2018 Dodge Durango Complaint Log

Rear tail lights are out. All the Dodge Durangos on the road are ! Safety hazard for people behind me and me! Initially part of the light went out tonight the whole light went out . Cam shaft has went bad twice

I received recall 22V-426, the dealer reflashed my vehicle but the problem still exists. My brake lights stay on, stability, auto park, traction control and engine lights come on. The dealer now says I need to replace the exact part listed in recall at my own cost. My state inspection has expired and fails a new safety inspection due to this problem.

There is a problem with the rear middle light on the lift gate. Water is getting into them and shorting them out then leading it to need a replacement. This is an on going issue with dodge Durangos. Something needs to be done with this design flaw on the Durango’s because they charge 1400 for the part plus labor for it to be replaced when the light wasn’t built right

My racetrack light in back has blown LEDs due water getting inside. I’m to the entire light and back up camera needs replacement. It’s a major issue according to other owners who have the same problem.

The contact owns a 2018 Dodge Durango. The contact stated that after having the car washed, the racetrack lights and license plate lights became inoperable. There was an abnormal burning odor detected while driving at unknown speeds. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, but the mechanic was unable to determine the cause of the failure. The contact called the local dealer and was provided an estimate for the repair. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 62,000.

Vehicle tail light housings (3ea) are not adequately sealed and protected from the elements and allow water/debris to intrude. Water accumulation has caused dimming and shorting of lights. Dodge customer service was contacted and stated they are not currently and will not warranty repair.

when trying to break the pedal locks and takes a while to go down. Almost crashed a couple of times due to this.

The Radio is flashing a message and beeping asking me if I want to reset the clock. Reverse backup doesn’t work when this is happening and it is a huge distraction while driving.

I bought this car, brand new off the dealer and it has been in perfect shape until 120,000 miles. All of a sudden the check engine light comes in and turns out it was the head gasket!! 5 years old, hasn't needed a thing and the mechanic tells me I need a new engine!? What good is it if I buy a brand new car and take perfect care of it all to end up with the engine going to [XXX]. I have heard other people saying the same thing with their 3.6l pentastar engine. AT 120K...I don't see that being a coincidence if it keeps happening with the SAME engine at the SAME AMOUNT OF MILES. There is definitely a problem here. P.s won't let me upload documents on the mechanics diagnosis. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TIPM failure

I had a water pump go out and my battery died while fixing it but when I gave it a jump and started it my ABS and stability lights were on and haven’t turned off. It’s been over a year since they turned on. There is a recall for this on 2022 models why does it not apply to my vehicle?

Center tail light failure in the lift gate. On further inspection all tail lights have water intrusion. Obviously tail/brake light failure is a safety hazard, especially at night. Dodge not owning the problem and the repair parts are extremely hard to find.

The contact owns a 2018 Dodge Durango. The contact stated while driving approximately 60 MPH, the vehicle stalled. The contact stated that there were no warning lights illuminated. The vehicle was towed to a dealer who diagnosed the vehicle and determined that the TIPM needed to be replaced. The vehicle was repaired. The contact stated that the failure was intermittent. The contact stated that the vehicle occasionally failed to start. The contact stated that the vehicle stalled and was taken to another dealer who diagnosed the vehicle and determined that the TIPM needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was approximately 84,000.

There is a known problem with the rear brake lights allowing water into it. It can ruin the electrical and cause brake lights to go out without the drivers knowledge and could cause and accident. Lucky I was able to fix it for now.

My car randomly won’t start could be due to one of the 4 recalls for my make and model I would like have this investigated

They connect system shuts off randomly impacting the heating and air conditioning. It begins turning on and off distractingly on its own unable to access any features. Disabling use of the back up cameras, heating, navigation, radio or controls of volume.

ABS module failed and shuts off AWD,cruise control and parksense

The "racetrack" lights have pooling water in them and are now not working at all. the back end of the truck is a hazard as you are not able to see it.

