2000 Chrysler Town & Country Complaint Log

WHILE RAINING AND ON VACATION WE DROVE THROUGH A PUDDLE. ALMOST IMMEDIATELY THE RADIATOR LIGHT CAME ON, THE TEMPERATURE GAUGE READ, "HOT," WE LOST POWER STEERING, AND THEN THE ALTERNATOR LIGHT CAME ON. WE HAD THE VEHICLE TOWED ONLY TO LEARN THAT THE SERPENTINE BELT SLIPPED OFF AND WAS DRAGGING ON THE GROUND. *AK

THE VEHICLE WAS PARKED WHEN THE CONSUME HEARD A LOUD HISSING NOISE. IT WAS DISCOVERED THE RIM HAD CORRODED. *AK *JB

UP TO 1999 MODEL TOWN & COUNTRY, BY CHRYSTLER, WE UNDER RECALL FOR A PART IN THE STEERING COLUMN. MY VEHICLE WAS PRODUCED IN 1999, BUT WAS THE 2000 MODEL. RECENTLY, I HAD TO HAVE THE SAME PART REPLACED IN MY VEHICLE THAT WAS UNDER THE RECALL FROM CHRYSTLER, BUT IT IS NOT COVERED. I FEEL THAT THE SAME PART SHOULD BE COVERED REGARDLESS OF THE MODEL YEAR.*AK

2000 CHRYSLER TOWN AND COUNTRY WITH 54,000 THE DIFFERENTIAL PIN WENT THROUGH THE TRANSMISSION CASE. FORTUNATELY, I WAS ONLY GOING 5 MPH AND ONLY HAD ANOTHER 50 FEET TO DRIVE. I MAINLY DRIVE HIGHWAY WITH MY TODDLER AND I AM FEARFUL OF WHAT COULD HAVE HAPPENED HAD WE BEEN ON THE HIGHWAY DURING OUR NORMAL COMMUTE. MY HUSBAND WAS A MECHANIC FOR 19 PLUS YEARS AND WAS ABLE TO QUICKLY DETERMINE THE PROBLEM. IT IS MY UNDERSTANDING FROM EXPERIENCED MECHANICS AND CHRYSLER CERTIFIED MECHANICS THAT THIS IS A COMMON ISSUE WITH THE VEHICLE AND IT A DEFECT IN MANUFACTURING THE TRANSMISSION. THIS IS NOT NORMAL WEAR AND TEAR.I CONTACTED CHRYSLER ON JULY 9TH, 2003 TO REPORT THE PROBLEM AND SEE IF THEY WOULD COVER THE COST OF REPLACING THE TRANSMISSION. I SPOKE WITH ERIC WHO REFUSED TO PROVIDE ME HIS LAST NAME NOR WOULD HE TRANSFER MY CALL TO ANYONE ELSE. HE SAID HE IS THE FINAL DEICISION MAKER AND THAT HIS MANAGER'S ROLE IS TO MANAGE PEOPLE AND NO DEAL WITH CUSTOMERS. HE ALSO TOLD ME IF WAS MY FAULT FOR BUYING A USED VEHICLE. IT IS NOT MY FAULT THE TRANSMISSION MALFUNCTIONED. HE ALSO TOLD ME THAT I COULD GET IT INSTALLED FOR FREE SINCE MY HUSBAND WAS A MECHANIC. ERIC HUNG UP ON ME BECAUSE I WAS CONTINUOUSLY ASKING TO SPEAK TO A MANAGER. I DID NOT GET ANY RESOLUTION OR ASSISTANCE FROM CHRYSLER. I AM IN NEED OF MY VEHICLE BEING REPLACED BUT MOST IMPORTANTLY, I AM CONCERNED ABOUT THE SAFETY OF OTHER DRIVERS IF THEIR TRANMISSION ALSO MALFUNCTIONS AT HIGH SPEEDS ON THE HIGHWAY. ANY SUGGESTIONS ON HOW I CAN PROCEED WITH CHRYSLER TO HAVE THE TRANSMISSION REPLACED?*AK

TRANSMISSION SPEED SENSOR - TRANSMISSION SPEED SENSOR PREMATURELY FAILED ON VEHICLE. SENSOR MUST BE REPLACED FOR VEHICLE TO BE OPERATED. VEHICLE HAS LESS THAN 50,000 MILES AND LESS THAN 3 YEARS SINCE PURCHASE. *NLM

