2014 Chrysler Town & Country Complaint Log

I drive for Lyft and Uber and have had this vehicle spontaneously shut down while I am driving. I have had three places check it and it is NOT the starter, battery, or alternator. I have replaced the ECU and other items and the mechanics cannot tell me what's wrong. Furthermore, there are NO codes that show on the vehicle. The vehicle on the way to the mechanic shut down in traffic and as per usual, started back up and the traction control light came on. When the mechanic disconnected the positive cable on the battery to check the alternator, battery, and starter the code disappeared and the car drove fine on the way home. I have lost a lot of wages due to this issue and now I am afraid to drive the car. I have seen on several forums that this was an issue in the 2011 recall and now it is happening yet again. My car is a 2014 and others are both older and younger, all suffering from this same very scary detail. I hope I am not injured, nor anyone else will be injured, due to this issue. Mechanics are stumped with the problem. I have contacted an attorney and my next step is to call Chrysler but I do not expect them to address this issue unless or until many people die, are injured and then they get sued. Please let me know what, if anything, else I should do. I am putting you on notice of the issue and it's being widespread. In order to make sure I cover all my bases, this issue has happened now about 4x a week, it is not predictable, nor is it consistent with how fast or how slow I may be driving. I have had plenty of gas in the engine.

The passenger side head rest basically exploded it felt as if we had been rear ended but were not. It threw my head forward my seatbelt locked around my chest and neck we were in stop and go traffic so moving very slowly. My husband was driving he and I had no idea what happened we pulled over and examined it then i used my phone to look it up online. The head rest is supposed to have a safety mechanism similar to an air bag so that on impact it is supposed to release with a spring and bounce back to help prevent neck injury. However I found that Chrysler among other manufacturers opted to use a plastic and aluminum pin system which has been proven to just "let go" for no reason thankfully it was not the driver's side because we would have gone off the road or struck the vehicle in front of us. I had a headache and neck and upper neck pain for a few days but without health insurance i didn't get seen. We are only looking at getting this repaired i have attempted to contact a local dealership to fix it as it is still separated and looks awful. This is a safety issue and we should not have to pay for this repair. We financed the van in June and will be paying for it for the next few years. Thankfully nothing more serious did not happen when it malfunctioned

The passenger side sliding door made an awful noise when closing and since then will not lock. It occasionally makes noises like it isn't closing properly but then does close. This happened about 2 weeks ago but we have not had it checked for repair as I feel this is a safety issue that should be addressed by Chrysler since my research has shown it is a very common complaint with Chrysler sliding doors as well as expensive repair. We are worried about the security of not being able to lock our vehicle as we frequently travel and even sleep in it.

The contact owns a 2014 Chrysler Town and Country. The contact stated that while the vehicle was idling, the contact's wife sat down in the front passenger’s seat, and several minutes later, the front passenger's seat headrest deployed. The headrest struck the contact's wife on the back of the head; however, no injuries were sustained. No warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed, and it was determined that an unknown plastic piece had detached from the head restraint. The vehicle remained at the dealer pending the repair. The contact stated that two years previously, while driving at an undisclosed speed, the front driver's side head restraint deployed unintendedly. The headrest struck the contact on the back of the head; however, no injuries were sustained. The vehicle was taken to the dealer, and the headrest was replaced. The manufacturer was made aware of the failure and informed the contact that the warranty on the headrest had expired in September 2023. The approximate failure mileage was approximately 90,000.

Driving along vehicle shut off. Back doors locked would not open had a 2 and 3, year old in car seats. Trunk wouldn’t open only front doors. Had to climb over the bucket seats to get the children out, trapped in heat, 2 year old with epilepsy. Got the children out, had to then pull their car seats over the bucket seats. Towed to garage. Was told it needed a fuse box $1500. On back order for 5 days. We are 2,000 miles from home. Repair shop tried to put part in van starts smoking Tells us to send it to the dealer who now says it needs a tipen for $2800. How does a vehicle just stop and lock its occupants in? If it was on fire, one or both of our babies could be harmed. We then had to fly home since we at the time had no vehicle and were way past our vacation. Our broken van is in Massachusetts.

