2017 Chevrolet Silverado Complaint Log

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving 30 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle stalled. The contact was able to coast to the side of the road. There were several unknown warning lights illuminated. The vehicle was towed to the residence. The contact had the vehicle diagnosed by a mobile mechanic. The mobile mechanic diagnosed the vehicle and determined that there was a misfire in cylinders #3 and #7. The vehicle was not repaired. The contact towed the vehicle to B2B Fleet Services where it was diagnosed and determined that the head caskets had failed and needed to be replaced. The contact stated that the lifters were replaced; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while at a stop the vehicle would not immediately accelerate while depressing the accelerator pedal. The contact stated that moments later the vehicle erroneously lurched forward. Later the vehicle would not drive forward and only operated in reverse. The vehicle was towed to the local service center who diagnosed that the transmission had developed an internal leak and needed to be replaced. The vehicle was repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 84,000.

While turning vehicle at slow speeds the trailer warning,no trailer on vehicle, stability control hill assist radio and steering stop working as well as vehicle will stall out. Depending on when it happens it may stall while turning into traffic. I have searched the issue and found there is a ground problem under dash near windshield. It has happened multiple times like 15 as of this date.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that on several occasions while driving at various speeds, the vehicle jerked violently. The check engine warning light was illuminated. The contact stated that on the first occasion, the vehicle stalled. The vehicle was restarted after two attempts and the check engine warning light disappeared. The failure persisted after several minutes while driving. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not replaced. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at speeds under 15 MPH and pressing the brake pedal, the vehicle would not immediately stop. The contact stated that the brake pedal extended to the floor, causing the braking distance to be extended. The vehicle was examined by the local mechanic who determined that the brake vacuum pump was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 51,000.

At 83,000 miles the transmission failed. We bought this car from a Chevy dealership with 35k miles in November of 2021. We have performed all required maintenance. If GM knows there is a transmission issue with these trucks why won’t they help their customers? It’s a 7k bill on a truck with many more payments and that has less than 100k miles.

Premature engine failure specifically the lifters failed and the push rod failed causing the vehicle to become unusable and stranding the operator. Also transmission surges and slips causing unsafe driving conditions

Automatic transmission (6L-80, 6-speed) failure around 92500 miles. After numerous loud and bad shifts, lost forward gears and had to be towed to repair shop. Required full replacement of transmission and torque converter out of warranty.

Stabilitrak notification came on and truck shut off. Took vehicle to O’Reillys to see what was wrong. Test machine was not picking anything up. There was no issue But the truck shut off while on the highway and i called my insurance

We Bought a Chevy Silverado 1500 truck used in Nov 2021for purpose of towing RV trailer. In having axel bearings packed on trailer March [XXX], 2024, the RV mechanic noticed no wear or brake dust. He checked and determined RV brakes had never engaged and found no power to the RV brakes in the plug in port on back of truck. Took to dealer, Chesrown in Delaware Ohio, on [XXX], 2024. After having truck all day they said issue was brake modulator which they reprogrammed. We hooked up RV trailer and brakes still do not work. Hand brake controller on dash will engage the trailer brakes , but not the foot brake. In researching online, there is a great deal of discussion about GM knowing about and not addressing the issue. There’s a known defect in a wiring harness between two of the body control modules. This part is known for broken wires and for connective issues. We reached out to GM Customer service at 800-222-1020, who took our information and said they would contact the dealer. We took truck in today and explained again what the issue was and what we had learned from our research. There are currently several recalls on 2022 and 2023 Silverados for the same trailer brake issues. GM needs to take responsibility for this critical service issue!! We CAN NOT tow a RV trailer WITHOUT BRAKES! When we asked the service manager why the tow package was not part of the inspection process when they took the vehicle in and placed it for sale as a used vehicle, he said they don’t do that. Seems to us, that when a dealer sells a vehicle, all parts should be in working order. Especially with a factory installed tow package. PLEASE research and contact GM and have them issue a RECALL on ALL of their vehicles with factory tow packages to ensure the safety of all of those driving them! You will find numerous forums online where the biggest complaint is the trailer brake system not working and people very frustrated with the lack of response from not only GM but the dealers. THANK YOU! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Torque converter clutch failed and sent metal chips through the transmission causing the transmission to fall and made the truck not drivable. The check engine light came on a few hours before the transmission finally gave out. The transmission would not shift out of first gear. We were on a family trip to [XXX] from [XXX] and this left us stranded with three kids in the truck on the side of the road. When I took the truck to the shop they asked several other transmission shops if they had seen this issue and they all confirmed they did with the same truck and the best case is to rebuild the transmission instead of replacing the just the torque converter clutch due to the amount of damage it did. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Chevrolet Silverado. The contact stated when the vehicle was started, there was a grinding noise coming from the engine and transmission area. The contact stated when driving the vehicle there was a hard shift when shifting gears. There were no warning lights illuminated. The vehicle was taken to a local mechanic who performed a diagnostic stating the transmission failed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 89,900.

