performed. The contact stated after the vehicle was reprogrammed, the battery failed, and the computer screen remained on. The service warning light was illuminated. The vehicle was taken back to the same dealer who diagnosed that there were no issues found. The manufacturer was made aware of the failure and a case was opened. The vehicle was not repaired. The approximate failure mileage was 62,500.

The contact owns a 2017 Chevrolet Bolt EV. The contact stated while driving 40 mph, the steering wheel was difficult to turn. The contact stated that there was no warning light illuminated. The vehicle was diagnosed with needing a steering rack however, the vehicle was not repaired. The manufacturer was informed of failure and the contact was awaiting a response. The failure mileage was approximately 44,000.

GM has been jerking myself, and all Bolt owners all of this year and For myself and other owners of 2017-early 2019 models. They have overlaid Recalls on the 2017-2019 to reset apparent recall start dates. We have been dealing with being under the umbrella of a one battery fire recall or another since November of 2020, ENOUGH IS ENOUGH. My Bolt was in a chevy shop for TWO MONTHS June/July 2021 time frame for the first recall because it took them that long to get a single battery module. Now they have issued yet another recall. I am one of over 100,000 owners that are tired of being told, "baby your batteries to 'reduce' the risk of fire". Being told to limit the effective battery range to over 60% of what it is supposed to are capable of is not acceptable. GM is playing 'lawyer' and making it nearly impossible to get a real solution. Do your job, kick GM in the rear. At this point GM just needs to pony up and buyback the whole model run. I'm tired of parking my car in the back 40.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA campaign number: 20V701000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.

2017 Chevrolet Bolt. Consumer writes in regards to high voltage battery safety recall. THE CONSUMER STATED THE SAFETY RECALL SOLUTION WAS UNACCEPTABLE.

I have had no failures or problems with my vehicle specifically, but I am fearful of the fire risk due to the Chevrolet Bolt EV battery recall. My local dealer has applied the software patch to my vehicle to limit charging to 90% per the recall, but a permanent fix has not been offered by GM. I am also extremely skeptical that another software modification, as proposed by GM, will provide a permanent fix to the problem, given that it is a failure of the physical battery cells that causes the fires. I implore the NHTSA to place pressure on GM to replace the propulsion battery assembly in the affected Bolt EVs and not just try to “slap a software patch on it” as a fix. Additionally, by limiting the vehicle to 90% charge capacity, this reduces the total mileage range of the vehicle, thus reducing its overall value. (Think of it as saying you can never fill the tank to “Full” in your gasoline powered vehicle, so the MPG rating you originally purchased is no longer valid.)

THERE IS A RAPID TAPPING NOISE COMING FROM THE BRAKE BOOSTER UPON OPENING THE DOOR. TAPPING THE BRAKES WILL MAKE THE NOISE STOP. FOR A FEW WEEKS THIS WOULD STOP THE NOISE UNTIL THE NEXT OCCURRENCE AFTER SITTING FOR HOURS. IT HAS PROGRESSED SO THAT THE TAPPING WILL RETURN AS SOON AS THE BRAKE PEDAL IS RELEASED AND CONTINUE WHILE DRIVING. UPON PARKING, THE NOISE WILL PERSIST FOR UP TO A COUPLE OF MINUTES AND THEN STOP. PROBLEM CONTINUES. I TRIED TO ATTACH AN AUDIO FILE BUT IT WASN'T ACCEPTED AS AN APPROVED FILE.

Steering does not return to center after making a turn. The steering wheel has to be pulled back to center. If my hands slip off of the steering wheel the car would lock into a turn. Yes dealer gave a price to fix. Dealer. No alerts.

The steering gear is failing to return the wheels to center. When you steer into a curve and you complete the curve the steering does not return to center, you must physically turn it back out of the curve. The steering wheel is tight but operates. This could be a problem for me to perform and it is hard to keep within the lines of a lane. Billion Chevy in Iowa City Iowa has confirmed the malfunction. This is a $2100 repair. There are many complaints online of this problem. Why is this not a recall???? They got a batch of bad steering gears in 2017.

