NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2013 Dodge Durango. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
RADIATOR AND AC CONDENSER BOTH BAD BOTH LEAKING BOTH NEEDED REPLACED
I WENT TO MY NEIGHBORS HOUSE PUT MY VEHICLE IN PARK AND LEFT IT RUNNING, I GOT OUT WENT INSIDE FOR NOT EVEN 5 MINUTES, WHEN I OPENED THE DRIVER DOOR I NOTICED THE HEADREST SAFETY THING HAS DEPLOYED.
WHILE DRIVING THE RADIO FREEZES WHILE USING THE NAVIGATION AND GOS SYSTEM. SYSTEM WILL NOT RESTART UNLESS THE VEHICLE IS TURNED OFF AND RESET.
AS WE WERE GETTING IN THE TRUCK THE DRIVER SIDE AIRBAG ON THE HEAD REST EXPLODED. THANK GOD I WASN'T IN THE SEAT JUST YET WHEN IT WENT OFF.
THE BATTERY AND ALTERNATOR ARE BRAND NEW, BUT THE BATTERY KEEPS GETTING EMPTY EITHER THE ALTERNATOR THAT MOPAR REPLACE IS BAD, OR THE VOLTAGE REGULATOR DOESN'T WORK.
STEERING GEAR BOX NEEDED TO BE CHANGED. TOOK OUR VEHICLE IN FOR A LEAK COMING OFF WHAT LOOKED TO BE A COOLANT LINE. NEXT THING I KNOW WE GOT A CALL THAT OUR GEAR BOX NEEDED REPLACED WHICH LEADS ME TO BELIEVE THAT WHEN WE TOOK IT IN FOR A REGULAR SERVICE RECENTLY THEY SAID WE HAD A LEAK IN THE DRIVE LINE WHICH WE FIXED. THE DEALERSHIP LOOKED AT DETERMINED THE LEAK I SAW WAS A COMPLETELY DIFFERENT PROBLEM IM JUST REACHING OUT TO YOU GUYS TO MAYBE LOOK INTO THE STEERING GEARBOX ISSUE ONLY BECAUSE A CAR WITH 80000 MILES ON IT SHOULD NOT HAVE SUCH A MAJOR ISSUE. I KNOW THINGS GO WRONG ON VEHICLES JUST WOULD LIKE TO MAKE YOU AWARE OF A SITUATION THAT IS ONGOING I HAVE READ ON YOUR SITE OTHERS HAVING THE SAME ISSUE. TO ADD TO IT THE CAR STEERING SEEMED NORMAL NO ISSUES I AM GLAD THEY CAUGHT CAUSE IF STEERING WERE TO FAIL THAT COULD BE A BAD SITUATION.
SAME AS FEB 2015 RECALL. FUEL RELAY REPLACED JUNE 2019. AS OF JULY 9 2019 BACK IN SHOP FOR TIPM ISSUES AND REPLACEMENT. AFTER 4 DAYS AND A 3HR DIAGNOSTIC STUDY IT WAS DETERMINED THAT THE TIMP WOULD NEED TO BE REPLACED AND POSSIBLE OTHER MODULES. VEHICLE ORIGINALLY HAD STARTING PROBLEM. ONCE FUEL RELAY WAS REPLACED THAT ENDED. THEN VEHICLE STARTED BUT ALL DASH LIGHTING AND ERROR MESSAGES STARTED FLASHING STATING FCW WAS OFF, SHOWED HILL ASCENT INDICATOR, SHOWED BRAKE INDICATOR NEITHER WERE ON, SHOWED SERVICE ENGINE INDICATOR AND OTHERS. WIPERS WOULD RANDOMLY SWIPE EVEN THOUGH THEY WERE OFF. WARNING BELL WOULD RANDOMLY DING AS IF THE SEAT BELT WAS NOT FASTENED. IT WAS. HEADLIGHTS WOULD RANDOMLY FLASH AND THE DOORS WOULD UNLOCK (THIS PROBLEM HAS BEEN HAPPENING FOR 3-4 YRS BUT SERVICE WOULD SAY TO CHECK KEY FOB BATTERY OR POSSIBLE INTERFERENCE OF SOMETHING ELSE. DID DRIVE VEHICLE TO WORK APPROX 4 MILES AND HOME THE FIRST DAY OF PROBLEM. NEXT DAY VEHICLE WENT STRAIGHT TO DEALERSHIP APPROX 8 MILES AWAY. STILL THERE 4 DAYS LATER. NOT REPAIRED. APPARENTLY MY VIN IS NOT PART OF ORIGINAL RECALL AND NOW I WILL HAVE TO PAY A MINIMUM OF $1560.00 FOR REPAIRS IN ADDITION TO THE $472.00 I SPENT ON THE FUEL RELAY.