While driving on the highway, the passenger side headrest deployed without any warning or accident causing it to. A plastic part that holds a metal bar in place seems to have broken. No one was injured at the time. This seems to be a common problem. Chrysler needs to fix this! Who knows when the driver side one will deploy on its own with no accident.

I was sitting in my 2014 Town and Country and my active headrest restraint randomly activated hitting me in the back of the head. I was parked with one passenger in the vehicle. It hurt my neck as it shot my head forward.

When vehicle is exposed to consistent sunlight and heat during the spring/summer months, the driver's side power sliding door will not latch properly, causing the door to repeatedly try to latch itself shut. This occurs when opening/closing the door, and also while the vehicle is in motion. For example, if the door is shut properly, and the vehicle goes over a bump or something disrupts the ride, the door will think it is open, the warning light comes on the dashboard, the interior lights activate and the electric latch motor will repeatedly activate until the van thinks the door is closed. Even when parked, I have returned to the vehicle to find the door trying to close itself

Passenger Side Headrest literally exploded open due to a broken plastic tab. I was only mildly injured but definitely felt the after effects in my neck and back. Definite Safety concern. I'm worried the driver side headrest will do the same thing as we are driving. Absolutely should be a safety recall.

The engine light came on after replacing the front cylinder head and was illuminated before this repair. The engine has a constant clicking sound, and runs very rough and nearly to a stall constantly. The vehicle is using fuel at an alarming rate. The vehicle cannot be driven for any distance as the rpms are out of control when accelerating. Mechanics who have looked at the vehicle said this is a common problem with the 3.6 engine and will not be remedied easily. I was advised not to drive the vehicle for safety reasons.

Passenger headrest randomly deployed. No accident no reason to deploy. Deployed when getting inside the vehicle.

The headrest on the front passenger seat deployed when there was no accident. The car has been stopped and was still running. My son was driving and it hit me in the back of the head. If this had happened to the driver's side headrest while driving, it could have easily caused an accident by distracting the driver.

I bought my 2014 Chrysler Town and Country not even a year ago and this is the second transmission that has went out on my van. I’m now in the process of fighting with the warranty company to get it replaced if possible. There’s no reason for this. The first time it went out was a month after I purchased it June 2022. Second time May 2023 (still in shop waiting).

Active headrest deployed without collision

I am the original owner of a 2014 Chrysler Town & Country minivan. In the Spring of 2023 I went out to go run and errand and when I got into my van I saw that the headrest on the passenger side front seat had opened up. I tried to close it but it wouldn't move. When I got home I started checking to see what the deal was with the headrest and found out that the headrest had deployed without there being any sort of accident and fortunately there was no one in the seat at the time. Chrysler is not taking any responsibility for the problem. Now I have a failed headrest that is supposed to prevent injuries to passengers that is inoperable. And I have a questionable headrest on my driver's side seat that I don't know when it might decide to deploy one day when I am driving my vehicle. This is totally unresponsible of Chrysler and I think they need to be held responsible for this and replace their headrests at their own expense.

Passenger sliding door lock is stuck in the unlocked position. I cannot manually or electronically lock the door. This poses a safety risk to my young children and myself.

My vehicle engine light came on. Error code P0302 detected. Private mechanic referred to dealership for repair. Dealership confirmed original diagonals. Engine issues consistent with NHTSA bulletins D-14-22, 18-069-16 and 09-002-14. As part of the bulletin vehicle warranties were extended for select vehicle years. My vehicle is under both the year and mileage extension however, does not “qualify” per dealership due to vehicle year not being listed on the bulletins.