REAR BACKUP CAMERA DISPLAY FREEZES AFTER PLACING VEHICLE IN DRIVE WHICH MAY BECOME DISTRACTION AND CREATE UNSAFE SITUATION FOR DRIVER WHILE MANEUVERING IN PARKING LOT OR ON ROADWAY WHILE OPERATING AT HIGHER SPEEDS ' CAN BE REMEDIED BY MANUALLY RESTARTING INFORTAINMENT SYSTEM/POWERING OFF/RESTARTING VEHICLE. I HAVE SEEN SYSTEM UNFREEZE FOR RESTART AUTOMATICALLY WHILE VEHICLE IN MOTION WHICH MAY CAUSE DISTRACTION TO DRIVER AND INABILITY TO ADJUST CERTAIN FEATURES OF CLIMATE CONTROLS. TEMPORARY LOSS OF POWER TO HEATING UNIT OR INABILITY TO REGISTER CHANGE IN FAN SPEED (OCCURANCE ONCE). STEERING FEELS LOOSE WHEN INITIALLY MOVING STEERING WHEEL AND COMPONENT(S) MAKING NOISE WHEN TURNING STEERING WHEEL (RESISTANT ISSUE). SUSPENSION MAKES LOUD CREAKING NOISE(S) WHEN OPERATING ON UNEVEN ROAD SURFACES OR STEEP INCLINE/DECLINE. STEERING/SUSPENSION HAVE BEEN ONGOING ISSUE SINCE PURCHASED IN OCTOBER 2020 ' WILL HAVE DEALERSHIP DIAGNOSE AT POSSIBLE OWNERS EXPENSE. DATE OF STEERING ISSUE WILL BE UTILIZED FOR SECTION BELOW.

THERE WAS A RECALL ON CHEVY BOLTS EV 2017, BECAUSE A FIRE OCCURRED. CHEVY ADVERTISE THAT IT CARS GET 234 MILES ON A FULL CHARGE. THIS IS NOT TRUE AND FALSE ADVERTISING FROM THE GMC MANUFACTURER. SINCE THE RECALL AND THE VEHICLE HAD TO BE RECALIBRATED TO 90 PERCENT, THE CAR GET MUCH LESS THAN 234 MILES . THIS IS IMPORTANT BECAUSE THIS A ALL ELECTRIC CAR. IS THIS NOT FALSE ADVERTISEMENT?

Received an email from GM acknowledging that the last recall had not been entirely successful in fixing the Bolt EV battery problem. After contracting Myasthenia Gravis, I had given away my (GM) gasoline vehicle because I was unable to maintain it with my disability. I purchased a Bolt EV because they assured me it would be relatively worry free and much easier to maintain. Since it's purchase I have been continually informed that it might be a rolling death trap. I no longer have the physiological ability to fight the corporate giants. Calls to GM have proven fruitless. Please do something that effects an actual change in my pursuit of happiness. Thank you: Eric W Biggio

IN THE SNOW, THE WINDSHIELD WIPERS ON THE CAR STOP WORKING PROPERLY RANDOMLY.

MY VEHICLE IS IMPACTED BY THE FOLLOWING RECALLS: 1) MANUFACTURER RECALL NUMBER N202311730, AND 2) NHTSA RECALL NUMBER 20V701. A FIX WAS SUPPOSED TO BE IN PLACE BY JANUARY 1. I FOLLOWED THE MANUFACTURER'S STEPS TO REDUCE CHARGE CAPACITY AND WAITED PATIENTLY UNTIL 1/29 FOR THE FIX. ON 1/29 I CALLED GM CONCIERGE LINE AT THAT TIME TO INQUIRE ABOUT THE STATUS OF THE FIX. I WAS TOLD THERE WAS NO UPDATE. I INQUIRED ABOUT MY OPTIONS INCLUDING A BUYBACK OR REPLACEMENT VEHICLE IN ADDITION TO A LOANER CAR DURING THE PERIOD OF TIME THE CAR WAS OUT OF COMMISSION. I WAS TOLD NO PROBLEM AND SOMEONE WOULD CONTACT ME. I'VE RECEIVED TWO CALLS SINCE THAT TIME, AND NONE OF THE PROMISED STEPS INCLUDING BUYBACK, REPLACEMENT VEHICLE, OR LOANER CARS WERE OFFERED. THE REPRESENTATIVES DO NOT RESPOND TO MY EMAILS, WHEN I CALL, THE ASSIGNED REP IGNORES MY CALLS, AND WHEN I ASK FOR A STATUS UPDATE I'M TOLD THERE ISN'T ONE. GM IS CLEARLY DELAYING THE ISSUE. I HAVE INFORMED GM THAT MY VEHICLE IS PARKED IN A VERY CLOSE QUARTERS GARAGE WHERE A FIRE WOULD CREATE AN IMMINENT LIFE/SAFETY ISSUE. GM CONTINUES TO NOT RESPOND TO MY INQUIRY. THE VEHICLE MEETS THE REQUIREMENTS OF THE NONCONFORMITY VEHICLE UNDER THE TANNER ACT AND I AM REQUESTING ASSISTANCE TO ENSURE THAT THE VEHICLE IS REPURCHASED OR REPLACED. THERE HAS ALREADY BEEN CONFIRMATION POSTED THAT THE BATTERY PACKS NEED TO BE REPLACED ON THESE VEHICLE AND GM IS NOT ACKNOWLEDGING THEIR RESPONSIBILITY TO ISSUE A FIX TO THE VEHICLE AND PREVENT FURTHER INJURY. I AM WRITING TO REQUEST AN INQUIRY BY NHTSA INTO WHAT GM IS ACTUALLY DOING TO PREVENT FURTHER LOSS OF LIFE AND/OR INJURY AND TO REPAIR OR REPLACE MY VEHICLE. I HAVE DOCUMENTED WEEKS OF EMAILS ON THE TOPIC WITH GM WHICH ARE NOT BEING REPLIED TO AND AM NOT SURE WHERE ELSE TO TURN TO GET GM TO ADDRESS THIS OPEN SAFETY ISSUE. THANKS.

