2017 Dodge Grand Caravan Complaint Log

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side sliding door failed to open as designed. The contact stated that the driver’s side sliding door made a buzzing sound while coming from the power lock actuator. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failures, but no assistance was offered. The contact was informed that the VIN was not included in an Extended Coverage for the failure. The failure mileage was 86,000.

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the driver's side rear sliding door was stuck and failed to open. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the sliding door on the driver’s failed to close as needed. The contact took the vehicle to the dealer to be diagnosed and the contact was informed that the sliding door actuator had failed and needed to be replaced. The vehicle had not been repaired. The contact learned of an Extended Warranty Coverage; however, the vehicle was not included. The manufacturer was made aware of the failure. The approximate failure mileage was 113,000.

Sliding door lock actuator failed to open door. I noticed a buzzing sound when opening recently and now it is shut down, it cannot open. I provided these two reports for your reference, and I need you to help me for Dodge to repair my vehicle. I filed complaint with the Texas Office of the Attorney General.

The sliding door power lock actuators fail. Making the door totally inoperable. This is the same issue that prompted Mopar warranty bulletin D-21-15. The dealer Jeff Belzer's Dodge of Lakeville MN. Service writer [XXX] says that this vin of vehicles is not in the bulletin. The vehicle is in the coverage period. It should be in the bulletin, should there be a fire or other emergency required to exit the vehicle. The safety issue is the same as the bulletin D-21-15, one could be trapped in the vehicle. I think that the not being able to open a vehicle door due to poor components would be a safety issue. And not just a warranty issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

My 2017 Dodge Grand caravan gt left sliding door has a faulty door actuator. Had the van for 6 years, I read that the 2016 had the same problem. I hear the funny sound when locking the door. It has started May 2023.

The rear driver side sliding door locks seized and the door can not be unlocked via the power locks nor can it be unlocked manually. The door is stuck shut. This issue occured under 60k miles and the door is no longer functional at all. The same issue occured 3 years prior on the passenger side and it was repaired under warranty. The vehicle is no longer under warranty for the second failure. I owned a 2012 Dodge caravan previously and the exact same issue occured on both sliding door locks about a year apart from each other. The repair bill for each was 1,000 dollars to replace a defective actuator. The door locks actuators on the dodge Grand caravan are defective and present a risk of siezing at any time, trapping rear passengers in the vehicle. There is no known way to unlock the doors either manually or electronically outside of a 1,000 dollar repair once the issue occurs. There was no audible or visual warning prior to the occurance in all four cases. The locks just suddenly seized. Google search reveals the issue happens at a high frequency with the dodge Grand caravan. Age of vehicle does not seem to be a determing factor.

The rear drivers sliding door would not unlock or open, both manually, or with the electronics. If I were carrying passengers, they would have not been able to exit the vehicle through that door (except the window). The actuator was bad, and I ended up having to take it to the dealer to have it repaired. This is a known issue with the 2017 Dodge Grand Caravan RT . I have a 2017 Dodge Grand Caravan XLT (better trim package/enhancements) and yet, this was not covered under the NHTSA "Extended Warranty" for this van. My van has less than 70 miles on it, and is in great condition with no accidents. The door on the van had the "chattering" noise described, and occassionally not close. This is similar to other Dodge owner experiences. I find it hard to believe that my Van isn't covered under this warranty, and so it cost me over $1100.00 for the repair. I would like to be reimbursed for this issue and am attaching my invoice from the dealer as proof.

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear passenger’s side sliding door failed to open using the remote or manually. The vehicle was taken to the dealer however, the failure cause was not diagnosed due to the cost of the diagnostic fee. The manufacturer was not made aware of the failure. The failure mileage was 42,900.

My rear sliding back van door stopped working on 4/18/2023. It switched to the locked position and cannot be opened manual or by any of the buttons on the van. There was a recall for this but for some reason my van was not included. The dealer said to have the recall attached to my vin so the issue can be fixed. It is a safety problem because I have 4 young kids in car seats that ride in the back and if there’s an emergency it is not easy to get to them or get them out.