Driver captain seat head rest deployed on it’s own without an accident. Fortunately, I was sitting in the parked when it deployed….no injury just scared me. Electrical: I’ve been dealing with a parasitic drain no my battery. I have these amber lights around my light switch, around my overhead console, around my inverter power outlets in the rear and around other dash controls. You can only see it at night. Dodge said it was because of a failing radio. I disconnected the radio, waited until it got dark, and the lights were still on. Pulling the M12 fuse (30 amp) the power drain stopped and the amber lights go out. I’m unclear what’s causing the additional drain. On the internet I keep running a cross bad TIPM’s for sporadic electrical issues and power drains that happen. May trade it.

Door lock buzzes in passenger side sliding door. Sometimes it will not unlock. Inability to open door could put our safety at risk someday.

The rear hatch on my 2014 Town & Country opens randomly, without my pressing the key. It has happened about 7 times this year. It started in late January. I was out of town and my van was parked in a residential parking lot. When I came out the hatch was up. I thought maybe I had hit my key or something during the evening. Not so, now I can go out at any time and the hatch is up. I am afraid it will come open while I am driving. Today, 3/28/23, it has come open 3 times already.

The contact owns a 2014 Chrysler Town and Country. The contact stated while his wife was driving 65 MPH and drove over a bump in the roadway, the vehicle stalled. The contact was unaware of a warning light being illuminated. The contact shifted the vehicle into neutral(N), restarted the vehicle, and continue driving to his destination. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 104,000.

Transmission slippage…… Engine light on highlighting problems and cylinders.. transmission overheating and not working.. this is happened three times the most recent time was yesterday and two days earlier

Drivers rear sliding door is in a locked position and it can not be opened. The dealership said it was a malfunctioned door lock actuator. Its the same part as the 2015 and up actuator that Chrysler extended the warranty on to replace the faulty part. My van falls under the mileage limit, but will not be covered because its a 2014. My opinion is , if the part was found faulty for the 2015 and is the same as the 2014, then the 2014 part is also faulty and should be covered.

The active headrest on the driver seat, sprang open with a loud pop, hitting me in the back of the head while I was driving. I have heard of many other drivers having the same problem. There was no accident. There was no collision. Or was no warning. I have not taken this in to get fixed yet. People online are saying it costs up to $750 to get fixed. It is uncomfortable to drive the car with the headrest in this position.

The passenger seat headrest has internal damage and fallen forward. There have been no accidents and nothing has disrupted the Headrest. It is now unsafe for a passenger to be in the seat with a faulty headrest.

Vehicle caught on fire - flames coming out of driver's tail light. Interior smoke before flames coming out. Thank God, we were home and noticed and was not in the middle of the night.. There was a 5 gallon full gas tank within 3 feet of this fire. It could have taking my whole house out and my family. Clearly there is a problem with the electrical system on the drivers side toward the rear.

The lock on right sliding door is in a locked position and you can not open the door. The electronic lock actuator failed and the manual lock lever is stuck in locked position. It's seems to be a Chrysler town and country and dodge caravan failure. It imposes a safty issue in case of a fire or accident.

The passenger seat headrest has fallen forward. We have tried to put it back however the part inside is broken it appears. I have not been in any accident. Nothing has hit the seat either. I am not sure what would happen if one of us is sitting there an an accident happen; out head is not protected. Especially if my teenager is there. I had not warning lights. My vehicle was in the dealership recently for another issue and they did not noticed anything. No one has inspected the vehicle as of today; 26 Jan 2023.

Passenger headrest violently exploded forward without warning while car was parked and running with no passenger seated. Should be recalled!!!!!!!

The driver side sliding door is not latching fully. The door will be shut and the indicator in blinking, the lights are going inside the car and the door is repeatedly trying to latch. The consumer stated that they brought the car to a certified Chrysler dealer to inquire about repairing the sliding door latch. At this time, the consumer is expected to cover the full cost of the repair.