TRANSMISSION COOLER /AC CONDENSER FAILS AND LEAKS TRANSMISSION FLUID. COMMON PROBLEM.
FUEL PUMP RELAY SYSTEM NOT WORKING. I HAD THE FUEL PUMP REPAIRED ONCE BUT IT DID NOT FIX THE PROBLEM. IT IS RECALLED BUT NOT WITH MY VIN
AFTER ARRIVING HOME AND PLACING THE CAR IN PARK I WAS STRUCK IN THE BACK OF THE HEAD. THE ACTIVE HEADREST RESTRAINT FAILED CAUSING IT TO RELEASE. THE PLASTIC HOLDING TABS APPEAR TO BE BROKEN OFF.
CAR STALLS OUT. NOTICED THERE WERE RECALLS FOR ALTERNATOR BUT DOESNT COME UP ON YOUR WEBSITE. DO RECALLS EXPIRE. WIFE WAS DRIVING ON RESIDENTIAL STREET WHEN CAR STALLED. SHE WAS ABLE TO GET IT STARTED. HAPPENED TWICE IN LAST MONTH
DRIVERS SIDE HEADREST AIR BAG DEPLOYED WHEN THE CAR WAS OFF AND PARKED IN MY DRIVEWAY OVERNIGHT .
I HAD THE RECALL DONE IN 2015 FOR THE FUEL PUMP RELAY. I WAS DRIVING MY VEHICLE WHEN IT DIED AND NOW I AM BEING TOLD THE FUEL PUMP RELAY IS OUT AND NEEDS TO BE REPLACED. I SPOKE WITH THE 800 NUMBER FOR DODGE WHO REFUSED TO COVER THE REPLACEMENT BECAUSE I HAD IT DONE ALREADY. THIS IS SOMETHING THAT SHUTS THE VEHICLE DOWN EVEN IF YOU ARE DRIVING. I WAS DRIVING MY VEHICLE AND IT SHUT DOWN AS SOON I CAME INTO MY NEIGHBORHOOD. IT HAD TO BE TOWED.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE ALSO OCCURRED WHILE DRIVING BETWEEN 10-50 MPH. ON SEVERAL OCCASIONS, MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. ON ONE OCCASION, THE VEHICLE RESTARTED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO EXECUTIVE JEEP (LOCATED AT 900 UNIVERSAL DR N, NORTH HAVEN, CT 06473, (203) 239-5213) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
WHILE DRIVING AT NORMAL SPEEDS AND WITH NO COLLISION, FRONT PASSENGER ACTIVE HEAD RESTRAINT ON 2013 DODGE DURANGO CITADEL SPONTANEOUSLY DEPLOYED. LUCKILY, PASSENGER SEAT WAS NOT IN USE AT THE TIME. HEAD RESTRAINT CANNOT BE RESET, BECAUSE PLASTIC HOLDING BRACKET IS NOW BROKEN.
2013 DODGE DURANGO SXT. CONSUMER WRITES IN REGARD TO DRIVER SIDE HEAD-REST OPENING WHILE DRIVING. *AS *JS
I HAVE 2013 DODGE DURANGO SXT AND I BOUT IT FROM MIKE ALBERTS DEALERSHIP IN CINCINNATI, OHIO. A LITTLE OVER A YEAR I BOUGHT IT, IT STARTED HAVING ISSUES WITH THE TRUCK CUTTING OFF WHEN I HIT BUMPS. THE HEADLIGHTS KEEP GOING OUT, I HAVE TO REPLACE THE THE BULBS AND THEN FINALLY REPLACED THE HARNESS THAT HOUSE THE BULBS BECAUSE THE ORIGINAL ONE WAS FRIED. OVER TIME THE ONES THAT I BOUT ARE BEGINNING TO BURN AS WELL CAUSING THE BULBS TO GO OUT. WHEN I TAKE THE TRUCK BACK TO THE DEALERSHIP, THEY SAY THEY HAVE CAN'T FIGURE OUT WHAT THE ISSUE IS WHEN IT COMES TO THE TRUCK CUTTING OFF. IT'S A SAFETY HAZARD FOR MY FAMILY DRIVING THAT TRUCK AND I'M SURE IT WOULDN'T LOOK NICE ON Y'ALL END IF I WAS TO GET INTO AN ACCIDENT WITH THIS VEHICLE IF IT STALLS ON ME.