While stopped at a traffic light, the drivers side front headrest exploded forward hitting my wife in the back of the head. Upon inspection, I noticed part of the plastic hinge inside the headrest had broken or sheared off. Although it did not appear to have caused her personal injury, had this occurred while driving it very well could have caused an accident, due to the impact and loud noise.

When using the auto high beam headlights. The headlights will dim and the high beams do not always come back on. this appears to happen after seeing yellow signs on the roads. To fix I have to turn the head light knob to on (which turns the lights off for a second). This is very dangerous on the dark roads i ride on. I was told by dealer this is a known issue on many brands and there is no fix. This has been an on going issue for the last couple of years.

The screen to sync clock keeps coming up and I have to X it out to get back to my gps then does it again I have looked this up seems it’s a known issue. U feel this needs addressing since I use my GPS all the time and this causes me to take my eyes off the road often

The contact owns a 2018 Dodge Durango. The contact stated that the driver’s side tailgate LED light had become inoperable. The vehicle was taken to the dealer where it was confirmed that water had gotten inside the lighting enclosure. The dealer stated that the area where the tailgate racetrack light was located needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 83,000.

Tracklight has water intrusion. Replaced twice already. New light has water. Less than 6 months old. Causes rear lighting to fail, including plate light, which is illegal in my state. Failure causes drivers approaching from the rear not to see vehicle on approach, potentially causing an accident.

Tail lights fill with water. This caused a safety risk both of electrical fire and lights failing and increasing risk of an accident when due to not being visible from behind. This is a known issue with Dodge Durangos from 2016 to 2020. There are class action lawsuits and petitions requesting dodge fix the problem. I called Dodge corporate and was advised the situation has not been addressed and that it is not under warranty or recall

The contact owns a 2018 Dodge Durango. The contact stated after attempting to start the vehicle, the engine failed to turn over. The contact then stated that after several attempts to start the vehicle she smelled a burning odor. No warning lights were illuminated. The AAA was notified of the failure and the battery was replaced; however, the failure recurred. The vehicle was then towed to the dealer where the contact was informed that coolant had leaked in the engine and burned the starter; however, the vehicle was not diagnosed or repaired. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the repair cost would be covered. The failure mileage was approximately 65,000.

While on my way to an appointment it was raining and I noticed my car wasn't handling the water on the road like it usually did. It was pulling to one side or jumping around when it hit shallow water. I turned the traction control off and then back on and that seemed to make a difference. That night I got on NHTSA and searched for recalls with my VIN number. While other 2018 Durango's had recalls on the ESP it said mine wasn't one on them. About a week later it had been storming all night and I was on my way to work the next morning when I come around a curve to deep flowing water covering the road for approx. 30 yards before a small break and then a thin flowing of water for approx. 20 feet which I didn't see because it was still raining. When I hit the deep water it pulled me towards the right ditch, I was able to keep from going in the ditch but it was a constant fight until I was through the puddle. After the first puddle let go of my vehicle there was just enough time for me to feel relieved I had made it through it before I hit the shallow water and my car hydroplaned darting left, entering the ditch, ramping the side of a driveway and going airborne between two trees before coming down on it's front end and sliding 30 feet to a stop. The emergency contact system spoke asking who to contact but none of my ICE was displayed. Thankfully I was wearing my seatbelt although the tensioner didn't lock the belt in place like it should in the event of an accident. Also neither front airbag deployed, only the passenger side air curtain deployed. My passenger side mirror was hit by a mailbox as I ramped the driveway so I assumed that is why the side curtain deployed but the accident crushed and partially removed both my front and back bumper so my 2 front air bags should have deployed as well. An accident report was made and my insurance company ruled my car as a totaled. I told them what happened but I am not sure if the inspected the ESP system or not.

Engine light on for to EVAP leak. Airbag warning light on and off periodically throughout drives.

Touchscreen display failure. Causes erratic and distracting behaviors of the HVAC, radio, navigation, phone, and other systems while vehicle is in use. Prevents setting or changing of safety related settings (ie; lane departure settings, automatic headlamp controls, alarms, etc).