The front passenger door started to not unlock when using the fob. Now it won't lock or unlock at all. Starting this week the front driver-side door started to have the same issue. Will not lock or unlock when using the fob.

This appears to be a known problem in these but my vehicle was built AFTER the period Chrysler acknowledged a problem for. My van was built in June 2017 whereas the settlement states vehicles built until January of 2017. I paid $400 to have the dealer replace the lock actuator in the passenger sliding door in July 2021. The door would not lock or unlock without manually moving the switch. Since the "fix" that door seems to rattle and has gotten worse over time but it does lock now. In the recent weeks, the driver side now no longer works. I have just contacted Chrysler about this and am awaiting a response. But a) I should not have paid for the first repair and b) I shouldn't have to for the second considering this is a known issue. I use this vehicle for my family and having doors that don't lock or unlock is a HUGE concern for me.

Power door is broke and won’t open. There was a notice sent out about it but no repairs appeared

Every time I open the door - either from the inside, or the outside, or even using the automatic opener from the keyring there is a loud buzzing sound. It's a risk as I am not sure that the door is working properly.

The contact owns a 2017 Dodge Grand Caravan. The contact stated that while depressing the accelerator pedal, the vehicle failed to properly shift gear. The vehicle started to shift gear at approximately 50 MPH. There was an abnormal winding sound detected. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the third and fourth gear were inoperable. There were no shavings in the engine. The dealer recommended that the transmission be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 131,000.

My center doors on my mini van are inoperable. About 3 months ago, I tried to open the door to get my grandchild out of her carseat, and the door wouldn't open by the outside handle or the button on the control above. My dash would light up staying door must be unlocked to open...I pressed to unlock..and nothing happened. I had to enter through the drivers side to get her out. Today i went to the grocery store and i went to open the door with the remote keyfob and nothing happened. I tried to open the door manually with the outside handle and nothing ... so now both sides of my vehicle cannot open, very dangerous and now my van is useless carrying grandkids to and from . The Chrysler mini van had this same problem, and my friend had her automatic door accentuators replaced for free...there was a recall for this problem on earlier YEAR mini vans. This car is only 6 years old and its A Very dangerous situation now and a big inconvience as i cant enter the vehicle in tbe center to use the seats or stow away for transportiong large items. I called the dealership they want $1000-1500 .could be more couldbe less they said, .this is unacceptable

Driver's side power door has completely seized and will not open. This is a serious safety concern on this vehicle as it is used for the transportation of several children and should an accident happen the chance of being trapped is 50% since the door will not open at all. I located a service bulletin 23-036-21 that was issued and a Mopar Warranty Extension bulletin which states it includes this model year but Dodge has stated this particular VIN is not part of it. How does a VIN determine whether the actuator is going to go bad?

van sliding door lock actuator failure - door is stuck shut and can't be opened in emergency previous extended warranties did not cover this vehicle even though it's a 2017 model year

Front driver head on collision passenger curtain airbags failed to deploy and passenger front air bag exploded also third row drivers side passenger seat belt failed. Passenger flew to passenger side of seat and head shattered window and sustained head injuries which could've possibly been prevented by curtain air bag deployment 55mph head on collision driverside focused due to veering vehicle hasn't been inspected by insurance company yet only personal mechanic.

The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving 65 MPH, the driver’s side headrest air bag deployed. The contact stated no warning light was illuminated. The contact stated no one was injured nor sought medical attention. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 71,501.