CAMSHAFT AND LIFTERS ON CHRYSLER 5.7L HEMI ENGINES NEED REPLACEMENT. I HAVE A 2013 DODGE DURANGO WITH THE 5.7L HEMI ENGINE. I HAVE THE OIL CHANGED REGULARLY AT 4000 MILES. WITH 91,000 MILES ON THE ENGINE, THE ENGINE REPORTED A MISS FIRE ON CYLINDER 5. HAD THE VEHICLE CHECKED AT THE LOCAL DODGE DEALERSHIP, AND THEY STATED THAT THE PROBLEM IS WITH THE CAM AND LIFTERS. THIS SOUNDS LIKE A VERY COMMON PROBLEM WITH THESE ENGINES. THE DODGE MECHANIC TOLD ME HE WAS WORKING ON THREE OTHER 5.7L HEMI ENGINES THAT HAVE THE SAME PROBLEM. IF YOU LOOK ON LINE, THIS IS A MAJOR ISSUE WITH OTHER OWNERS OF VEHICLES THAT HAVE THE 5.7L ENGINE.
ROCKER ARMS TICKING SOUND AND ENGINE FAILURE
I HAVE A 2013 DODGE DURANGO, TOOK IT TO THE DEALERSHIP AND THEY TOLD ME I HAVE AN ELECTRIC PROBLEM.. FOR THIS TRUCK TO ONLY BE 6 YEARS OLD AND FULLY LOADED IM NOT UNDERSTANDING WHY ITS A PROBLEM SO BIG... THE LIGHTS WENT OUT WITHOUT ANY WARNINGS.
FORWARD COLLISION WARNING (FCW) OFF LIGHT GOING ON CAUSING TRANSMISSION TO DOWN SHIFT GEARS WHILE DRIVING; CAUSING YOU TO HAVE TO COME COMPLETELY TURN OFF THE VEHICLE TO STOP THE ISSUE FROM HAPPENING. IT APPEARS A FAULTY SENSOR IS TRIPPING THE TRANSMISSION/ELECTRICAL ISSUE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS IN THE DRIVE POSITION AND WAITING FOR THE GARAGE DOOR TO OPEN, THE FRONT PASSENGER SIDE HEAD REST AIR BAG DEPLOYED WITHOUT WARNING OR AN IMPACT. AFTERWARDS, THE AIR BAG INDICATOR REMAINED ILLUMINATED. THE PASSENGER SUSTAINED A HEAD AND NECK INJURY THAT REQUIRED MEDICAL ATTENTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (POSNER PARK CHRYSLER DODGE, 42650 HIGHWAY 27, DAVENPORT, FL) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 117,000.
THE LINES FOR THE PARKING BRAKE RUSTED THROUGH AND BROKE. VEHICLE IS ONLY 6 YEARS OLD.
I WAS DRIVING AND THE VEHICLE COMPLETELY SHUT OFF WITHOUT WARNING. THERE ARE NO LIGHTS ON, ON THE DASH AND IT IS NOT GIVING OFF ANY CODES. THE VEHICLE HAS SHUT OFF THREE TIMES NOW. THE FIRST TIME IN JANUARY, I HAD JUST GOT OFF OF THE HIGHWAY AND BEGAN TO TRAVEL AGAIN. THE TRUCK TURNED OFF WHEN I GOT UP TO AROUND 25-30 MILES PER HOUR. THE SECOND TIME IN MARCH, I HAD STOPPED AND STARTED TO TRAVEL AGAIN AND WAS GOING ABOUT 25 MILES PER HOUR COMING UP AN UNDERPASS.AND THE THIRD TIME WAS YESTERDAY. I WAS DRIVING UP A CITY STREET GOING ABOUT 40 MILES PER HOUR AND THE TRUCK SHUT OFF. THERE WAS NO ONE ON THE SIDE OF ME. IT FELT LIKE THERE WAS NO POWER STEERING. I WAS ABLE TO WRESTLE THE STEERING WHEEL TO MOVE TO THE SIDE OF THE ROAD. THE TRUCK COASTED AND STOPPED. I COULD NOT PRESS THE BRAKE!!!! EACH TIME THE VEHICLE SHUT OFF WAS WHEN I WAS COMING OFF OF A STOP AND BRINGING THE VEHICLE BACK UP TO SPEED, EXCEPT YESTERDAY IT SHUT OFF ONCE I WAS UP TO ABOUT 40 MILES PER HOUR. THE VEHICLE SHUT OFF, I WAS UNABLE TO STEER THE TRUCK AS IF IT HAD NO POWER STEERING AND I COULD NOT PRESS THE BRAKES. I WAS ABLE TO WRESTLE THE TRUCK OVER AND RESTART IT. THIS IS A SERIOUS ISSUE. I REPORTED IT TO DODGE TODAY AND THEY SAID THERE ARE NO OPEN RECALLS ON THIS ISSUE AND TO TAKE IT BACK TO THE DEALER. HOWEVER, I SEARCHED ONLINE AND THERE ARE NUMEROUS SIMILAR COMPLAINTS. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE DIES.
