2015 Dodge Durango Complaint Log

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The rear bolt which holds the automatic lift for the rear hatch broke off and is stripped. The trunk door is no longer being supported by the arm and is quite heavy. Every mechanic is unable to address the issue and this seems to be very common among this model of the car. The broken bolt is flushed against the frame of the vehicle. Images of the issue are included. Here is a discussion post of consumers discussing this same issue for reference.. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Passenger seat active head restraint deployed without warning. Vehicle was not running or involved in an accident at time of deployment.

Air bag stating it needs serviced the light will come on periodically it is not present every-time vehicle is driven.

Passenger side active headrest deployed without warning. No lights/ alarms on dash display.

Transmission, 845RE, showed moist casing and oil pan. Inspected and removed transmission to discover a stress fracture in top housing/casing of the transmission. Unable to repair or replace due to no replacements available through any supply source.

The contact owns a 2015 Dodge Durango. The contact stated while the vehicle was parked, there was an abnormal sound coming from the engine. No warning light was illuminated. The vehicle was driven to an independent mechanic and was diagnosed with engine failure. The contact stated that there was a recall for the failure; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The contact researched online and became aware of NHTSA Action Number: 10239957 (Engine and Engine Cooling) however, the VIN was not included. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The rear taillights are taking in water and causing the lights to go out. This appears to be a systemic issue with Dodge Durango's as based on the fact of the high number people indicating the same issue on Dodge Durango Facebook pages.

Front differential has went out. The motor is also over heating and has been since I’ve got the car

The transmission shifts extremely hard from 1st to 2nd gear so hard it feels like you've been hit from behind. The jerk is so extreme I believe it could cause an accident. It is unsafe for dodge to leave this a problem. The problem is very well known a simple Google search shows there is alot of people with this problem. It also shifts hard from 6 to 5th gear and 4th to 3rd and 3rd to 2nd gear not as extreme as 1st to 2nd but hard enough to say wtf was that. I've had it looked at twice and they always claim to not feel it which is more of we don't want to do the warranty work. The technician even said dodge doesn't want to do anything unless the transmission is just inoperable. This is horrible to deal with and something needs to be done asap.

Oil Filter Housing Cracked resulting in a major oil leak . My vehicle just turned 120,000 miles this is the 2nd Durango I have owned that has developed the same issue. The first time it ended up with an engine knock this time I hope to have caught it soon enough

The racetrack style light on the back of my vehicle has water buildup on the inside. It has started to burn out the light. The unit is still partially functional so it's not available for inspection. The left license plate light on my vehicle doesn't function due to the corrosion inside the connector as well. This is a safety risk due to other driver not being able to see my Vehicle clearly during night or other conditions. There were no warning indicators on the dash about this issue. The Vehicle has not been inspected by anyone other than myself.

The contact owns a 2015 Dodge Durango. The contact stated while driving 15 MPH, the front passenger's seat headrest deployed inadvertently. There was no warning light illuminated. The contact stated that the front passenger's seat was unoccupied at the time of the failure. The dealer was notified of the failure and referred to the manufacturer for assistance. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

Brakes front and rear suspension this suv has had rear struts put on within 2 months twice when coming to a stop it is hard to stop had front brakes rotors installed but when braking it continues for a minute then it stops I have had this suv checked and it's wearing brakes and rear end issues

The driver’s side headrests randomly popped out while I was driving, causing possible whiplash.

Audible ticking noise from valve train. Upon further inspection a discovered a damaged roller follower. Cause of damage was the failure of the needle bearings within the roller follower

Engine cranks without starting. Could be related to recall done up to 2013 on Fuel pump relays. This has been ongoing for months.

The front passenger headrest sprung out and hit my husband in the back of the head while we were driving.

fuel pump relay is failing to work from time to time

The contact owns a 2015 Dodge Durango. The contact stated that while driving at approximately 60 MPH, the passenger’s side seat headrest exploded. The vehicle was steered into a gas station where the headrest was inspected. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 65,578.

The racetrack light bar located on the trunk door is dimming due to water intrusion from the poor/lack of sealing on the light. This lack of sealing keeps making water go in to the light, thus reducing the car's visibility at night. A lot of Durangos have this problem and there is no fix from the dealer, other than buying a new $1,300.00 light. The only thing we can do is to actually drain the water once a week by removing screws in the light bar, but at last, this only prolongs the inevitable. Some folks have resorted to removing the light from the tailgate and applying plastic friendly silicone to prevent water intrusion. Still, water enters the light bar. It's a shame.

Passenger Occupant Detection system is faulty. Airbag service system indicator light comes and goes. The vehicle has been seen by an independent service center and they say this is a common issue with dodge and thus issue should be covered by dodge.