We own a 2017 Dodge Grand Caravan with 72k miles on it. In February of 2023 we started to notice it did not seem as responsive on acceleration; it was especially noticeable on highway entrances ramps. Shortly after, the check engine light came on. We took it in to a local repair shop and were advised we needed spark plugs and coils replaced, but that did not solve the issue, and said we would need to take it to a dealer. We took the vehicle to our local Dodge dealership, and after ~$900 in diagnostics, they advised we would need an entire new cylinder, as the old one had been warped. A vehicle with only 72k miles should not need a new cylinder, the folks at the dealership even admitted as much. The total repair ended up costing ~$4k. I did some research and found the 2011-2013 Grand Caravans had a recall for the exact same issue, and after searching through the various complaints on the NHTSA website for the 2017 model, it seems clear this is still an issue. This is clearly an issue with the manufacturing process that has existed since 2011, and a new recall should be issued for Grand Caravans through at least 2017.

Loud buzzing on driver side sliding door when locked. Door failed to open.

What component or system failed or malfunctioned, and is it available for inspection upon request? The passenger sliding power door lock will not release electronically or manually. It can be available for inspection. How was your safety or the safety of others put at risk? This leaves the passenger on that side trapped in the vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by an independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning of the problem. Failed to function 12/27/2022

Passenger side sliding door will not open. It is stuck in the lock position and will not unlock even after attempting both manual and electronic unlocking. Faulty lock actuator likely cause.

I have 2017 Dodge Caravan, I loves this van I recently went to the shop to do routine repairs. Also get the engine light checked, the mechanic stated I need a tune up. A few days later after getting the tune up check engine light came back on, and van begin to ride rough and shake. The van was struggling to keep up with city speed limit and engine light came back on so I took the van back to the shop they checked engine light and it read cylinder 2 is back firing and get a tune up. That did't seemed right so the mechanic checked previous work, there was no problems with the parts they used for the tune up, the mechanic looked a little further to find out why the engine light still on. The mechanic said I need a cylinder, they told me to go to the dealer because they don't have that special tools to fix the cylinder. I said how much to replace the cylinder the mechanic said about 2,000 dollars or depending on the damages to the engine because of bad cylinder. They also said there were some coolant and other substance leaking onto the coil, wires causing damage to the engine, also in a short time the spark plugs and coils will be effected again. The mechanic said this can be very expensive to repair and I can't use my remote starter while the engine light is on this is so inconvenience. I am so upset I worked hard at keeping up repairs, keeping van nice and clean inside and out, I was just to the point of paying off my car loan off finally owning the van. Now this situation forcing me to make a decision keep my investment or trade it off, get back into debt and having a large car note, I don't want that I am so heart broken over this situation and not having the money to fix the van it's just to much. I was blind sided never, I would never thought this would happen to me and my family of six. OMG!

Driver side sliding door is locked and will not open electronically or manually. This is a known problem covered by Technical Service Bulletin (TSB 10177524) for Dodge Caravan vehicles built on or after November 01, 2015 (MDH 1101XX) and on or before June 30, 2017 (MDH 0630XX). According to the VIN on my vehicle it was built 23 Sept 2017 and does not fall within the range of the TSB. Both the dealer and Chrysler Customer service refuses to repair the problem because my vehicle doesn't fall within the range of the TSB. Please add my vehicle to the other approx 500 complaints already on file with your office.

As is common with Dodge Caravans, this 2017 model has had a door lock actuator fail and the sliding door is inoperable and will not open - it is stuck closed. This prevents safe exit of the vehicle in the event of an accident or fire or other emergency endangering the lives of the passengers.

Airbag light is constantly on. Took vehicle to a repair shop. They scanned code B1C27-13 and found that drivers side wiring harness needs to be replaced. They contacted Chrysler and was told part wouldn't be available for at least a year. Airbags will not deploy if an accident should occur. This is a definite safety issue that should be fixed immediately.