The vehicle braking system will start alerting the driver to brake when not necassary. Alarm will sound in the vehicle, and Dashboard will start flashing "BRAKE" multiple times. it did break automatically once while driving, children were present in the vehicle. I am concerned if the vehicle brakes on it own it cause an accident. FCA has sent out a notice that our vehicle VIN is not one that is effected but we are having the same problems.

The sunroof bursted and shattered in what can only be described as an explosion. Driver and passenger were occupying the vehicle at the time the sunroof broke. The vehicle was operated in a standard manner and driven on a highway. The sunroof without having observed any cracks or dings shattered without warning. The resolving explosive noise scared both the driver and passenger, which in itself could lead to an accident if the driver had reacted differently. Some of the shattered glass fell on the occupants. The majority of the glass from the sunroof lifted off and crash down on the road behind the vehicle. The drivers brother was able to witness in his rare view mirror the moment when the glass lifted off and flew over the back of the affected vehicle. There were no vehicles driving behind the affected vehicle at the time, but the glass could have created a safety hazard to people behind and in the vicinity of the affected vehicle. The problem has not been reproduced or confirmed by a dealer or independent service center, but so far to the knowledge of the owners or the affected vehicle a comparable situation has not been a reported issue at their preferred dealer. The damage is still being dealt with and at this time has not been inspected by anyone. Again the sunroof bursted without any warning signs. There was just suddenly a bang that can only be compared to a gun shot.

My radio is malfunctioning turns on and off whenever it presses buttons on it’s own like to change the radio, change the climate and it’s blank or screen black the entire time it switches from Bluetooth to radio or vice versa

The contact owns a 2018 Dodge Durango. The contact stated while driving at an undisclosed speed, the service brakes and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with HECU failure. The contact was informed that the HECU needed to be replaced. The vehicle was not repaired. Additionally, NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) recall repair had been completed in 2023; however, the failure occurred. The contact was informed of NHTSA Campaign Number: 23E019000 (Service Brakes, Hydraulic); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.

The contact owns a 2018 Dodge Durango. The contact stated while driving at 25 MPH, the vehicle that was 20 feet away from his vehicle stopped. The contact depressed the brake pedal but it failed to respond, causing the vehicle to crash into the rear of the other vehicle. The air bags deployed. There was no warning light illuminated. The contact did not sustain any injuries. The other driver did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot, where it remained. The dealer was notified of the failure but provided no assistance. The vehicle was not diagnosed or repaired. The contact later became aware that his VIN was included in NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic), which he associated with the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 24,000.

The “do you want to adjust your clock settings” pop up screen keeps popping up repeatedly and disconnecting the car battery does not fix it.

My 2018 Dodge Durango leaked water into the taillight assembly. I initially removed the bottom taillight screw located inside the liftgate so water would drain. Later I had to remove the light itself and run a bead of silicone caulking along the top edge where the water leaked into the light assembly. Generation 3 Dodge Durangos are notorious for leaking water into the "race track" shaped taillight which leads to taillight failures. It's the biggest complaint on my Facebook Durango groups, with almost daily postings. Once water collects inside the assembly, it leads to taillight partial or total failure.

The contact's wife owns a 2018 Dodge Durango. The contact stated while driving 40 MPH, the headrest deployed inadvertently and struck the contact in the back of the head. There was no warning light illuminated. The contact veered to the side of the road for a moment. There was no injury sustained. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and advised the contact that they could not assist since the VIN was not included in an unknown recall and the vehicle was no longer under warranty. The vehicle was not diagnosed or repaired. The failure mileage was approximately 76,050.

The radio is started to ghost touch which means that it is randomly choosing anything on the screen. Because it controls many of the cars features, it can cause things to get out of control while trying to drive. I have video which I couldn't upload.

On multiple occasions, my touchscreen pops up asking if I want to update the clock settings. There is actually nothing wrong with my clock. This message continues to repopulate regardless if I hit yes or no. This message deactivates everything else on the touchscreen (radio, navigation, etc) and causes a major distraction while driving. This has happened multiple times over the last month and the only way it ends is when I turn the engine off.