Transition failed

Transmission Went out at 45100 miles Breaks don’t work pedal gets stiff and will not engage breaks truck rolls can not drive due to breaks still doing this. Service Break system light will flash. Truck only has 55000 miles as of now Dealer replaced transmission with receipt to prove paid out of pocket. Breaks still not in working order do to dealer not being able to figure out the problem. Truck is not drivable Safety hazard Breaks not working and transmission slipping almost caused an accident while traveling at 55 mph truck loses speed tractor trailer almost slammed into my truck lucky tractor trailer was able to swerve over to other lane avoiding an accident Truck only has 55000 miles

What happens is my "ABS light" comes on and when I pull into the driveway... the truck shuts everything off. Locks the wheel!!! Lights off!! It's deadly seriously!!! Stabilitrak stops the truck from moving!!! This needs fixed bad!

In reverse my brakes dont work, its like they are grinding, ive changed the rear brakes hoping to fix the issue, i have no codes. It has almost made me wreck due to failure to stop with my kids in the truck, also the afm system is defective in order to keep my engine as safe as possible i had to put a afm deactivate plug into the obd port. Ive tried to figure out the brakes but no one can explain. Spending 34 thousand dollars i expect to have my vehicle safe for my children. I have been strictly chevy my whole life but this is unacceptable. Where we live in alaska id expect the vehicle to be in order and it does it mainly at steep hills and it hasnt done it when ive had people look at it.

Stalling with no power transmission is putting me at risk since I first purchased this vehicle. Transmission needs to be replaced because of the defective drive shaft on all 2017 models . Really serious problem with a hard shift and multiple misfire. Just not sure what to do at this point. I’m still paying for a truck that’s not working.

There was an electrical burning smell in the cabin of the truck and then the radio stopped working. I called the dealership who confirmed that they had issues with previous models and newer models as well but said my 2017 silverado lt was not included in the fix. I took it in and asked them to see if there were any error codes and I was told no error codes everything was clear. There were no warnings no lights nothing just the burning smell. I spoke with another gentleman who has a 2018 silverado lt and said his radio goes on and off and the screen is unresponsive. Yes the vehicle is available upon inspection. My truck could have possibly caught fire due to this especially with the electrical burning smell. This all happened while the truck was off in my driveway

I had our pick up inspected today and the mechanic asked about our brakes being hard to push. I explained It has been that way for some time. He informed me that GM had a recall for this safety issue but as of this moment it doesn’t cover our specific pick up. The recall reference number is: 19V645000. GMS number for the recall is N192268490. I called and filed a complaint with Chevy complaint #[XXX]. Any assistance with this safety issue would be greatly appreciated. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Code: P2635 Fuel pump ‘A’ low flow/ performance It only happens when it’s warm outside. It was doing this last summer and during the winter it stopped now it’s 80 degrees + outside it’s throwing the code again

Vehicle shudder was noticed along with harsh shifting. Took to local shop and it was diagnosed as bad torque converter. Referred to transmission shop. Vehicle towed to transmission shop to avoid any further issues. Mechanic sent a picture of the magnet inside pan that was completely covered with metal shavings from torque converter. Mechanic stated new transmission would be necessary. Transmission was replaced February 2024. Truck had approximately 93000 miles on it.

Paint is peeling.

Rear window drefroster began smoking. Pulled over and exited truck noticed defroster was glowing red. Window then shattered. This is a power slide window. Drivers side.

Transmission failed. As I was pulling a horse trailer the transmission went out of gear and left me on a curve in the roadway. No warring lights or any other kind of warning was given. I did take it to a dealer to have it checked out and was advised I would need a new transmission. The cost would be $7,000. I do not have the funds, therefore my truck is not drivable and is parked. I have learned this is a known problem with this transmission and GM is not doing anything about it. The very least they could do is pay for half of the repair cost.

