There are 2 stored owner reports matching the electrical system leading-label group for the 2025 Dodge Durango in our NHTSA-sourced dataset. These are unverified consumer reports and may not reflect confirmed defects.
This group counts stored reports whose component label starts with one of this site's matching prefixes, ignoring case. Each matching report counts once within the group. Components mentioned later in the label or only in the narrative are not searched. How component counts work
Loaded 2 of 2 matching reports.
Open the full vehicle complaint log (all categories)I am experiencing ongoing and serious issues with the infotainment system in my Dodge Durango. The screen frequently goes blank and enters a restart loop that continues over and over while the vehicle is in use. During these episodes, critical features such as navigation and the backup camera are unavailable. This creates a significant safety hazard: I rely on navigation for driving directions, and when the screen goes blank or freezes, I can easily miss turns or be distracted trying to recover the system. The lack of a functioning backup camera during these times is especially dangerous, as reversing without visibility increases the risk of an accident or injury. I have attempted the recommended soft reset using the power and tune buttons, but the problem persists. I have also taken the vehicle to dealerships multiple times, and their “solutions” have been limited to replacing wiring harnesses or attempting unrelated fixes that clearly do not address the root problem. This not only wastes time and money but also shows that dealerships currently have no remedy for this defect. What concerns me most is that this is not an isolated incident. Many Durango owners across the country are reporting the same issue online, with no clear resolution being offered. This points to a widespread defect in the infotainment system that directly impacts vehicle safety. Drivers are being forced to operate without reliable access to navigation, backup camera visibility, or other safety-critical functions integrated into the screen. This issue needs to be addressed at a national level by Dodge/Stellantis before it results in accidents or injuries. Simply replacing wiring or pushing the burden onto individual owners is not enough — a real fix is necessary to protect driver and passenger safety. I wish I could upload the video but I can only attach photos.
The ACC will just turn off without warning. A yellow warning light turns on to signal driver it is not operational. This has happened many times. The warning light also occurs when the system is NOT turned on. The FCC warning comes on intermittently and states like the ACC service immediately. Both of the systems are meant to be safety features however it recommended that the driver pull over turn off the vehicle and restart to restart or reboot the system. Our safety and the safety of others has been put at risk when the system turns off without warning especially when we are driving in heavier traffic areas like when we go to SC to visit family. Terribly hazardous and anxiety inducing. Not at all reliable. The systems warning lamps and failure have been concurrent and began shortly after the vehicle was purchased in March. The vehicle was taken to the dealer but supposedly NO CODE found to authorize repairs. I have copies of all work done on my Durango as well as pictures of the warnings one multiple dates. Am unable to upload at this time.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: Apr 28, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.