NOT KNOWING HOW FAST YOUR DRIVING CAN BE DANGEROUS. I'VE BEEN HAVING THIS PROBLEM WITH MY VAN STARTING WAY BACK IN SEPTEMBER 2001 WITH 13,000 MILES ON IT AND AM STILL HAVING THE SAME PROBLEM. THE PROBLEM IS THE ABS LIGHT COMES ON ALL THE TIME, DASHBOARD LIGHTS FLICKER, THE SPEEDOMETER, ODOMETER AND RPM'S RANDOMLY GO UP AND DOWN AND SOMETIMES DON'T WORK AT ALL. THEY HAVE TRIED TO FIX THIS PROBLEM MANY TIMES, IT HAS BEEN IN THE SHOP SOMETIMES FOR 2 WEEKS AT A TIME. THEY HAVE REPLACED THE COMPUTER, HARNESS (TWICE), IGNITION SWITCH, FUSES, ETC. THEY JUST HAD IT LAST WEEK AND TODAY I STILL HAVE THE SAME PROBLEM. BASICALLY IT IS AN ELECTRICAL PROBLEM. BY THE WAY, I HAVE BEEN TAKING IT TO A CHRYSLER SHOP IN NANUET, NY. I CALLED THE CHRYSLER CUSTOMER SERVICE 800 NUMBER AND THEY SAID BASICALLY ALL THAT THEY COULD DO IS TO TRY TO HELP THE SERVICE CENTER GET THE RIGHT INFORMATION TO HELP THEM FIX IT. BUT AGAIN, THEY JUST HAD THE CAR LAST WEEK AFTER I CALLED AND THE PROBLEM IS STILL HERE. I HAVE HAD TO RENT CARS AND BORROW CARS TO USE WHILE IT HAS BEEN IN THE SHOP. I REALLY HASN'T COST ME ALL THAT MUCH MONEY BECAUSE THEY ARE FIXING IT (TRYING TO FIX IT) UNDER WARRANTY. I'VE ONLY HAD RENTAL CAR EXPENSES. THE BIG INCONVENIENCE IS GETTING THE CAR TO THE SHOP, ETC... IT HAS BEEN VERY FRUSTRATING TO SAY THE LEAST.

FRONT BRAKE ARE NOT WORKING PROPERLY, WERE A LREADY REPLACED. DEALER NOTIFIED. *AK

WHILE DRIVING TRANSMISSION BROKE. DEALER NOTIFIED. *AK

WHENEVER SERPENTINE BELT GETS WET UNDER ANY CONDITION, RAIN OR RUNNING OVER A PUDDLE, IT TENDS TO SLIPS OFF OF THE PULLEYS, MAKING VEHICLE INOPERABLE.*AK

CONSUMER'S TWO YEARS OLD SON, ENGAGED THE VEHICLE FROM PARK TO DRIVE AND DAMAGED A FENCE AND THE FRONT OF THE VEHICLE AS WELL. DEALER NOTIFIED. *AK

ON FRIDAY AFTERNOON MAY 30 MY BRAKES SUDDENLY FAILED AS I WAS LEAVING ONE STOP LIGHT INTERSECTION AND STOPPING FOR ANOTHER. LUCKILY I WAS ONLY TRAVELING AT ABOUT 10 MPH AND BY PUMPING BRAKES, GEARING DOWN AND STEERING, I WAS ABLE TO AVOID AN ACCIDENT. ON INSPECTING MY VEHICLE, UNDER THE DRIVER?S SIDE I FOUND A LEAK IN THE BRAKE LINE WHERE THE BRAIDED GAS LINE JOINS WITH THE STEEL GAS LINE. THERE ARE 2 BRAIDED LINES WITH CONNECTIONS AT BOTH ENDS TO 2 STEEL LINES. ALL 4 CONNECTIONS SHOW EXTENSIVE CORROSION AT THE JOINT. THE PROBLEM APPEARS TO BE CAUSED BY GALVANIC ACTION BETWEEN 2 DISSIMILAR METALS AT THE JOINT. I CONTACTED THE DEALER NEUWIRTH MOTORS IN WILMINGTON NC AND WILL HAVE THE CAR TOWED IN ON MONDAY. AS OF THIS POINT I DO NOT HAVE A PROBLEM WITH THE DEALER OR CHRYSLER CONCERNING THE REPAIR. MY CONCERN IS, IF I HAD BEEN TRAVELING AT A REGULAR HIGHWAY SPEED AND HAD TO STOP MY FAMILY AND I COULD HAVE BEEN SERIOUSLY INJURED OR KILLED. THERE WAS NO PREVIOUS WARNING OR INDICATION THAT THERE WAS A PROBLEM. IF THE SAME LINES I OBSERVED UNDER MY CAR IS STANDARD, AND I BELIEVE IT IS, THEN CHRYSLER HAS A DEATH TRAP TRAVELING THE HIGHWAY WAITING TO KILL OR INJURE THOUSANDS OF OTHER TOWN AND COUNTRY OWNERS. I HAVE ATTACHED THE 4 PICTURES THAT I TOOK FROM UNDERNEATH THE VEHICLE (2000 CHRYSLER TOWN AND COUNTRY). THE LINE THAT ACTUALLY WENT OUT IS THE BOTTOM LINE SHOWN IN PICTURE 2 AND 3. LUCKILY I HAD JUST LEFT A STOP LIGHT AT ONE INTERSECTION AND STOPPING FOR ANOTHER LIGHT ABOUT 10 CAR LENGTHS UP. MY SPEED WAS ABOUT 10 MPH SO I WAS ABLE TO STOP AND MISS THE CAR AHEAD BY USING MY EMERGENCY BRAKE, GEARS AND STEERING. BASICALLY I WENT FROM FULLY WORKING BRAKES TO NO BRAKES AT ALL. I HAD AN EXTENDED WARRANTY SO IT WAS FIXED AND ALL I PAID WAS THE $100 DEDUCTIBLE. I CALLED THE SERVICE CENTER AND SPOKE WITH A FEMALE REPRESENTATIVE. I ASKED IF THEY WOULD INVESTIGATE MY COMPLAINED. SHE SAID NO ONLY IF THERE WAS AN ACCIDENT WOULD THEY INVESTIGATE.