On multiple occasions and at multiple gas stations, whenever I insert the nozzle and fully engage the trigger, the pump shuts off. My options are to either partially depress the trigger and run the pump at about 1/4 speed or turn the nozzle counterclockwise over 90-degrees. After posting this matter, I've learned that this is a very common defect with the Dodge Durango that has yet to be addressed with a factory recall. My concern is that this could create a longer term safety issue if it not taken care of. My concern is that something may be wrong internally with my tank that could lead to possible leak down the road that I would never know about until its too late.

I noticed a small air bubble appear on screen. Thought nothing of it until my screen started taping on things on its own. Changing the air, calling random people, changing the radio station, folds down the headrest for the back seats and exiting out of my maps for directions. This is know as ghost touches. I’ve spoke to multiple people who have had the same problems with their durangos. This is very very distracting.

The vehicle 8.4 inch display has become delaminated. It constantly changes comfort, radio, navigation, and Wi-Fi setting while the vehicle is in motion. This is a serious distraction to the driver and a serious safety issue.

The 8.4 inch Uconnect system will malfunction causing it to randomly press things on the screen. This can cause it to raise the temperature to HIGH with you unable to turn it off. In doing so can be detrimental to the driver because they then become distracted from the road due to the incredibly high temperatures. This is happening for all 8.4 Uconnect systems across all models.

I was driving on I75 North in Florida near Ocala (exit 358) traveling about 70mph when I approached slowing traffic. I attempted a slow and steady stop without slamming on the brakes. The emergency braking system engaged but the vehicle failed to stop and I was not able to completely floor the brakes. In an effort to avoid hitting the vehicle in front of me and causing a multiple car collision I swerved onto the grassy side of the road. Because the car would not stop completely my passenger front wheel made contact with a concrete ditch and my vehicle flipped over resulting in a total loss.

Unknown. My son hit the front passenger headrest with a toy and the headrest deployed. I was in the front passenger seat at the time this happened but it did not hit the back of my head.

STARTED TODAY - THE CAR NO LONGER WILL TURN OFF. THE CAR JUST DINGS AND DOES NOT STOP. YOU CAN NOT TURN OFF IT WON'T DO IT. CLAIMS ITS NOT IN PARK AND STAYS RUNNING.

Throwing codes of of lost communication of body control module and cylinder 3 misfire.

This is occurring frequent the system freaked abs system came on doing 38 miles an hour. Than system freaked out and brake light came on empty tank showed. Check engine than for 2 miles horn Blasted on its own . After the temperature gauge stopped working and now it continues to state it’s not in park when it is .

Between the transmission slipping since 30k, the engine knocking. The check engine flashing. I have changed the coil packs spark plugs, all filters and still nothing, the auto stop/start does not work it flashes Boggs out and loses power. The whole steering wheel and truck vibrates and shakes to a point you feel like you’re on an incline going up a roller coaster. I have replaced batteries 2x the windows no longer auto roll down when using fobs even w new batteries and re programming electrical system power randomly fails and all lights go out the. Screen goes out stops working for days on end .

SUV was parked not and overnight my passenger seat headrest "active head restraint" activated and opened up. I contacted Dodge/Chrysler Headquaters and they stated a recall was found for this safety feature but my vehicle VIN was not part of the recall. I should not be responsible for repairs. I know first hand how important safety features are needed on vehicle and how they save lives when working/used properly. I'm an FARS FL Analyst currently contracted with NHTSA

The contact owns a 2018 Dodge Durango. The contact stated that the taillights were not functioning properly. The contact stated that the taillights failed to illuminate as needed. The vehicle was diagnosed by an independent mechanic, and the contact was informed that the taillight assembly seal was not functioning correctly and was allowing water to enter the taillight assembly. The vehicle was not repaired. The dealer was contacted and stated that there was no recall for the failure. The manufacturer was not contacted. The failure mileage was 30,000.