NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2004 Chrysler PT Cruiser. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
WITHIN A FEW MONTHS OF PURCHASING THE NEW 2004 PT, THE ENGINE BEGAN TO IDLE VERY ROUGH. BEFORE, I COULD SIT AT A RED LIGHT IN DRIVE AND NEVER FEEL THE CAR VIBRATE. NOW ANYTIME I START THE ENGINE OR AM DRIVING DOWN THE ROAD IT VIBRATES AND RUNS VERY ROUGH. THE ENGINE LIGHT WOULD ALSO COME ON AND I WAS ABLE TO GET THE COMPUTER CODE P0303 FROM THE ODOMETER (USING THE KEY ON/RUN, OFF TRICK). P0303 IS A MISFIRE IN CYLINDER NUMBER 3. I HAVE TAKEN IT TO THE DEALER 6 TIMES NOW AND I STILL HAVE THE SAME PROBLEM!!! IT STILL RUNS VERY ROUGH BUT THE ENGINE LIGHT DOES NOT COME ON ANYMORE. THEY KEEP TELLING NOW THEY CANNOT DO ANYTHING IF THE ENGINE LIGHT DOES NOT COME ON. BUT IT STILL RUNS VERY ROUGH! SOMETIMES THE LIGHT FLASHES WHEN I START THE ENGINE. THE DEALER HAS BLAMED/REPLACED EVERYTHING FROM BAD GAS, SPARK PLUGS, CABLES AND NOW THEY WANT TO REPLACE THE MOTOR MOUNTS! I RESEARCHED NHTSA AND FOUND THERE IS ALREADY A TSB ON THIS EXACT PROBLEM AND APPARENTLY MANY OTHER OWNERS HAVE THE EXACT SAME PROBLEM. THIS IS BASED ON MULTIPLE INTERNET FORUMS ON THE PT CRUISER. PEOPLE AS DO I LOVE THE CAR I BUT THIS PROBLEM MUST BE FIXED. *JB
HOSE CAME LOOSE FROM TRANSMISSION CAUSING VEHICLE TO CUT OFF SEVERAL TIMES. *BF *TC
ON JULY 7, 2004, I HAD AN COMING OUT OF A PARKING LOT WHEN ALL OF A SUDDEN MY STEERING WHEEL BECAME VERY HARD TO TURN AND I HIT A POLE ON THE RIGHT SIDE OF MY VEHICLE. *AK WHEN I INFORMED DAIMLER CHRYSLER OF THE ACCIDENT, THEY HAD AN INVESTIGATOR TOW MY CAR TO MANCARI'S CHRYSLER JEEP IN CRESTWOOD, ILLINOIS ON JULY 15, 2004 TO INPECT THE DAMAGES. WHEN FINISHED, THE INVESTIGATOR CALLED ME AND TOLD ME THAT CHRYSLER WOULD CONTACT ME REGARDING THE DAMAGES. AFTER THE INVESTIGATOR CONTACTED ME, I CALLED DAIMLER CHRYSLER ABOUT TWO TIMES A WEEK ASKING FOR A STATUS AND WOULD GET PUT ON HOLD FOR A LONG TIME ONLY TO BE TOLD THAT MY FILE IS STILL UNDER REVIEW. WHEN I ASKED FOR A MANAGER, THEY WOULD TELL ME NO ONE IS AVAILABLE. IN ADDITION, I SENT EMAILS TO GET TO CHRYSLER TO GET A RESPONSE. ONE RESPONSE WAS ABOUT CONTACTING CHRYSLER FINANCIAL. I CALLED AND SPOKE TO A MR. LAMBERT AND HE GAVE ME AN EXTENSION ON MY CAR PAYMENT UNTIL SEPTEMBER 2004. I TOLD MR. LAMBERT I DO NOT FEEL SAFE IN THE PT CRUISER DUE TO MY ACCIDENT AND ARTICLES THAT I FOUND. THE ARTICLES ARE EXPLAINING DEFECTS OF THE PT CRUISER (WWW.THEAUTOCHANNEL.COM AND WWW.DAIMLERCHRYSLERVEHICLEPROBLEMS.COM). THEREFORE, MR. LAMBERT TOLD ME THAT HE WOULD REVIEW THE LEMON LAW TO SEE IF I CAN GET A NEW CAR. MR. LAMBERT HAS NOT INFORMED ME OF A DECISION ABOUT A NEW CAR BUT I HAVE OBTAINED A COPY OF THE LEMON LAW STATUTES TO PROTECT MYSELF. ACCORDING TO MAGNUSON-MOSS WARRANTY ACT, I HAVE A RIGHT TO DEMAND A NEW VEHICLE IF I FIND THAT MY CURRENT VEHICLE IS DEFECTIVE. AS OF NOW, MY INSURANCE COMPANY IS PAYING TO HAVE MY CAR FIXED. MY CAR IS CURRENTLY AT MANCARI'S CHRYSLER AUTO BODY SHOP IN OAK LAWN, ILLINOIS. MANCARI'S HAS SUPPOSEDLY BEEN FIXING MY CAR SINCE THE END OF JULY 2004 AND THEY STILL HAVE MY CAR. THANKSFATIMAH R. MUHAMMAD