THE PASSENGER SIDE HEATED SEAT MALFUNCTIONED AND BURNED A THROUGH THE LEATHER INTERIOR. *JB

TL*- THE CONTACT STATED THAT THE V2000 CHRYSLER TOWN & COUNTRY HAD A NUMBER OF PROBLEMS WITH THE SERPENTINE BELT POPPING OFF WHILE DRIVING. THE CONTACT STATED THAT THIS HAD HAPPENED ON FOUR OCCASION. THERE WAS HEAVY RAIN AND WHILE DRIVING 30-35 MPH UNDER HEAVY TRAFFIC, THE BATTERY LIGHT CAME ON AND THE VEHICLE WAS DIFFICULT TO STEER. HE WAS ABLE TO PULL OFF THE ROAD INTO A PARKING AREA. THE CONTACT OPENED THE HOOD AND NOTICED THAT THE SERPENTINE BELT CAME OFF AGAIN. THE CONTACT CALLED AAA TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP, AND THEY ALSO INFORMED HIM THAT THE SERPENTINE BELT HAD COME OFF. THE CONTACT STATED THAT THE VEHICLE IS STILL AT THE DEALERSHIP. THE CONTACT WILL HAVE THE BELT AVAILABLE FOR INVESTIGATION. THE CONTACT WILL BE CALLING THE MANUFACTURER OF CHRYSLER TO FILE A COMPLAINT. THE CONTACT FELT THAT IF THIS CONTINUED TO HAPPEN, ONE DAY THE SERPENTINE BELT WILL POP OFF AND HE WILL LOSE CONTROL OF THE STEERING AND SOMETHING DRASTIC COULD HAPPEN. THIS VEHICLE HAD 62,500 MILES, AND WAS NOT SURE HOW MANY MILES WERE ON THE VEHICLE WHEN THE SERPENTINE BELT POPPED OFF THE FIRST TIME. THE CONTACT WILL HAVE ALL REPAIR ORDERS AVAILABLE FOR THIS INVESTIGATION. *AK THE CONSUMER STATES THE BELT WAS OKAY PER DEALER AND REINSTALLED. THE CONSUMER HAS PROVIDED INVOICES OF REPAIR. UPDATED 05/04/07. *JB

ON 2 SEPARATE OCCASIONS THE SERPENTINE BELT CAME OFF THE PULLEY WHILE DRIVING. WHEN THIS OCCURRED THE VEHICLE LOST ENGINE COOLANT, POWER BRAKES AND STEERING, ALMOST RESULTING IN AN ACCIDENT. THE DEALERSHIP COULD NOT INDICATE WHY THE SERPENTINE BELT CAME OFF. THEY JUST REPLACED IT. *AK THE FIRST INCIDENT OCCURRED DURING LIGHT RAIN. THE SECOND INCIDENT REVEALED A DRAIN FORM A PRIOR REPAIR TO AN EVAPORATOR HAD FALLEN OFF AND ALLOWED WATER TO DRIP DIRECTLY ONTO THE SERPENTINE BELT, WHICH SUPPOSEDLY ALLOWED THE BELT TO JUMP OFF OF THE PULLEYS. *SC