WHILE DRIVING MY CAR IS CONTINUOUSLY SHUTTING OFF. I LOSE POWER STEERING AND NEED TO PUT THE VEHICLE IN PARK AND RESTART IT. THE FIRST TIME I WAS COASTING AT 45 MPH THE CAR DISPLAY CONTROLS WHEN OFF AND TURNED BACK ON. THE SECOND TIME I WAS TURNING INTO A PARKING STALL AND THE CAR DIED MID PARK AT WHICH POINT I HAD TO MANUALLY RESTART. THE MOST RECENT TIME I WAS DRIVING MY KIDS TO SCHOOL AND THE CAR DIED WHILE GOING 35 I HAD TO PULL OVER TO THE SHOULDER (WITH NO POWER STEERING) AND RESTART THE ENGINE. THE MUSIC AND HEADLIGHTS REMAINED ON WHILE THE ENGINE WAS OFF. THE CAR STARTS RIGHT UP WITHOUT HESITATION AND THE LOCAL DODGE DELEARSHIP IS NOT FINDING A CODE TO PROPERLY DETECT THE PROBLEM THEIR BEST GUESS IS TO REPLACE THE TIPM IN HOPES IT WILL FIX THE PROBLEM. I NEED A SAFE RELIABLE CAR AND NOT ONE THAT IS AS RISK OF DYING MID DRIVE AND CAUSING AN ACCIDENT HURTING MY FAMILY OR OTHERS.
CAR HAS ISSUES STARTING. STARTER IS CRANKING, NO FUEL TO FIRE THE CAR. CAR HAS 1/2 TANK OF GAS.
I WAS DRIVING IN SOME PRETTY HARD RAIN GOING ABOUT 60MPH. I SLOWED THE CAR DOWN TO ABOUT 40 AND WHEN ATTEMPTING TO ACCELERATE AGAIN THE CAR WOULD NOT ACCELERATE. THE VEHICLE THEN SEEMED TO STALL AND LOSE BOTH BREAKS AND STEERING. I WAS ON A HILL SO IT WAS VERY SCARY. I WAS ABLE TO PUMP THE EMERGENCY BREAK AND GET THE VEHICLE TO STOP. SOMETHING IS WRONG WITH THIS VEHICLE CAUSING IT TO NOT ACCELERATE, THEN LOSE POWER AND BREAKS. I WAS READING AN ISSUE WITH THE ALTERNATOR MAY BE THE CASE BUT I AM NOT SURE HOW THAT WOULD CAUSE LOSS OF BREAKS. ALSO MY DEALERSHIP STATES THEY ALREADY FIXED THE ALTERNATOR RECALL ON THIS VEHICLE.
MY DURANGO SUDDENLY LOST ALL POWER TWICE WHILE DRIVING BETWEEN 35-55 MPH. ONCE HEADING TO A STOP SIGN AND ONCE ON THE FAR LEFT SIDE OF HIGHWAY. I HAVE HAD TO QUICKLY PULL OVER TO THE SIDE OF THE ROAD, I ATTEMPTED NUMEROUS TIMES TO RESTART IT. PRIOR TO THAT, OFTEN TIMES YOU WOULD TURN THE KEY AND THE DASH LIGHTS WOULD COME ON AND THE CAR WOULD DO NOTHING...NOT EVEN TURN OVER. AFTER A FEW ATTEMPTS, IT WOULD START. I NEED TO GET THIS FIXED. I HAVE 116K MILES AND THIS HAS HAPPENED TWO ME TWICE IN THE LAST THREE WEEKS.