Items of concern range from a sliding door that will intermittently refuse to respond to the key fob command, or it will randomly close on passengers. Additionally, the rear hatch unexpectantly closes on members of my family as they remove groceries. Lately, the time display and rear camera have ceased to function. At times, the dash screen lights up with a gray display that illuminates the cab and makes night-driving very difficult. When this happens, I cannot get it to go dark.

Engine has begun to stall in the highway for unknown reason. Repair shops can’t find anything wrong. Spoke with other Chrysler town and country owners and they are experiencing the same issue.

The lifters and tappets in the 3.6L Chrysler V6 become prematurely worn, interfering with the engine’s ability to provide power to the vehicle while driving. This results in safety issues where the vehicle will not accelerate adequately at low speeds, which surprises other drivers and places the driver and passengers in our van at increased risk of collision.

The contact's son owns a 2014 Chrysler Town and Country. The contact stated that while the vehicle was parked, her son noticed that the passenger's side front headrest had exploded. The passenger's side front seat was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Sliding door has been not wanting to shut all the way. It will shut and then pop back open again.you can hear the door trying to shut but then it opens again. We have pretty much stopped using that door to go in and out. It is the passenger side. The other night we got on the freeway and you could hear that the door must not have been shut all the way, although no indicator light saying the door was open nor any interior lights where on. Before I could safely get off again and pull over the door suddenly started engaging and you could here it mechanically moving to lock, the interior of the van lit up and my dashboard indicator came on saying the door was not closed. It did safely close at that point.

I was driving on I95 and the car completely shut down. The RPM went to 0. It started up again after about twenty minutes. I had the car repaired (throttle body replaced) and since that incident I have had this same thing happen four more times. The car seems to “resets” itself. I have had the throttle body replaced twice, the ignition control switch twice, the relay harness and then the relay redone. The van only does this periodically. The dealership had my van for six weeks and “couldn’t duplicate the problem “. This usually happens when driving for over an hour and speeds over 65mph. Last week I was driving to work, eleven miles from home and it happened again. The van restarted after sitting about thirty minutes.

Passenger headrest violently exploded forward without warning while car was parked and running with my wife in the passenger seat.

Airbag light keeps turning on and off all the time. This is a very serious issue. It is also happening on my other vehicle which happens to be the same year and also made by Chrysler (Jeep) I need help. I already contacted dealership about but didn’t get any help.

In the middle of driving the vehicle steering wheel seized up and the engine shut off in the middle of driving. This is extremely dangerous and I had my two children in the car

We have had several instances where the car, while driving, just shuts off and have lost braking and control. I am pretty sure this is due to a faulty ignition switch. I have been in heavy traffic when this happens and by the grace of God have not caused a serious wreck. There is no warning when this happens and there is nothing in particular that causes the issue. Very scary and this should be recalled by Chrysler. I have not taken it to the dealer yet but plan to because it is extremely dangerous.

Airbag light is on as well as periodic sound alert. Safety aspect I am unsure as I do not see any recall on the vehicle. Dealer wants too much money to inspect but says the car is fine to drive. Online reports contradict this information. No other issues present with vehicle.

Passenger side front headrest deployed with no occupation or contact and will not reset.had someone been sitting in the seat it could have caused serious trauma to their head and/or neck. It absolutely startled and scared me. Had a vehicle been in the neighboring lanes I very well could have caused an accident after the deployment. No prior warnings of any kind preceded the incident and I have not been to a dealer for inspection.

The rocker arms have failed twice and caused a constantly flashing check engine light. I was told by the mechanic that this is a common problem with the 3.6 liter engine and if you continue to drive you will have catastrophic engine damage. The engine shudders and shakes and will not respond as it should. It constantly needs spark plugs. There is a constant ticking in the engine, it misfires and when it loses power you have to make a quick maneuver to avoid being hit. This model requires constant repair. My Chrysler trained mechanic said that there is no permanent repair. He called the Town and County 3.6 liter junk. While going out of town the engine slowed from 80mph to 40mph. An 18 wheeler behind me slammed on brakes and blew his horn. I had to drive off of the road to avoid being killed. I could not drive over 40mph. I found the closest hotel for the night and had to have the vehicle towed the next morning.