THIS 2000 TOWN & COUNTRY HAS HAD NUMEROUS PROBLEMS WITH ITS DRIVE TRAIN/DRIVE SELECTOR. THE RECENT HAS BEEN THE FOLLOWING CASE THAT HAS OCCURED TWICE IN THE LAST MONTH WITH NO REACTION FROM CHRYSLER DAIMLER DUE TO LOCAL DEALER NOT BEING KNOWLEDGEABLE OF PROCESSES TO REGISTER OCCURANCE. THE VEHICLE, WHEN PARKED, WITH ENGINE TURNED OFF, AND KEYS OUT OF THE IGNITION, COMES OUT OF GEAR AND ROLLS OUT OF THE DRIVEWAY BY ITSELF, WITH NO ONE IN THE VEHICLE. HAS SPOKEN WITH CHRYSER-DAIMLER AND THEY ARE SENDING AN INDEPENDENT ENGINEER TO INVESTIGATE WITHIN 72 HOURS.

WHILE DRIVING AT 45 MPH, CAR STARTED TO ACCELERATE ON ITS OWN TO 50 MPH AND THE BRAKES WOULD NOT WORK. I THEN PRESSED THE BRAKES ALL I COULD TO SLOW DOWN TO 20 MPH, THE ENGINE WAS SMOKING AND I COULD SMELL BURNT RUBBER. I GLIDED HOME.*JB

SEPT. '02, BRAKES REPLACED. JAN. '03, RACK/PINION REPLACED. FEB. '03, HEATER DID NOT WORK ON FRONT PASSENGER SIDE, NOR REAR DRIVER SIDE. OCT. '03, SPEEDOMETER/POWER FAILED TO OPERATE. STAYED IN LOW GEAR. DEALER SAYS IT'S THE SENSOR. PART FOR HEATER ORDERED FROM DETROIT, TAKES DAYS TO REPAIR DUE TO TAKING OUT ENTIRE DASH. CHRYSLER "APOLOGIZED" WHEN I EMAILED, BUT OFFERED NOTHING TO OFFSET COST OF REPAIRS. *AK

2000 CHRYSLER TOWN& COUNTRY (LIMITED) OWED FOR 2 YEARS 11 MONTHS, 57300 MILES -I WENT TO MY VEHICLE TO RUN AN ERRAND. WHILE SITTING IN MY DRIVEWAY, I TURNED ON THE SEAT HEATER TO WARM IT UP DUE TO THE SEVERE COLD. THE SEAT BEGAN TO SMOKE AND BURNED THROUGH THE LEATHER SEAT. I IMMEDIATELY TURNED OFF THE SEAT HEATER AND SAW GLOWING EMBERS AROUND THE HOLE THAT WAS CREATED FROM A HIGH HEAT SOURCE. I TURNED SEAT HEATER BACK ON TO CONFIRM THE SOURCE OF THE GLOWING EMBERS. SPARKS BEGAN TO SHOT OUT OF HOLE IN BURNT LEATHER SEAT. MY THOUGHTS ARE THAT SOMETHING IN THE HEATER CAUSED THE SMOKE AND GLOWING EMBERS. ALTHOUGH, THIS CAR HAS HIGH MILEAGE, THE LEATHER SEATS ARE IN EXCELLENT CONDITION. I WOULD EXPECT THAT THE SEAT HEATER WOULD BE REASONABLY DURABLE. THIS CAR HAS THE CHRYSLER BASIC WARRANTY, BUT THE ISSUE OF SAFETY/HAZARD CANNOT BE DENIED. IF THIS HAD BEEN THE PASSENGERS SEAT WITH A CHILD, INSTEAD OF AN ADULT, THE OUTCOME MAY HAVE BEEN COMPLETELY DIFFERENT. ALSO, IF I HAD BEEN DRIVING IN HEAVY TRAFFIC ON THE INTERSTATE (MY ROUTE TO WORK IS VA INTERSTATE 66 AND IS USUALLY VERY HEAVILY TRAVELED) I MIGHT NOT HAVE BEEN ABLE TO GET TO THE SIDE OF THE ROAD SAFELY. NOTE, DURING THIS EVENT, NO FUSES BURNED OUT TO MY KNOWLEDGE.

WHILE DRIVING IN A RAIN STORM, THE CONSUMER DROVE IN A WATER PUDDLE AND THE SERPENTINE BELT BECAME DISENGAGED. WHEN THIS HAPPENED THE DASH LIGHT ILLUMINATED,. THE BATTERY LIGHT CAME ON AND THE LIGHTS STARTED TO GO DIM. THE VEHICLE BECAME DIFFICULT TO DRIVE. IT ALSO, OVER HEATED. *JB

SEAT WARMER IN DRIVER SIDE SEAT CAUGHT FIRE AND BURNED HOLE IN SEAT AND DAMAGED WOMANS COAT.