THE BOLT EV WAS RECALLED ON NOVEMBER 13, 2020 DUE TO THE FACT THAT THE BATTERY WAS DEFECTIVE AND HAD STARTED NUMEROUS FIRES, EVEN WHEN NOT PLUGGED IN. GM OFFERED A "TEMPORARY FIX" WHICH REDUCED THE PERFORMANCE OF THE VEHICLE (REDUCED THE RANGE OF THE VEHICLE PER CHARGE) AND LIMITED SOME OTHER FUNCTIONS). THEY HAVE NOT OFFERED A PERMANENT FIX AND IT HAS BEEN OVER 60 DAYS SINCE THE RECALL WAS ISSUED. SINCE GM HAS NOT ISSUED ANY OFFICIAL PERMANENT FIXES TO THIS PROBLEM, AND BECAUSE OF MY CONCERN ABOUT THIS ISSUE, I HAVE TAKEN IT UPON MYSELF TO CONTACT GM DIRECTLY. DESPITE NUMEROUS CALLS AND E-MAILS TO GM, I HAVE RECEIVED NO CONCRETE OFFERS TO REMEDY THE SITUATION. I HAVE BEEN ASSIGNED A "CASE MANAGER" - A GM EMPLOYEE- WHO IS SUPPOSED TO HELP PROVIDE A PERMANENT FIX FOR THIS ISSUE, I HAVE BEEN UNABLE TO GET ANY SPECIFICS AS OF TODAYS'S DATE ABOUT THE PROCESS AND/ OR OPTIONS. AGAIN, THIS DESPITE VERY SPECIFIC QUESTIONS. I AM REPEATEDLY TOLD THAT BY GM THAT THEY MUST GO THROUGH THEIR "PROCESS" AND THAT MY CASE MANAGER HAS NO MORE INFORMATION. PROMISES OF LETTERS OF "OFFERS" FOR REMEDY HAVE NOT APPEARED, DESPITE MY SENDING ALL REQUESTED DOCUMENTATION TO GM, WHICH WAS SUPPOSED TO EXPEDITE THE PROCESS. TIMELINES AS TO WHEN REMEDIES WILL BE OFFERED KEEP CHANGING . I HAVE BEEN TOLD THAT INFORMATION WILL BE EMAILED REPEATEDLY AND IT HAS NOT BEEN RECEIVED, ETC. THE INITIAL RECALL ALL STATED ADVISED THAT THE CAR SHOULD NOT BE PARKED NEAR OWNER'S HOUSES FOR FEAR THAT THE CAR WOULD CATCH ON FIRE. NOT ONLY IS THIS IMPRACTICAL FOR ME, I DON'T FEEL COMFORTABLE DRIVING A CAR THAT HAS HAD THIS HISTORY. GM NEEDS TO TAKE RESPONSIBILITY FOR THEIR FAULTY BATTERIES AND FOLLOW THROUGH ON THE NEED FOR A PERMANENT FIX. THEY ARE ALREADY PAST THEIR DEADLINE IN DOING SO. GM HAS NOT FOLLOWED THROUGH ON RECALL OF THE BOLT EV (BATTERIES CAUSING FIRES).