I was driving at 55 miles per hr and heard a snap.. pulled over and noticed that rear bushing were hanging on each side. 2 bolts that hold the bushings were broken on rear front

Drivers active headrest deployed while driving hitting driver in the head while vehicle was in motion

Driver headrest randomly deployed hit me in the back of the head and strained my neck

1. I had just entered my 2015 Dodge Durango Citadel and shut the driver side door when the driver side headrest safety restraint burst open unexpectedly hitting the back of my head and thrusting it forward. Thus far, I have suffered muscle pain and soreness requiring an x-ray and some medications. 2. I had not yet started the engine. The car was sitting still in the parking lot and it was not running when the incident occurred. It frightens me thinking how bad this could have turned out had I been driving down the interstate at 70 mph or if one of my grand daughters had been sitting in that seat. 3. Post incident my husband drove the vehicle to the dealership where it was purchased, they removed the headrest and informed him Dodge had issued an extended warranty on the headrest so there would be no charge (the headrest is still at the dealership). They had to order a new headrest however, they sent him home driving the Dodge Durango with a disabled airbag system (UNSAFE). This has been a known issue with Chrysler-Jeep-DODGE since 2010 and there has been no recall. 4.The vehicle has not been inspected by anyone. I have notified my insurance company and Dodge Customer Service. There were NO warning lamps, messages or other symptoms of the problem prior to the incident. 5. I have a call in to the dealership requesting a loaner vehicle to drive as mine is unsafe with a disabled airbag system.

One seatbelt failed completely, refused to retract. The other one is failing. The first is in the process of getting replaced and the second is inevitably going to fail. Somehow this vehicle is not covered under the extended protection regarding the seatbelt for the 2013-2015 Dodge Durangos and Jeep Cherokees that had this problem. The dealers will not provide assistance and this a safety issue for me and my family.

my 2015 dodge Durango is making a ticking noise from the engine at all times. The truck only has 122088 miles and upsetting that something like this is messed up so early on. The noise seems like it must be the engine lifters. Have done some research and it’s common issue in similar make and models.

Front passenger seat belt won’t retract. Rocker arms ticking. They were fixed 15 months ago and ticking again

Passenger Occupant Detection system is faulty. Airbag service system indicator light comes and goes. The vehicle has been seen by an independent service center and they say this is a common issue with dodge and thus issue should be covered by dodge.

Rear gasket on tail light assembly is faulty and causes water to leak in to rear running light and the light fails and doesn't work anymore. I'm requesting an investigation or recall on the rear assembly to have them fixed or replaced for safety and uniformity. The OEM part number is 68453659AA

**Subject:** Request for Investigation – Dodge Durango Taillight Water Intrusion and Safety Hazard To Whom It May Concern, I am writing to formally request that the National Highway Transportation Administration (NHTSA) investigate a widespread and potentially dangerous manufacturing flaw affecting Dodge Durango vehicles. Both my vehicle and a significant number of other Dodge Durango owners have experienced a recurring issue where water enters the taillight assembly. This intrusion causes the taillights to malfunction, resulting in the lights going out unexpectedly. This defect not only compromises vehicle safety by reducing visibility and signaling capability, but also poses a risk of further electrical damage. In some cases, owners have reported concerns about potential electrical failures and even fire hazards due to water exposure within the taillight housing. Given the prevalence of this issue among Dodge Durango owners, I strongly urge the NHTSA to conduct a thorough investigation and require the manufacturer to address this defect. Importantly, any corrective action should be provided at no out-of-pocket cost to affected vehicle owners, as this is a clear manufacturing flaw that impacts safety and reliability. Thank you for your attention to this urgent matter. I look forward to your response and to seeing appropriate action taken to protect consumers and ensure vehicle safety. Sincerely, [XXX] [XXX] [XXX] [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rear "Racetrack" break light filled with water and now has stopped working.

The passengers seatbelt no longer retracts . Have to pay OOP to get it replaced seat was barely used and had my 17 year old sit in the seat who is lengthy and skinny the seatbelt no longer will go back in…. Not happy this should be included in the recall.

Passenger side head rest popped open while my wife was driving my grandson home from school. He (grandson) was leaning slightly forward getting something out of his backpack so it didn't hit his head. after they got home I looked at it (headrest) and noticed broken plastic (see pictures). We bought the SUV in 2016 at a local Dodge car lot and we are the 2nd owner.we haven't had any problems with it since we owned it. There was no accident at the time it popped. We are in our early 70s and concerned that the driver side might do the same and possibly hit our head.My wife said it made a loud noise and sprung out hard.

Car was parked and off when the passenger headrest airbag deployed. No one was in the vehicle during the incident. The driver and passenger seat belt guide are cracked.

Hello, I just had my two front seatbelts replaced because of the safety recall of the pretensioners. I also noticed that the 3rd row seatbelts are having the same issue the upper part that holds the seatbelt is cracked and seatbelts won't retract back in once my kids use them I need to manually feed them back in inch by inch until it all goes back in slowly.