ALL 4 INCIDENTS HAPPENED ON A RAINY DAY (SPRING 1X (WIFE DRIVING AND TURNING FROM A STOP LIGHT 5-10 MPH), FALL 2X IN ONE DAY(30-40MPH), LAST INCIDENT 12/4/02 (30-40MPH)). WHEN BELT SLIPS OFF, POWER STEERING DISABLED, POWER BRAKE DISABLED, ALTERNATOR DISABLED, COOLING SYSTEM DISABLED, ENGINE OVERHEATS, STALLS WHEN BATTERY RUNS OUT. LOCAL DEALER (SPIRIT CHRYSLER, LUBBOCK) HAS NO IDEA WHY THE PROBLEM PERSIST. DT

VEHICLE WAS PARKED IN THE DRIVEWAY. CONSUMER HEARD VEHICLES' ALARM BLOWING, AND WENT OUTSIDE TO SEE WHY. THE VEHICLE WAS ON FIRE. THE FIRE MARSHALL INSPECTED VEHICLE AND INDICATED THAT THE FIRE WAS CAUSED BY THE ELECTRICAL SYSTEM. THIS VEHICLE WAS A DEALERSHIP DEMO AT TIME OF PURCHASE. PLEASE PROVIDE MORE DETAILS.PH

NO SUMMARY. DT

THE CONSUMER SMELLED FUEL. THE DEALER DETERMINED FUEL LEAKED FROM THE O- RINGS OR FUEL LINE. THERE WAS A RECALL, HOWEVER THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONSUMER SMELLED FUEL. THE DEALER DETERMINED FUEL LEAKED FROM THE O- RINGS OR FUEL LINE. THERE WAS A RECALL, HOWEVER THE VEHICLE WAS NOT INCLUDED IN THE RECALL.*MR

TRANMISSION COOLER LINE LEAKS IT WAS REPAIRED BY STEVENS OF MILFORD IN FEBRUARY OF 2001 2 MONTHS AFTER I PURCHASED VECHICLE. THE SECOND TIME WAS NOVEMBER OF 2002 THE DEALER (SCAP MOTORS) SAID IT WAS NOT COVERED AND CHARGED ME $91.20. I CALLED CHRYSLER CUSTOMER SERVICE AND THEY REIMBURSED ME. THE THIRD TIME WAS JANUARY 2003 SAME PROBLEM (WHICH HAS NOW DAMAGED MY NEW DRIVEWAY) SCAP MOTORS SAID THAT THE LINES BECOME LOOSE DUE TO WEATHER AND DRIVING CONDITIONS THEY REPAIRED IT AGAIN. I KNOW OF AT LEAST 5 OTHER OWNERS OF CHRYSLER GRAND VOYAGERS (TOWN AND COUNTRY) AND DODGE GRAND CARAVANS THAT HAVE HAD THE SAME PROBLEM WITH THEIR VECHICLES. I HOPE THAT YOU CAN LOOK INTO THIS MATTER AND GET CHRYSLER TO REPAIR IT SO THAT IT DOES NOT HAPPEN AGAIN. TO TELL ME THAT WEATHER AND ROAD CONDITIONS ARE CAUSING THIS PROBLEM IS CRAZY I OWN 3 OTHER CARS AND IT DOES NOT AFFECT THE TRANMISSION LINES ON THOSE. EITHER CHRYSLER USED (USES) DEFECTIVE OR POOR QUALITY HOSES OR IT IS A MANUFACTURES DEFECT. I WAS TOLD THAT THERE IS A TECHNICAL BULLETIN THAT WAS SENT TO THE DEALERS ON THIS PROBLEM SO I KNOW THEY ARE AWARE OF THE PROBLEM BUT THEY ARE NOT FIXING IT ONLY REPAIRING TEMPORAIRLY.