THE DEALERSHIP PERFORMED UNAUTHORIZED SERVICE ON THE VEHICLE. IN CONTACT WITH THE MANUFACTURER(GM) THEY ARE IN WILLING TO REVERSE THE UNAUTHORIZED SOFTWARE UPDATE UNTIL A LONG TERM SOLUTION HAS BEEN IDENTIFIED. I HAVE OPENED A CASE 1 WEEK IN ADVANCE AND NO RESOLUTION HAS BEEN COMMUNICATED ABOUT THEIR RESPONSIBILITY OF RENDERING MY VEHICLE UNUSABLE.

HELLO. WE BOUGHT THIS VEHICLE IN DECEMBER 2020. WHEN I TRIED TO LIST THE VEHICLE ON THE TURO WE NOTICED THAT IT HAVE NHTSA CALL. WE USED TO VISIT CONNEL CHEVROLET IN COSTA MESA BY THEY DIDN'T FIX THE PROBLEM. SO WE STILL HAVE THIS PROBLEM. THANK YOU

My car is a 2017 Chevy Bolt under recall for fire hazard associated with the traction battery system. I can no longer park my car in my garage due to the fire risk. I have a significant deterioration in resale value. The car needs to be supervised when charging and no longer had full charging capacity due to the software "upgrade" mandated by Chevrolet. Even though the recall is partially implemented at this time Chevrolet has no way to complete the recall. They (GM) refuse to replace the battery and refuse a buyback on the vehicle. My vehicle is impaired and at the moment there is no recourse. The 12/30/20 date is the date of the last recall implementation. My last visit to dealer was 4/27/21 with no action taken

THERE IS A RAPID TAPPING NOISE COMING FROM THE BRAKE BOOSTER UPON OPENING THE DOOR OR HATCH. TAPPING THE BRAKES WILL MAKE THE NOISE STOP. FOR A FEW WEEKS THIS WOULD STOP THE NOISE UNTIL THE NEXT OCCURRENCE AFTER SITTING FOR HOURS. IT HAS PROGRESSED SO THAT THE TAPPING WILL RETURN AS SOON AS THE BRAKE PEDAL IS RELEASED AND CONTINUE WHILE DRIVING. UPON PARKING, THE NOISE WILL PERSIST FOR UP TO A COUPLE OF MINUTES AND THEN STOP. PROBLEM CONTINUES TO THIS DAY (3 MARCH 2021) N.B. IT WOULD BE NICE IF ONE COULD UPLOAD AN MP3 OF THE SOUND. THANK YOU!

IN NOVEMBER 2020, GENERAL MOTORS HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 2017-2019 MODEL YEAR CHEVROLET BOLT EV VEHICLES. THIS NOTICE APPLIES TO MY VEHICLE, VIN: [XXX]. AS A RESULT, GM IS CONDUCTING A SAFETY RECALL, N202311730. MORE SPECIFICALLY, A CERTAIN NUMBER OF THESE VEHICLES WERE BUILT WITH HIGH VOLTAGE CELLS PRODUCED AT LG CHEM?S OCHANG, KOREA FACILITY THAT MAY POSE A RISK OF FIRE WHEN CHARGED TO FULL, OR VERY CLOSE TO FULL, CAPACITY. THE SEVERITY OF THE RECALL NOTICE WAS ALARMING TO MY FAMILY AS WE DRIVE IT DAILY AND OFTEN EXTENDED MILES. SAFETY IS MY PRIMARY CONCERN AND I AM REQUESTING REMEDIATION IMMEDIATELY. THE RISK AND DANGER IS TOO GREAT FOR ME TO WAIT AND SEE AS GM INVESTIGATES. WHAT RECOURSE DO I HAVE NOW? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *JS

Exact details UNKNOWN. Description: About 2 yrs ago, releasing the brake pedal started triggering rapid popping sounds from engine compartment. The popping sounds are rapid--maybe 4 or 5 per second--and continue for a few seconds or more, up to at least 30 seconds depending on ambient temperature and main battery charge level. Opening the driver side door following vehicle at rest can also trigger this popping noise. But mostly the popping occurs when brake pedal is fully released during operation of the vehicle. GM responded initially to reports of this issue by replacing brake control parts; but more recently, according to a service bulletin (see uploaded document), a software update may be used to fix the problem. Since many vehicles which have the problem are out-of-warranty, GM charges owners for applying this software update. How can we be sure that this issue is not safety-related? If this is a software defect in the braking control system, why is warranty coverage required for the update?

