2016 Chevrolet Silverado Visibility & Wipers Problems

The contact owns a 2016 Chevrolet Silverado 1500. The contact stated that when the vehicle was started, the rear sliding glass defroster element overheated. The contact was unsure but thought that the defroster had activated independently. The contact stated that the heating element had caught fire, burned a hole through the weather stripping, and shattered the rear sliding glass. The contact extinguished the fire with a can of soda. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not yet diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 106,000.

Passanger side windshield wiper, complete failure at highway speeds while using. The wiper broke off, flew into traffic behind me. No warnings, no visible issues.

I purchased a 2016 Silverado in 2021.I am writing regarding previously completed recall (N192265660) for my 2016 Chevrolet Silverado, which addresses issues related to the rear window defroster overheating and the potential for thermal events. The recall repair was performed in 2020, but I am experiencing a recurrence of the issue. We live in Wisconsin, on a cold morning last week, the rear window of my vehicle shattered while I was inside. I believe this was caused by overheating of the rear defroster, since I literally watched it happen in my rear-view mirror, despite the recall repair having been completed. The fracture lines in the glass very distinctly show the source where it shattered, leading directly to the heating element for the defroster. This was a known issue addressed by the recall, and I am concerned that the problem was not fully resolved, as the damage was substantial and could have escalated into a fire hazard. On [XXX], the day of the incident, I tried to get a service appointment to have it looked at and was told there was nothing they could do since the "recall had already been done" to my truck. I contacted customer service and was able to have the truck looked at by a GM Service Center after they set up an appointment for me. The Customer Service manager even documented and diagnosed the cause as being the rear defroster that shattered the window, yet they still denied any help or offer to repair it. After nearly 6 weeks of back and forth with GM customer service, and then eventually escalating to the "Product Assistance Claims Team" I was still denied any help having the issue resolved even with every piece of evidence showing this was a failed recall repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rear window shattered after a few minutes of defroster use. Seems to be a problem on these years of Silverado but no recall on mine. No warning, window just popped on its own, safety issue to have window failure during driving.

I remote started my vehicle and the rear defrost caused the back window to shatter. I had previously thought I heard what was a speaker going out/crackling, but upon further research, it appears it was the electronics in the rear defrost arcing. This appears to be a known issue with no US recall.

The contact owns a 2016 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The contact noticed smoke coming from the rear driver's side seat. The contact referenced the failure to TSB: N192265660 (Rear Window Defroster) The vehicle was taken to an independent mechanic where it was diagnosed; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 38,000.

This morning I turned on my rear defrost, and the rear window shattered. There is a memo entitled "GLOBAL SAFETY FIELD INVESTIGATIONS DCS5273 / N192265660". However, when I contacted GM this afternoon (800-630-2438) they had not heard of this memo.

While sitting in a parking lot with the rear defrost on, the rear window shattered. There were no visible impact marks. My child was covered in small glass shards. I drove home and will be contacting my insurance company shortly.

The contact owns a 2016 Chevrolet Silverado 1500. The contact stated while driving approximately 5 MPH, the rear windshield exploded without warning. The vehicle was not taken to a local mechanic. The manufacturer was informed of the failure and informed the contact that the vehicle was not included in a recall. The failure mileage was approximately 43,205.

N192220470, A RECALL SUPPOSEDLY ONLY IN CANADA FULLY DESCRIBES THE PROBLEM. MY REAR GLASS EXPLODED WHEN I TURNED A CORNER. NO OBJECTS HIT IT, NO PREVIOUS DAMAGE.

TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT THERE WAS AN ABNORMAL ODOR IN THE REAR OF THE VEHICLE AND THE REAR DRIVER'S SIDE WINDOW EXPLODED. THERE WERE NO INJURIES. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND THAT A FAULTY DEFROST FUSE COULD BE THE CAUSE OF THE FAILURE. THE VEHICLE WAS TAKEN TO NORTHLAND CHEVROLET (1420 OGDEN AVE, SUPERIOR, WI 54880, (715) 392-5111) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT WAS INFORMED THAT THE INSURANCE COMPANY WOULD COVER THE REPAIRS. THE VEHICLE WAS TAKEN TO KOLAR CHEVROLET BUICK GMC (4770 W ARROWHEAD RD, HERMANTOWN, MN 55811, (218) 727-7481), BUT THE FAILURE WAS NOT DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE FAILURE WOULD BE COVERED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 43,000.

WHILE DRIVING, I HAD THE REAR DEFROSTER ON. I SMELLED BURNING PLASTIC, SO I ROLLED-DOWN MY WINDOWS TO VENT THE FUMES. ABOUT 2 MINUTES AFTER I ROLLED THEM BACK UP I HEARD A LOUD 'BANG' AND SAW THAT MY REAR WINDSHIELD, ON THE PASSENGER SIDE, HAD COMPLETELY SHATTERED, WITH A FIST-SIZED HOLE RIGHT IN THE MIDDLE OF IT.

REAR WINDOW SHATTERED UNEXPECTEDLY. REAR DEFOGGER ENABLED. NOTED A BURNING SMELL IN REAR OF TRUCK WHEN IT HAPPENED. TRUCK HAS REAR POWER SLIDE WINDOW. DRIVER SIDE PANEL WAS THE PIECE THAT SHATTERED. TRUCK WAS PARKED BUT HAD BEEN RUNNING FOR A FEW MINUTES. TEMPERATURE IN MID 20S

THE DEFROST FUNCTION DOES NOT PREVENT ICE BULID UP ON WINDSHIELD AND BLOCKS DRIVER VISION. CLEARS PASSENGER SIDE WINDSHIELD WELL ENOUGH. BUT WITH DEFROST FAN SPEED AT THE HIGHEST LEVEL, AND THE HEAT TEMPERATURE AS HIGH AS I COULD STAND IT, AND WINDSHIELD WIPERS OPERATING, WAS UNABLE TO PREVENT ICE BUILD UP AND BLOCKING DRIVERS VISION. WHEN DRIVING AT HIGHWAY SPEEDS. NEVER HAD A VEHICEL THAT HAD SUCH WEIRD ICE BUILD UP PATTERN.

TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 1500. WHILE THE VEHICLE WAS STATIONARY, THE DEFROSTER WOULD NOT MELT THE ICE ON THE WINDSHIELD. AFTER FIFTEEN MINUTES OF WAITING FOR THE ICE TO BE REMOVED FROM THE WINDSHIELD, THE CONTACT HAD TO REMOVE THE ICE MANUALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,790.

TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 1500. WHILE DRIVING 40 MPH, A LOUD WINDING NOISE COULD BE HEARD. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE MIRROR NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE ISSUE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 12,660.

WINDSHIELD HAS WHAT LOOKS TO BE WATER SPOTS ON IT CANNOT BE SEEN WHEN WINDSHIELD IS DRY BUT WHEN MOIST OR RAINING WINDSHIELD BECOMES ALMOST IMPOSSIBLE TO SEE THROUGH I TRIED SPOT REMOVER WITH NO LUCK CHEVROLET REFUSED TO AKNOWLEDGE THIS WAS A DEFECT AND I EVENTUALLY PAID TO REPLACE WINSHIELD MYSELF EVEN THOUGH I ONLY HAD TRUCK LESS THAN A YEAR I RECENTLY TRADED THE VEHICLE FOR A 2017 AND IT HAS THE SAME ISSUE I AM DONE WITH CHEVROLET!!!! LAST ONE I WILL OWN