Water has collect in race strip light, since then I’ve been experiencing electrical problems with the car.

Water in tail lights. (Race track lighting) Yes, water in race track burns out rear lights causing a hazard for vehicles following not able to notice the vehicle in front. Replaced multiple times. Same outcome. (Water leakage) lights burnt out. It’s been inspected by dealership and ASC certified mechanics. No warning when the race track lights go out. Only way to notice is when you start to see water build up in the race track lighting.

The Blinker arm at the steering wheel has broken internally to where its useless taking my high beams, turn signals, wipers and everything else they put on it to not function properly. When I asked the dealership for a repair quote I was told the part is on back order due to high demand. When I looked at third party dealers the same issues no one has this part. I could see if this was a older car but if their blinker arm is breaking so much they can't keep a part in stock or tell you when it van be available should a safety concern. Also their design makes the blinker arm replacement 850 for part and 600 for labor. This shows poor design and poor craftsmanship in their parts

THE HEADREST ON THE PASSENGER SEAT JUST POPPED OPEN WHILE WE WERE DRIVING. THE REAR VIEW CAMERA OFTEN DOESN'T RESPOND IMMEDIATELY WHEN WE PUT THE CAR IN REVERSE OR JUST STAYS BLACK FOR AWHILE. NAVIGATION IS SLOW SOMETIMES. IT SEEMS TO BE THE THE SYSTEM KEEPS ON RESETTING BECAUSE MY RADIO STATIONS ARE ERASED WHEN I TURN ON THE CAR. THE REPROGRAM AND IT CONTINUES TO DO THAT. WHEN WE ARE DRIVING THERE IS A SOUND COMING FROM THE DASHBOARD. LIKE A RATTLELING SOUND. WE STILL HAVEN'T FIGURED OUT WHAT IT IS. THERE ARE TIMES WHEN WE ARE DRIVING AND IT SEEMS LIKE A GEAR IS SHIFTED WHEN WE DID NOT STEP ON THE GAS.

Can not understand how a buckle can stop working being that it is a safety item required to be used and policed by every state there is nothing in the buckle it is just failed and does not buckle or clasp.

The rear back light in my dodge Durango went out on it own and I've seen multiple Durango with the same issue . I’ve attached example . Ive seen multiple cars with this same issue so there has be manufacturers issue

The contact owns a 2015 Dodge Durango. The contacts stated while driving at 40 MPH, the front driver’s side headrest was deployed inadvertently. There was no warning light illuminated. The contact sustained pain in the neck and a headache. The contact did not seek medical assistance. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall associated with the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 107,340.

There’s a tIck on the engine, sometimes there’s a strong smell of gasoline and idle is rough. There’s been a P0302 code. It’s already been inspected and a lot of components replaced but nothing seems to fix it. After research there’s plenty of people with this same problem apparently caused by premature rocker arms wear.

With hard acceleration, engine begins to overheat with temp gauge going all the way up to H, triggering overheating warning on instrument cluster. Vehicle ran normal, under any driving condition, up until 2-3 months ago when incident first occurred. I believe this is a major safety issue and other drivers are having the same issue. I believe this warrants a recall to ensure the safety of the vehicle and passengers.

Rear row seatbelt failed and no longer retracts. This happened at 60k miles with occasional use. Many users Report seatbelt problems in the driver, passenger and second row which is currently covered under an extended warranty. However, the third row is not covered and made with the same defective parts.

The passenger side headrest deployed (popped forward). The vehicle has not been repaired and is available for inspection. This is a major concern since this could happen to the driver as well while driving and potentially cause an accident. The manufacturer knows about this and has an active warranty to cover it. However, why is this not an active recall? It’s a major safety concern for drivers if this happens while driving the vehicle.

The contact owns a 2015 Dodge Durango. The contact stated while driving approximately 25 MPH, the vehicle lost motive power and stalled inadvertently. After several minutes the was vehicle restarted. The contact stated that the message to shift to park(P) was displayed; along with a message stating the vehicle was driving too fast. The vehicle was taken to the local mechanic who diagnosed the vehicle with a defective fuel pump relay. The fuel pump was replaced; however, the fuel pump relay was not replaced. The manufacturer was not notified of the failure. The approximate failure mileage was 96,000.

I was dropping my kids off at school this morning and we had been in the car only 2 mins and just before i get to the school i hear a loud noise and i get whacked in the back of the head with the driver headrest. We had not hit anything, no wreck,nothing it just busted open. -driver headrest -no one was hurt but it could have hurt me. -we have seen others post online with same issue -it has not yet been inspected from us im writing tis first them going to the dealership. -there were not any warnings, or messages or symptoms It just busted open while drving 15 miles in hour.