There are 41 owner-reported air bags & restraints complaints for the 2014 Dodge Journeyin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
None of the airbags in the car deployed when I was in a high-impact front-end collision traveling at 45 mph. I was wearing my seatbelt, but the airbags did not deploy. I did not have the added protection of the airbags, so my injuries were much more severe than they would have been if the airbags had deployed. I have 2, possibly 3 fractures in my neck and spine, 2 fractures to the ribs near the sternum, organ damage, necrosis and nerve damage to the right leg, severe whiplash and many more injuries. The insurance company inspected the car after the car accident, Pioneer Insurance Company. There were no warning lights on that would indicate a problem with the airbags. I had been driving that car for years and never had a problem with the airbags. To my knowledge, no one has ever been in an accident in this car that would require the use of the airbags. I expected the airbags to work if I ever needed them and they did not, without warning.
Unknown: traction control light, air bag light, cruis control, horn, are not functioning properly and i believe it is the clock spring. Not sure if it was part of a recall previously.
Front passenger side Seat belt won’t stay fastened. Seat belts continues to pop loose or won’t latch at all.
We noticed the drivers side front headrest was fully extended and had come apart. To be clear, this happened while the car was parked, and there are no signs that our car was struck. There were no warning lights and no reason for it to occur. It had to be component failure. Upon inspection I saw a small piece of broken plastic inside the headrest and I couldn't reassemble it. It looks like a plastic component within the headrest failed and deployed the headrest like it would if there was an accident. Thank heavens this didn't happen while either of us were driving. I did some research and this is a common problem and a huge safety issue, causing drivers to be concussed and, of course, causing accidents. I looked for recalls and to my disbelief, there aren't any. No one has inspected our car but I'm more than happy to have someone look at it. I'm angry that something so dangerous that it would strike the driver of the car randomly isn't being addressed by the manufacturer.
The contact owns a 2014 Dodge Journey. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the seat air bag needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 67,000.
AIR BAG LIGHT HAS BEEN TOGGLING ON AND OFF FOR LAST TWO MONTHS. DEALERSHIP HOOKED UP TO COMPUTER AND THE AIRBAG/HARNESS MUST BE REPLACED. CAR NOW OUT OF 100,000 WARRANTY. COST ESTIMATED TO REPLACE IS $1200.
WHEN AIRBAGS DEPLOYED, AIRBAG AT FOOT CONTROL PANEL (GAS/BRAKE) DEPLOYS MOVING FEET OFF OF BRAKE PEDAL. THIS REMOVES EMERGENCY CONTROL BY OPERATOR TO STOP VEHICLE. OPERATOR TRIED TO STOP AT INTERSECTION AFTER ANOTHER CAR FAILED TO YIELD/ SLOW DOWN AT INTERSECTION. AFTER INITIAL CONTACT AIRBAGS DEPLOYED AND VEHICLE TRAVELED ANOTHER 50YARDS UNTIL COMING TO STOP IN DITCH. THE LOWER OPERATOR AIRBAG IMPEDED THE USE OF BRAKES BY THE OPERATOR. HAD THERE BEEN MORE TRAFFIC IT WOULD HAVE CAUSED MORE ACCIDENTS.
The contact owns a 2014 Dodge Journey. The contact stated that the air bag warning light would illuminate intermittently. The vehicle was taken to the dealer where it was diagnosed that the driver’s side seat air bag and wiring harness failed and needed to be replaced. The vehicle was not repaired. The failure recurred. The manufacturer was notified of the failure and informed the contact that the Vin was not under recall. The contact mentioned NHTSA Campaign Number: 17V432000 (Air Bags) as a possible solution to the failure however, the Vin was not included. The failure mileage was approximately 58,000.
DRIVER'S HEAD REST AIR BAG BLEW OUT WHEN NO ONE WAS IN THE CAR. THE CAR WAS STATIONARY IN THE DRIVEWAY. WE WERE JUST GETTING IN THE CAR AND NOTICED IT. THAT WOULD HAVE TURNED OUT VERY GOOD IF MY WIFE WAS DRIVING. I HAVE PHOTOS IF THEY ARE NECESSARY.
WE WERE HIT ON OUR ENTIRE PASSENGER SIDE BY AN OUT OF CONTROL DRIVER, THE SIDE OR FRONT AIRBAG DID NOT DEPLOY, MY WIFES HAND WAS BROKE AND MY SONS HEAD BOUNCED OFF THE BACK PASSENGER WINDOW.