The contact's wife owned a 2014 Chrysler Town and Country. The contact stated while his wife was driving 30 MPH, there was an electrical fumes odor inside the vehicle. The contact stated no warning light was illuminated. The driver was able to park on the side of the road and exited the vehicle with his grandson before seeing fire coming from the front passenger’s side of the vehicle. The contact stated no one was injured nor sought medical attention. The fire department extinguished the fire and filed a fire report. The fire department deemed the vehicle totaled. The contact stated a police officer also arrived at the location of the incident and filed a police report. The vehicle was not drivable. The contact had the vehicle towed to the tow lot. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 200,000.

The contact owns a 2014 Chrysler Town and Country. The contact stated while driving approximately 35 MPH, the vehicle started overheating, emitted white smoke from the exhaust and then shut off. The contact stated upon attempting to restart the vehicle to pull into the driveway, the vehicle started overheating and emitted white smoke. The vehicle was taken to an independent mechanic where it was diagnosed that the head gasket blew and needed to be replaced. The vehicle was not repaired. The contact associated the failure to NHTSA Campaign Number: 14V234000 (Electrical System). However, the VIN was not included. The dealer was not notified of the failure. The manufacturer was made aware of the failure and informed the contact that they could not assist as the vehicle was not covered under warranty or recall. The approximate failure mileage was 120,000.

The driver side sliding door tries to open on its own in hot weather after hitting bumps. If the vehicle has been sitting in the sun, the door will try to open, the chime will sound, and the open door light indicator appears on the dash. The door will continue to try to open and close repeatedly until hitting another bump, or until getting out of the vehicle and pounding on the door. The wiring harness in the door was replaced but that did not fix the issue.

The rear passenger-side sliding door actuator failed forcing the door in a locked position. Because of this failure the door was entirely unusable and could not be opened or unlocked in any ways from inside the vehicle. This clearly posses a safety risk in case of emergency if doors become unavailable due to a faulty part. There is not notification that the door is in a failure state until you go to try to open the door. There is an existing warranty bulletin for 2015 and 2016 models, and I believe this should be extended to earlier models as they have a high failure rate and pose a safety risk as well.

Passenger side door will not always close electronically. It keeps trying to close and cycle. Dash shows its open and comes on sometimes when you hit a bump. A chatline i got on has dozens of complaints.

Right side passenger door will not open even when unlocked by push button or by pulling on handle. Can only exit side left side door, the traffic side. This could be dangerous as children or adults may exit out into traffic. The vehicle is available for inspection. Called the dealership and they said only 2016 models were under recall. They said this is a known “actuator problem”. They would not examine vehicle unless I paid a fee. This occurred without warning.

I took my van in because the vents were not blowing full force when first starting the vehicle. After 5 mins the air blows normal. I looked online for potential recalls and found that 2014 and 2015 dodge and Chrysler vans had this issue and found that others had this issue and the module needed to be reprogrammed. I had the service center replace the blower motor and test the relays and wires and even with the new motor, it still has this 5 min delay to blow full force. I called Chrysler and they don't see recalls for my van but I believe this is part of the recall. I think this issue started last summer and had my whole ac system checked and the tech put dye in the system and there are no leaks. I use Firestone Complete Auto Care so they have my records if you need them. I can also give you the link of the website I found regarding the recall. You can inspect my vehicle if you would like. It happens every time I start my van. I am a quadriplegic and cannot sweat. This is a safety issue especially in the AZ summers. If this cannot be resolved through NHTSA can you please tell me how to fix the issue or give me info on where it can be remedied. Thank you! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).