UPON TRYING TO START MY VEHICLE IT STARTS TRIES TO START BUT SEEMS IT IS NOT GETTING FUEL TO ACTUALLY TURN THE MOTOR. THIS HAPPENS SEVERAL TIMES AND THEN IT WILL START. ONCE ALREADY I WAS DRIVING DOWN THE ROAD WHEN THE VEHICLE STARTED SPUTTERING LIKE IT WASN'T GETTING ENOUGH FUEL. THEN IT SHUT DOWN SUDDENLY IN THE MIDDLE OF THE ROAD. I WAS ALMOST REAR ENDED BY ANOTHER VEHICLE, THEY HAD TO RUN OFF THE SIDE OF THE ROAD TO KEEP FROM HITTING ME. AFTER SEVERAL TRIES TO RESTART THE VEHICLE I LET IT SIT FOR ABOUT 5 MINUTES AND THEN TRIED TO RESTART IT AGAIN. IT RESTARTED AND I WAS ABLE TO DRIVE THE REST OF THE WAY HOME. HAD I BEEN IN AN ACCIDENT IT WOULD HAVE BEEN VERY BAD AS I HAD A BOX OF HONEYBEES IN THE BACK OF THE VEHICLE. I AM UNABLE TO RECREATE THE ISSUES TO SHOW ANYONE ELSE. ALTHOUGH I FINALLY HAD A FAMILY MEMBER WITNESS THE CRANKING OF THE CAR ISSUE. AS IT HAPPENED AGAIN TODAY 03-28-19
I HAVE A 2013 DODGE DURANGO. I PURCHASED THIS VEHICLE IN OCTOBER 2018, AND SOON AFTER I STARTED EXPERIENCING THE PROBLEM. ON MAY OCCASIONS WHILE DRIVING THE VEHICLE RANDOMLY TURNS OFF, ALL ELECTRICAL INSIDE THE VEHICLE GOES BLANK, POWER STEERING GOES OUT AS WELL. IT HAS HAPPENED WHILE STOPPED, PULLING OFF FROM A STOP LIGHT, ON SIDE STREETS, AND ON HIGHWAYS. THERE DOESN'T SEEM TO BE A SPECIFIC TIME THIS HAPPENS. I HAVE TAKEN THE VEHICLE INTO THE AUTO SHOP, AND TO THE DEALERSHIP. BOTH HAVE SAID WITHOUT A CODE OR BEING ABLE TO REPLICATE THE ISSUE THEY CAN'T DO ANYTHING. THE ISSUE HAPPENS RANDOMLY, SO I DON'T SEE HOW IT CAN BE REPLICATED SO EASILY. THIS IS VERY DANGEROUS, AND COULD BE DEADLY. I HAVE A 9 WEEK OLD BABY THAT I CAN'T HAVE IN THE VEHICLE, BECAUSE I FEAR FOR HER SAFETY.
VEHICLE IS HAVING ISSUES STARTING WHILE PARKED. I HAVE SEEN THAT 2012 - 2013 DODGE DURANGO'S DO HAVE A ACTIVE RECALL FROM CHRYLSER ON CERTAIN MODELS FOR THE TIPM. THE ISSUES STEMS FROM THE CARS INABILITY TO START DUE TO THE TIPM NOT PROVIDING FUEL WHEN ATTEMPTING TO START. THE STARTER IS ATTEMPTING TO START THE VEHICLE BUT IT DOES NOT FULLY TURN OVER. HTTP://M.CARCOMPLAINTS.COM/NEWS/2015/CHRYSLER-DODGE-JEEP-TIPM-LAWSUIT.SHTML THIS ISSUE STARTED MID MARCH 2019 AND HAS PERSISTENTLY GOTTEN WORSE WITH SOMETIMES NOW FAILING TO PROPERLY START.
MY VEHICLE STALLS WHILE DRIVING IN TRAFFIC ON A CITY STREET. HOWEVER, THE VEHICLE STARTS RIGHT BACK WHILE IT'S COMING TO A SLOW ROLL. I TRY TO CRANK IT WILL ROLLING TO PREVENT AN ACCIDENT. I HAVE HAD THE VEHICLES BATTERY, ALTERNATOR, STARTER, AND FUEL SYSTEM CHECKED. THE IGNITION SWITCH WAS REPLACED IN THE VEHICLE BECAUSE THE VEHICLE PUSH START BUTTON GETS STUCK AND A NEW KEYPAD WAS PROGRAMMED FOR THE VEHICLE. THE VEHICLE STALLS WHILE IN MOTION AT ANY GIVING MOMENT.
DROVE VEHICLE 10 MILES TO LOCATION. PARKED VEHICLE, TURNED IT OFF. RETURNED TO VEHICLE 2 HOURS LATER. ENTERED VEHICLE, PUT FOOT ON THE BRAKE, PUSHED THE START BUTTON. VEHICLE STARTED AS USUAL AND THEN IMMEDIATELY STALLED. I TRIED SEVERAL TIMES, WITH THE SAME RESULTS. AFTER WAITING A FEW MINUTES, I TRIED AGAIN, AND THE VEHICLE STARTED NORMALLY, AND CONTINUED TO RUN. THIS HAS HAPPENED TO ME APPROXIMATELY 6 TIMES OVER THE LAST 3 YEARS. THE KEY FOB HAS A FRESH BATTERY, SO THAT IS NOT THE PROBLEM. THE PROBLEM USUALLY HAPPENS WHEN THE VEHICLE HAS BEEN DRIVEN AND TURNED OFF. NEVER FROM A COLD START. DRIVING DISTANCE DOESN'T MAKE A DIFFERENCE EITHER. FIRST TIME IT WAS LESS THAN 1/4 MILE FROM HOME, NEXT COUPLE OF TIMES IT WAS 10 MILES FROM HOME. NO REAL PATTERN, OTHER THAN ITS A SECOND START OF THE VEHICLE. WHEN STARTING, ALL THE VEHICLES NORMAL START-UP INFORMATION IS DISPLAYED, THE RADIO WORKS, HEADLIGHTS ARE ON, ETC. THE DISPLAY DOES NOT SHOW THAT THERE IS A PROBLEM WITH THE VEHICLE. ALL SEEMS NORMAL EXCEPT FOR THE START AND IMMEDIATE SHUTDOWN.