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and limited the charge level of the battery, but informed the contact that parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I own a 2017 Chevy bolt and the batteries are catching fire on a high state of charge which should not happen. Chevy offered a final "software fix" before which was supposed to fix the issue and prevent the batteries from overcharging and catching fire. The software update/diagnostic was also supposed to be able to tell Chevy which battery cells had problems. THIS DID NOT WORK. Chevy bolts continued to catch fire after this software fix . Well the new issue is that Chevy now has a new recall for the bolt to replace the problem battery cells in the pack. The problem is they could NOT identify which were the problem cells before with their software fix. And they're going to use software diagnostics again to try and isolate the problem cells and replace those. They have already proven their software does NOT work to diagnose problem cells in the battery pack. This new recall by chevy won't work and cars will continue to catch fire because Chevy is being cheap as [XXX]. They need to replace the complete battery packs and not individual cells in it. This is the only way because they're completely incompetent and incapable of finding individual problem cells. They need to replace whole packs with good packs to fix the issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

UNDER THE RECALL, THE MAXIMUM BATTERY CHARGE IS TO BE REDUCED BY 90%. MY VEHICLE GETS LESS THAN THAT, AND NOW ONLY GETS @120-130 MILES MAX, BUT REALISTICALLY ONLY @ 100-105. I LIVE IN COLD WEATHER, MOUNTAINOUS NORTHERN NY STATE. THE CAR IS USED TO COMMUTE TO WORK, 80 MILES PER DAY SO I HAVE TO CHARGE IT EACH DAY, AND BECAUSE IT DOES NOT HAVE FAST-CHARGE, IT TAKES @ 6 HOURS TO GET FULLY CHARGED TO THE REDUCED MAXIMUM. THERE IS ALSO A LOSS OF PROPULSION POWER AS I GET A DASHBOARD WARNING ALL THE TIME, AND I CANNOT PARK THE VEHICLE IN MY GARAGE WHERE MY HOME CHARGER IS LOCATED. CHEVY SHOULD REPLACE THE BATTERY WITH ONE THAT HAS FAST-CHARGE AS COMPENSATION FOR THE LOSS OF USE, INCONVENIENCE, ETC.

Since the November, 2020 recall of the Chevy Bolt for its battery defects, I have had only limited use of the vehicle and it remains a fire threat whether parked inside a garage or outside. The recommended restrictions of charging and parking by General Motors do nothing to fix the fire threat, and put an undue burden on me without any expectation of a timely repair. GM has acknowledged that they do not currently have repair parts (new battery modules), and due to the volume of units necessary (140,000 recalled vehicles), and the likely pace of production and repairs once they actually begin producing new battery modules, it will take at least 2 years for the process to be completed. Added to the 10 months already passed since the first recall, this means a potential total wait period approaching 3 years. This is wholly unacceptable and a vehicle buyback to make owners whole for their losses is the only acceptable course of action.

This is the second safety recall against the same models of the Chevrolet Bolt. GM already attempted to fix this once, and it did not work. You must demand that GM replace the entire battery pack in every Bolt that is affected by this recall. For the second time in less than a year, due to their own manufacturing issues, they have limited our mileage range, this time even less so. We're unable to park in our garage, and can only charge when the car can be supervised. These limitations have been placed on us without any details from GM on how we can obtain loaner cars/reimbursement for rental cars. This issue not only puts myself, my family and my livelihood at risk, but it also puts others around me at risk, as the car can catch fire when it's not even on. I'm scared to drive it at this point, so will be storing it. GM attempted to fix this once with software that was supposed to identify defective batteries. That obviously did not work. I no longer trust them to be able to identify which battery/specific cell within the battery is defective, and demand that they replace my entire battery pack.