05/19/2004, WHILE TRAVELING FROM KNOXVILLE TN, ON I-40 IN A RENTED PT CRUISER, A CHEVY BLAZER CHANGED LANES IN FRONT OF US AS TRAFFIC CAME TO A STOP. WE WERE ALREADY SLOWING FOR A CONSTRUCTION ZONE AND WERE TRAVELING AT LESS THAN 45 MPH. WE APPLIED THE BRAKES BUT THEY LOCKED UP AND STARTED TO SKID, THE CAR ALMOST STOPPED IN TIME BUT THE BRAKES WENT SOFT AND THE CAR LURCHED FORWARD, PROPELLING US INTO THE PERSON IN FRONT OF US, TOTALING THE PT. WE LEFT 25 FEET OF SKID AND THE CAR ONLY HAD 500 MILES ON IT. WE RENTED THE CAR FROM BUDGET AND IT HAD 5 MILES ON IT WHEN WE GOT IT. I WAS UNDER THE IMPRESSION FROM THE OWNERS MANUAL THAT THERE IS A BREAKING IN PROCEDURE FOR THE CAR. THIS WAS NOT FOLLOWED IF IT IS A RENTAL WITH 5 MILES ON IT. I HAVE FILED A CLAIM WITH CHRYSLER THEY SENT ME A LETTER CLAIMING THEY "INSPECTED THE VEHICLE AND FOUND NOTHING WRONG WITH IT." I DON'T BELIEVE THEM FOR A SECOND. THE VN IS [XXX], MY FIANCEE AND I WERE TAKEN TO THE HOSPITAL AND TREATED FOR MINOR INJURIES. IF YOU NEED AND MORE INFORMATION I CAN FURNISH IT UPON REQUST.*AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I PURCHASE MY 2004 PT CRUISER IN MARCH 2004. WITHIN A WEEK AFTER DELIVERY, I NOTICED THE ENGINE WOULD START TO SHUDDER AND THE VEHICLE WOULD LOSE POWER. TOOK IT BACK TO THE CHRYSLER DEALER AND THEY SAID THEY COULD NOT FIND ANY PROBLEM. THE ENGINE EVENTUALLY STARTED SHUTTING DOWN COMPLETELY WHEN COMING TO A STOP, AND ALSO CHUGS AND LOSES POWER GOING UP HILLS. I AM AFRAID TO ATTEMPT PASSING OTHER CARS BECAUSE IT WILL STALL OR LOSE POWER UNDER ACCELLERATION. TOOK THE CAR IN ON NUMEROUS OCCASIONS, AND THEY DID SEE THE PROBLEM. DEALER TRIED REPLACING THE CAM SENSOR AND "TWEAKING" THE COMPUTER, BUT THE PROBLEM IS STILL THERE AND GETTING WORSE. THIS IS A DANGEROUS DEFECT AND I AM APPREHENSIVE ABOUT DRIVING THE VEHICLE.
THE COMPUTER IN THE CAR KEEPS LOCKING UP, ALL THE DASH EMER LIGHTS COME ON AND NO DASH COMPONETS WORK, SPEEDOMETER, MILEAGE INDICATOR, TACK0METER INSTRUMENT PANEL OFF . ONE DOESN'T KNOW IF CAR IS WORKING PROPERLY OR NOT. COULD SHUT DOWN IN TRAFFIC AND CAUSE AN ACCIDENT OR A PERSON TO BE STRANDED ANYWHERE.*AK
I WAS DRIVING A RENTAL CAR IN AUSTIN, TEXAS. IT WAS A 2004 CHRYSLER PT CRUISER. I WAS ABLE TO PUSH DOWN WITH MY RIGHT ELBOW AND UNBUCKLE THE 3-POINT SEATBELT SIMPLY BY PUSHING DOWN WITH THE POINT OF MY ELBOW, THE BUTTON WAS DEPRESSED AND THE TONGUE LATCH POPPED OUT. THIS MEANS THAT WHEN JOSTLING AROUND IN A ROLLOVER, THIS SEAT BELT CAN UNLATCH AND IS THEREFORE DEFECTIVE. I WAS NOT HURT IN THIS. *JB
PT CRUISER IDLES ROUGH AND SHAKES AND PULSATES. FEELS LIKE YOU'RE STANDING IN A BRISK WIND WHILE IT IDLES. DEALER TOLD ME " IT'S THE NATURE OF THE BEAST" THEN ON 2ND. SERVICE FOR SAME PROBLEM TOLD ME DAIMLERCHRYSLER KNOWS ABOUT DEFECT AND DOESN'T HAVE A FIX TO ADDRESS THE PROBLEM. PCM AND 02 SENSORS DEALER STATED. LOOKING AT LEMON LAW RIGHTS AT THIS POINT. BOTH WANT TO BLAME THE OTHER FOR NON REPAIRABILITY.