CAR SHUTS OFF WHILE DRIVING. NEW ALTERNATOR, NEW STARTER, NEW BATTERY AND THE PROBLEM STILL OCCURS. CAR SHUTS OFF COMPLETELY, WHEEL TIGHTENS UP. THIS IS NOT WHEN THE CAR IS IDLE, IT'S WHEN THE CAR IS MOVING. DANGEROUS AND DEADLY.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE SHUT DOWN WHILE DRIVING ON THE HIGHWAY. THE VEHICLE WAS TOWED TO TATE DODGE CHRYSLER JEEP RAM (7429 RITCHIE HWY, GLEN BURNIE, MD 21061) WHERE THEY STATED THAT THE EXTENDED WARRANTY WAS EXPIRED. THE VEHICLE HAD BEEN AT A THE DEALER FOR A MONTH. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 85,000.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING, THE TRANSMISSION CAUSED THE VEHICLE TO JERK VIOLENTLY WHEN THE RPMS REACHED A CERTAIN NUMBER. THE FAILURE OCCURRED OFTEN AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A NEW TRANSMISSION NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RICK HENDRICK JEEP CHRYSLER DODGE RAM FIAT DEALER (8333 RIVERS AVE, NORTH CHARLESTON, SC 29406) AND WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT WAS NOTIFIED OF AN INTERIM REPAIR FOR VEHICLES THAT HAD DIFFICULTY IN STARTING. THE CONTACT CONFIRMED THAT THE VEHICLE FAILED TO START IMMEDIATELY WHILE ATTEMPTING TO START THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO FIND THE CAUSE FOR THE FAILURE. THE MECHANIC REPLACED THE THERMOSTAT, THERMOSTAT HOUSING, WATER PUMP, AND HEAD GASKET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,734. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
FUEL PUMP RELAY RECALL (R09). I TOOK MY VEHICLE FOR THIS RECALL ON 2015. NOW, 2019, A COUPLE OF WEEKS AGO, THE VEHICLE WAS PRESENTING THE CONDITION SUCH AS DIFFICULTY TO START LIKE ONCE A WEEK UNTIL IT START DOING THAT DAILY, SOMETIMES MORE THAN ONCE A DAY. I TOOK IT TO THE DODGE SERVICE CENTER AND IT WAS IDENTIFY AS THE SAME ISSUE. REPAIRING WILL TAKE A COUPLE OF DAYS UNTIL THE PART IS RECEIVE.
BRAKE SYSTEM STOPPING POWER IS GREATLY REDUCED. THIS VEHICLE HAS ALREADY HAD THE BRAKE BOOSTER RECALL COMPLETED SEVERAL MONTHS AGO. THE PROBLEM HAS JUST OCCURRED YESTERDAY. VEHICLE WAS IN MOTION ON THE FREEWAY, THE LACK OF BRAKING POWER CAUSED ME TO SWERVE INTO TRAFFIC TO AVOID SLAMMING INTO A SCHOOL BUS I WAS BEHIND, AND NARROWLY AVOID A HEAD ON COLLISION WITH ANOTHER VEHICLE.
TAKATA RECALL. I COULD FEEL MY CAR WAS NOT SHIFTING PROPERLY THEN FINALLY MY CHECK ENGINE LIGHT CAME ON & I WENT & GOT THE CODE P0730 READ IT CAME BACK AS GEAR RATIO. SOMETHING TO DO WITH THE INSIDE OF THE TRANSMISSION.
THE VEHICLE WAS TRAVELING IN A STRAIGHT LINE ON SOUTHBOUND INTERSTATE 5, AND TRAVELING AT FREEWAY SPEEDS. THE FRONT PASSENGER SEAT HEAD REST UNEXPECTEDLY DEPLOYED- STRIKING THE PERSON SEATED IN THAT SEAT IN THE HEAD. THANKFULLY, IT WAS NOT THE DRIVER'S SIDE HEADREST AS THIS UNEXPECTED IMPACT TO THE HEAD MAY HAVE CAUSED A REACTION RESULTING IN LOSS OF CONTROL OF THE VEHICLE. WHEN CHECKING ONLINE, THERE APPEAR TO MULTIPLE OCCURRENCES OF THIS TYPE OF UNNECESSARY DEPLOYMENT OF THIS TYPE OF SAFETY DEVICE ON DODGE VEHICLES OF THIS ERA.