While driving, I heard a loud "pop". When I arrived at work, I saw that the rear windshield, on the passenger side, was shattered.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, her husband swerved to avoid an oncoming vehicle and simultaneously depressed the brake pedal, but the vehicle failed to respond as needed. The contact's husband pulled to the side of the road and inspected the vehicle. The contact husband noticed that there was smoke coming from the front driver's side brakes and the brake calipers and the front driver's side tire was significantly hot. The contact stated that the failure recurred while driving, and the vehicle responded as needed when the brake pedal was depressed down to the floorboard. The vehicle was taken to an independent mechanic, where the brakes and the brake calipers were replaced; however, the failure recurred within a week. The vehicle was taken back to the independent mechanic, where the brake pads, the rotors, and the brake calipers were replaced. The contact became aware that the VIN was included in NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic) which the contact related to the failure. The local dealer was contacted but informed the contact that they could not perform the recall repair because an independent mechanic had previously serviced the vehicle. The contact contacted Joe Bullard Chevrolet (2900 Government Blvd, Mobile, AL 36606) and Terry Thompson Chevrolet, INC. (1402 US-98 E, Daphne, AL 36526), who informed the contact that they could not assist because the first dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 130,000. Parts distribution disconnect.

Torque Converter

Was in truck moving it to a different spot in my driveway so my daughter could get her car out, got out of truck and shut the door and back window shattered.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the braking effort was increased while depressing the brake pedal, causing the braking distance to be extended. No warning light was illuminated. The vehicle was not taken to the dealer and was not repaired. The contact referenced NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic) as a possible solution to the failure however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving approximately 50 MPH, the power steering assist warning light illuminated, and the vehicle lost power steering functionality. The contact stopped the vehicle. The contact had not turned the vehicle off however, the power steering functionality returned. The contact stated that prior to the failure, the vehicle lost electrical power intermittently while driving various speeds. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was approximately 170,000.

Torque converter clutch system stuck in “off”; and won’t engage when commanded by system…this is apparently a known and common issue. Causing gears to not engage properly and a safety hazard when driving on freeway and higher speeds.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the thermostat and torque converter. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 38,000.

Transmission (6L80) torque converter failed at 76k miles. The transmission has never shifted well but was told that’s how they shift. Vehicle is not used for towing. And all scheduled maintenance was followed. While driving down the road the transmission suddenly started shuttering and jerking. Luckily, I was able to make it to a transmission shop who confirmed the torque converter was shot. Called Chevy dealer and the service rep advised that there is a reason they have 30 of those transmissions on the shelf right now, it’s a known issue. Unfortunately, it’s outside the warranty. Transmission has already been replaced with a remanufactured 6L80. 500 miles after the new transmission installed, the torque converter went out again. Another 6L80 is scheduled to be put in. This transmission is unreliable and went out while driving down the highway. No warning lights ever came on to indicate any issues.

I went to my truck after an 8 hour shift at work, simply opened my door got into my truck and when I shut the door, my back window literally exploded into a thousand pieces. I am in no way joking at all, I shut my door and the back window busted into thousands of pieces. I was and still am shocked.

Failure of integrated wiring harness for trailer brake control. Wires broken, corroded and with brittle and cracked insulation causing trailer brakes to not engage thus creating a dangerous and possibly deadly condition for driver and others on the road.

The power sliding rear window circuit heated up so much that it produced smoke and shattered the rear window.

Complete loss of electrical system power and engine power, vehicle stalls and Coast to a stop. This has happened seven different times in the last 4000 miles driven. Possibly due to faulty ground connection electric power steering system and or stabilitrak I don't know but it is very dangerous. And there has been many other people experiencing this on Silverado Facebook groups.

The rear window with power slider blew out when I shut my truck door. I read online that there is a recall for many other models similar to my vehicle but for some reason mine wasn't included. The window itself is over a thousand dollars just for the part; I'd appreciate some help in getting this to include my vehicle as well because it is directly inline with recalls for very similar models. Thank you, [XXX] - I can supply pictures if requested. I don't have them available to upload them now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2017 Chevrolet Silverado 1500 5.3 litre V8 1. Low speed brake failure. Problem seems more prevalent while vehichle is in reverse. 2. Had to use emergency brake to stop the vehicle. 3. Not yet but research show safety recall for 2014-2018 vehicles. When I searched on my VIN it did not show up and I never received any recall notice. 4. No 5. No - Problem has occurred intermittently several times.