PUT CAR IN REVERSE. BACKING OUT OF DRIVEWAY. HEADREST EXPLODED INTO MY HEAD. POPPED OUT ABOUT 3 TO 4 INCHES. PUSHED MY HEAD FORWARD A FOOT. CAR WAS IN MOTION. NO CONTACT WITH ANYTHING.
THE VEHICLE WAS STATIONARY AND TURNED OFF, THE HEADREST TO THE SEAT WAS FOUND DEPLOYED AND THE PLASTIC CLIPS BROKEN OFF. HEADREST IS NOT ABLE TO BE REPAIRED WITHOUT REPLACEMENT. THE HEADREST IS QUITE POWERFUL, AND IF WAS IN THE CAR WAS IN MOTION WHEN THIS HAPPENED COULD HAVE CAUSED SERIOUS INJURY OR AN ACCIDENT.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT DRIVER'S HEADREST EXPLODED AND SEPARATED WITHOUT WARNING. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.*DT *TR
I WAS DRIVING WITH MY CHILDREN IN THE CAR AND OUT OF NO WHERE MY PASSENGER HEADREST DEPLOYED WITHOUT A CAR CRASH. THIS SCARED ME SO BAD. IF MY DRIVER SIDE WOULD'VE DEPLOYED I COULD'VE GOT INTO A SERIOUS WRECK. I ASK THE DEALER WHERE I GOT MY CAR IF THEY COULD REPLACE THEM OR FIX THEM THEY TOLD ME NO IT WAS MY RESPONSIBILITY. I MEAN CAN YOU BELIEVE THIS?
MY DRIVERS SIDE AIRBAG LIGHT STARTED COMING ON. I LOOKED TO SEE IF THERE IS A RECALL. THERE IS. WHEN WILL I BE NOTIFIED?
A COUPLE OF DAYS AGO MY AIRBAG LIGHT HAS COME ON AT FIRST IT WOULD COME AND GO FOR SECONDS NOW WHEN I TURN ON MY CAR THE LIGHT STAYS ON. I HAVEN'T BEEN IN ANY ACCIDENTS. AND HAVEN'T BEEN IT.
THE DRIVERS SIDE HEADREST AIRBAG DEPLOYED BY ITSELF. NO ACCIDENT INVOLVED
THE AIR BAG WARNING LIGHT IS ON. HAVE TO TAKE IT TO A DEALER TO FIND OUT WHAT'S WRONG. ALSO THE OIL FILTER MANIFOLD CRACKED AND LEAKED OIL. HAD TO GET IT REPLACED.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE DEALER (LARRY H. MILLER DODGE RAM, 10101 PAPAGO FWY, AVONDALE, AZ 85323, 480-865-3985) WAS NOTIFIED AND STATED THAT THE VEHICLE WOULD NEED TO BE DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V432000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
THE VEHICLE WAS IN A CAR ACCIDENT. MY DAUGHTER WAS SITTING BEHIND ME. WHICH I WAS THE DRIVER AND SHE WAS BEHIND ME ON THE LEFT REAR. MY DAUGHTER HAD THE SEAT BELT ON AND SO DID I. MY CONCERN IS WHY DID MY DAUGHTER ENDED UP GOING ALL THE WAY FORWARD HITTING ME FROM BEHIND WITH HER KNEES THAT THE NEXT DAY MY BEHIND WAS HURTING G. WILL MY DAUGHTER ON THE MEAN TIME DURING THE ACCIDENT HER HEAD HURTLED, NOSE, AND UPPER AND LOWER BACK. IT SEEMS THE SEAT BELT DID NOT LOCK AS SOON AS THE IMPACT BECAUSE IF IT HAD. MY DAUGHTER WOULD NOT HAD GOTTEN A BUMP ON HER NOSE THAT HURTLED WHICH IT MEANS SHE ENDED HITTING MY SEAT WHERE YOU REST YOUR HEAD. TWO HER KNEES HURTED WHEN SHE WENT FORWARD TO MY SEAT AND HIT ME. THREE, IT MADE HER HEAD TOO MUCH FORWARD AND BACKWARD THAT SHE GOT A HUGE BUMP ON THE HEAD AND THE ENTIRE BACK HURTED. FOR ME MY HEAD HURTED, SHOULDERS AND BUT. BUT FOR ME THE SEAT BELT I FELT IT LOCK INSTANTLY. THIS IMPACT WAS FROM BEHIND WHILE I WAS WAITING FOR THE LIGHT TO TURN GREEN. THE ACCIDENT WAS HURTFUL BUT NOT TO SERVER OF A TOTAL LOST ON MY END. MY DAUGHTER DID GO TO THE HOSPITAL. THIS IS WHY IT CONCERNS ME.
Showing 1–20 of 41 complaints
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 25, 2026