2014 Chevrolet Impala Air Bags & Restraints Problems

I was in a car accident and the airbags did not deploy

The contact owns a 2014 Chevrolet Impala. The contact stated that the front passenger's side seat belt audible chime was sounded, and the message "Air Bag ON" was displayed while the front passenger's side seat was unoccupied. The vehicle was taken to the dealer, where the calibration-learning error was corrected by preconditioning the empty seat and resetting the seat zero-value in the electronic control unit. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 15V465000 (Air Bags); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided because the VIN was not included in the recall. The failure mileage was unknown.

Passenger rear seat belt not locking. Cannot install car seat with that seat belt nor is it safe to ride in that seat.

On 11/20/2024, the Chevrolet dealership diagnosed the problem as a short in the passenger presence sensor airbag module under the passenger seat. For more than a year, the airbag warning light has almost always been on. On just a few occasions in the past year or two, the airbag light has turned off, usually corresponding with a change in the humidity. I understand that there was a recall for this very same (moisture-related) airbag problem in other GM vehicles some years ago. I think we have the exact same problem here, and that my car should be included in the recall. Note well, this year there was an airbag recall covering a 2007 Nissan Versa, a much older car. It seems that airbag recalls can apply to cars 18 years old.

My vehicle is exhibiting the exact conditions outlined in the NHTSA bulletin 15400A: The front-passenger airbag status light will indicate that the airbag is "on" when the passenger seat is not occupied or is occupied by an infant. Additionally, the front-passenger seat's safety-belt warning light and chime may turn on when the passenger seat is not occupied and the seatbelt is not buckled. If the vehicle is involved in a crash that causes the front-passenger airbag to deploy and an infant is in the front-passenger seat, the airbag deployment may injure the child.

Air bags did not deploy in an automotive collision.

This car has exactly the same issues as reported in 15V465000 but Chevrolet refuses to acknowledge that this VIN should have been in their recall. The AOS systems in this Impala is improperly calibrated. My child in the front seat could be seriously injured. Chevrolet themselves verified this 2014 Impala has front vented-heated passenger seats. They still refuse to help in any way. This car does not turn the front passenger airbag on and off when it detects (or fails to detect) an adult occupant in that seat.

passenger airbag lights stays on even when its no one in the seat, also the blind side warning does not work with the already know defective sensors. need fix to ensure my safety of me and my family

The air bags from the passenger is not ON. The button on top turns on when a passenger sits .

GM had sent a letter in March 2020 about a known defect with the passenger presence module that wires could become disconnected over time, leading to a service airbag message and the passenger airbag failing to deploy when commanded. GM stated that they would provide additional protection (read extended warranty) on this condition to be repaired at no cost within 8 years of the date the vehicle was placed in service or 80000 miles, whichever was first. My 2014 Impala just had this issue occur on July 4, 2021, and when requesting GM to perform this repair at no cost for me (vehicle mileage is 77000 miles), GM stated that this extended warranty ended January 2021. This date does not match the 8 years called out in the letter they sent, as the general public couldn't even buy this vehicle until April 1, 2013 at the very earliest. GM refuses to pay for the fix of a known defect within a critical safety system on one of their vehicles due to a poor design. Conveniently, this issue occurred on my Impala ~1-2 months after the supposed end of coverage date, even though there is nothing documenting why this date was chosen or any data that supports that this issue will only occur inside of the quoted extended warranty window in the letter. GM needs to issue a recall on this rather than an extended warranty that doesn't cover a known defect within their design/manufacturing.

My dashboard reads, service air bag. Everytime I turn it on as of this morning. 6/23/21 @ 1pm central time. I've read about the recall on these models as well of air bags deploying and throwing pieces of metal at drivers. Cause of molded air bag housing.

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE AT STOP, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE AND DROVE OFF. THE AIR BAGS DID NOT DEPLOY, EVEN THOUGH THE OTHER VEHICLE WAS DRIVING ABOUT 50 MPH. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES, INCLUDING LOWER BACK, CHEST AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT'S VEHICLE WAS DAMAGED AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TOTALED. THE DEALER AND THE MANUFACTURER WERE NOT CALLED. THE FAILURE MILEAGE WAS APPROXIMATELY 88,423.

THE PASSENGER SEAT DOES NOT DETECTED THE AIRBAG. THE AIR BAG SIGN ON TOP INDICATES OFF EVEN WHEN THERE'S SOMEONE SEATED ON THE PASSENGER SIDE. IF I GET INTO AN ACCIDENT THE AIR BAG WILL NOT DEPLOY.