The door lock actuators on BOTH sliding doors do not work properly. about 3 years ago the drivers side door lock actuator stopped unlocking and could not be used. about 7 or 8 months later, it suddenly unlocked but now makes a loud buzzing sound every time it locks. Then about a year later, the passenger side door stopped unlocking and has remained locked for many months now leaving that door unusable. if there were an emergency or accident where the drivers side could not be accessed, passengers in the back of the vehicle would not be able to exit the car safely without climbing over seats. We also are concerned that the drivers side door will fail again and the rear of the vehicle would no longer be accessible. This is a known issue through the manufacturer that they refuse to recall or repair. There is even a current class action lawsuit for this make and model. several similar makes and models through the manufacturer have been affected by this issue for many years. We have not had this inspected by anyone, we bought new door actuator mechanisms but have not replaced them ourselves yet. every indication is this is a difficult and lengthy repair at home and costly if done through an auto repair shop or dealership. With such a well known issue, this should have been investigated, resolved and corrected by the manufacturer and notices for recalls released to the public. This is completely unacceptable that the safety of passengers in these cars are not important to the manufacturer!

About 7 months ago the drivers side rear door would not open , after about 2 months I took my Van to Bryden's dealer in Beloit WI. The people in the repair area, said it would cost $800 or more to repair. I could not afford that. So the door still won't open, Family came to town and wanted me to drive them around, which I refused saying with the sliding door not working , that could be dangerous. Well today the passengers rear sliding door quit opening , so now anybody in the back would be in real danger if the Van got in an accident. I guess I will take the van back to the dealer and ask them to please fix it free of charge because of the danger it causes, I could use some help from you , to see that this van doors get repaired, thank you.Mike

The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealership lot.

Our vehicles right sliding door has been making a buzzing sound when unlocking said door. Many other caravans have had this problem with the same part, the lock actuator. Our buzzed until one day the door completely stopped unlocking and now we cannot use the door for entry or exit.

The driver rear sliding door locking mechanism failed in the locked position preventing the door from functioning. The passenger front door lock actuator has failed preventing normal functioning of the door lock causing the car to remain unlocked after pressing the door lock buttons as well as preventing the door from unlocking if the door lock was manually locked. The van is available upon request for inspection and has not been repaired due to high cost and repair time necessary. We’ve also been unable to find replacement parts locally. Malfunctioning of the locking mechanisms puts passengers of the vehicle at risk if there was to be an emergency or accident and the door is unable to be opened. We are concerned about experiencing further issues with locking mechanism failures in the unaffected doors. We have not had the issue inspected by the dealer as our vehicle is outside of the warranty period. There are no warning lights or indicators for this problem.

Driver's side door is stuck and locked shut. This puts my precious cargo, my children, at risk of having to exit the vehicle on a potentially more dangerous side with traffic. In the event of an accident this door locked shut can't be used to escape the vehicle if need be. No warning lights. Online this appears to be a very common issue in Chrysler/Dodge vans.

Buzzing sound when passenger side sliding door should unlock after removing key from dash (actuator failed/failing), door stays locked. The vehicle was not taken to a dealer to be inspected. The manufacturer was not informed of this common failure.

Sliding door power lock actuator failure. A buzzing sound is heard when locking and unlocking the doors of the vehicle. The locking mechanism of the vehicle is failing to properly lock and unlock the rear sliding doors. A nhtsa bulletin (attached) has already been issued for this issue covering certian 2015 to 2017 Dodge Grand Caravans. My vehicle is a 2017 model with the affected door lock actuators. Upon contacting FCA I was informed my vehicle does not show this extended warranty covering this defect.

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear driver's side door failed to open as needed. The vehicle was taken to the dealer, where it was diagnosed that the rear driver's side door actuator motor had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 126,000.

The passenger side sliding door lock is stuck in the unlock position, so I can't lock the door. The driver side sliding door lock is stuck in the locked position, so I cannot open that door. Both locks cannot be changed manually. In case of emergency a passenger would be locked in the car. Especially a child in a car seat. With the door that is stuck in the unlock position, this invites theft. I am seeing hundreds of complaints online with owners of Chrysler and Dodge Van's 2013 through 2018 experiencing the same issues. Why hasn't there been a recall on this safety issue?