THIS CAR WILL COMPLETELY LOSE POWER RANDOMLY. IT WILL WILL SHUT OFF AND TURN BCK ON ALL BY ITSELF OR IF IT SHUTS OFF I CAN BARELY TOUCH THE KEY FOB AND IT WILL TURN BCK ON WITHOUT EVEN TURNING THE KEY!! SOMETIMES I HAVE TO PUT IT IN NEUTRAL AND TURN IT OFF AND BACK ON. THIS VEHICLE IS VERY DANGEROUS, UNPREDICTABLE, UNRELIABLE. HAVE TAKEN IT TO FEW MECHANICS WHO WON'T EVEN WORK ON IT CUZ THEY CAN NOT PIN POINT THE PROBLEM. I HVE TAKEN IT TO DEALERSHIP AND THEY COULD NOT FIND ANYTHING EXCEPT FOR A CODE FOR SIRIUS RADIO SUBSCRIPTION , REALLY ! THEY EVEN KEPT IT OVER NITE AND IT WOULDN'T ACT UP FOR THEM. PLEASE FIGURE THIS OUT... CLEARLY THIS VEHICLE HAS ISSUES IF MORE THAN ONE COMPLAINT IS BEING REPORTED. I FEEL LIKE I HVE A GHOST CAR. PLEASE FIGURE THIS OUT. IT IS DANGEROUS WHEN MY CAR DOES THIS ON FREEWAY. DOES IT GOING 10MPH....I CAN BE PULLING INTO MY DRIVEWAY AT HOME & PUT IT IN PARK AND BAH JUST TURNS OFF ON IT'S OWN FOR ME. ANYTIME AT DIFFERENT SPEEDS WHENEVER IT WANTS, IT SHUTS OFF AND COMES BACK ON ALL ON ITS OWN. PLEASE FIGURE THIS OUT. THIS CAR IS NOT WORTH THE AMOUNT OF LIVES THAT CAN BE LOST...
ENGINE MADE TICKING NOISE WHEN RUNNING ON EVERY SURFACE. PROBLEM DIAGNOSED AS ROCKER FAILURE. THE CONSUMER STATED BOTH RIGHT SIDE CAM SHAFTS AND ALL ROCKER ARMS WERE REPLACED. THE CONSUMER REQUESTED TO BE REIMBURSED THE COST OF REPAIRS UNDER THE EXTENDED WARRANTY. *JS
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, SEVERAL WARNING LIGHTS ILLUMINATED AND THE INSTRUMENT PANEL BECAME INOPERABLE. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A LACK OF COMPUTER COMMUNICATIONS. THE VEHICLE WAS TAKEN TO LAURA CHRYSLER DODGE JEEP RAM LOCATED AT 7 N. SERVICE RD W, SULLIVAN, MO 63080, (573) 677-1300, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 101,480.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND MAKING TURNS IN EITHER DIRECTION, THE VEHICLE LOSS MOTIVE POWER WITHOUT WARNING. THE VEHICLE RESTARTED AFTER RE-INSERTING THE KEY IN THE IGNITION. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLLMER SERVICE CENTER (3807 SAN PEDRO AVE, SAN ANTONIO, TX 78212, (210) 732-2201) AND SAN ANTONIO CHRYSLER DODGE JEEP RAM (11910 I-35 FRONTAGE RD, SAN ANTONIO, TX 78233, (210) 239-1808) WERE CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 98,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
HEADREST DEPLOYED WITHOUT IMPACT TO VEHICLE. HEADREST DAMAGED AS A RESULT. NOT ABLE TO RESET DUE TO DAMAGE CAUSED. IN NEED OF REPLACEMENT. VEHICLE WAS STATIONARY AND NOT RUNNING AT THE TIME OF DEPLOYMENT.
DODGE DURANGO 2013- 78,000 MILES: ON MULTIPLE OCCASIONS WHILE DRIVING OUR 2013 DURANGO IT JUST SHUTS OFF. ALL INSIDE ELECTRICAL DEVICES GO BLANKS AND WE LOSE POWER STEERING. WE HAVE DOCUMENTED DATES OF WHEN THIS HAS OCCURRED AND IT CAN BE 5 MINUTES INTO THE DRIVE OR 45 MINUTES ON A BUSY HIGHWAY. WE HAVE HAD IT THE GARAGE MULTIPLE TIMES AND THEY CONTINUE TO TELL US WITHOUT A CODE THEY CAN NOT DIAGNOSE ANY ISSUES. THIS HAS BEEN HAPPENING SINCE JUNE 2018. WE REPORTED THIS ISSUE TO DODGE. THEY SUGGESTED WE GO TO THE GARAGE FOR A DIAGNOSIS. WE TRIED AGAIN ON 12/26/18 TO GET A DIAGNOSIS AND THEY AGAIN COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE WITHOUT A CODE. AS MY HUSBAND PROCEEDED TO DRIVE AWAY FROM THE GARAGE, IT SHUT OFF AGAIN. HE WENT BACK INTO THE GARAGE AND THEY SAID THEY COULDN'T FIND ANY CODES. SO WE CONTINUE TO PAY FOR GARAGE VISITS WITH NO ANSWERS. WE ARE NOW AFRAID TO DRIVE OUR ONLY VEHICLE BECAUSE IT SHUTS OFF COMPLETELY WHILE DRIVING. IT IS COMPLETELY DANGEROUS TO BE DRIVING DOWN A BUSY HIGHWAY AND YOU LOSE YOUR POWER STEERING OR IF YOU ARE PULLING OUT OF AN ESTABLISHMENT AND LOSE POWER IN FRONT OF OTHER CARS. WE PAID A LOT OF MONEY FOR THIS CAR AND HAVE TAKEN CARE OF IT WITH REGULAR OIL CHANGES AND GARAGE VISITS. THIS SEEMS LIKE A MAJOR SAFETY ISSUE AND DODGE SHOULD BE CONCERNED THAT SOMEONE MAY BE HURT OR KILLED.