HELLO, I HAVE A GENERAL QUESTION ABOUT VEHICLE SAFETY AS IT RELATES TO AUTOMOBILE RECALLS/SAFETY BULLETINS FOR CHEVROLET. I OWN A CHEVROLET VEHICLE AND HAVE FOUND OUT THAT THERE ARE 2 ISSUES WITH MY CAR, ONE OF THEM DIRECTLY RELATED TO AIRBAGS AND THEM DEPLOYING CORRECTLY. CHEVROLET HAS ONLY ISSUED A SAFETY BULLETIN, AND HAS SET RIDICULOUS LIMITS TO WHAT THEY ARE REQUIRED TO COVER. I WANT TO KNOW HOW THE DOT HAS NOT REQUIRED THEM TO ISSUE A RECALL TO FIX THE ISSUE ON THEIR COST. WITH THIS BEING RELATED TO SAFETY I WOULD HAVE THOUGHT THIS WAS A VERY IMPORTANT MATTER. I WOULD BE HAPPY TO SPEAK FURTHER ON THIS. FEEL FREE TO EMAIL ME BACK, AND IF SOMEONE WOULD BE WILLING TO SPEAK ON THAT AS WELL. THANKS

LIGHT ON AIR BAG

WATER LEAK FORMING MOLD THROUGHOUT CAR. DEALER REFUSED TO CHECK VEHICLE. HEALTH HAZARD. VARIOUS COMPLAINTS OF THE SAME ISSUE ON MAKE OF CAR. STANDING WATER IN TRUNK.

THE OUTBOARD DRIVERS SEAT BELT TENSION CABLE FAILED AT THE POINT WHERE THE CABLE WAS CRIMPED (PHOTOS ATTACHED) WHICH APPEARS TO BE THE SAME FAILURE WHY OUR CHEVY TRAVERSE IS CURRENTLY BEING RECALLED, RECALL WAS ISSUED FIVE YEARS AGO AND COVERED 1.4 MILLION CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA AND SATURN OUTLOOK VEHICLES BUILT BETWEEN 2009 AND 2014. IN THIS CASE, THE SEATBELT SNAPPED WHILE THE BELT WAS BEING BUCKLED. THE CAR HAD NOT BEEN IN ANY ACCIDENT.

CAR STARTED SMOKING FROM THE BUMPER AREA AND ELECTRICAL SYSTEM GOING NUTS. CAR WAS SLUGGISH AND ACTING WEIRD. ALL GAUGES AND INSTRUMENT PANEL GOING OFF AND ON. DOOR LOCKS LOCKING AND UNLOCKING. CRUISE ENABLE THEN DISABLE. INFOTAINMENT SYSTEM SCREEN GLITCHING OUT. TOOK TO DEALERSHIP THEY SAID THE SIDE DETECTION MODULE AND WIRING HARNESS IS BAD WHERE IT GOT WET. THE LOCATION LEAVES IT EXPOSED TO WATER FROM THE ROADWAY AND CAN CAUSE FIRE HAZARD. VERY DANGEROUS AND SCARY DRIVING DOWN THE ROAD AND ALL THIS HAPPENS ON THE HIGHWAY

RIGHT HAND PASSANGER ROOFRAIL AIRBAG NEEDS TO BE REPLACED ACCORDING TO PETERSON CHEVROLET, THE DEALER WHERE I PURCHASED THE CAR. AIRBAG WARNING LIGHT IS ON. CAR HAS 62,904 MILES ON IT. SEEMS TO ME THIS OUGHT TO BE GM'S RESPONSIBILITY TO MAKE SURE THE [XXX] THING WORKS. NO EVENT HAPPENED. THE AIRBAG WARNING LIGHT JUST CAME ON WHILE WE WERE DRIVING. HOW DO I KNOW WHO THE AIRBAG MANUFACTURER WAS? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 45 MPH, A DEER CROSSED THE ROAD. THE CONTACT HAD TO MAKE A SHARP LEFT TURN TO AVOID THE ANIMAL AND CRASHED INTO A HILL IN THE WOODS. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT DID NOT RESTRAIN THE DRIVER. THE VEHICLE SUSTAINED FRONT END DAMAGE. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED BRUISED RIBS, AND INJURIES TO THE LEFT ARM AND SHOULDER, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 77,390. *TT UPDATED 11/28/18*JB