OEM SEAT HEATER CAUSED FIRE AND BURNED HOLE IN THE LEATHER. CAN'T SEEM TO GET CHRYSLER INTERESTED IN THIS POTENTIALLY SERIOUS ISSUE. DT

THE PASSENGER SIDE SEAT BURNED. THE SPONTANEOUS IGNITION WAS CAUSED BY THE HEATING ELEMENT IN THE SEAT CUSHION WHICH BURNED A HOLE THROUGH THE LEATHER SEAT. NO ONE WAS OCCUPYING THE SEAT AT THE TIME OF THE INCIDENT. *MR *NLM

CONSUMER STATES THAT THE VEHICLE IS LEAKING FUEL IN CAB OF CAR. CONSUMER CAN SMELL FUEMS, AND FEELS UNSAFE. DEALER ALSO DISCOVERED THAT THE AIR CONDITION EVAPORATOR NEEDS REPLACING. PLEASE PROVIDE ANY FURTHER INFORMATION. MR

WHILE DRIVING IN THE PASSING LANE ON A THRUWAY, THE TRANSMISSION FAILED WITHOUT WARNING. THE CONSUMER WAS ABLE TO PULLED OVER SAFELY. THE DEALER WAS NOTIFIED. SCC

MOUNTING BOLT FOR SERPENTINE BELT IDLER BROKE, COMPLETE LOSS OF POWER STEERING -NO ACCIDENT DUE TO LOW SPEED-WOULD HAVE BEEN DISASTER AT HIGHER SPEED. *AK

BUMPER IS TOO LOW AND WILL SCRAPE AGAINST GROUND, CAUSING DAMAGE TO VEHICLE. DEALER NOTIFIED.*AK THE MANUFACTURER SHOULD PAY FOR THE WEAR AND TEAR OF THE BUMPER WHICH RESULTED FROM THE DESIGN DEFECT. *YH

THE VEHICLE LOST POWER STEERING WHILE DRIVING OVER PUDDLES. WHEN THIS OCCURRED THE STEERING WHEEL BECAME HARD TO TURN. THE DEALERSHIP INDICATED THAT THE MANUFACTURER IS AWARE OF THE PROBLEM BUT THEY DON'T THINK IT'S DANGEROUS. THE VAN HAS BEEN SERVICED 5 TIMES FOR THIS ISSUE. *NM

WHEN DRIVING VEHICLE WILL NOT SHIFT HIGHER THAN SECOND GEAR. ENGINE REVVS, BUT VEHICLE WILL NOT ACCELERATE. DEALER STATED TRANSMISSION SPEED SENSOR NEEDED TO BE REPLACED.*AK

CONSUMER COMPLAINED ABOUT SEAT BELTS LOCATED IN THE MIDDLE WHICH SECURED CHILD SAFETY SEAT. *AK WHEN THE DRIVER MADE A SUDDEN STOP THE SEAT BELT, WHICH SECURED THE CHILD SEAT POSITIONED BEHIND THE DRIVER'S SEAT, BECAME UNLATCHED AND AS A RESULT THE SEAT HIT THE BACK OF THE DRIVER'S SEAT. THE CHILD WAS NOT INJURED. THE CONSUMER HAD THE BUCKLES CHECKED AT TWO DIFFERENT DEALERSHIP AND BOTH TIMES THE CONSUMER WAS TOLD THAT THE BUCKLES WERE FINE. THE FRONT BRAKE PADS AND ROTORS WERE REPLACED. THE DRIVER'S SIDE TAIL LIGHT COVER FELL OFF. THE SLIDING DOOR HANDLE CAME OFF. *NM

CONSUMER CAN CHANGE GEARS WITHOUT PRESSING ON BRAKES, AND COULD CAUSE A CHILD TO FLIP IT BACK AND FORTH WHILE CONSUMER IS DRIVING. CAUSE UNKNOWN. DEALER NOTIFIED.*AK *TT

CONSUMER STATED 20 MONTH OLD CHILD WAS ABLE TO TO PULL ON GEAR SHIFT LEVER INTO REVERSE WITHOUT FEET ON BRAKES. VEHICLE BACKED INTO ANOTHER VEHICLE. NLM

CONSUMER RECEIVED RECALL 00V26800/ MANUFACTURER'S RECALL NOTICE 895. DEALER HAD NO PARTS AVAILABLE. CONSUMER FELT THIS WAS VERY DANGEROUS BECAUSE IT DEALT WITH GASOLINE. *AK

WHEN TURNING THE STEERING WHEEL CONSUMER HEARD A POPPING NOISE COMING FROM THE STEERING COLUMN. CONSUMER TOOK VEHICLE INTO THE DEALERSHIP FOR INSPECTION. HOWEVER, THE PROBLEM RECURRED. *AK

MANUFACTURER HAS ISSUED A RECALL FOR THESE MINIVANS (#895) BUT WILL NOT PAY FOR INSPECTION AND REPAIR PARTS ARE NOT AVAILABLE TO DEALER. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD INJURE OR KILL PASSENGERS. SHAME ON CHRYSLER!*AK

CONSUMER HAD SEEN ON NEWS ABOUT SEAT BELT FAILURE. CONSUMER BELIEVED THAT COULD HAPPEN TO THIS VEHICLE,WITH NO CAUSE OF THE PROBLEM YET. CONSUMER WAS CONCERNED, AND HAD CONTACTED DEALER. PLEASE PROVIDE MORE INFORMATION.*AK