IN NOVEMBER 17, 2016 A RECALL CAMPAIGN 15V-115 WAS ISSUED. MY DURANGO WAS SERVICED BY DEALER DUE TO THIS RECALL. RECENTLY I TOOK THE VEHICLE TO THE TRIANGLE DEALERS IN PUERTO RICO, WITH THE SAME ISSUE. THEY WANTED TO CHANGE THE FUEL PUMP, BECAUSE THIS WAS THE DIAGNOSTIC OF THE MECHANIC. I DID NOT AGREED WITH THE DIAGNOSTIC BECAUSE I HAD ALREADY VERIFIED THAT WHEN I MOVED THE CABLES OF THE RELAY THEY INSTALLED, THE VEHICLE TURNED ON AGAIN. I PICKED UP MY DURANGO AT THE DEALER ON THE DECEMBER 24, 2018. NOW THE DURANGO HAS THE SAME PROBLEM, IT ACTUALLY STALLED WILL DRIVING ALMOST CAUSING ME TO HAVE AN ACCIDENT ON THE 25TH. MY COMPLAIN IS THE THE RELAY INSTALLED IN THESE VEHICLES ARE NOT THE SOLUTION. I'VE RESEARCH OTHER VEHICLES OWNER WHO HAVE HAD THE SAME PROBLEM OCCURRING OVER TIME AGAIN, AS I AM RIGHT NOW.
SOMETIMES IN TRYING TO START, TURNING THE KEY RESULTS IN NO RESPONSE WHATEVER FROM THE ENGINE. A SECOND OR THIRD ATTEMPT IS NECESSARY. HAVE ALSO HAD SEVERAL PROBLEMS WITH STALLING WHILE DRIVING. RECENTLY I WAS DRIVING AT 30 MPH AND A TOTAL LOSS OF POWER HAPPENED, I COASTED IT TRYING TO TURN INTO A PARKING LOT THEN THE ENGINE CAME BACK TO LIFE AND I WAS ABLE TO DRIVE HOME. WE HAVE HAD A SIMILAR PROBLEM 2 YEARS AGO, EXCEPT IT WAS JUST NON-STARTING INTERMITTENLY. HAD IT TOWED SEVERAL TIMES. AFTER THEY TRIED REPLACING THE TIPM (AND THIS HAD ALREADY BEEN REPLACED IN A RECALL) THEY FOUND IT WAS A FAULTY FUEL PUMP. NOW MORE PROBLEMS.
T36 RECALL. DRIVING DOWN A BUSY STREET, BATTERY LIGHT ILLUMINATED FOR A SECOND, WIPERS STOPPED WORKING, CAR IMMEDIATELY SHUT OFF. KEY STUCK IN IGNITION. WENT TO TRY AND HAVE CARE JUMP STARTED, DID NOT WORK. FELT CABLES FROM BATTERY AND ALTERNATOR BOTH HOT. TOWED TO DEALERSHIP. DEALERSHIP DIAGNOSED STATING RECALL FOR ALTERNATOR, PCM FRIED. DEALERSHIP IS STATING NOT RELATED. CALLED FCA GROUP WHO STATED DEALER WOULD HAVE TO CALL THEM. DEALER STATES NOT RELATED, NO OUTCOME. HAVING VEHICLE TOWED AWAY AS DEALER IS QUOTING ME $1100.00 FOR REPAIRS TO PCM. DURING FAULT, INTERSECTION WAS VERY BUSY MAIN STREETS, INFANT IN CAR SEAT CARS 1 CAR WAS CLOSE TO HITTING VEHICLE. VERY UNSAFE. UNABLE TO PUT CAR IN GEAR, HAD TO HAVE POLICE BEHIND CAR AS HAZARDS WOULD NOT WORK. POWER TO VEHICLE NOT ON.
Data synced from NHTSA on May 4, 2026