NORMAL WEAR WTHIN 3 MONTHS OF A NEW PURCHASE GT LEATHER SEAT CUSHIONS IN BOTH FRONT SEATS HAD THE STITCHING SPLIT IN THE CENTER. *AK DEALER REPLACED THE DEFECTIVE SEATS.
MISSING TEN THOUSAND DOLLAR DOWN PAYMENT FOR 2004 PT CRUISER. (NAR) *PH PLEASE REVIEW FOR FURTHER INVESTIGATIONS. *CB
EXHAUST PIPES ARE LOCATED SOMEWHERE UNDER THE CARRIAGE. DRIVER IS CONCERNED WITH CARBON MONOXIDE POISONING WHEN VEHICLE IS IDLING. *AK THE CONSUMER WOULD LIKE TO HAVE THE TAIL PIPE EXTENDED PAST THE BUMPER. *NM
I AM WRITING TO YOU TO ALERT YOU TO A HORRIBLE HAZARD IN CARS WITH ELECTRIC WINDOWS. IN NOVEMBER 2003 MY FAMILY AND I WERE ON VACATION IN SAN DIEGO AND WE RENTED A PT CRUISER. AT ONE POINT WE WERE PARKED IN A PARKING LOT WITH THE CAR RUNNING TALKING TO ANOTHER GROUP WHEN MY 6 YEAR OLD STUCK HER HEAD OUT THE WINDOWE TO JOIN THE DISCUSSION. WHEN SHE DID, SHE ACCIDENTIALLY KICKED THE POWER WINDOW BUTTON WITH HER FOOT. THE BUTTON WAS LOCATED NEAR THE FLOOR IN THE BACKSEAT ON THE MIDDLE CONSOL. SHE ROLLED THE WINDOW UP ON HER OWN HEAD AND WAS STUCK IN THE WINDOW. SHE ONLY LIVED THROUGH THE EVENT BECAUSE 1) HER HEAD WAS TILTED AT THE TIME SO THE WINDOW ROLLED UP ON THE SIDE OF HER NECK AND NOT ON HER TRACHEA; AND 2) HER 8 YEAR OLD SISTER IN THE BACK SEAT WITH HER HEARD HER SCREAMS AND GOT HER FOOT OFF THE BUTTON AND ROLLED THE WINDOW BACK DOWN. IT WAS TERRIFYING AND PAINFUL AND TOTALLY PREVENTABLE. THE BUTTON SHOULD BE IN A DIFFERENT PLACE WHERE IT CANNOT BE KICKED OR BUMPED SO EASILY, AND THERE SHOULD BE A MECHANISM THAT ALLOWS THE WINDOW TO ROLL BACK DOWN IF IT MEETS RESISTANCE. I AM WILLING TO TESTIFY OR TO SIGN AN AFFIDAVIT OR HELP IN ANY WAY THAT I CAN TO GET THIS MATTER RESOLVED THROUGH CHANGES TO INDUSTRY STANDARDS. I KNOW THAT OTHER CHILDREN HAVE DIED FROM THIS. PLEASE FORWARD THIS TO THE APPROPRIATE DIVISION IF I HAVE SENT THIS TO YOU IN ERROR OR PLEASE NOTIFY ME SO THAT I CAN CONTACT THE APPROPRIATE DIVISION. THANK YOU VERY MUCH FOR YOUR ATTENTION TO THIS MATTER. *AK
CAR CONTINUES TO MISS, DUE TO FAILURE OF IGNITION OR GAS OR MAYBE THE TRANSMISSION. THIS DOES NOT HAPPEN ALL THE TIME. ITS BEEN TO THE DEALER THREE TIMES WITH NO HELP. THIS STARTED AFTER 3000 MILES ON CAR.
CUSTOMER WANTS TO KNOW IF A RECALL BE OPENED**CC THE CONSUMER STATED HER VEHICLE STALLS WHILE SHE IS DRIVING AND HAS A ROUGH IDLE. *JB
CONSUMER IS CONCERNED ABOUT THE ELECTRICAL STABILITY CONTROL IN VEHICLES *GR THE CONSUMER BELIEVED THAT ADDING ELECTRONIC STABILITY CONTROLS AS A MANDATORY FEATURE WAS AN EVASIVE DECISION. *JB THE CONSUMER ALSO PROTESTED THE PROPOSED LEGISLATION OF EVENT DATA RECORDERS. THE CONSUMER STATED HE HAS NOT EXPERIENCED ANY PROBLEMS WITH HIS VEHICLE. UPDATED 06/21/10*JB
2004 CHRYSLER PT CRUISER. CONSUMER STATES CONCERN REGARDING LOSS OF PRESSURE IN VEHICLE TIRES *TGW THE CONSUMER STATED THE ROOT CAUSE OF THE TIRE LEAKAGE WAS BECAUSE THE COATING ON THE ORIGINAL EQUIPMENT WHEEL RIMS WAS DETERIORATING AND NOT PERMITTING AN AIR TIGHT SEAL. *JB