WHILE TRAVELING ON THE HIGHWAY AT 70 MPH, TRANSMISSION WENT FROM DRIVE TO NEUTRAL WITHOUT PRIOR WARNING. SECOND TIME THE SAME PROBLEM OCCURRED WHILE TRAVELING 55 MPH. DEALER COULD NOT DUPLICATE THE PROBLEM. *AK

AT 70 MPH ON OVERTAKING THE TRANSMISSION SHIFTED INTO NEUTRAL......THIS HAPPENED AGAIN ONE WEEK LATER. *AK

WHEN MAKING SLOW TURNS IN WET ROAD CONDITIONS, IN EITHER DIRECTION, POWER STEERING GOES OUT FOR 3-4 SECONDS. AS SOON AS TURN IS COMPLETED POWER STEERING IS BACK ON. VEHICLE HAS BEEN EXAMINED TWICE BY DEALER, COULD NOT FIND A CAUSE.*AK

VEHICLE VIBRATED WHEN THE BRAKE WAS APPLIED, DEALER REPLACED THE ROTORS AND CHANGED TIRE PRESSURE, BUT THE PROBLEM WAS STILL THERE. *AK *JB

THERE IS VIBRATION IN STEERING. CONTACTED DEALER WHO COULD NOT FIND A CAUSE. DEALER NOTED THAT THERE COULD BE A PROBLEM WITH THE TIRES. CONSUMER PUT ON NEW TIRES. *AK CONSUMER STATES THAT THE DRIFTING TO THE RIGHT AND THE SHIMMY IN THE STEERING HAS DISAPPEARED EVER SINCE THE TIRES WERE REPLACED. TRANSMISSION COOLER HOSE DEVELOPED A LEAK. 2 NEW TIRES WERE REPLACED DUE TO A VIBRATION IN THE REAR OF THE VEHICLE, AFTER THE TIRES WERE REPLACED, AGAIN THE VIBRATION CEASED, NO SPECIFIC TIRE INFORMATION WAS GIVEN. *SLC

WHILE DRIVING UP A HILL HE HEARD A GRINDING SOUND COMING FROM FRONT OF VEHICLE. DEALER COULD NOT FIND A CAUSE. 3 DAYS LATER WHILE DRIVING DOWN HILL THERE WAS SAME GRINDING SOUND AGAIN. *AK

FIRST FAILURE WAS ON A ROAD AT 20 MPH IN A SCHOOL ZONE ON A RAINY DAY. APPLIED PRESSURE TO THE BRAKES AND THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR WITHOUT THE CAR STOPPING. CAR ADVANCED 3-5 FEET BEFORE I REALIZED MY FOOT WAS ON THE BRAKE PEDAL AND THEY WERE NOT WORKING. I APPLIED PRESSURE TO THE BRAKES AGAIN AND THE CAR CAME TO A COMPLETE STOP. BRAKES APPEARED TO WORK AT THE NEXT COUPLE OF STOPS. PULLED INTO PARKING SPACE AND PARKED CAR. BRAKES APPEARED TO BE WORKING FINE. PULLED OUT OF PARKING SPACE. BRAKES APPEARED TO BE WORKING WHILE BACKING OUT. PROCEEDED TO INTERSECTION AT ABOUT 5 MPH. APPLIED PRESSURE TO BRAKES AND THEY DID NOT WORK. MY VEHICLE PROCEEDED INTO INTERSECTION HITTING A CAR. MY AIRBAGS DEPLOYED. MY FOOT WAS ON THE BRAKE PEDAL THE WHOLE TIME. IT HAPPENED ALL TO FAST FOR ME TO HAVE REALIZED THAT MY VEHICLES BRAKES FAILED ME AGAIN AND TO APPLY PRESSURE TO THEM AGAIN. MY CAR WAS TOTALED. I DO NOT KNOW WHAT HAPPENED TO THE OTHER PERSON'S CAR. I CALLED CHRYSLER AND THEY RETRIEVED THE CAR IN LESS THAN 24HRS. (THEY ORIGINALLY TOLD ME 2-3 WEEKS!) CHRYSLER INSPECTED MY CAR AND SENT ME A GENERIC FORM LETTER RELIEVING THEM OF RESPONSIBILTY FROM THIS ACCIDENT. THE LETTER STATED, "PER INSPECTION, THE INFORMATION AT HAND WOULD NOT PERMIT US TO ASSOCIATE THIS ACCIDENT WITH A MANUFACTURING OR ASSEMBLY ERROR." THEY NEVER MENTIONED WHAT THEY CHECKED OR HOW THEY INSPECTED THE VEHICLE. NO WHERE IN THE LETTER WAS ABS BRAKES MENTIONED. *AK

TL* THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 20 MPH WHEN THE HEAT WAS ACTIVATED AND THE SMELL OF FUEL ENTERED THE VEHICLE. THE CONTACT ALSO STATED THAT THE KEYS WOULD SPORADICALLY BECOME STUCK IN THE IGNITION. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC. WHERE THE MECHANIC CONFIRMED THAT THERE WAS AN ISSUE WITH THE IGNITION SWITCH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE UNKNOWN.