TODAY I RECEIVED RECALL NOTIFICATION GM N202311730 ABOUT DEFECTIVE BATTERIES THAT CAN CAUSE A FIRE WHEN CHARGED TO 100%. GM'S SOLUTION IS TO CHANGE SOFTWARE TO LIMIT MY VEHICLE'S CHARGE TO 90%. THIS IS NOT A SOLUTION. IT IS A BAND AID. THE BATTERIES ARE DEFECTIVE AND SHOULD BE REPLACED. WHY SHOULD I SUFFER THE CONSEQUENCE OF THIS AND HAVE TO DEAL WITH REDUCED VEHICLE RANGE AND MORE FREQUENT CHARGING. IF THE BATTERIES ARE A FIRE HAZARD, THEY SHOULD BE REPLACED WITH SAFE BATTERIES AT NO-COST TO THE OWNER.

NOW INSTEAD OF 240 MILES I ONLY HAVE 170 MAXIMUM AFTER YOUR 10% REDUCTION

GM RECALL DUE TO BATTERY FIRES AFFECTS THIS CAR. THE RECALL SOLUTION TO SIMPLY LIMIT MY DRIVING TO 90% OF THE RANGE IS ABHORRENT. MY CAR IS NOW LESS THAN 90% EFFECTIVE--THERE ARE DESTINATIONS I CAN NO LONGER REACH IN A SINGLE CHARGE, AND RECHARGING IS NOWHERE NEAR AS FAST OR UBIQUITOUS AS GAS. GM NEEDS A SOLUTION THAT RESTORES THE FULL DISTANCE ABILITY OF THIS CAR, OTHERWISE IT'S OUTRIGHT FRAUD.

I own a 2017 Chevy Bolt EV which is part of GMs November recall due to battery fires. I have followed all the requests by GM to fix the problems, but there are still fires being reported even with the "fixes" GM has provided. At the end of May, I filed a request for a buyback of my Bolt with Chevrolet Engagement Center (case # 9-6747476536) which was denied over the phone in early July even after 2 additional incidents of fires in Bolts recently update with GM's "fixes". GM will not send me any written statement on why my request was denied and I was told that their decision was final and I couldn't request a review or reinstatement my request for a buyback even if further information is uncovered. Now through GM press releases I am told that I shouldn't charge my 2017 Bolt in my garage and should park it away from my house on the street. Since my charging station is in my garage, I can't charge my car using my existing home charging setup. GM has not contacted me directly regarding this new directive and once again has not provided me with written documentation of this directive. GM's process is complete opaque. I haven't been able to use my 2017 Bolt for over 7 months in the manner in which it was advertised and sold to me when new. Since I apparently have exhausted my options with GM to resolve this fire issue, I request that NHTSA vigorously pursue a remedy from GM effectively deals with these Bolt fire issues and that makes owners like myself whole. It seems only governmental action will get GM's attention before someone is injured or killed by one of these Bolt battery fires. If I can be helpful in an inquiry into this issue, please contact me.

As indicated on the previous page, there are unresolved recalls on the battery of my 2017 Chevrolet Bolt. This recall presents a life safety hazard to myself, my family, and my home. The recall indicates it is unsafe to charge my car unattended, and it is also unsafe to park the car in my home garage because the battery may melt or catch fire. This defect is known by GM. The car has had all available recall patches applied (will attach receipts). I have been in contact with GM customer service since May about this issue requesting a repurchase of the car or replacement of the car with a current year model at equal trim level. Original recall was November 2020, second recall April 2021, current recall July 2021. I have also filed complaints with the Attorney General of MD Consumer Protection Division and the Better Business Bureau.

General Motors failed to resolve an issue with batteries starting fires in select Chevy Bolts (an all electric vehicle). This a problem they’ve known about since at least 11/2020. Now we are awaiting the third “fix” for this problem. For months we’ve had to reduce our range and be careful about plugging the car in. GM’s temporary answer now (again) is to 1) Restrict our full battery charge - known as Hilltop mode (basically 200 miles summer/170 in the winter). 2) Not let the battery charge fall below 70 miles, and charge up to the hilltop mode limitation after each use. 3) Park outside after charging and don’t charge overnight. We may have to wait months or years for resolution, it’s already taken them 8 months to try 2 fixes that didn’t work. We are completely inconvenienced and our car may still burn up! We had a charger installed in our garage and don’t charge elsewhere. Our range radius has now shrunk to 60 miles for summer and 45 or less in winter. We live in the country 50-60 miles from a bigger city. The reason we chose a Bolt was for its range, which has been substantially reduced. We shouldn’t have to deal with the cost, time and inconvenience by having to charge halfway through a relatively short trip. We also have high forest fire danger currently, any fire besides damaging our property, could cause a wide area catastrophe. Overnight charging makes sense as we are using our vehicle during the day and we don’t charge during peak load times. We also park in the garage to protect from the elements and rodents. It also helps with keeping the battery from getting to cold. Mary Barra, GM’s CEO, on 6/5/14, said GM found “a pattern of incompetence and neglect” in the handling of a faulty ignition switch. She said she wanted GM employees to never forget this! GM has failed it’s customers again. We like our Bolt, but currently it’s an unacceptable safety risk and range is now too severely restricted from GM’s original range specifications.