Before leaving the house, it sounded like a static noise was coming from the speakers. I turned the radio off and the noise was still there. I get out of the truck to check the back seat area (where the noise was coming from). I put my ear near the window and it almost sounded like a can of something was being sprayed. It was weird, because nothing was in the back of the cab. Anyway, I thought "that's weird" and drove off, not giving it much thought. As I was walking to the truck at Sam's Club, I hit the automatic start. While loading the groceries in the truck, the noise now sounded like a sizzling, snapping sound. Then, I noticed few snowflakes landing near the back window were causing that sound. Again, I thought "that is so weird"!! I put the cart back, got in the truck and started it. At that point, it smelled like something was burning. I jumped out and opened the back door to get a closer look. While trying to figure out what was going on, smoke started coming up from both sides of the back windshield. I ran to the front to take the keys out of the ignition and then the window exploded!! I was so scared to start the truck again, wondering what else was about to happen. Thankfully, I was able to get it home with no other issues. It's now at the dealership getting looked at. They mentioned no recalls, but a quick google search shows that this is clearly an issue!! In 2019, Canada actually recalled over 159,000 vehicles over the high potential of catching on fire!!! After learning this, I'm so happy it didn't actually catch on fire!!

While driving on the interstate the truck started jerking and vibrating, started slowing down, while in the fast lane, then a loud whining sound started, finally making over 3 lanes of traffic doing approximately 40mph got stopped on the shoulder. No warning lights or anything came on. Sat there not knowing what happened so I proceeded onto the freeway and it started lunging & squealing again, got off the next exit to find out it was probably the torque converter or transmission, so here I sit in Virginia & I live in Arizona stranded. And trying to figure out how to pay a $6000 to $8000 repair bill and to find out this is a common problem with GM transmissions

Engine has always “ticked” since new took it multiple times to dealer they said it’s normal. Took it to shop they say its pushrods. Brakes front they wear unevenly even after being replaced by shop it always feels like truck is braking feels like it takes extra effort on gas pedal Transmission its a 6L80 only 85,000 miles and already there is metal shavings in pan and transmission is shifting hard and slipping.

AT LOW SPEED MY BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR LIKE I AM LOSING MY BRAKING POWER COMPLETELY. I FOUND A RECALL ON THIS ISSUE BUT MY TRUCK DOESNT SEEM TO BE INCLUDED IN THIS. HOW CAN I GET MY TRUCK REPAIRED BEFORE I KILL SOMEONE.

When driving the truck it has a continus pull to the right side

Not exactly sure of the root cause but the glass shop said it appeared that the rear defrosting element on my 2017 Chevy Silverado shorted out, became extremely hot and caused my rear window to shatter. Some documents that I read stated that the electrical connections could corrode over time and short out. I read that Canada does have a recall for this same problem.

2017 Silverado with 6L80, 59k miles - transmission failure due to TCC failure. Rough shifting, coming out of gear, shuttering when accelerating. Truck started to whine loudly when it was promptly taken to the dealership. Dealership dropped the pan and used magnet. Visible metal was in the transmission pan. There were no indicator lights on the dash from this issue. Requested goodwill warranty, gm replied they would cover 20% or $7k so I am stuck to pay $5k for a known issue. The replacement transmission is not new that they are offering, it is "certified refurbished" where they use the old casing with new internals. They are providing a 3yr/100k miles warranty on the new transmission. Deciding factors from GM were age, miles, service at dealership. Incredibly unsatisfied that GM is standing behind their vehicles not lasting 60k miles.

There is a specific serpentine belt that controls the AC and the water pump on this vehicle. That particular belt is 100% obsolete. The manufacturer has discontinued that part and since it is a stretch belt, it cannot be replicated by Gates or Continental until they get their hands on an unused and uninstalled belt. This has caused us to no longer be able to operate the vehicle and now we are upside down thousands of dollars because the vehicle is now a total loss and insurance wont cover it.

Rear window defrost almost caught fire about 10 min into drive smoke emitted from near rear window and got worse and worse until I found the cause and shut off the rear defrost. Smokey electrical smell filled the interior.

Two times now when driving, vehicle has randomly lost all power. First time there was no warning of any sort of problem. Second time was on the express way running just fine, then all of a sudden engine light started flashing, and stabilatrac light up on dash. was able to get off right away. turned right Into a office complex and shut right off. after 3 minutes got power back and was able to get it safely in a parking spot, but then it started running rough, like multiple cylinder miss fire

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that on two separate occasions, while driving at various speeds, the air bag warning light illuminated on the instrument panel. The vehicle was taken to a dealer where the contact was provided an estimate for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 76,000.