The passenger sliding door open and closes with no warning, hatch opens and closes with no warning, dogs were closed in and died due to this malfunction because they thought we were going somewhere. Horn goes off and on for no reason, ac in rear does comes on and off. Drivers side sliding door does not operate at this point. Now transmission is malfunction.

The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving 40 MPH, the driver's side window collapsed into the door panel and failed to roll up. The vehicle was taken to the dealer, who diagnosed a failure with the window regulator. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 29,800.

When I shut my car off and open the driver's side door there is a loud buzzing sound in the passenger side sliding door. Very annoying. I noticed there are quite a number of complaints with this problem on different websites. One person had to pay $680 to the dealership to have it repaired. It seems that this should be a recall issue. That is a lot of money.

I attempted to turn off my engine and removed and key as usual and walked away. Fire department calls me and says my van is smoking. Turns out even though I removed the key the engine kept running but the fans turned off causing my van to over heat and parts of my engine cracked leaking oil and coolant. My van is not drivable now.

The driver side sliding door imakes a loud buzzing sound when the door locks. This occurs when the locks are manually activated (by door button or remote) and when the door locks are activated due to movement/speed. This is a potential safety issue as if the door fails to open in an event of an emergency, this could put life in danger. This is a family vehicle made for children that shouldn't have to take the risk of not being able to get out of a vehicle in a timely matter. I am uncomfortable and do not want to risk my children or other passengers with a door that would not open in an emergency due to one failed component. In doing research I see that this is an issue that have plagued many owners of Grand Caravans produced during the same time period. The door actuator inside of the door has failed. This should be recalled and fixed appropriately.

The passenger side sliding rear door just suddenly doesn't open, doesn't unlock, you are unable to open it even manually.

The contact owns a 2017 Dodge Grand Caravan. The contact stated there was an abnormal clicking noise detected from the driver's side rear sliding door. The sliding door had seized and failed to open. There were no warning lights illuminated. The contact called the local dealer however, the vehicle was not taken to be diagnosed or repaired. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to the NHTSA for assistance. The failure mileage was approximately 59,000.

I came to a stop sign and my 2017 Dodge Grand Caravan was making a whining noise. When I pressed the gas the van hesitated to go then it jumped . It kept skipping . Then-it accelerated while I was driving. I came to a four way stop and when it was my turn to go my van hesitated before it would go.

The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving approximately 55 MPH and attempting to accelerate to overtake another vehicle, the vehicle accelerated abruptly. The contact depressed the brake pedal but the vehicle continued to accelerate independently. The contact stated that the cruise control light fluctuated on and off. There was smoke detected coming from the brakes. The contact shifted into neutral. The contact stated that the tachometer display revved up and the vehicle was idling; then revved up to 4000 RPM and then back to idle. The contact was able to shift the vehicle to drive and the vehicle drove as designed. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 62,500.

Component: Front Drivers Window Regulator Safety: Window popped and fell straight down while driving. Me, and my children where put at risk of it breaking and glass flying everywhere. It has happened not only once to me but twice, in my other Van of the same style different make (Chrysler Town & Country). No warning ligts or anything.

The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving at various speeds and coming to a complete stop, the vehicle would shut off. The check engine warning light was illuminated. The contact stated that the vehicle would restart, however, the vehicle would stall when driving from the complete stop at higher speed. The contact stated that he would shift into neutral (N) while at a complete stop and would then drive at approximately 15 MPH to prevent the vehicle from stalling. The vehicle was taken to two different independent mechanics who diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.

I'VE NOTICED SEVERAL OTHER COMPLAINTS ABOUT THE SLIDING DOOR LOCK ACTUATOR FAILING, MAKING IT IMPOSSIBLE TO OPEN DOOR. MINE HASNT FAILED COMPLETELY YET, ALTHOUGH THE GEARS ARE MAKING A LOUD BUZZING.JUST REPORTING.