The 1st recall for this problem was Nov 2020. We waited for 7 months for the "permanent fix," during which time we were forced to lose some of our range. During MN winters, this is an especially big problem, since range is already significantly reduced due to cold weather. In late July we learned that 2 more vehicles burst into flames despite having received the permanent fix, so now there is yet another recall with no remedy available. This time we are forced to reduce our range by nearly half, must charge after every use, and must leave our car parked outside. This is a huge problem due to a surge in stolen vehicles in our community. When winter arrives, this huge reduction in range will prevent them from meeting our needs. We invested a lot of money in these 2 Bolt EVs and are angry that GM put our family and home at risk for the nearly 4 years we have owned them, and further that they made us wait 7 months while they tried to develop a cheap software fix for a physical battery defect. We refuse to wait additional untold months to fix this defect, which continues to pose a potentially fatal risk to our family, and also to our home (since our charging stations are inside our garage, and it is impossible to watch them for hours each time we charge them). We requested that GM repurchase our 2 Bolt EVs, but they are giving us nothing but the runaround. Also, we never even received a notice in the mail about the recall for either of our affected Bolt EVs. We are fortunate to have discovered the recall by means other than GM, but it is unconscionable that GM would not notify every vehicle owner about this incredibly serious problem. It's time for GM to repurchase our cars so that we can purchase something that isn't a death risk with minimal driving range.

The 1st recall for this problem was Nov 2020. We waited for 7 months for the "permanent fix," during which time we were forced to lose some of our range. During MN winters, this is an especially big problem, since range is already significantly reduced due to cold weather. In late July we learned that 2 more vehicles burst into flames despite having received the permanent fix, so now there is yet another recall with no remedy available. This time we are forced to reduce our range by nearly half, must charge after every use, and must leave our car parked outside. This is a huge problem due to a surge in stolen vehicles in our community. When winter arrives, this huge reduction in range will prevent them from meeting our needs. We invested a lot of money in these 2 Bolt EVs and are angry that GM put our family and home at risk for the nearly 4 years we have owned them, and further that they made us wait 7 months while they tried to develop a cheap software fix for a physical battery defect. We refuse to wait additional untold months to fix this defect, which continues to pose a potentially fatal risk to our family, and also to our home (since our charging stations are inside our garage, and it is impossible to watch them for hours each time we charge them). We requested that GM repurchase our 2 Bolt EVs, but they are giving us nothing but the runaround. Also, we never even received a notice in the mail about the recall for either of our affected Bolt EVs. We are fortunate to have discovered the recall by means other than GM, but it is unconscionable that GM would not notify every vehicle owner about this incredibly serious problem. It's time for GM to repurchase our cars so that we can purchase something that isn't a death risk with minimal driving range.

I have a 2017 Bolt that is affected by the Bolt battery fire recall. I have patiently awaited for a real fix for this issue since November of 2017. I have lived in fear of this car burning up or my house burning up from this vehicle for 8 months. I need this vehicle it is my daily transportation. I paid more than $46,000 for this vehicle (including tax and registration). Now, Chevy has said I can't charge at night, I can't charge in my garage, and I can't use more than 60% (143 miles), they don't know the root cause of the fires, they don't have a fix, and they have not committed to changing our batteries. After all this, this car is unusable to me and I can't trust Chevy to detect the defect and apply a meaningful fix. I have applied for a buyback and was denied in June. I live in MN, where I am unaware of anyone that has had a successful buyback. I can't understand how GM is allowed to have a buyback policy where one state (CA) has hundreds of buybacks where another has none. When this is truly a serious safety problem that they do not know the fix. I need help getting a successful buyback for my vehicle.

GM sold me a car with full battery that was safe to charge to 100%. 2 recalls in now I am going on 7 months unable to use the battery as sold to me due to potential fire risk. A risk multiplied by not being able to charge the car in a setting (in garage overnight) that is most common for EV drivers.