SEPTEMBER OF 2000 MY WIFE AND I PURCHASED A 2000 CHRYSLER TOWN & COUNTRY VAN. WE HAVE HAD FAIRLY GOOD SERVICE UNTIL NOW. AT ABOUT 12,000 MILES WE NOTICED WHEN YOU WERE ON THE HIGHWAY AND WOULD START TO EXIT AND PUT ON THE BRAKES IT WOULD VIBRATE A LITTLE, WE SHOULD HAVE HAD IT LOOKED AT THEN BUT DID NOT. WE NOW HAVE 20,000 MILES AND IT IS (2) YEARS OLD, AND THE BRAKING BEGAN TO GET WORSE SO WE TOOK IT TO THE PLACE WE PURCHASE FROM FOR REPAIR. THEY LOOKED AT IT AND THEN CALLED ME AND TOLD ME WHAT WAS WRONG, THE BRAKE PADS WERE BAD AND THE ROTORS WE BAD AND WOULD HAVE TO BE TURNED AND THIS WOULD COST $149.00. I JUST COULD NOT BELIEVE WHAT THE MAN WAS TELLING ME THAT THIS WAS NOT IN THE WARRANTY OF THE VEHICLE. HE CALLED IT A WARE AND TARE ITEM. WE PURCHASE A NEW CAR ABOUT EVERY (2) YEARS AND I HAVE NEVER HAD A VEHICLE THAT NEEDED BRAKES AT 20,000 MILES. I ASKED IF THIS COULD BE A DEFECT IN PARTS AND HE TOLD ME IT IS THE WAY WE DRIVE????? (THAT GOT ME HOT WHEN HE TOLD ME IT WAS THE WAY WE DRIVE). WELL I'VE HAD A LOT OF NEW CARS AND I HAVE NEVER HAD THE BRAKES REPLACED AT 20,000 MILES. THE CAR BEING(2) YEARS OLD AND ONLY 20,000 MILES TELLS ME THAT WE DO NOT DRIVE IT THAT MUCH. I DID GET WITH THE MANAGEMENT AND HE TOLD ME HE WOULD BE IN TOUCH WITH ME (I'LL BET). I WAS TOLD BY SEVERAL PEOPLE WHEN I PURCHASE THIS VAN THAT I WOULD BE SORRY, FIRST OF ALL BUY BUYING A CHRYSLER AND SECOND THE DEALER I PURCHASED IT FROM. I JUST WROTE IT OFF. GUESS I SHOULD HAVE LISTEN TO THEM NOW. I KNOW THERE HAS TO BE SOMEONE ELSE THATS HAD THE SAME PROBLEM WITH BRAKES ON THEIR VAN AND I JUST FEEL THAT THIS IS A MANUFACTURES DEFECT. IF THE CAR WAS SAY A YEAR OLD AND HAD 30,000 MILES I COULD UNDERSTAND, BUT BEING (2) YEARS OLD AND ONLY 20,000 MILES I JUST CAN NOT. ALSO THE PERSONAL SERVICE WAS NOT GOOD AT ALL, I THINK CHRYSLER NEEDS TO CHECK ON THIS (5)??? STAR DEALER, I WOULD NOT GIVE THEM (1)STAR. I HAD TO PAY FOR THE SERVICE TO BE ABLE TO GET MY VAN AND I WAS NOT HAPPY CAMPER.

VEHICLE WAS TURNED ON WHEN CONSUMER GOT OUT TO TAKE LUGGAGE FROM TRUNK. 3 YEAR OLD CHILD HOPPED IN FRONT SEAT, PUT VEHICLE IN REVERSE AND ALMOST KILLED 6 CHILDREN STANDING BEHIND VEHICLE. MANUFACTURER STATED THERE WAS NO WAY FOR THEM TO ADD A LOCK TO VEHICLE. SAME INCIDENT HAPPENED AGAIN 1 MONTH AGO PRIOR TO THIS INCIDENT.*AK *SLC